D V
Heidi Ansell including other staff made the experience of renting a studio that much less stressful. A Big thank you to them for all the help and i would highly recommend!... Read more
Tenant
5th Aug 2024 (6 mo. ago)
E Izadi
This agency has been trying to steal our deposit, the flat we rented was given back in a very good condition and now they have got back to us with expensive invoices without first consulting us. They are now unresponsive to our email especially Heidi Ansell who has been extremely unhelpful with regards to our deposit. We will report the issue to the trading standard if we don't hear back from them soon.... Read more
Tenant
22nd Nov 2023 (1 year ago)
N Khalili
This agency tries to scam people, they don’t make money by giving proper service but by ripping people off. Even 1 star is a lot.
Wanted to go for a house viewing, the way they welcomed us was not professional either. I had to ask so many questions to know what I needed to know, instead of them being a bit more helpful.... Read more
2nd Nov 2023 (1 year ago)
P Oneill
Excellent staff... Read more
5th Mar 2023 (1 year ago)
A Matsouka
All the ladies working at Latimer are amazing! Always helpful and responsive! Heidi is especially friendly and ready to help with any issues! Lisa and Carla is another couple of lovely ladies that are always reliable:) Been with them for three years now!... Read more
11th Nov 2022 (2 years ago)
G Morkunaite
Absolutely amazing group of people. I was a client of HEIDI AND LISA and they were absolutely amazing and helpful. Very polite and extremely good at their job and treats their clients with such respect. They all work together as a amazing family to help clients.... Read more
7th Nov 2022 (2 years ago)
T abe
Latimar is the best agency even. The staff members are super good. They are always there when you call and always delivers.... Read more
9th Sep 2022 (2 years ago)
A Mathew
Very helpful and fast response. Thanks to every one at Latimer especially Heidi, Lissa and Fatima... Read more
7th Sep 2022 (2 years ago)
M Ramirez
i’ve had a good experience with the agency, the ladies who work there are responding and willing to give options to solve problems. I felt supported and not left out in the cold after becoming a tenant. Thank you Heidi and Carla ;)... Read more
Tenant
23rd Aug 2022 (2 years ago)
L Alves
Amazing service, the agents are so helpful and friendly and made the process of renting a flat so much easier.... Read more
Tenant
21st Aug 2022 (2 years ago)
L Botha
Cannot say enough good stuff about the agents at Latimer. The rentals were never perfect but the agents always listened and did their best to make sure the stay was pleasant. Its no surprise we stayed longer than anticipated. Amazing work.... Read more
19th Jul 2022 (2 years ago)
H Alfonzo
Excellent service. Heidi, Carla and Lisa were all very friendly. Responded to all my emails very quickly, and managed the whole process very efficiently. A total pleasure to deal with the Latimer team. I would 100% recommend.... Read more
9th Apr 2022 (2 years ago)
R P
Excellent service, really friendly and helpful. Heidi was very quick to respond and helped make the move in process efficient and the least hassle possible.
It give me a great pleasure to deal with such a professional person. She is so kind and always accommodating any questions or explanations that we not clear with. She deserves five stars plus - a credit to Latimer!
All the staff were lovely too! I will recommend Latimer for all my friends and family members.
We are sooooo happy...... Read more
Tenant
17th Mar 2022 (2 years ago)
H Weight

Had rather an unpleasant experience with Latimer Estate Agents.
As a result of negligence by which the estate agents were notified on viewing of the property that there was a loose plastic covering on the steps to the entrance of the property, which was then not fixed to the steps. I experienced an accident whereby I slipped and fell resulting in a lasting back injury as well as medically diagnosed whip lash at the time confirmed whilst in A&E. I also missed time off work as a result. The estate agents management had both over telephone conversation and email agreed to replace the phone that I had broken during the fall. This exchange was continuously delayed and on moving out of the property I have contacted numerous times so that I can receive the replacement. But each of my emails have been ignored.
As well as other issues such as reporting a problem with the oven February 7th which was then not repaired until 15th March leaving us without the use of an oven for a total of 36 days. We were supplied with a table top hob, (not until quite some time after the report) which was obviously not sufficient to have proper meals for over a month.
There were numerous other issues with applicables, pests in the loft, damp due to leaks in the ceiling, a large crack across of the windows, an issue with the front door lock (a locksmith notified us that if we were to use our bottom lock that we could be locked into or outside of the property) and much more. These issues were reported and then not dealt with for considerable amounts of time.
Further we experienced harassment from our neighbour, who happened to be our landlords daughter. This was continuously reported to the estate agents as well as police. Which eventually led to the estate agents accusing myself of harassment themselves as a result of reporting this issue. This neighbour who was also supplied a key to the front door of our property against the contract agreed between ourselves, the landlord and letting agents. This experience in itself lead to a deterioration of mental health for both of us living at the property and made us feel paranoid and unsafe.
Following each of these issues it was decided to hand in our notice earlier than expected as shown in the attached photo.
I would not encourage anyone, particularly students to rent a property from these agents as there was a clear lack of support, negligence as well as being severely mislead.... Read more
Tenant
6th Feb 2022 (3 years ago)
J Lynn
The service provided by the team has been very good, If you are looking for properties in and around the Kingston area, I can highly recommend them. They were very helpful.... Read more
10th Jan 2022 (3 years ago)
R Eady
We were with Latimer for over four years and only ever had exceptional service. Any issues were dealt with in a quick and timely manner and they were always happy to help.... Read more
1st Dec 2021 (3 years ago)
S Temel
It was our first experience to rent flat
Thank you specially for Lisa for her passion
Highly recommended ????... Read more
Tenant
28th Oct 2021 (3 years ago)
M HAZIR
Thank you for being polite and helpful for me to rent a flat . They are so professinal i recommend everyone ????????... Read more
Tenant
28th Oct 2021 (3 years ago)
M Offord
I was looking for a 1 bed to rent for myself now I contacted over 10 different estate agents and I did not even get a call from one of them so I contacted Latimer and straight away I got a phone call every one of the staff there are so understanding and helpful and now I'm starting a tenancy thanks to Latimer I can not explain how helpful they are I would highly recommend them ???? ????... Read more
Tenant
12th Oct 2021 (3 years ago)
K Roderick
Latimer were great to work with + were constantly on the ball during my tenancy with quick responses + transparency through out my tenancy!
Post tenancy Heidi was a huge help in securing future properties! Trusted services with a great team.... Read more
Tenant
11th Oct 2021 (3 years ago)
JumYa
Latimer is a excellent estate agency. Agents are really kind and patient. I went to office times and times, and they always answer my question clearly. Thanks to all the officer!... Read more
3rd Sep 2021 (3 years ago)
Excellent all round service. The selling price recommended by the agent seemed a fair one and, to judge by the interest, the right price. They are unfailingly active and helpful. I couldn't wish for better. The house is currently under offer. ... Read more
Seller
4th Aug 2021 (3 years ago)
L Henry
My company works with Latimer on a regular basis, they are professional and courteous at all times.... Read more
22nd Jul 2021 (3 years ago)
O Cooper-Pro?
Unprofessional and rude over the phone, extremely unhelpful.... Read more
30th Mar 2021 (3 years ago)
H Cahalarn
Latimer were brilliant! From viewing to my move In date. Staff were very kind and made the whole process so easy. Karla, Hedi and Lisa were very professional and made the whole move process very smooth. They each went out of their way to make sure I was happy. I would recommend Latimer highly and will be using them again should I need too. Thank you so much.... Read more
Tenant
6th Feb 2021 (4 years ago)
S Hebbs
Latimer is a great Estate agency
Lovely staff and their rental properties are very well maintained and always decorated to an excellent quality... Read more
19th Jan 2021 (4 years ago)
Just plain good excellent service
Nothing is too much trouble... Read more
Landlord
30th Nov 2020 (4 years ago)
A Emburey

From London to Leeds, I have had lots of experience with renting properties, both as a student and as a young professional. Latimer is one of the worst examples of an estate agents you could come across. From being left without working heating throughout the tenancy, to being charged at the end of tenancy for an array of items that were not even present at the property when we arrived. Notably, carbon monoxide alarms. These were a legal requirement that neglectfully were not present when we started our tenancy. At the end of the tenancy, they tried to get away with charging us for this downfall. The property was also in poor condition when we arrived, unclean, and most if not all of the furnishings being damaged and defaced.
A lot of rubbish and items from previous tenants were still present at the property when we moved in. For over a third of our tenancy, the shower in our 4 bed property broke. With all of our communications regarding this ignored for months, we were left with no assistance. Many of the floors were stained, including the carpets in the toilets and bathrooms that were extremely unhygienic when we moved in. There is a plethora of poor practices and experiences that I could add, but it pains me to spend any more time thinking about this company and the experience shared by myself and others.
I have since moved into a new property, being run by a far better company. I don’t wish to waste any more time on Latimer so will round up my writing here. They’re a money-grabbing, neglectful company, who fail to take responsibility over the most simple of issues. I advise you save yourself the trouble, and look for a decent letting agency instead.... Read more
Tenant
26th Oct 2020 (4 years ago)
N Peachey
Latimer communication was poor throughout my two year tenancy. They were slow to respond to concerns raised about the house and in one instance had a gardener come in who left a pile of garden waste in our front yard. We requested that it be removed multiple times but took them weeks to deal with it.
Their finances were also mixed up. When signing the contracts, they told us the rent was cheaper than what they charged us when we moved in. All four tenants were very confused and tried to discuss the issue with them and call it out. They said they would look at their records and get back to us, but they never did. We decided to ignore it.
Our landlord was lovely, but I wouldn't recommend Latimer to anyone and am glad to be done with them.... Read more
Tenant
1st Sep 2020 (4 years ago)
R Devito
(Translated by Google) Not very precise
(Original)
Non molto preciso... Read more
22nd Aug 2020 (4 years ago)
M Martin
I recently rented a studio in Surbiton which was handled by the excellent staff at Latimers. They made everything easy, speedy and efficient. Special thanks to Heidi, Carla and Lisa, just three of the ladies I had the pleasure to deal with.... Read more
Tenant
25th Jul 2020 (4 years ago)
Was looking to rent a property for me and my daughter after having no luck with many estate agents Hedi Ansell contacted me regarding my current property she met me the next day at the property I found her very professional and efficient and persona and extremely helpful, after informing her that I wanted to go ahead and rent the property Latimers dealt with the whole process so efficiently and all members of staff ( Hedi , Tracey, Louise ) I dealt with were very helpful and polite and made my whole moving experience stress free I would recommend as an agent thank you... Read more
Tenant
19th Jun 2020 (4 years ago)
A Haria
Excellent service, very professional staff.... Read more
5th Jun 2020 (4 years ago)
S Dick
I was looking for a property to rent and Heidi from Latimer helped me and I secure a place and happy to say that she was lovely and efficient and would recommend her.
With this situation currently in hand, she was amazing throughout the process.... Read more
Tenant
7th Apr 2020 (4 years ago)
J carame
The quality of the service is top notch! I was experiencing some difficulties and Heidi responded so quick and full of solutions! They work really hard to keep their clients happy I recommend them 100%!!... Read more
9th Mar 2020 (4 years ago)
K R
I have a very good experience with the agency. I've been renting through Latimer over the last 3 years and never had any problem. They are very professional and friendly. Lisa and Heidi are always helpful and caring.... Read more
Tenant
9th Mar 2020 (4 years ago)
D Peter
The very first time I met with Heidi and Lisa, I knew that me and my girlfriend are in good hands and they will find the best home for us. Regardless of my current circumstances and the possibilty of being rejected on the credit check, they insured me that they will do anything they can to make sure I will have roof over my head by the end of this month.
And they actually did! Went far and way beyond. They collected all the supporting evidences and references that showing I am a reliable person, and after reached out the Landlord to discuss about a chance of accepting me in case of a failed credit report.
This was an incredible experience, this wasn`t just professional, it was something else. They actually cared about us and that`s very unique nowadays.
Great company, great team, can`t be thankful enough. Well recommended!... Read more
Tenant
5th Mar 2020 (4 years ago)
J holden
I recently put my house on the market to rent, I was a little nervous as I had never rented a property out before. The ladies in the office took care of everything and guided me through the process. There was very little fuss and now my property is rented out, all the paperwork is taken care of and I am very happy. I would not hesitate to recommend Latimer to anyone.... Read more
Landlord
4th Mar 2020 (4 years ago)
A Mitchell
I've been renting through Latimer for almost two years and have found the entire team to be helpful with any issues that arise, and have been very happy with their standard of service.... Read more
Tenant
22nd Feb 2020 (4 years ago)
Sree
It was good experience with Latimer. Heidi and Lisa are to be appreciated for their support to get me a home. They are very particular in following the government rules and regulations. If one have proper documents, I recommend Latimer Kingston team will do their best.... Read more
8th Feb 2020 (4 years ago)
M Wilkinson
Great people with good values :)... Read more
29th Aug 2019 (5 years ago)
M Tizz89

The staff are friendly enough when you speak to them but a number of HUGE mistakes we're made during mine my fiancee tenancy with them.
A number of times we were not notified about gas inspectors or other maintenance people coming to the property and once I even found a man from Amber gas walking around the house. Thinking it was my fiance, maybe come home early from work, I went half way down stairs, not wearing very much. I was hysterical when I realised it was the gas man, he'd let HIMSELF into the house! I was petrified and the incident made me extremely ill, as I suffer with 3 serious medical conditions and also anxiety.
Similar happened just before we moved out when I found 2 men wondering around the garden. Again they failed to tell us they were coming. This actually breaches the agreement we had with them. Had i known they would keep most of our deposit i would have got legal advice.
We asked for various things to be done while we were there, including painting, which we actually offered to pay a friend (who is a professional painter ) to do, all we needed was permission but they ignored our request. The paint at the property was rubbish. It was like chalk and the walls could not be cleaned. It just smudged. When we moved out, the charges they charged were absolutely disgusting- including the painting which we had offered to pay for. They also made us pay TWICE for the carpets to be cleaned. We had already had them cleaned, then my fiance inspected. There was no sign of moth damage whatsoever. They emailed saying "after we had the carpet cleaned it was clear there was substantial moth damage". A, if it was only noticeable AFTER they cleaned it again, how were we to know. B, our lawyer said it is very difficult to spot moth damage unless it is obvious and it is MOTH damage NOT caused by us and C, it SHOULD have come under wear and tear. We were there for almost 5 years and they didn't even bother telling us where this month damage was meant to have been. So they not only made us pay for a carpet cleaning, after we had had it done but to replace the whole carpet aswell. Everyone we spoke to about this is disgusted.
We are appalled by it all really. We understand landlords are allowed their property back, but when we moved in we stated we wanted it long term. There was no warning, no reason given for our eviction and the property. I was seriously ill and hospitalised in January, then wheelchair bound while trying to find a new house. We were good tenants and we may now, thanks to these people and the greedy landlord never be able to buy a property of our own as it cost SO much to move, then we lost a lot of money the deposit.
I'm glad estate agents can't charge fees anymore. As I say, friendly enough people to speak to but I don't feel we were particularly well treated. Our old neighbors tried to break into our house. We told them about it and had called the police. The door handle remained wobbly even though we asked it to be fixed.
I wish them well but I am certainly happy we are under a more professional estate agents now.... Read more
Tenant
6th Aug 2019 (5 years ago)
Raisone
Latimer have offered great understanding and service since I started renting with them, they always offered notices for viewings and any maintenance work. They were clear with the payments I need to make, very attentive to any of my tenant needs.
Recommend them highly, especially if it’s your first time renting. Have read the other reviews and they seem about anything else but the service they provide.... Read more
Tenant
6th Jul 2019 (5 years ago)
K B
Have rented through them for few years now and never had a problem. Always helpful... Read more
Tenant
10th May 2018 (6 years ago)
R Mitu
I would never recommend this agency.. it lacks a certain professionalism. We saw a flat, a beautiful place after 6, we were really interested in renting it and the lady saw that we were excited about it... even phrases like" how much do we need to give to secure the property" or " we don't want anybody to snatch it from is" or "we'll come tomorrow afternoon cause we're both working during the day" could give a hint that we really wanted to rent that place.. next afternoon when we went to start the proceedings we were told by her colleague that the flat is gone and somebody else came in and left the deposit.. I was fuming.. this type of behaviour makes me lose trust in people.. they don't care about their clients.. don't use them..... Read more
14th Mar 2018 (6 years ago)
A Elizabeth
I wouldn't even give them one star if I'm honest. Rude and unhelpful, when I questioned the cleaning bill after the tenancy was over I was spoken to in the rudest manner. For somewhere with over 30 years experience, they are impolite, slow to respond to messages and complaints, and aren't useful at anything.
They tried to move us out of our place early because of new tenants wanting it earlier, which to me shows they don't care about their tenants.
I would never recommend them.... Read more
Tenant
14th Aug 2017 (7 years ago)