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- Queensgate Residential - Reading
Queensgate Residential - Reading
Opens tomorrow at 9:00am
11-12 Gun StreetReading, RG1 2JR
Queensgate Residential Reading are an estate agent in Reading. They mainly list properties in RG1, RG2 and RG30. Over the last 6 months, they've listed 0 properties, with 1 currently on the market. They list properties for sale on Rightmove.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:30pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Queensgate Residential - Reading Reviews (124)
Have you used this agent?
56%
7%
0%
2%
34%
J Praveen
I had an excellent experience with Queensgate Residential, particularly with Usman, who went above and beyond to help me find the perfect flat in Reading. Usman's professionalism, knowledge, and dedication made the entire process smooth and stress-free. He listened attentively to my requirements and tailored his search accordingly, ensuring that I found a place that truly felt like home. I highly recommend Queensgate Residential and Usman to anyone in search of quality service and a seamless renting experience.
30th Mar 2024 (30 days ago)
Anonymous Home Buyer
Avoid at all costs!
The agents at Queensgate Residential obviously have no idea what they are doing. After securing a viewing on a property for sale, I turned up to the viewing at the agreed time later to find that they could not make it and cancelled 10 minutes after our slot as I had just travelled over an hour for the viewing. Ringing back a day later I was told that the property had sold months ago. A little confused as to why I had been accepted a viewing I rang back the day after and was told by somebody else that it was still live and booked in a viewing for the day after. After completing a successful viewing I was told that I would be sent over the relevant information in a couple of days. After 2 weeks of waiting several calls and text messages being hung up on and told to wait and get in contact with the commercial agent (Alex) who seem to not have any contact details? I was then told it was sold after messaging requesting details again. They obviously have no idea what they are doing or how to perform simple communication tasks. Avoid at all costs as they will waste your time and you will get nowhere.
26th Mar 2024 (5 weeks ago)
Y Tummy
They advertise stuff that are not real, I ask for something, two weeks passes, still no replies, calling and nobody knows anything, what are they doing really.
23rd Jan 2024 (14 weeks ago)
S A
I rented a property from Queensgate for two and a half years (2021-24), and I must say that my experience was wonderful! My sincere gratitude for the excellent service I received during the check in process, throughout my tenancy period, and finally during the check-out process. Every step was marked by professionalism in a way that I haven't experienced before. They deal with a very professional third party clerk for the check-in and check-out. During my tenancy period, I never visited their office though it's so close because I didn't need to! I can't even remember making any calls for any issue. They made it smooth and stress-free. I received my deposit in full after few days! They are very clear, honest, and do not have any malicious ways, making you comfortable when dealing with them.
I also appreciate the timely communication, their efficiency, and the genuine care they showed. Their follow-up communications were made to ensure that everything was in order and to address any additional questions or concerns that may have arisen.
Special thanks to Rebecca whose customer service was evident from our first interaction. Her approachability and willingness to assist created a positive experience, making me valued as a client. Thank you Rebecca for turning what can be a stressful process into a seamless journey. I wish you the best in life. Thanks also to Marco and Alvaro who I contacted at the very beginning. Last but not least, thanks to the landlord who was so respectful and caring. I was really lucky to be his tenant. His role is instrumental in creating a comfortable living experience. My wishes for his well-being and success.
In conclusion, I wholeheartedly recommend Queensgate to anyone seeking a professional and reliable letting agency. Their dedication to customer service, transparent communication, reasonable rents, and efficient processes make them a standout choice in the rental market.
13th Jan 2024 (15 weeks ago)
Anonymous Tenant
Have been great over the last year , all issues were dealt with in a reasonable time scale and always got back to me. Just renewed for another year . Thanks a lot
8th Jan 2024 (16 weeks ago)
I Chan
DO NOT rent any property form Queensgate!!!
Really poor experience to their customer service, their staff attitude is horrible, there’s a brown guy named usaman who will pretend that he’s helping you but eventually not, he will not do anything but tell you that he have done it, then disappeared and not updating or replying you with the progress, and when I pointed out his mistake he will say “I DON’T CARE”.
Another staff is also terrible, a very old white lady who will reject any of your enquiries at the first place, even if that’s your customer rights, and her attitude will get even worse when you pointed out that this is your rights and it’s their responsibility to help you, every time she will be trying to claim that you are wrong but turns out she’s the one being ridiculous and pointless at last.
Last but not least, the furniture in their properties are very bad quality, they may look nice at first glance, but many problems will appear after living more than a month, I have rented 2 properties from them, and there are constantly issues with their water boiler, light bulbs, dish washer, shower…etc. I have to keep asking them to send technicians or plumbers to help, but they always delay these maintenance services.
21st Oct 2023 (6 mo. ago)
S Schnieders
Didn't show for the arranged viewing No email and no phone call. They've lost my business and I suggest avoiding these agents.
4th Sep 2023 (7 mo. ago)
G steenkamp
AVOID AT ALL COSTS, they are the worst letting agents my family has ever dealt with (one star is too much), rude, non responsive, will look for any reason not to return your deposit, AVOID AVOID AVOID
24th Jul 2023 (9 mo. ago)
J Mckenzie
Arranged to see a property three times with this agency and they didn’t show each time. When I tried to contact them, they just ignored me. I would avoid this agency like the plague.
5th Jul 2023 (9 mo. ago)
Sonya
The worst agency I’ve dealt with! The flat in Earls Court was very badly managed. The ceiling in the bathroom was covered in mould and the ceiling became very soft so the light bulbs fell out. Then I had mice in the flat and the agents wanted to deal with it in weeks time and I had to call daily for them to actually sent the Pest Control.
Also the flat was disgusting when I moved in. It was dirty, lots of spiders and nowhere near it was professionally cleaned. Yet, I was charged half of the cleaning fee when moved out. Ridiculous.
Also, when moving out, I bought 4 light bulbs for replacement because they kept felling out in the bathroom and this agency charged me £150 for them to change the lightbulbs. Clearly don’t know the work ethics and will never be on the tenants side.
Don’t waste your time and nerves with these ones!
9th May 2023 (11 mo. ago)
S Qureshi
Very good experience and good customer service, highly recommended
26th Mar 2023 (1 year ago)
S (SHRI)
A lot changed in the customer/tenant experience with Queensgate, I lived for more than 3 years, initially I was unhappy due to the poor staffs who handled tenants in 2018 and 2019, a lot changed around 2022. Thanks to the new guys who is keeping the agency in some good shape now.
31st Jan 2023 (1 year ago)
M Bar?iak
Extremly unhappy with what happened at the end. They kept my deposit for for professional cleaning even though I have cleansed everything nicely it was almost £100! the guy who intoruced me to the property was clearly wasted. He wasnt proffesional at all..
20th Dec 2022 (1 year ago)
S Hadjicharalambous
Very low customer service as the staff is very rude (hang up the phone while talking, never reply to the emails). Also, the communication between the colleagues is low to non existent
22nd Nov 2022 (1 year ago)
H Khan
I had a great experience letting via queensgate as Usman helped me find a tenant, do references and get contract sorted. Would recommend.
11th Nov 2022 (1 year ago)
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