Cairn Letting & Estate Agency - Glasgow

Glasgow

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I have had a positive experience with Cairn since the very start, from submitting a note of interest about a property, then applying online, to discussing my application with property manager Safa Khan, and through my settling in process. I was fortunate that the landlord was sensitive to my situation (coming from the U.S. to pursue a postgraduate degree) and my needs (a two-bedroom flat, washer, quiet area, a home for several years). All of my interactions with Cairn have been positive, and my million questions I have as I deal with a bit of culture shock and getting used to how things are done in Scotland and the UK generally, have always been dealt with swiftly and helpfully. It's been a pleasure working with Cairn and having someone like Safa be my main contact for any issues or questions I have.

This is my second time letting with Cairn and I would highly recommend using them as your Letting Agency. The staff have always been extremely professional and helpful. We have never had a problem getting ahold of staff on the phone or via email. It is easy to report any issues through the online system and we found that they were resolved very quickly. Many thanks to the Cairn staff.

We've been with Cairn for a year now and have been very happy with the service we've received, so we're definitely staying on in our property for next year! Our agent Heather has been so helpful, quick to respond and has such a kind manner - she's an absolute star!

Just secured our place through Cairn and I'm extremely happy with the service. The person dealing with our enquiry and application was communicative the entire time and kept us updated with any information. 10/10 would 100% recommend.

Fantastic service! Lauren was accommodating, proactive and very helpful throughout the entire process. Communication was absolutely fantastic -- I felt supported, and that I was definitely in good hands. Very professional.

Many Thanks
Safa for swift and efficient response to contacting contractor for leak issue,and a successful outcome.

A pleasure to deal with from start to finish. Lauren was proactive and attentive throughout the process which was quick, easy, and stress free as a result. The support since the start of the tenancy continues to be of the same high standard.

Reluctant landlord is an understatement where I am concerned, however, through no fault of my agent and given the current market / climate, I was unable to sell my recent development and made the decision to let it out.

Hannah explained the whole process to me and put my mind at ease throughout, finding me a great tenant who has moved in and is loving the place already.

Huge thanks to all of the Cairn Sales and Letting teams for everything :)

Excellent and knowledgable staff.  In my experience significantly  better than other agencies I have worked with.  Gemma Waters and Mark Coll have been amazing and have consistently assisted me with a problem tenant.  I cannot recommend them highly enough!

Overall a good letting agents so far. Lauren was very helpful/patient with me as a newcomer to the glasgow rental market. And though there were some issues at the start of our move, many were fixed as soon as possible.

I would recommend Cairn to any students who are looking for a place to stay in Glasgow during their time at university/college! They have been so accommodating and understanding, as a lot of the time students come with little experience in residential letting! Heather has been so quick at responding, and any time we had to deal with difficult living situations in the flat, she went above and beyond to help us. Really great service and positive experience!

Gemma and the team have always been very responsive to us. They’ve outdone themselves and have certainly set a high bar for professionalism and dedication by doing everything to ensure our property and the tenants are well looked after in spite of the looming pressure brought about by the pandemic. 

It is evident with the actions they take and their timely communications with us, that they truly care, not just about the business but also the people they work with. 

We highly recommend Cairn Letting!

Cairns have been excellent.  I relocated from London to Glasgow to work for the Scottish Air Ambulance just before the lockdown started.  Cairns went out of their way to help me find a property and ensured all the paperwork was processed very quickly. My removal company will not bring my furniture up at the moment, so Cairns have stepped in and lent me a bed and a sofa. I can’t thank them enough.

I let a small property in central Glasgow via Cairn. In the past, their service has not always been up to scratch but recently Sally took over as my property manager and she has been excellent. She is helpful, professional and quick to respond to issues for both tenant and landlord. I hope things continue on this more positive path.

I have recently been working with Jennifer McArthur at Cairn, she is a delight to speak to and is an asset to the company. Very polite and professional.

I have recently rented property with Gemma Waters from Cairn Letting.  She was so helpful, so professional and made me feel very comfortable every step of the way.  I would highly recommend her.  I am very happy with my property and she made everything so easy for me.  Great Company, greater staff.

The worst agency ever. In big short: 2 times they changed moving date, first day broken lock in door and flooding the neighbor. 3 weeks without washing machine, broken fan in bathroom, new oven has not been set up properly, broken radiators, ignoring emails. Never again.

Worst agency ever. I do not recommend
nothing that was guaranteed when renting was not fulfilled at home
1 night we flooded the neighbor from the bottom because people from this agency did not check the connection of the washing machine and the sink with the drain pipe.

one of many problems with this apartment
I lived there for 3 weeks and every day there were problems and people from cairn did nothing about it.

Think twice before renting an apartment from this amateur agency.

We recently choose Cairn Estate Agency to sell our period flat on Hillhead street. Jennifer and Sheena were the agents that took care of our successful sale. We were very impressed of their local knowledge of the area and current market. Their approach was very kind, honest, efficient and patient. Sheena was always available to speak with, advise of help, and went above and beyond to make the sale as successful as it was. We would like to thank both Sheena and Jennifer for their professional yet very personable touch.

We would highly recommend Sheena and Jennifer of Cairn Estate Agency.

Thank you again for excellent service.

Tim and Margaret

I contacted Cairn as I had tenant’s not paying rent or responding. Gemma was introduced to me she is extremely well Knowledgeable about evictions (which was the path we went down) she follows a very correct procedure and completed everything successfully. She kept me up to date every step of the way. 

Words can’t quite explain how pleasant my experience has been working with Gemma along with the reasonable fee and fast response's she was able to almost make a stressful situation non-existent!.She further gave invaluable advice on sourcing new tenants so these situations do not arise again.

if you have trouble with tenants or even if everything is smooth they have a very good management setup not skipping a beat.
Highly recommended overall a very good estate agency!

A small thing, but perhaps a reflection of the efficiency of this agency.  They have left one of their To Let signs in my street lying on the pavement.  I have reported it 3 times in the last 3 weeks and its still lying there.  I have pointed out that this is dangerous for poorly sighted people and for this reason I have moved it into the central garden.

Infinite Incompetence

Found an ad on Gumtree for a nicely looking property. I was told by the owner to call this agency so I did and here all the trouble begins.

They weren't able to schedule a viewing for late afternoon, e.g. after 5pm (which is the only option for me during the weekdays). So we finally settled on Saturday. When my friend arrived there (as I wasn't able to myself) it turned out no one told the current tenants and hence the viewing was cancelled. They even asked me for confirmation whether I am coming that day and they didn't bother to check if everything is alright on their side.

But OK that happens, or so I thought. Called them again on Tuesday to reschedule. Same problem again, can't do viewings after 5pm, this time Saturday's not possible as well. They told me to call on Thursday. Thursday comes so I give them a call and suddenly they can do late afternoons - next week's Thursday 6pm.

Today comes, so I want to make sure the viewing's happening so I give them yet another call. Guess what, the property's already let. About 20 minutes after the call (and less than 4 hours before the viewing) they also send me an email the viewing's cancelled, but I doubt they'd send it if I didn't call.

Never going for this agency again.

I have recently purchased a small flat and Sheena Peat was my contact with the agency.  She kept me up-to-date with developments and her communication skills are second to none (my solicitor said so too).  Buying a property can be stressful but Sheena managed to streamline the whole process.  Thanks for making it as easy as possible Sheena.

Sheena at Cairn provided a great service regarding the sale of my Glasgow tenement flat, which was all done remotely as I was living in France at the time. Good communication, advice and support throughout, and managed to achieve a satisfactory sale price too. Very pleased with the service offered by Cairn, I would recommend to friends.

Was introduced to Gemma of Cairn Letting by a fellow investor after experiencing poor service from an existing letting. I'm so glad I made the switch. Gemma is not only professional and knowledgable, but also has her client's best interest at heart. Communications were always seamless and she's always willing to take the extra miles to accommodate my needs. She has now found me a good tenant. I'm very satisfied with Gemma's service and would recommend her without reservation.

Gemma from Carin Estate and Letting Agency had helped me to rent out my property within a very short time. Always diligent and enthusiastic, she had kept me updated of the progress regularly. Moreover she was able to provide backup plan when things were not working out. She is also very responsive. As an overseas investor, this really gives me a peace of mind. I highly recommend Cairn Estate to all landlords looking for tenants in Glasgow.

Recently rented from Cairn, everything that has been reported has been dealt with straight away and repaired within a decent timescale. My property manager has always been on hand to help, no complaits and would recommend.

Cairns have been managing our student lets for the last three years. Being new to the market we needed guidance through all the statutory requirements, and wanted a reliable, responsive team. Our present property manager Heather has been excellent in this respect, as has their HMO advisor Carolanne. Would recommend to other prospective landlords.

I had little experience with house sales, but Julianne and Fiona were able to give me detailed advice on the best route for selling or renting my flat. I decided to sell, Sheena guided me through the sale process with a happy result. I couldn't recommend the team more!

Cairn Letting have been very helpful in the managing of my property. Quick and efficient, would highly recommend!

Recently rented with Cairn. They seem to be happy to help with all matters. I had a leak coming from above and the property manager came out, assessed the situation/damage and repairs carried out quickly and professionally to a great standard. Went above and beyond.

Cairn new we wanted to rent long term, but 2 days after we signed the tenancy agreement they told us the landlord was going to sell. They knew this before we signed and didn't tell us. AVOID THIS COMPANY AT ALL COST!

I rented a property in Shawlands from Cairn for 4 years, any time I dealt with the agency I found them very helpful. We had an issue with a neighbour and Fiona helped us with this. We had great communication and the move out was a smooth and we felt a fair process. Suzi

Really good experience.

I recently had some problems with my current agent and I called Cairn to arrange a viewing for one of their properties. After chatting with the agent (Joanne) she was able to advise and keep me right on how to handle my current situation and my rights as a tenant and gave me more confidence to move forward. Cairn are a professional, straight forward agency from my experience

Great service by letting staff at Cairn they went out their way to help my son rent his property quickly when he went abroad to work.

A first rate estate agency. Sheena and Chris did a fantastic job in helping to sell my property. Nothing was too much trouble for them and I can't recommend them highly enough.

Delighted with the service provided throughout my tenancy. Staff are very helpful and professional.

From a landlords' perspective, Cairns have really shaken up my perceptions about letting agencies. I've had really negative experiences with letting agencies in the past and swore I would never deal with them again. However, circumstances change and following an excellent recommendation from one of their contractors, I have been letting with Cairns for 18 months and have found them to be really helpful. Any concerns have been dealt with swiftly. They have ensured that the property has been fully compliant with legislation so that the tenant is safe. I was very impressed that they kept me updated on tenants' checks and gave me frank and honest advice, when required. I am also extremely happy with the tenant. She has kept the property immaculate. I've been really happy with the great service I have received from Cairns.

I rented a property in Shawlands from Cairn for 4 years, any time I dealt with the agency I found them very helpful. We had an issue with a neighbour and Fiona helped us with this. We had great communication and the move out was a smooth and we felt a fair process. Suzi

Lack of support and repairs resulted in 16 months of waiting to have a working cooker. Currently showering at the gym due to ignored repairs in the bathroom causing a leak and roof damage. Very quick to reply when your rent goes up however.

This has got to be the worst company ever ! if i could give 0 stars that would still be too much. absolutely appalling people work here with not two brain cells to rub together. to anybody thinking about using this company AVOID !!!!!!!!!!!! JACK STEELE the "maintenance manager"  doesnt know his arse from his elbow probably because he has a serious problem. they destroy peoples reputations, lie and cheat. DO NOT TOUCH THESE COWBOYS they will take your money and not live up to their end of the agreement . AVOID DODGY AGENT WITH DODGY STAFF

terrible company if you are letting from them. they simply don't care and are only interested in helping landlords and buyers it seems. no communication, they cancel appointments without warning and put their phones onto answering machines, and never return your calls. would love to not be renting from them but unfortunately my flat transferred over to them. avoid if you have the choice.

Unprofessional letting agency. 
When I moved into the flat the washing machine had mold inside the door's rubber. On their inventory it was listed as "good" condition. This is unhygienic and unacceptable. They are supposed to perform proper and thorough checks. I've reported it to them and they still haven't resolved the issue. It's been 2.5 weeks. Extremely slow and you have to chase them up constantly.

I recently dealt with Moya McVey at Cairn and found her to be polite, helpful and extremely well informed on all aspects of the residential market. Moya promptly followed up on my enquiry and provided all the information I'd requested. Highly recommended!

I used Cairn for 3 years and received fantastic support and guidance in that time. They made the process from entry to leaving seamless and I would highly recommend.

I’m must say having delt with cairns estate on a purchase of a property they could have not be more helpful from day one every question I asked they give me answer they were a pleasure to work with as I’m in buying properties I’m say they r my favourite estate agency form-the viewing the property to the purchase it has been a fantastic experience well done keep up-the good work especially Moya and her team can’t wait to doing business with u guys thanks for the wonderful experience Aldo and Fiorinda Pia

If I could give negative stars, I would. Viewed a property to purchase twice and neither of the selling agents who showed us around could answer any of the questions we asked. They also booked us in with another couple at the same time so we had no privacy and did not had the agent to ourselves to ask questions. I was certainly not comfortable wanting to discuss my situation when there was another potential buyer in the building. I emailed the office with a list of questions and had to call in to chase up answers, even after I had stated in the email very clearly I was interested and wanted to move quickly. Whilst still awaiting answers to my questions, I was called to say an offer had been accepted on the property. Had I been informed there was already an offer in, I would have been able to put in an offer of my own. Poor communication skills and they do not appear to value potential buyers’ time nor offer them the respect to keep them informed of progress. At all points I felt I was a nuisance by asking questions about a property I was prepared to spend a lot of money on.

My husband and I rented our first flat together using this letting agency, and we couldn’t be happier with the service. I’ve dealt with a few dodgy landlords and agencies in the past, so it was a welcome change to have such an organised, professional team on hand. Any issues we’ve had (hardly any, by the way) have been dealt with promptly and communication between us and the landlord has been made so easy thanks to Cairn. Everyone that we’ve dealt with have been so patient and friendly, and it’s honestly been a joy renting this property.

If I could give them negative stars I would.  First of all they would arrange inspections and viewings (our flat was being sold) either without warning or with less than 24 hours notice.  
They would also forget to inform us if these viewing or inspections had been cancelled so there was more than one occasion where I'd be waiting at home for hours only to finally phone up and find out nobody was coming.  Our carpets were supposed to get replaced 2 years ago and it never happened.  It took months for someone to fix our broken boiler.  
We were also charged a £61 call out fee because we missed the engineer despite the fact that we made ourselves available during the times the engineer was supposed to come out and he was either extremely late or never showed on every single occassion.  My husband and I both worked full time so as you can imagine it was difficult to wait home all day.  
Several times we phoned to dispute the call out charge and after the fourth time we were told someone would phone us back someone finally did.  Not that it mattered, apparently we are still liable for the incompetence of the engineer. 
When we moved out they took the call out charge from our deposit and claimed we never brought it up before because there was no notes on the matter.  They then told us that we should have put it into writing although we were always told on the phone that someone would call us back or deal with it.  
There was also the incident (I was not present) where my husband went in to hand back the keys and not only was the receptionist extremely disrespectful, but she didn't inform anyone that the keys had been returned to of course we get a phone call asking when we plan on giving them back. 
These people have no idea how to run a letting agency.  The are extremely disorganised, they do not treat their tenants well at all and god forbid someone on their end messes up because guaranteed it will be you who pays for that mistake. 
DO NOT USE THIS LETTING AGENCY!!!

They listed out a lot of things that we have to pay when we moved out. But after arguing with them, it happened to be their mistake. Be careful when you are dealing with them. They might add extra charge to you when you move out. Take pictures when you move out as proofs!

I used Cairn as a landlord and as a seller and recommended them to my friend as a landlord too. I couldnt be happier and couldnt recommend them enough. I have used several agents as a renter and landlord and they were all different variations of terrible.  They went above and beyond at all times and if I need an agent in the future they will e my first port of call!

Avoid this company at all costs! They have left me without hot running water for two months over the course of my tenancy and refused to replace the faulty Boiler when it was condemned as dangerous for nearly 2 years! They currently have an Abatement notice, served to them by environmental health, due to water Ingress in the flat. This was reported over two months ago also! I Haven't had working electrics for over a month and that is only just getting seen to. The quality of the work is poor, cowboy at best and the "I don't know anything about it" attitude from the staff is just unacceptable. I am considered a vulnerable persons because of medical issues and Cairn do not seem to care about anything I ever approach them with. When I claimed I had a legal right under common law article 8 of the housing act 2001 to withhold rent until maintence was completed they claimed that was not the case. This company are just flat out money grabbers and liars and couldn't care less about their tenants, they just want to get there pay checks and come Friday they just wash their hands of everything until the Monday morning. They are not professional, courteous or efficient. My previous one star review was met with a phone call from Cairn essentially intimidating me to remove it. Well after this latest issue this review will be staying here and going on every other review site I can find. Cairn properties are an awful, horrid, stressful company to work with and they have been making my medical issues get worse over the last year. Just do not waste your time and go directly to a landlord. Not this excuse of a company. They should all be ashamed of themselves but clearly are not....I would give them minus 5 stars if I could. Avoid at all costs! Your health will benefit!

Came in without warning when they wanted, even took pictures of our rooms without our permission when several of us were away. Didn't deal with a broken window for two months in the winter. 
Would certainly not recommend.

This place couldn't run a bath, let alone an estate agent. As a student do not go near this place, if you anything remotely wrong they will unfairly punish you. We had a broken oven and washing machine for around a month before it was fixed/replaced. But when you have a party, or even just a bit of noise at night they were right on to you giving you ultimatums. Also the flat we had was a great size, in a great location but it couldn't be more basic. My room was basic with yellow (basically see-through) curtains and the bathroom walls were manky, which all they did was put a fresh coat of paint over instead of dealing with the problem. I couldn't recommend this place less. I will never go through an estate agent again; student or not. 

Excellent service offering by Cairn. I rent my property through them and have been guided every step of the way, from preparing to let, to various safety procedures and on the day my tenants moved in, I even received an email to confirm this and let me know they were happy.
My Property Manager is always on call/email and can answer any queries I have. I will continue to use Cairn and have recommended to a few friends who have signed up already.
I think the fees are really good for the amount of work they actually do - I simply don't have the time and feel that my property is in safe hands with people who really know what they are doing!

Hospitable, chatty and a pleasure to deal with, I first used this company whilst letting as a student nearby and I continue to use them years and several flats later. Any time you pop in your met with a wall of smiles with an air professionalism that is unrivalled in the area.

I have been using Cairn Estate and Lettings Agency ("Cairn") for the past six years and I find them very professional. I am not aware of any other letting agents in the West End of Glasgow that manage HMO lets with Cairn's extensive knowledge of the current legal requirements to protect tenants and landlords alike. They maintain a very good working relationship with Glasgow Greater Council which enables them to keep on top of both HMO and general safety & building regulations. Managing HMOs or "student lets" is not an easy task but all things considered, Cairn are "Best in Class" as far as I'm concerned.

Can not rate this company highly enough, in particular the wonderful Fiona and Susan. They took all the stresses away from us and organised letting out our flat. From viewings too certificates they were incredibly professional and yet friendly and approachable at all times. Would highly recommend to anyone looking to let out their flat and wants it done well and easily. Thanks so much girls xxx

I have dealt with a few letting agents over the years but I have to say that Cairn are the best of the lot. Incredibly helpful and always looking to solve problems without further hassle. In many ways they are the exact opposite of the public perception of a letting agent as they come over very genuine in their approach and go out of their way to help. Special thank you to Fiona ( Campbell ) and Mark ( Coll )

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Cairn Letting & Estate Agency - Glasgow Reviews (59)

The wrong agent can ruin your sale.

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See how Cairn Letting & Estate Agency - Glasgow performs

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Cairn Letting & Estate Agency - Glasgow Reviews.css-1tzeee1{opacity:0.5;} (59)

The wrong agent can ruin your sale.

Are Cairn Letting & Estate Agency - Glasgow Right For You?

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Cairn Letting & Estate Agency - Glasgow Reviews (59)