L BAKER
Damian and the team at Appealing properties have been amazing from super quick turnaround on good tenants to dealing with electrical certificates and getting keys cut. They are always professional whilst being friendly and supportive. Excellent reliable agency that care about the landlords and tenants.... Read more
Landlord
22nd Jul 2021 (3 years ago)
A Ahmed
Initial review was not so positive as my first experience wasn't so great. However, after managing to talk to the office and understand the reasonings with why the situation happened the way it did. They've been friendly and managed to rearrange to what convenience me and have been super friendly about the whole siutation.... Read more
15th Dec 2020 (4 years ago)
J Ramos
Very fast response to my emails and are also very responsive on the phone. They offer good quality service so far... Read more
27th Jul 2020 (4 years ago)
P Heron
They will repeatedly enter your rented property without giving 24 hours notice or gaining permission from you. They took over one year to repair a basic problem. Very poor and by far the worst service I've received in York from a lettings agency. Best avoided.
Edit in reply to your response:
Naturally it' very disappointing to see your response. Entering tenants homes without giving 24 hours notice should come as no surprise as it was initiated by a manager in one instance. I have emailed you directing you to evidence for this. I've also described other inappropriate behaviours by Appealing Properties, for example when my tenancy started and I was told that marks and scratches are considered fair wear and tear, but when I left then I was charged for marks and scratches.
Not acceptable. I'd recommend that you spend more time proving an actual five star service as you claim, and less time trying to manage your online reputation by blaming ex staff.... Read more
Tenant
27th Jul 2020 (4 years ago)
S Chevalier
Absolutely appalled by my brief contact with this agency. I was refused a rental viewing on the grounds that I am self-employed. When I tried to query if this is even lawful I was spoken to really quite rudely. A shocking approach to customer service and the whole experience very much undermines their credibility in my view.... Read more
Tenant
10th Jul 2020 (4 years ago)
A ell
We were very apprehensive about having to move during the current crisis, but Damian made it a seamless process and we can't thank him enough! He was very accommodating and really went above and beyond to help us get our perfect flat! A very reassuring, friendly and quick response service, couldn't recommend enough!... Read more
Tenant
22nd Jun 2020 (4 years ago)
J whittingham
Having finished my tenancy with appealing properties I have mixed opinions about my time and how situations were dealt with.
I never had a problem with any of the employees who worked there, with the majority being lovely and very pleasant. I also liked the way AP stored my deposit which was taken, using a third party which specialised in this.
Throughout my stay there were occasions where promises were made and not kept as well as times where I thought the way other tenants were treated may not have been reasonable.
As well as this, I had been asked to pay unnecessary fees alongside noticing further inconsistencies in my contract and the advert prior to signing.
I moved into a rented room in a house which already had conflict between tenants and understand this put AP in a hard position so appreciate efforts which were made, and acknowledge they are not solely responsible for a lot of the issues I encountered whilst staying in this property .... Read more
Tenant
10th Jun 2020 (4 years ago)
P hedison
I have used Appealing properties for the last couple of years to rent out my property, I have always received an excellent professional service from them, they are always happy to help me with any enquires that I have. Thank you Damian and Kara.... Read more
Landlord
16th Mar 2020 (4 years ago)
H Howitt
Appealing Properties have been a pleasure to deal with from start to finish. Damien has always been a pleasure to deal with , I would highly recommend.... Read more
26th Feb 2020 (4 years ago)
A Wi?niewski
Very poor service, unprofessional and disgusting customer service from Katie Glover who I found very rude and dismissive of mine and my family’s needs. Can I ask if this employee is Arla qualified so I can report to them?... Read more
24th Dec 2019 (5 years ago)
C Train
We have been using Appealing Properties to manage and rent our property now for over three years. I have found Damian and the team extremely helpfully and very courteous whenever I have needed to make contact. I have found them to take our tenants, and also our needs as landlords at the forefront of their priorities. Highly recommended letting agent. A***... Read more
Landlord
25th Mar 2019 (5 years ago)
P Thakare
We've rented a managed property from appealing properties for two years now and right from day one we have been impressed with their promptness and professionalism. We arranged the viewings twice and both time Damian was there before time (unlike other experiences where we were made to wait for the agent to show up). Since that day we had a great experience with appealing properties. Every time we have an issue with anything in the property they are just a call away to arrange someone to fix it.
We would highly recommend appealing properties.... Read more
Tenant
25th Mar 2019 (5 years ago)
K Baggaley
Never had any issues with Appealing Properties.
Our first experience was being shown round a property and the agent was professional, courteous, helpful and had great knowledge of the property - extremely rare in my experience of viewings with other letting agents.
The process was mostly quick and painless, we were updated throughout and have had no issues with them since signing 9 months ago.
We've (so far) never been pestered by them nor had any major problems with the letting. Can certainly recommend these guys.... Read more
Tenant
20th Mar 2019 (5 years ago)
M .
Appealing Properties have been managing our house in York since 2013 and we have been very pleased with their service. Damian and his team are professional in their approach, quick to reply to emails, which is imperative especially when you are far away) and efficient in their management of the property. Property inspections are carried out every three months and they take care in choosing the right tenant. We highly recommend them.... Read more
Landlord
20th Mar 2019 (5 years ago)
M Mimi
This year me and my husband started to work with this agency and we have been very impressed because the agency helped us to find the dream house for us when the beginning! They was so kind and friendly with us and they answered to all our questions. We recommend Appealing Properties! ??... Read more
Buyer
19th Mar 2019 (5 years ago)
S Lloyd-Williams
The team at Appealing properties have been excellent in managing our rental accommodation, always approachable and professional. Living far away it has been stress free and far better than my experience in the past with larger companies. Thank you!... Read more
Landlord
19th Mar 2019 (5 years ago)
R Rothenberg
Originally I wrote "Incompetent liars. Avoid these people." To elaborate: bait and switch by giving a different lease than agreed upon, after deposit paid, and insisting that it cannot be amended. Claiming they only are involved with letting and not act as representatives of the landlord, but then they send letters on behalf of the landlord. Misrepresenting facts about the property.
Regarding the response from the owner claiming to have no record, why not look for the lease with my name on it?... Read more
Tenant
14th Dec 2018 (6 years ago)
M Pickersgill
Excellent agent, genuine people you can trust. I have dealt with them for 6 years and no complaints whatsoever.... Read more
10th Dec 2018 (6 years ago)
W Fraser
Great help when trying to find somewhere to rent. Great first impressions when viewing the property and was very understanding about my situation. Move in was stress free thanks to the helpful staff at Appealing properties.... Read more
Tenant
22nd Oct 2018 (6 years ago)
I Carlisle
We used them a few years ago (2012-2015)
Thought they were great. Helpful, they made sure that things were fixed and emails responded too... Read more
Landlord
22nd Oct 2018 (6 years ago)
D Hodges
Great help when I was moving, patient and really knew what they were doing. Helped make the process simple, easy and straightforward. Would highly recommend.... Read more
17th Sep 2018 (6 years ago)
M Whiteley
Staff are rude... Read more
20th Aug 2018 (6 years ago)
R Rothenberg
Incompetent liars. Avoid these people.... Read more
8th Jun 2018 (6 years ago)