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Bartholomews

3.3

20 reviews

15 Penrhyn Road Kingston-Upon-Thames Surrey, KT1 2BZ

Bartholomews hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Bartholomews does have 20 reviews, with an average score of 3.3/5 If you're looking to sell in Kingston Upon Thames, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Century 21 - Kingston Upon Thames and Century 21 Royale - Kingston. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm
Saturday Closed
Sunday Closed

View all details

Bartholomews Reviews (20)

Have you used this agent?

All (20)

Seller (1)

Buyer (1)

Landlord (3)

Tenant (4)

General (11)

J Evans

Bartholomews manage the property I own and have always proved helpful and supportive when I have contacted them. Sarah Webster has always responded quickly and professionally and made every effort to resolve any problems, keeping me informed of progress along the way.... Read more

Landlord

24th Jan 2022 (3 years ago)

K Stevens

I have always found Bartholmews Property Managers to be very helpful and responsive.... Read more

12th Jan 2022 (3 years ago)

R Smith

As a leaseholder, I have dealt with Sarah at Bartholomews on a number of matters and have always been impressed by her professionalism and responsiveness, in particular in helping me secure information with a view to the sale of the property within tight timescales... Read more

Seller

2nd Dec 2021 (3 years ago)

S Cameron

Sarah was a huge help in getting in resolving our problem the same day... Read more

18th Nov 2021 (3 years ago)

H Bryan

Sadly poor. I rang Sarah Webster recently regarding the dirty filthy bathwater that is pouring Into my flat 24/7 for months on end. She refused to answer her phone and ultimately blocked my calls and messages. Acids and,chemicals have been pumped through from above and literally dissolved anything standing in the way. God knows what it's done to my lungs. Ps this is the same Sarah Webster who 4 months ago complained that my windows were dirty!... Read more

Tenant

29th Aug 2021 (3 years ago)

N Sonoo

Absolutely appalling service from the estate manager Matthew Warren. I got in touch with Bartholomews to enquire about a parking permit for the building’s underground parking. I am a tenant where the flat comes with an allocated parking space (with the flat number painted on it). I asked for a permit so that when I have a visitor who is using my parking, there is a permit to display. Matthew simply tells me it’s £10 for every visitor’s visit that I have to pay. So if you have 2 visitors a week it’s £20 to pay (to use your own parking, which is allocated to your own flat you rent). Or even better imagine renting a car every week (52 x £10) £520 a year to park in your own allocated parking. When I asked for a reason for the charge and evidence of this policy, his response was simply that there is no document to officialise this and this is something that was decided years ago by the directors. I asked to speak to either a colleague or manager or Supervisor of his and he said he’s the estate manager and there is no one I can speak to. He also said as I am a tenant they won’t take my complaint for their service as they only consider the landlord’s complaints. I have all of this in written on email. An absolute joke. Sad that the company take a bad review because of 1 person who works there. If someone from Bartholomews reads this, I would genuinely like to speak to you guys.... Read more

Tenant

4th Aug 2021 (3 years ago)

M Thakur

Great Service and very helpful! Sarah Webster has been a great help, thank you!!... Read more

21st Jul 2021 (3 years ago)

Clara

My experience of Bartholomews as a landlord of 15 years has frankly been abysmal. l own a leasehold flat for which Batholomews manage service charge collection (not my decision) and I have been astounded by their incompetence. They do not offer the most basic services, such as setting up direct debits for service charge payments (unlike every other management company I deal with) and only last year did they start emailing me invoices rather than posting them, really helpfully, to my tenants (not to my personal address). This particular issue resulted in a backlog of invoices not reaching me, and instead of phoning or emailing me to arrange payment - they passed the matter to their solicitors and added a £400 legal fee to my account. I would urge any landlord or property developer to steer clear of Bartholomews. The company does not use common sense, makes no effort to resolve issues sensibly and amicably, and is evidently struggling to keep up with modern technology.... Read more

Landlord

6th Jan 2021 (4 years ago)

M M.

My experience with them is horrible. I have been specifically targeted and singled out, it is clear they care to satisfy landlords living in the properties over renters. I felt as if I'm living for free. In my situation I hope I've been targeted only because I'm renter and not because of race/culture etc.. For sure I'll not live again in any property around the area if they are management for it. After that specific incident by weeks, I wrote them email about an issue in the whole building and I never got reply.... Read more

Tenant

28th Dec 2020 (4 years ago)

C Brophy-Chan

Recently we were alarmed to read an urgent message from one of our tenants. They had discovered a blocked and unpleasant smelling drain. The drain was shared with the immediate neighbour and two other apartments above. Instantly, I emailed and even phoned Bartholomews, the property management company about the issue. Sarah Webster answered my call and responded to the urgency of the situation. She sounded professional, confident and sympathetic. I was most impressed how she swiftly set up an engineer to assess and remedy the blockage for me. Within hours, I was updated and my tenant was delighted that the matter was resolved. Thank you Sarah and Bartholomews.... Read more

Landlord

19th Oct 2020 (4 years ago)

R Cavill

Bartholomews have recently taken over the property management on our block of flats. Matthew and Leon have been brilliant. Very speedy responses and they are already solving lots of problems that had existed before their time. Very pleased with the service.... Read more

20th Aug 2020 (4 years ago)

S White

Utterly dreadful company. I was denied a key simply to gain access to the back of our building, to pay my key gas metre, because I was unable to find the funds for a £30 deposit for a key... Consequently I am now without gas.... Read more

Tenant

22nd Jul 2020 (4 years ago)

S Phillips

my experience of dealing with Bartholomews has always been pleasant.... Read more

5th Nov 2018 (6 years ago)

L 4

Bartholomews is a great company, they deliver a top class service, very satisfied.... Read more

2nd Nov 2018 (6 years ago)

M Borg

Great Firm who operate to a very high standard.... Read more

2nd Nov 2018 (6 years ago)

D Hugh

Staff have always been very helpful whenever I have had to call about issues relating to my property since taking over the management.... Read more

17th Sep 2018 (6 years ago)

D Johnston

Incompetent, inefficient, ineffectual, complete mismanagement. Avoid... Read more

17th Jul 2018 (6 years ago)

C Stevens

A breath of fresh air. Professional response to my complaint. Great customer service and value for money management fee. Keep up the good work Bartholomews... Read more

10th May 2018 (6 years ago)

F Siddiqui

The worst property management company in London by far. I am appalled by the services they offer and as a home-owner at one of their properties I would in hindsight never have opted to buy the property if I knew how disorganised and disparate the attitude of the management is. I will certainly be recruiting counsel to ensure this company is shut down and stops scamming residents.... Read more

Buyer

28th Jan 2018 (6 years ago)

J James

Alas! Our experience with this firm leaves a lot to be desired. Not recommended.... Read more

26th Sep 2016 (8 years ago)

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