Very friendly and kind staff that make dealing with them a pleasure. Thank you.
Sarah and Rachel offered a very professional service, with good attention to detail and very efficient administration in terms of preparing tenancies and inventories. They're perhaps not as cut-throat as some agents in finding and securing tenants for a block of flats, however that is a welcome breath of fresh air and I would happily recommend them.
We recently bought a house in Kingston through Gibson Lane. We viewed the house with Daisy who was a real pleasure to deal with and extremely knowledgeable about the property and the general housing market. Roz liaised with all parties and was a patient and great person to turn to when anything unexpected occurred. We finally dealt with Neil, the owner who resolved all our issues with our seller. The whole team showed great patience and knowledge of any situation we threw at them and we are delighted with our decision on both our house purchase and our choice of estate agent.
I was recommended to Gibson Lane for their local knowledge and efficient service after dealing with another agent for several months. First contact was very positive, friendly and personal. Subsequent dealings were timely and diplomatic with some difficult issues from prospective buyers and their solicitors. Recent completion justfies the recommendation. I am very pleased with all whom I dealt with, particularly Daisy and Wendy. Excellent job. Thank you. I can happily recommend this company.
Curchods provided us with outstanding service during the sale of our property. We actually live about three hours drive away and it was impossible for us to be around. Our agent was always happy to help out, collecting mail and forwarding it on, keeping us informed of what was going on (much better than our solicitor) and calming nerves when things got jittery. I cannot imagine a more professional service - we would certainly recommend them.
Informative and proactive throughout the a difficult purchase.
I have just moved into a wonderful one bedroom flat in A walking distance from Kingston Upon Thames town centre. My agent was Ms Serena Lal - a lovely and very attentive young lady. She showed great patience and diligence throughout the whole letting process. I felt taken care of individually, which is very important when it comes to customer service. Thank you, Serena. You helped me and my son move forward to a new step in life.
The agents (both in Lettings and sales) are rude and arrogant. My 80 year old frail mum who was buying a flat in Kingston with KFH in July was treated in a deplorable way. The lady dealing with the sale (Ashliegh) was not present so the others around just left her begging for a ride to the property as she didn't know the bus route and the surveyor was waiting for her at the property. She instead came to kfh and begged them for a ride to the property. I would not recommend this agent to anyone. They lack simple courtesy and humanity! I called to complain and was told the agent who was the rudest to her behaved in that way because he was already on a termination notice. There are many other good agents around, please steer clear of this one.
Worst ever agency!! Do not go there. Very unprofessional in dealing with tenants. The team I had deal with in 2012 was horrible. I had to ask for all the payment receipts, all documentation for the property. They were not at all helpful. NO wonder the team was completely replaced. The new team may be better, but I would certainly not go to them again ever.
Rented a property in 2012 and left it last month. The parent company "Countrywide" still squabbling about the deposit. Taking ages to return the deposit even after given all information to them. Agh! so frustrating.