H Kowalski
I would not recommend. High fees, not trustworthy, Ashley would enter the house on short notice (less than 24h). When renewing my contract (post June 2019) a renewal fee was on the documents which had previously been banned.... Read more
Tenant
31st Jan 2024 (1 year ago)
B Schiller
Absolutely the worst agent we have ever encountered. Crazy high fees, sketchy practices, rude and racist staff and very unhelpful. Stay far away - too many better agents in the area to lose money with these guys.... Read more
16th Oct 2018 (6 years ago)
V Panicker
To be avoided at all costs. There are much better agencies out there. Poor customer experience. Forget your deposit. We had been bullied. I am forced to give one star else it won't allow me to post. Simply ridiculous, our hard earned money gone to waste.... Read more
Tenant
12th Dec 2017 (7 years ago)
K Rhatigan
Left me out in the cold.... Read more
26th Jan 2017 (8 years ago)
J Coventry
I cannot speak highly enough of my experience in selling my property with Ashley Charles mthe prospective buyers were always met and accompanied by AJ, and at the other end if the phone was Becky, so i would definitely have no hesitation in recommending them,... Read more
Seller
16th Apr 2016 (8 years ago)
M Lovett
I have been a tenant for nearly five years now with Ashley Charles and they have been brilliant when dealing with any issues we have had with the property. The team is friendly and polite and always ready to help. I would highly recommend them to anyone who wants to rent.... Read more
Tenant
19th Feb 2016 (8 years ago)
D Povey
Fantastic from start to finish... I was working overseas for a number of years and with the support of the dedicated team at Ashley Charles was able to ensure that my UK property was rented out and the tenants (and property) very well looked after. The property management service was super-professional, staying in regular communication and coming up with great solutions whenever a problem did present itself. I expect to be selling sometime in the next 12 months and as soon as I am ready to sell I know exactly who I will turn to to get the job done!
I highly recommend the Ashley Charles team - AJ, Becky and Sohana - they have been truly great.... Read more
Landlord
10th Feb 2016 (8 years ago)
H Phillips
Ashley Charles have managed my property for a number of years, and I have always found them prompt, efficient, and pleasant to deal with.... Read more
Landlord
5th Feb 2016 (9 years ago)
F Amore
Very professional and supportive team. As a tenant so far, they've been responsive whenever I asked for help or advice. Positive experience so far, definitely recommendable.... Read more
Tenant
28th Jan 2016 (9 years ago)
C Fisher
They are very good and I have been well looked after. Would recommend to all my friends.... Read more
27th Jan 2016 (9 years ago)
B Bortolassi
Really pleased with the service I have received so far from this agency, they have been very helpful & are on the ball with anything that needs to be discussed.
Would highly recommend them!
Cheers guys!
>;0)... Read more
26th Jan 2016 (9 years ago)
P James
Overall communication has been very good. The staff appear very friendly and professional
Has it been issue free. No. Have they dealt with issues. Yes.
And that is important. Things happen. However they have always been available. And taken action to ensure we are happy, again polite and professional . I'd highly recommend Ashley Charles. And should we move to another property. I would happily use them again.
Tenant in Reading... Read more
Tenant
26th Jan 2016 (9 years ago)
M Khan
I am renting a house through Ashley Charles and they are doing a terrific job.
They come and check the house every 3 months and ask me if there's any problems and have helped on a few occasions where there has been misunderstanding With the landlord.... Read more
Tenant
26th Jan 2016 (9 years ago)
M Jenkins

I should start this review with the disclaimer that I am currently in dispute with these people after having rented a 'furnished' flat from them last year.
I don't consider myself a bad tenant. I paid rent in full and on time, always had a glowing report regarding how clean and tidy the place was when they paid their check visits and even organised my own accommodation when the electric boiler caught fire and left the place uninhabitable for 3 weeks - effectively paying rent for an unusable property with absolute refusal of any compensation or even reduction in rent. Despite this, my main source of disappointment with them stems from how they treat the check in and out of the property and it's effects on the deposit they hold. Hopefully this review will go some way to providing 'prior knowledge' to anyone using them in the future if not an actual warning.
In summary:
The check in procedure is very cursory with hardly any pictures being taken and seems pretty relaxed.
The check out on the other hand is anything but, with approximately 100 pictures detailing most of the items that were in a fairly poor state of repair at the start of the tenancy.
Not surprisingly, I am now in dispute with them regarding the return of my deposit and the items they claim to have been damaged/not cleaned properly during my tenancy.
Reading some of the reviews on them, I suspect they represent landlords interests to a far greater degree than those of the tenants and pay scant regard to the spirit of the tenancy agreement.
The galling thing is of course, that they may actually be right in relation to the strict terms of the agreement as I didn't, at check in, count the number of old coat hangars left in the wardrobe, nor did I take endless photographs behind the various radiators or ventilation grilles or even document every scratch and scuff on each item of poorly maintained furniture in the place.
No, rather naively, I took on trust the word of the check in agent that wear and tear needn't be documented as it won't be brought up on the check out.
Consequently, if you are considering renting a property though this company then I suggest you follow these guidelines:
1. Don't.
- unless you absolutely have to, and in which case;
2. Do not take on trust anything they say - ensure it is in writing.
3. Film and document the entire state of the property when you move in and insist it is incorporated into the check in report.
4. Assume you have already lost your deposit when you hand it over. That way, anything you may get back after all the wrangling can only be considered a bonus !
For my part, I will only ever be following the advice of point 1 above if I ever come across them again.... Read more
Tenant
25th Jan 2016 (9 years ago)
D Parkin
I received more help and advice from them in the first month than my previous agents in 10 years. Very happy with their services!... Read more
19th Jan 2016 (9 years ago)
C Gordon
I have been a tenant of Ashley Charles for just over two years now. I feel really well looked after and any issues or queries I have had with the property have been attended to swiftly. The team are brilliant and are very welcoming to talk to.... Read more
Tenant
13th Jan 2016 (9 years ago)
D klair
Very professional, proactive and reliable team. I am very busy and the team at Ashley Charles took the headache of managing my tenants away from me. They always go above and beyond to support what you need. I would recommend them to anyone looking for fantastic service.... Read more
Landlord
8th Jan 2016 (9 years ago)
A Khemiss
Simply the best! They are looking after my property like it was them. They escalate and advice proactively on any issue with my tenants!
I would use them over and over without any doubt!
Thanks for the hardwork.
Abid Khemiss... Read more
Landlord
7th Jan 2016 (9 years ago)
R Escott
Ashley Charles are very meticulous so we feel our property is in safe hands. We have used them to find tenants and manage the property for over a year, and they have built up a relationship with us so they understand our needs and preferences. They also deal very promptly with any issues arising.... Read more
Landlord
7th Jan 2016 (9 years ago)
S Morley
I was a customer of Ashely Charles for over 10 years and couldn't recommend them highly enough. As letting agents for my property for 10 years I had great service, they kept me abreast of the market, were efficient in finding and managing tenants, contracts, rents, tenant issues etc I never had to worry about anything.
And when I recently sold the property they handled the sale - they found me 3 offers within 24 hours, with the sales price being well over the asking price.
I am delighted to have worked with them.... Read more
Seller
7th Jan 2016 (9 years ago)
K Cox
Amazing, extremely helpful, always do their best, they really go out of their to help you out, I never want to leave... Read more
12th Dec 2015 (9 years ago)
B Wong
Absolutely the worst letting agents I have ever encountered. Consider your deposit gone the moment you sign. AJ is an absolute sleaze who will lie and manipulate from the get go. AVOID at all costs!!... Read more
Tenant
14th Nov 2014 (10 years ago)
T Embleton
As an ex-estate agent I've come across a few in my time and usually I will defend them to the hilt but I found the after sale service to be severely lacking when compared to others. I complained and gave them an opportunity to correct it but instead I have been accused of being in breach of contract and not very upstanding.... Read more
23rd Oct 2014 (10 years ago)
S Varman
I have worked with Ashley Charles Estate Agents for over a year and have thoroughly enjoyed a friendly and professional service.... Read more
4th Jan 2014 (11 years ago)