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- Cairn Letting & Estate Agency - Glasgow
Cairn Letting & Estate Agency - Glasgow
34 Gibson Street, Glasgow, G12 8NX
Cairn Letting & Estate Agency Glasgow are an estate agent in Glasgow. They mainly list properties in G11, G20 and G3. Over the last 6 months, they've listed 21 properties, with 2 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Cairn Letting & Estate Agency - Glasgow Reviews (140)
Have you used this agent?
67%
4%
1%
4%
24%
All (140)
Seller (18)
Buyer (6)
Landlord (28)
Tenant (51)
General (37)
Y millman
I can wholeheartedly recommend Cairn Agency. Having had over a decade of erratic and poor management these people do provide an individually tailored service. Having encounterrd several challenges as a landlord in the past couple of years I have found them to be efficient and fair to both tenant and landlord.
A big 'thank'you'
Landlord
3rd Nov 2024 (20 weeks ago)
A Ferguson
i cannot recommend Cairn Estate Agents enough! from day 1 of being on my house journey, i have used Cairn. i viewed 1 property & have stuck with Cairn for most of my property search! & in the end, ended up finding my first home! i could not have done it without Jenny at Cairn and the team! Jenny has been just outstanding! the service, communication and overall kindness and patience has been so outstanding. & i’m so grateful for it, especially as a first time buyer! anything needed anytime at all, Cairn was there. i would highly recommend Cairn & i’ve already got a friend contacting them for her property search! :) thankyou thankyou again Cairn & especially Jenny! & helping me get my first home! :D xxx
Buyer
2nd Nov 2024 (20 weeks ago)
M McGrady
Jenny followed up a home report request email with a phone call to advise there were viewings available that night. She was friendly and knowledgeable about the property and swiftly delivered my offer to the seller. Post acceptance she has kept me in the loop and was reassuring during what is almost always a high anxiety process. I would recommend.
Buyer
31st Oct 2024 (20 weeks ago)
L Smith
We recently had to move out of our rented flat due to landlord selling and Carol Fraser, our property manager at Cairn, made the experience really smooth and easy for us. Sometimes these things can be difficult but Carol communicated really well with us every step of the way and always got back to any queries we had very quickly. it made the whole move out process easy for us and the least stressful it could be.
Tenant
31st Oct 2024 (20 weeks ago)
D MacPhail
I have been a client of Cairn for sometime now and from day one the service was and has been exemplary. Polite and courteous staff at the Gibson Street Office, in particular Zoe Simpson who looked after me very well indeed. Thank you staff????????
30th Oct 2024 (20 weeks ago)
M Pfeifer
I’m very happy with the service I received from my agent while looking for a flat in Glasgow. From start to finish, he was incredibly helpful, well-organised. He made the whole process smooth and stress-free, guiding me through each step and answering all my questions promptly. I highly recommend this agency for anyone looking to rent in Glasgow!
Tenant
25th Oct 2024 (21 weeks ago)
T Mackay
I rented with Cairn while at studying at University in Edinburgh on two occasions and found them quick and easy to deal with - would definitely use again.
Tenant
24th Oct 2024 (21 weeks ago)
R Fulton
We have used Cairn to rent and sell flats and have had a fantastic experience with both. We switched from Slater Hogg years ago and have never looked back. Jenny is a fantastic saleswoman — extremely pragmatic, efficient and down-to-earth. She gave us realistic expectations of what our flat could go for, yet managed to exceed them. Went to closing after only a week with loads of interest and fantastic communication throughout. Highly, highly recommend.
Seller
24th Oct 2024 (21 weeks ago)
A Woods
After many years of renting our flat through Cairn, we took the view it was time to move the property on. Excellent service from Jenny and the team resulting in a very fast turnaround with a good price realised. The process was very smooth and we were guided step by step from start to finish. Very happy with the whole process
Seller
17th Oct 2024 (22 weeks ago)
C Ford
Many thanks to all at Cairn Letting for timeous and considerate support/dealing with any tenancy/flat issues that arise now and again.
I would especially like to extend my genuine and warm appreciation for Zoe (Simpson,) who over the years of 'routine inspections' has been an extremely professional and knowledgeable representative of the agency,(and does it proud!) and also a very courteous, empathetic and helpful person vis-a-vis matters related to the flat, but also, more significantly, as a thoughtful and understanding individual, interacting on a human level,not just 'formal' tenant/inspection agent.Thank you Zoe.
Good health to all at the agency.????
Tenant
15th Oct 2024 (23 weeks ago)
L McC
Sold a property through Cairn and Jenny Martin was great throughout the whole process. Kept me informed of viewings and offers and helped make it a smooth, hassle free experience.
Seller
15th Oct 2024 (23 weeks ago)
A Gyarmathy
Best letting agent!
Landlord
10th Oct 2024 (23 weeks ago)
B McAleer
I had an amazing experience with Cairn Estate Agency when buying my home! Their team was super knowledgeable and really attentive, guiding me through the whole process smoothly. The professionalism of the agents stood out, and they were always there to answer my questions, no matter how small. I felt supported every step of the way. I highly recommend Cairn Estate Agency to anyone looking to buy their first home. Thank you for making this journey so positive and memorable!
Buyer
10th Oct 2024 (23 weeks ago)
E Lewsey
From a landlord's perspective, Cairns have really shaken up my perceptions about letting agencies. I've had really negative experiences with letting agencies in the past and swore I would never deal with them again. However, circumstances change and I chose Cairns after careful choice.
I have had a really good experience with Victoria and would not hesitate to recommend her. Efficient and caring.
Landlord
9th Oct 2024 (23 weeks ago)
F Chohan
I have been renting my property with Cairn for a number of years now and I couldn't be more pleased. This is truly a one of a kind estate agency who looks after landlords as well as the tenants, thoroughly. I would really like to thank Victoria who has been my property manager. I have always received clear communication and prompt service from Victoria and she has gone above and beyond to ensure everything in the property is well looked after. Highly recommend this agency and Victoria to all landlords looking to rent their properties.
Landlord
9th Oct 2024 (23 weeks ago)
D Bob
Victoria at Cairn was first class! Dealing promptly with queries and meeting on site in a professional manner. Would recommend this company.
8th Oct 2024 (24 weeks ago)
S Cooper
As a client of Cairn Estate and Letting Agency I am please to recommend their excellent, friendly and responsive services. Jenny Martin has just sold another flat for me which I will recycle into another project i use them on for management services. Well done again????Sandy Cooper.
Seller
8th Oct 2024 (24 weeks ago)
N Hosseini
From the moment I started working with Cairn Letting, I knew I was in good hands. Their professionalism, attention to detail and commitment to excellent service truly set them apart in the property management field.
Cairn agents communicate effectively and consistently keeping me informed at every step of the process. They are prompt in responding to my inquires and ensure that both my needs and those of tenants are met with care and efficiency.
Thanks to their strategic marketing efforts, my properties rent out quickly and to wonderful tenants.
What I appreciate the most is their genuine approach. They take time to build relationships with both property owners and tenants.
I really wish my experience with every property agency was as professional, consistent and positive as it is with Cairns.
I highly recommend! Especially if you are busy with a large portfolio.
Landlord
8th Oct 2024 (24 weeks ago)
K Campbell
The cairn team were great to work with and offered an efficient and easy service. Sold two rental properties very quickly with their help. Would recommend anyone to speak to the team about managing rental properties or selling a property. They have a great team ready to help.
Seller
5th Oct 2024 (24 weeks ago)
M K.
I am very pleased with the service that cairns provided. I am extremely happy with Sophie Buchanan help and her patient. She always answers my emails very fast and made me feel an important customer. She is very professional and friendly too. The whole procedure run very smooth and I couldn't be any happier. I have rented 3 houses with them. Thanks again for the excellent communication to all the cairn's girls.
Tenant
4th Oct 2024 (24 weeks ago)
C simpson
Excellent service during recent refurb of our property and change of tenants. From move out to lease agreement, Victoria Craig assisted at every stage, and dealt with issues as they arose in a professional and competent manner.
Landlord
27th Sep 2024 (25 weeks ago)
A Smyth
I lived at my flat for 3 years with Cairn and I had a few issues with them.
When I moved into the property there was no heating or hot water and I was also under the impression the property would have been cleaned to a ‘professional’ standard (as I was asked to do so when vacating) but it absolutely was not. I did have to pay for a cleaner to come in and clean the place fully before I moved in.
There was mould and dampness in the bedroom which actually ruined bits of furniture.
The shower was changed when I moved in but even after this the shower still never worked temperature wise I was either burned or frozen by water and after multiple times reporting this I was told by the plumber sent out ‘you just need to live with it’.
The right window in the living room was cracked when I moved in and this was changed when reported but when this was changed the window was cracked AGAIN by whoever put it in and left after me AGAIN reporting it, also with the left window in the living room being steamed in between the glazing which was also reported.
The boiler stopped working and I had 3/4 different people come out to tell me it was working to which it was not, this was very frustrating to have all these different people come in and out to fix one problem.
Also the amount of inspections is not ok and does honestly feel an invasion of privacy. I had a male inspector come out to the property to do an inspection and as prior I had advised the agency I was I was looking after my friends dog so they already knew there was a dog in the property from time to time but he proceeded to come into the property and comment on the smell which I found VERY unprofessional and uncalled for.
Tenant
19th Sep 2024 (6 mo. ago)
D Kane
Moved in a few months ago to a rental property. I have had a good experience with cairn so far, and have received prompt response on replacing things that were broken on arrival.
I would recommend.
Thank you jacqui and the team
Tenant
17th Sep 2024 (6 mo. ago)
G Yüksel
Jacqui helped us with our renting and post renting processes. She solved all of our problems and was always kind and friendly thank you for everything.
Tenant
26th Jun 2024 (8 mo. ago)
D diva
If you a black plz don’t bother and don’t a Viewing The experience was terrible, the guy that was there for the viewing was so cold towards us. It was so obvious that he didn’t like our kind cause my husband tried speaking to him, he refused to look up from the paper he was looking at and murmured an okay. My husband opened the French window in the living room and he told him that he is not supposed to open any doors without asking . What’s the point of going for a viewing if we can’t look at things properly. It’s disappointing to say the least.
18th Jun 2024 (9 mo. ago)
S D
They were great when Safah was our property manager. After that it took months for repairs, endless calling and emailing to get a response - and that’s even if you got one. They’d say “they’re really busy” but emails take a minute or two to write. Extremely frustrating company and couldn’t care less about the tenants. Money hungry company. Don’t trust em!
Tenant
23rd May 2024 (9 mo. ago)
J Myler
Took time off work to view a flat, had paid for a taxi to get there just to be told they had the wrong keys so would have done another the day, didn’t even apologise. I texted the agent about when it would be possible to reschedule and only then did he apologise. I emailed the agency and they haven’t bothered to respond. It’s just an absolute muck about
3rd May 2024 (10 mo. ago)
R Pelgrin
Quite helpful.
3rd Feb 2024 (1 year ago)
M Coll
Excellent service from start to finish. Jenny managed the sale of my house and kept me updated many times throughout the day with what was going on. She ensured that everything ran smoothly and I felt very comfortable with the handling of the sale. When I come to sell my next property, I’ll know exactly where I’ll be going to!
Seller
30th Nov 2023 (1 year ago)
D Flower
Cairn have sold two houses for me now and i can honestly say that they were very professional in their approach from start to finish making the whole stressful time go seamlessly. Would recommend them to anyone thinking of selling or buying.
Seller
16th Nov 2023 (1 year ago)
H Amatt
Would have given negative stars if possible!
Never rent a property from Cairn. My flat mates and I rented with them for our last year of university and had a plethora of issues with them.
Firstly the flat was filthy when we moved in after it had apparently been ‘professionally cleaned’. It then took then 2 weeks to send someone out to clean it and they were in the flat for 5 mins and cleaned nothing.
There was a damp spot growing black mould in one of the bedrooms that was reported at least 4 time and they did nothing to fix it and did not respond.
The sink leaked loads of water all over the kitchen when ever we washed dishes we reported it at least 5 times and they did nothing to fix it.
The buzzer was broken from the day we moved in and we reported numerous times eventually someone came out 3 weeks later and fail to fix it and it was left broken for the remainder of the let.
We were then sent a threading email during our exam period about a party we apparently had while no one was in the flat. This email threatened us with eviction and ASBOs. We eventually after weeks managed to make it clear that none of us were in the flat on the date of the complaint and it was in flat another flat in building. This involved threading and condensing meetings with Carin in our flat in the middle of the workday and was very disruptive to our studying and uni projects in our finial masters year.
Then when we moved out we were charge for cleaning (£150) even though the flat was immaculate when we moved out. We were also billed for mattresses even though they were stained when we moved in. It took over 7 months to reclaim our deposit of 3300 for the flat as we had to dispute so mush of it and in the end had to give in as we needed the money.
In summary our letting experience from Carin was horrific no response to emails/phone calls, no flat maintenance and a complete disregard for their tenants. Not to mention the fist fills of money they took off of our deposit because they could.
*Not to mention no fire training, extractor fan was brick the whole time never fixed.
Tenant
31st Oct 2023 (1 year ago)
B a
Nice
18th Sep 2023 (1 year ago)
A Gibson
I have used Cairn on a property in Glasgow since February 2023 and their approach has generally been excellent. Communication is very important and I’m pleased with how the Cairn team interact with the tenant, ensuring things are flagged to me quickly and fixed.
Landlord
16th Aug 2023 (1 year ago)
Anonymous Homeseller
Full of cowboys pretending to be qualified experts
Seller
19th Jul 2023 (1 year ago)
T Brown
Dealt with Mark at Cairn for a 2 night stay in Glasgow at 20 Bath Street Central Apartments. Stay was excellent and apartment was great. Would go through them again as communicating with Mark was very easy.
23rd May 2023 (1 year ago)
H Forras
Will take any route to exploit students, even if it’s morally unacceptable. Had a flatmate moving out, and used the new tenancy to raise our rent by more than the legal cap, as it’s a new contract, even though only one person was moving out. Spoke to them on the phone and refused to give us the 3 month notice period as that would mean the landlord cannot raise the rent by more than 3% ! What a shame ! Also added to not be worries, as it’s happening to many other flats too, as if that doesn’t reinforce how scummy this agency actually is. Anyway disgusting the way they refused to help in the situation and sprung a rent raise on us a week before signing a new contract, thereby providing us with extremely limited time to be able to consider where to move to. Lauren should be ashamed !!
Tenant
28th Mar 2023 (1 year ago)
J Lee
Mark from Cairn Letting was an amazing host. Extremely accommodating and helpful throughout our stay in Glasgow.
21st Mar 2023 (2 years ago)
E Wood
Would highly recommend using Cairn Estate agency. Mark went above and beyond to ensure that my stay was stress free and that the apartment was in good condition.
5th Mar 2023 (2 years ago)
K Ralph
I spent the weekend with some friends in Glasgow at 20 Bath Street Apartment 1.1 through Cairn Estate and Letting Agency, the apartment was very stylishly furnished, warm and cosy. The beds were very comfortable and the the location was very central, fantastic for accessing the shops at Buchanan Galleries and also very close to bars, restaurants and the bus station. Really enjoyed my time in Glasgow. Thank you Mark from Cairn Estate and Letting Agency.
27th Feb 2023 (2 years ago)
E Moffat
We used Cairn bnb for an overnight stay in Glasgow. The apartment was immaculate and very comfortable. Would highly recommend to anyone looking for a short stay in Glasgow and would definitely stay again.
19th Feb 2023 (2 years ago)
A Gumbley
Used these guys for a short stay in Glasgow. Apartment was spotless and beautifully done out. The most ideal location and Mark was a fabulous point of contact for us.
12th Feb 2023 (2 years ago)
Anonymous Tenant
Beginning Good, everything went smooth till moment when I realize heating do not work properly.
In the flat temperature low to the point steam coming from my mouth.
They send electricisns, ignorant, Comments made nobody normal have higher temperature in their house more than 21 degrees Celsius. Installed 2 extra heater, did not asked where I would like them, bathroom totally useless £36 fan, bedroom electric heater making so much noise it is impossible to sleep.
Report to them, visit from agent Wilma, shouting I'm pathetic, not normal as nobody normal can afford to put heating on at night.
Passed that to Glasgow branch manager two weeks ago. Nothing change since the apart from msg I should make sure the "ON" button is on. Otherwise heating will not work.
Looks like they have lack of respect to people from other countries as I'm Polish, I live in Scotland 20 years, it's my home but never been treated that way since I'm here.
Avoid dealing with this people.
Not nice at all.
Tenant
18th Jan 2023 (2 years ago)
M Pagowski
Beginning Good, everything went smooth till moment when I realize heating do not work properly.
In the flat temperature low to the point steam coming from my mouth.
They send electricisns, ignorant, Comments made nobody normal have higher temperature in their house more than 21 degrees Celsius. Installed 2 extra heater, did not asked where I would like them, bathroom totally useless £36 fan, bedroom electric heater making so much noise it is impossible to sleep.
Report to them, visit from agent Wilma, shouting I'm pathetic, not normal as nobody normal can afford to put heating on at night.
Passed that to Glasgow branch manager two weeks ago. Nothing change since the apart from msg I should make sure the "ON" button is on. Otherwise heating will not work.
Looks like they have lack of respect to people from other countries as I'm Polish, I live in Scotland 20 years, it's my home but never been treated that way since I'm here.
Avoid dealing with this people.
Not nice at all.
Tenant
18th Jan 2023 (2 years ago)
T Lai
Excellent experience renting with Cairn property since 2021. Our property manager, Victoria is always friendly, supportive, and professional in sorting out any issues. We are happy to have her during our tenancy.
Tenant
30th Dec 2022 (2 years ago)
M Crook
This review is solely for Jenny Martin of Cairns Estate Agency. We were very unhappy with the service from Cairns until Jenny Martin took over the sale of our property. Jenny was professional throughout, providing us with excellent advice, regular updates and re-doing the previously poor marketing. She clearly has a great deal of experience in selling properties and was happy to go that extra mile to help us and keep us informed throughout the process. We can’t thank Jenny enough for her kindness and service and we would recommend vendors to specifically ask for Jenny Martin as she is absolutely fantastic.
Seller
1st Oct 2022 (2 years ago)
M Logiurato
Hannah from Cairn Letting was an excellent support for me in finding accommodation in Glasgow. She answered my questions and concerns in no time and took my suggestions seriously and clarified them with the landlords. Even though the process was lengthy because I had lived abroad before looking for accommodation, the formalities were quickly taken care of when I arrived. The whole team at Cairn Letting also treated me very nicely when handing over the keys. I can heartily recommend this estate agency and if you have the opportunity to work with Hannah, I can only recommend her as well.
Tenant
19th Sep 2022 (2 years ago)
Quinnergy
Very professional and effective agency! A pleasure to work with ????
14th Sep 2022 (2 years ago)
A TIKKU
A very good trek just across Luss & the view from top is breath-taking.
7th Aug 2022 (2 years ago)
V Odette
Amazing professional team, working with Jenny and Cairn. House sold quick and for a great price. Beautiful pictures and quick sale.
Awesome top class professional team, thank you Cairn
7th Jul 2022 (2 years ago)
paniz
They are irresponsible letting agency, who doesn't answered professionally.
6th Jul 2022 (2 years ago)
S Thompson
We started using Cairn's services in 2018 and have always found our main point of contact, Heather, to go above and beyond the expected level of service. Certainly beyond a level of engagement compared to other property rental service providers we use.
We do not believe there is a better provider of letting services, particularly in managing HMO properties in Glasgow. Cairn's professionalism ensures that letting requirements and legal obligations are never compromised - and interests are protected whether a landlord or tenant. And from dealing with Glasgow City Council and HMO renewals, introducing off-market opportunities, assisting with renovations, and day-to-day management, our interaction and experience with the entire Cairn team have been faultless. Thank you for the excellent service.
PS: Any landlord underwhelmed by their current property manager should contact Cairn. Ask for Heather. You will not be disappointed.
Landlord
25th May 2022 (2 years ago)
C Magee
Cairn were fantastic during my two year stay. Any issues of ours were reported to Heather MacMillan and dealt with in a very timely manner.
Great experience and would highly recommend.
Tenant
24th May 2022 (2 years ago)
E Davis
Susan Collins was 10/10 for customer service and despite living in Melbourne, Susan ensured that any concerns I had with Cairn Estate Agency selling my house in Scotland from a long distance, was quickly addressed. The WhatsApp voice messages were always cheerful to wake up to :)
Susan Collins gives 100% commitment to her vendor, providing prompt feedback and advice following viewings. Thanks Susan for the 5 star treatment and I would highly recommend any prospective vendor who wants to engage with a genuine professional Estate Agent to get in touch with Susan Collins at Cairn Estate Agents, Gibson St, Glasgow.
Susan’s service is unique and stand-alone and won’t be forgotten.
Seller
22nd Apr 2022 (2 years ago)
O Aziz
I have used Cairn for several years to manage my HMO portfolio and also to buy & sell properties through them. I have always found them to be responsive to clients needs and would not hesitate to recommend them for being the HMO letting specialist in the West End. My main contacts on a daily basis are Heather and Carolanne who are very professional and genuinely do go the extra mile to resolve any problems that arise - no matter the time or day they are always there to do what they can to help which in the letting game is important as issues don't just appear on a Monday morning. Overall a well managed and tightly run agency with knowledegable staff that I would highly recommend.
Landlord
22nd Apr 2022 (2 years ago)
Anonymous Landlord
Heather MacMillan has been looking after our properties for over 5 years. She is breath of fresh air. Her client care and communication skills are first class. I wouldn’t hesitate to recommend her and the Cairn team to anyone!
Landlord
20th Apr 2022 (2 years ago)
J Villalba
As a first time landlord, Cairn Estate Agency was recommended by a close friend. I am delighted with their efficient and supportive services, friendly manner and professionalism.
Landlord
8th Apr 2022 (2 years ago)
B Banerjee
Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager Victoria & sophie is amazing. Really appreciate the work that you do. Best wishes!
Tenant
24th Mar 2022 (2 years ago)
K Belshaw
I recently used Cairn for selling my property and the service I received was fantastic. Susan was my main point of contact and kept in regular touch with me throughout the full process. She was also very helpful and supportive when I had a number of issues with the solicitor I was using for the sale.
I was extremely impressed with the photos and virtual tour that were taken for marketing the property, they were highly professional and attracted 30+ viewers. My property went to a closing date and sold within a week of being on the market!
I wouldn't hesitate to use Cairn again in the future and would highly recommend them to anyone selling a property.
Seller
15th Dec 2021 (3 years ago)
Eilidh
Moved into a property with Cairn in September- they've been incredibly helpful and efficient since. Any minor problems have been rectified quickly. Safa is particularly helpful. Thank you!
Tenant
6th Dec 2021 (3 years ago)
N Ves
** update **: since another agent (thank you!) took over and after i've posted this, they have became more responsive and i am enjoying a better quality of service (as a tenant). I don't have any issues from 2021 onwards. Before that I have them two stars review reflect the fact that took them **over a year** to actually bring the proper person for a long standing flat issue.
The old two stars review, definitely does not reflect their **current** quality, and I was asked to remove it. Instead i am choosing to keep this as a reminder to other people that you don't have to suffer privately to enjoy a quality of service.
** old review ** (2 stars, poor value, not responsive)
I am living in a property managed by Cairn. My experience with them? Abysmal. If its broken lamp, they'll fix it right away. If it's something more complicated? Prepare to be ghosted.
Please avoid them as your letting agents at least for Glasgow if you're renting.
Tenant
3rd Nov 2021 (3 years ago)
K Morgan
I have had a positive experience with Cairn since the very start, from submitting a note of interest about a property, then applying online, to discussing my application with property manager Safa Khan, and through my settling in process. I was fortunate that the landlord was sensitive to my situation (coming from the U.S. to pursue a postgraduate degree) and my needs (a two-bedroom flat, washer, quiet area, a home for several years). All of my interactions with Cairn have been positive, and my million questions I have as I deal with a bit of culture shock and getting used to how things are done in Scotland and the UK generally, have always been dealt with swiftly and helpfully. It's been a pleasure working with Cairn and having someone like Safa be my main contact for any issues or questions I have.
Tenant
1st Nov 2021 (3 years ago)
C Longman
This is my second time letting with Cairn and I would highly recommend using them as your Letting Agency. The staff have always been extremely professional and helpful. We have never had a problem getting ahold of staff on the phone or via email. It is easy to report any issues through the online system and we found that they were resolved very quickly. Many thanks to the Cairn staff.
Landlord
1st Jul 2021 (3 years ago)
D Williamson
Just secured our place through Cairn and I'm extremely happy with the service. The person dealing with our enquiry and application was communicative the entire time and kept us updated with any information. 10/10 would 100% recommend.
Tenant
18th Feb 2021 (4 years ago)
K Fiakas
Fantastic service! Lauren was accommodating, proactive and very helpful throughout the entire process. Communication was absolutely fantastic -- I felt supported, and that I was definitely in good hands. Very professional.
16th Feb 2021 (4 years ago)
C Day
properties way to expensive. shocked at most of the rents too
4th Feb 2021 (4 years ago)
I Chalmers
I do business with Cairn and they have always been very professional with me.
29th Jan 2021 (4 years ago)
Y Hsieh
(Translated by Google) Basically, I don’t know how to evaluate this house. If I can give zero stars or even negative points, I’m really not welcome. First of all, we rented this house for more than a year. When we first came in, we found that the house was switching on electricity almost at any time. The return to the agency was not to find an unrelated person to see the boiler, or simply ignore our letters. Before Christmas last year, we were finally fortunate to be able to contact the more senior staff of this company. After fierce protests, the situation of the power skipping for a year finally improved. But in fact, it was only the power overload, and it took more than a year for this agent to find a solution.
We rented this house for more than a year. Jennifer, the undertaker in charge of our case, repeatedly unreasonably asked us to collect letters for the landlord, and even asked us to bring the letters to the office. It was also before Christmas. We told us that we would no longer help with receiving letters, but we received an email from the agent reminding the landlord to come to "get his personal letter for the last time" and directly ignore the tenant's wishes, which made us feel very uncomfortable!
Furthermore, the whole house has always been very humid, especially the master bedroom is extremely cold and wet, making it uncomfortable. We turn on the dehumidifier as long as we have time. It usually takes more than six hours to dehumidify. However, because the construction and decoration were not in place at that time, the walls of the master bedroom began to grow black mold, and even the walls began to seep water and the ground this winter There is often stagnant water. [The following is revised after the agent’s explanation. The people who visited for several consecutive times without notice were the personnel sent by Factor. The agent contacted them for the first time, and after several times without anyone noticing, they miraculously knew that my house was leaking. And then asked to enter to check] The agency arranged for relevant personnel to check, but on Monday (that is, today) a group of strange people ran up inexplicably, without showing any ID documents or wearing uniforms, just talking to us. Said they were asked to come and check for leaks in our windows. First of all, we have nothing to do with the leakage of the wall and the windows. Besides, I don't know who they are. Why did they rush to my house and ring the doorbell and ask for inspection inside! ? When I tried to contact the agency at around 5pm, I found that they cut off all the ways to contact the customer, and the phone could not be reached; no one answered the email at the moment. May I ask if your family has been asked to enter and check by unknown people repeatedly and twice, but there is no clue, is this a stressful living environment?
In addition, the agent told us that the fireplace was inspected before renting the house. However, for more than a year, the agent has been sending people to inspect the fireplace. The last sentence: "The former tenant broke a certain part and cannot pass the security inspection. ." Cancel the qualification certificate directly. If the problem is caused by the former tenant, how can you lie and say that there is no problem with the fireplace when you rent the house? We paid a very high rent but encountered such treatment, which is really very regrettable!
In the end, I chose to use my native language to state the above incident. We could not move due to the lockdown, but we were treated like second-class citizens here. As many of the tenants who left negative reviews said, this agency does not care about the tenants. Most of the people who leave good reviews are the landlord. Please pay special attention to this agency if you need to rent in Scotland in the future. If you can, please avoid this. Companies. If you need more details of the house, I will provide it to those in need after we move out, so as to avoid everyone from encountering a bad experience like us or unfortunately renting this house that we have rented for more than a year.
[More photos and details are to be added later, I hope to be helpful to anyone who comes to Scotland and speaks Chinese as a native language]
(Original)
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??????????????????????Jennifer????????????????????????????????????????????????????????????????????????????????????????????????????????
?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Factor??????????????????????????????????????????????????????????????????????????????????????????????????????ID???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????email????????????????????????????????????????????????????????
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12th Jan 2021 (4 years ago)
A Hui
Very poor service
1st Jan 2021 (4 years ago)
S pruden
Travelled up to Edinburgh from Manchester for a viewing and they never showed up at the flat for our appointment - couldn't get hold of anyone and waited for half an hour. Received an email reply the next day, "our viewing agent had mistakenly put the viewing in his diary for next week".
16th Nov 2020 (4 years ago)
A Lindley
A pleasure to deal with from start to finish. Lauren was proactive and attentive throughout the process which was quick, easy, and stress free as a result. The support since the start of the tenancy continues to be of the same high standard.
Tenant
9th Nov 2020 (4 years ago)
A Smith
Reluctant landlord is an understatement where I am concerned, however, through no fault of my agent and given the current market / climate, I was unable to sell my recent development and made the decision to let it out.
Hannah explained the whole process to me and put my mind at ease throughout, finding me a great tenant who has moved in and is loving the place already.
Huge thanks to all of the Cairn Sales and Letting teams for everything :)
Landlord
29th Oct 2020 (4 years ago)
A Goold
Excellent and knowledgable staff. In my experience significantly better than other agencies I have worked with. Gemma Waters and Mark Coll have been amazing and have consistently assisted me with a problem tenant. I cannot recommend them highly enough!
Landlord
25th Sep 2020 (4 years ago)
O Tanner
Overall a good letting agents so far. Lauren was very helpful/patient with me as a newcomer to the glasgow rental market. And though there were some issues at the start of our move, many were fixed as soon as possible.
Tenant
22nd Sep 2020 (4 years ago)
L Patrick
Staff where helpful but thats about it! Flat they offered was an absolute state, wasnt liveable to say the least!
16th Aug 2020 (4 years ago)
N Dholakia
That's my letting agency through which I rented flat
Tenant
14th Aug 2020 (4 years ago)
S Mills
I would recommend Cairn to any students who are looking for a place to stay in Glasgow during their time at university/college! They have been so accommodating and understanding, as a lot of the time students come with little experience in residential letting! Heather has been so quick at responding, and any time we had to deal with difficult living situations in the flat, she went above and beyond to help us. Really great service and positive experience!
Tenant
3rd Jul 2020 (4 years ago)
E Farbod
Good company, recommending.
26th May 2020 (4 years ago)
I Padilla
Gemma and the team have always been very responsive to us. They’ve outdone themselves and have certainly set a high bar for professionalism and dedication by doing everything to ensure our property and the tenants are well looked after in spite of the looming pressure brought about by the pandemic.
It is evident with the actions they take and their timely communications with us, that they truly care, not just about the business but also the people they work with.
We highly recommend Cairn Letting!
Landlord
22nd Apr 2020 (4 years ago)
A Lardner-Burke
Cairns have been excellent. I relocated from London to Glasgow to work for the Scottish Air Ambulance just before the lockdown started. Cairns went out of their way to help me find a property and ensured all the paperwork was processed very quickly. My removal company will not bring my furniture up at the moment, so Cairns have stepped in and lent me a bed and a sofa. I can’t thank them enough.
Tenant
7th Apr 2020 (4 years ago)
M O
I let a small property in central Glasgow via Cairn. In the past, their service has not always been up to scratch but recently Sally took over as my property manager and she has been excellent. She is helpful, professional and quick to respond to issues for both tenant and landlord. I hope things continue on this more positive path.
Landlord
20th Jan 2020 (5 years ago)
W Toad
Got my deposit back in full, service was generally decent. A few too many inspections for me, hence -1 star.
17th Dec 2019 (5 years ago)
Ahad
They were dishonest when it came to the deposit at the end of the tenancy.
Tenant
16th Dec 2019 (5 years ago)
C Massie
PLEASE AVOID.
If you're looking to rent, stay as far away as possible from this letting agency. Our two years at our property have been horrendous. Please note all positive reviews for Cairn on Google seem to be landlords. Not renters.
From the first day, we walked in to the flat being left in an awful state, the bathroom tiles were literally black with mould, and furniture broken/left from old tenants not cleared (see attached pictures). From there, they took 1 1/2 years to actually fix the bathroom since first reported. We (5 tenants in an HMO property) were also left without hot water on multiple occasions, the longest of which being an entire month. Yet they still had the nerve to raise the rent every year, regardless of the awful state of the flat.
The tenancy was filled with constant threats about how not filling out a fire alarm sheet, or wedging doors open could "make it a little harder getting the deposit back". We were sent MANY contractors throughout the year to deal with repairs who did absolutely nothing, or the bare minimum (1 layer of paint doesn't fix layers of thick mould Cairn), and when it came to our final deposit, our flat was left in a much nicer state than the flat on entry, we were still deducted £300 (reduced to £110 after complaints) for literally dust, and furniture left by previous tenants. Someone's deposit isn't some bargaining chip you can make a quick hundred off of.
To top it all of, when we complained about the flat and its conditions (some windows literally wouldn't close in the middle of winter), the owner of the agency accidentally CCd us into an email chain of them making fun of our case and us personally.
Maybe treat your customers right instead of passive aggressive replies and bad service. They're what make your business after all. The most unprofessional company I've ever dealt with.
Tenant
14th Dec 2019 (5 years ago)
L Goodwin
Very unprofessional, rescheduled our viewing night before withoutbasking if we were even available for the new time. Then when the day for the viewing came they cancelled 4 hours before the viewing.
25th Nov 2019 (5 years ago)
J O'neill
I have recently rented property with Gemma Waters from Cairn Letting. She was so helpful, so professional and made me feel very comfortable every step of the way. I would highly recommend her. I am very happy with my property and she made everything so easy for me. Great Company, greater staff.
Tenant
13th Nov 2019 (5 years ago)
B Rusiecka
The worst agency ever. In big short: 2 times they changed moving date, first day broken lock in door and flooding the neighbor. 3 weeks without washing machine, broken fan in bathroom, new oven has not been set up properly, broken radiators, ignoring emails. Never again.
Tenant
9th Nov 2019 (5 years ago)
B staff
Worst agency ever. I do not recommend
nothing that was guaranteed when renting was not fulfilled at home
1 night we flooded the neighbor from the bottom because people from this agency did not check the connection of the washing machine and the sink with the drain pipe.
one of many problems with this apartment
I lived there for 3 weeks and every day there were problems and people from cairn did nothing about it.
Think twice before renting an apartment from this amateur agency.
Tenant
9th Nov 2019 (5 years ago)
T Curthoys
We recently choose Cairn Estate Agency to sell our period flat on Hillhead street. Jennifer and Sheena were the agents that took care of our successful sale. We were very impressed of their local knowledge of the area and current market. Their approach was very kind, honest, efficient and patient. Sheena was always available to speak with, advise of help, and went above and beyond to make the sale as successful as it was. We would like to thank both Sheena and Jennifer for their professional yet very personable touch.
We would highly recommend Sheena and Jennifer of Cairn Estate Agency.
Thank you again for excellent service.
Tim and Margaret
Seller
16th Sep 2019 (5 years ago)
Sacha
I contacted Cairn as I had tenant’s not paying rent or responding. Gemma was introduced to me she is extremely well Knowledgeable about evictions (which was the path we went down) she follows a very correct procedure and completed everything successfully. She kept me up to date every step of the way.
Words can’t quite explain how pleasant my experience has been working with Gemma along with the reasonable fee and fast response's she was able to almost make a stressful situation non-existent!.She further gave invaluable advice on sourcing new tenants so these situations do not arise again.
if you have trouble with tenants or even if everything is smooth they have a very good management setup not skipping a beat.
Highly recommended overall a very good estate agency!
Landlord
29th Aug 2019 (5 years ago)
L Stewart
A small thing, but perhaps a reflection of the efficiency of this agency. They have left one of their To Let signs in my street lying on the pavement. I have reported it 3 times in the last 3 weeks and its still lying there. I have pointed out that this is dangerous for poorly sighted people and for this reason I have moved it into the central garden.
22nd Aug 2019 (5 years ago)
Anonymous Tenant
Infinite Incompetence
Found an ad on Gumtree for a nicely looking property. I was told by the owner to call this agency so I did and here all the trouble begins.
They weren't able to schedule a viewing for late afternoon, e.g. after 5pm (which is the only option for me during the weekdays). So we finally settled on Saturday. When my friend arrived there (as I wasn't able to myself) it turned out no one told the current tenants and hence the viewing was cancelled. They even asked me for confirmation whether I am coming that day and they didn't bother to check if everything is alright on their side.
But OK that happens, or so I thought. Called them again on Tuesday to reschedule. Same problem again, can't do viewings after 5pm, this time Saturday's not possible as well. They told me to call on Thursday. Thursday comes so I give them a call and suddenly they can do late afternoons - next week's Thursday 6pm.
Today comes, so I want to make sure the viewing's happening so I give them yet another call. Guess what, the property's already let. About 20 minutes after the call (and less than 4 hours before the viewing) they also send me an email the viewing's cancelled, but I doubt they'd send it if I didn't call.
Never going for this agency again.
Tenant
15th Aug 2019 (5 years ago)
lululady88
Communication is terrible in this agency and some of the higher up staff have a poor attitude towards tenants. Slow response towards complaints and enquiries also. Not very impressed but not had a terrible experience. The flat was in pretty good nick when it was handed over to them though so for the small amount of time they've been in charge I feel like they've let themselves down. Heard similar from others too which is disappointing. Gave 2 stars as I recently had an enquiry dealt with efficiently and want to think they'll get a grip eventually.
Tenant
8th Aug 2019 (5 years ago)
A Keir
Have sold properties twice through Cairn and delighted with the service provided on both occasions and in this instance by Sheena. Would certainly recommend.
Seller
6th Aug 2019 (5 years ago)
K Fairlie
I have recently purchased a small flat and Sheena Peat was my contact with the agency. She kept me up-to-date with developments and her communication skills are second to none (my solicitor said so too). Buying a property can be stressful but Sheena managed to streamline the whole process. Thanks for making it as easy as possible Sheena.
Buyer
5th Aug 2019 (5 years ago)
R Milne
Very pleased with the excellent service provided by Sheena at Cairn Estate Agency, who arranged the sale of my late parents house.
Seller
12th Jul 2019 (5 years ago)
C M
Sheena at Cairn provided a great service regarding the sale of my Glasgow tenement flat, which was all done remotely as I was living in France at the time. Good communication, advice and support throughout, and managed to achieve a satisfactory sale price too. Very pleased with the service offered by Cairn, I would recommend to friends.
Seller
9th Jul 2019 (5 years ago)
S Y
Was introduced to Gemma of Cairn Letting by a fellow investor after experiencing poor service from an existing letting. I'm so glad I made the switch. Gemma is not only professional and knowledgable, but also has her client's best interest at heart. Communications were always seamless and she's always willing to take the extra miles to accommodate my needs. She has now found me a good tenant. I'm very satisfied with Gemma's service and would recommend her without reservation.
Landlord
22nd Jun 2019 (5 years ago)
V You
Gemma from Carin Estate and Letting Agency had helped me to rent out my property within a very short time. Always diligent and enthusiastic, she had kept me updated of the progress regularly. Moreover she was able to provide backup plan when things were not working out. She is also very responsive. As an overseas investor, this really gives me a peace of mind. I highly recommend Cairn Estate to all landlords looking for tenants in Glasgow.
Landlord
18th Jun 2019 (5 years ago)
C Frankland
Recently rented from Cairn, everything that has been reported has been dealt with straight away and repaired within a decent timescale. My property manager has always been on hand to help, no complaits and would recommend.
Tenant
22nd May 2019 (5 years ago)
M Spratt
Cairns have been managing our student lets for the last three years. Being new to the market we needed guidance through all the statutory requirements, and wanted a reliable, responsive team. Our present property manager Heather has been excellent in this respect, as has their HMO advisor Carolanne. Would recommend to other prospective landlords.
Landlord
2nd May 2019 (5 years ago)
Mia
Awful company. Left us with a sinking floor that affected downstairs ceiling. Broken appliances for months on end. Do not rent with them
Tenant
22nd Apr 2019 (5 years ago)
K Buchanan
I had little experience with house sales, but Julianne and Fiona were able to give me detailed advice on the best route for selling or renting my flat. I decided to sell, Sheena guided me through the sale process with a happy result. I couldn't recommend the team more!
Seller
4th Apr 2019 (5 years ago)
K Edmundson
Lesley was so lovely and a great help!
15th Mar 2019 (6 years ago)
J Clark
Cairn Letting have been very helpful in the managing of my property. Quick and efficient, would highly recommend!
Landlord
15th Mar 2019 (6 years ago)
G Flower
I am really pleased with Cairns investment advice and the management of my properties.
First class!
Graham.F.
Landlord
Landlord
14th Mar 2019 (6 years ago)
C cram
Recently rented with Cairn. They seem to be happy to help with all matters. I had a leak coming from above and the property manager came out, assessed the situation/damage and repairs carried out quickly and professionally to a great standard. Went above and beyond.
Tenant
13th Mar 2019 (6 years ago)
G Langridge
Cairn new we wanted to rent long term, but 2 days after we signed the tenancy agreement they told us the landlord was going to sell. They knew this before we signed and didn't tell us. AVOID THIS COMPANY AT ALL COST!
Tenant
9th Mar 2019 (6 years ago)
L park
I work for Virgin Media alongside Cairn Lettings and I find them a super company to deal with, very nice & friendly staff!
8th Mar 2019 (6 years ago)
Suzi123497
I rented a property in Shawlands from Cairn for 4 years, any time I dealt with the agency I found them very helpful. We had an issue with a neighbour and Fiona helped us with this. We had great communication and the move out was a smooth and we felt a fair process. Suzi
Really good experience.
Tenant
11th Jan 2019 (6 years ago)
L Munro
I recently had some problems with my current agent and I called Cairn to arrange a viewing for one of their properties. After chatting with the agent (Joanne) she was able to advise and keep me right on how to handle my current situation and my rights as a tenant and gave me more confidence to move forward. Cairn are a professional, straight forward agency from my experience
18th Dec 2018 (6 years ago)
C Jackson
I have literally never dealt with a company a shoddy as these. They are that bad its almost an insult
27th Nov 2018 (6 years ago)
Anonymous Landlord
Great service by letting staff at Cairn they went out their way to help my son rent his property quickly when he went abroad to work.
Landlord
3rd Nov 2018 (6 years ago)
W Buchan
A first rate estate agency. Sheena and Chris did a fantastic job in helping to sell my property. Nothing was too much trouble for them and I can't recommend them highly enough.
Seller
2nd Nov 2018 (6 years ago)
R Bald
Dirty, smelly and broken. Three words that best described our flat when we moved in. Though Cairn assured us cleaners had visited, we doubt they actually did any work. Likewise many pieces of furniture, appliances, and windows were broken. Junk was left in several rooms and cupboards.
Tenant
25th Oct 2018 (6 years ago)
N Nagar
Very bad experience today. I scheduled a viewing at 4 pm to see a flat in G3 area. The agent didn't turned up and upon waiting for 15 minutes with 2 infants n my wife. After some time I phoned the agency and they informed that they have cancelled the viewing as current Tennant has some issues.
Really surprised that I was not informed about this until I phoned them from the site. Very very bad.
15th Oct 2018 (6 years ago)
A Buchanan
An amazing letting agency. All of the agents are incredibly helpful and are always willing to reach out, always feel incredibly supported.
Landlord
28th Sep 2018 (6 years ago)
S McEntee
Helpful and efficient letting, would recommend.
11th Sep 2018 (6 years ago)
R Brennan
Can not rate this company highly enough, in particular the wonderful Fiona and Susan. They took all the stresses away from us and organised letting out our flat. From viewings too certificates they were incredibly professional and yet friendly and approachable at all times. Would highly recommend to anyone looking to let out their flat and wants it done well and easily. Thanks so much girls xxx
Landlord
3rd Sep 2018 (6 years ago)
R Arrowsmith
I have been using Cairn Estate and Lettings Agency ("Cairn") for the past six years and I find them very professional. I am not aware of any other letting agents in the West End of Glasgow that manage HMO lets with Cairn's extensive knowledge of the current legal requirements to protect tenants and landlords alike. They maintain a very good working relationship with Glasgow Greater Council which enables them to keep on top of both HMO and general safety & building regulations. Managing HMOs or "student lets" is not an easy task but all things considered, Cairn are "Best in Class" as far as I'm concerned.
Landlord
9th Aug 2018 (6 years ago)
G McDonald
I have dealt with a few letting agents over the years but I have to say that Cairn are the best of the lot. Incredibly helpful and always looking to solve problems without further hassle. In many ways they are the exact opposite of the public perception of a letting agent as they come over very genuine in their approach and go out of their way to help. Special thank you to Fiona ( Campbell ) and Mark ( Coll )
30th Jul 2018 (6 years ago)
A Kukoyi
Agency has been great throughout my tenancy and thanks to Mark for being super helpful
Tenant
23rd Jul 2018 (6 years ago)
S McLellan
Service at this place is second to none. Wouldn’t go anywhere else.
20th Jul 2018 (6 years ago)
M Farrell
Delighted with the service provided throughout my tenancy. Staff are very helpful and professional.
Tenant
9th Jul 2018 (6 years ago)
S Jobs
Lack of support and repairs resulted in 16 months of waiting to have a working cooker. Currently showering at the gym due to ignored repairs in the bathroom causing a leak and roof damage. Very quick to reply when your rent goes up however.
Tenant
1st Jun 2018 (6 years ago)
D mcpherson
This has got to be the worst company ever ! if i could give 0 stars that would still be too much. absolutely appalling people work here with not two brain cells to rub together. to anybody thinking about using this company AVOID !!!!!!!!!!!! JACK STEELE the "maintenance manager" doesnt know his arse from his elbow probably because he has a serious problem. they destroy peoples reputations, lie and cheat. DO NOT TOUCH THESE COWBOYS they will take your money and not live up to their end of the agreement . AVOID DODGY AGENT WITH DODGY STAFF
29th May 2018 (6 years ago)
E McVey
terrible company if you are letting from them. they simply don't care and are only interested in helping landlords and buyers it seems. no communication, they cancel appointments without warning and put their phones onto answering machines, and never return your calls. would love to not be renting from them but unfortunately my flat transferred over to them. avoid if you have the choice.
Tenant
23rd May 2018 (6 years ago)
I Giatsidou
Unprofessional letting agency.
When I moved into the flat the washing machine had mold inside the door's rubber. On their inventory it was listed as "good" condition. This is unhygienic and unacceptable. They are supposed to perform proper and thorough checks. I've reported it to them and they still haven't resolved the issue. It's been 2.5 weeks. Extremely slow and you have to chase them up constantly.
Tenant
4th Mar 2018 (7 years ago)
P Geo
Very unprofessional letting agency.
I had to send multiple emails and calls in order to proceed with renting a flat. Just a very slow procedure on their part.
They delivered the flat in a terrible condition, dirty, dusty, unhygienic (mold and dirt on couches). Their cleaning crew had to go through it again in order to be presentable.
Tenant
4th Mar 2018 (7 years ago)
A Wood
I recently dealt with Moya McVey at Cairn and found her to be polite, helpful and extremely well informed on all aspects of the residential market. Moya promptly followed up on my enquiry and provided all the information I'd requested. Highly recommended!
19th Feb 2018 (7 years ago)
F pia
I’m must say having delt with cairns estate on a purchase of a property they could have not be more helpful from day one every question I asked they give me answer they were a pleasure to work with as I’m in buying properties I’m say they r my favourite estate agency form-the viewing the property to the purchase it has been a fantastic experience well done keep up-the good work especially Moya and her team can’t wait to doing business with u guys thanks for the wonderful experience Aldo and Fiorinda Pia
Buyer
1st Feb 2018 (7 years ago)
E Hutchinson
If I could give negative stars, I would. Viewed a property to purchase twice and neither of the selling agents who showed us around could answer any of the questions we asked. They also booked us in with another couple at the same time so we had no privacy and did not had the agent to ourselves to ask questions. I was certainly not comfortable wanting to discuss my situation when there was another potential buyer in the building. I emailed the office with a list of questions and had to call in to chase up answers, even after I had stated in the email very clearly I was interested and wanted to move quickly. Whilst still awaiting answers to my questions, I was called to say an offer had been accepted on the property. Had I been informed there was already an offer in, I would have been able to put in an offer of my own. Poor communication skills and they do not appear to value potential buyers’ time nor offer them the respect to keep them informed of progress. At all points I felt I was a nuisance by asking questions about a property I was prepared to spend a lot of money on.
Buyer
30th Jan 2018 (7 years ago)
J Wiseman
My husband and I rented our first flat together using this letting agency, and we couldn’t be happier with the service. I’ve dealt with a few dodgy landlords and agencies in the past, so it was a welcome change to have such an organised, professional team on hand. Any issues we’ve had (hardly any, by the way) have been dealt with promptly and communication between us and the landlord has been made so easy thanks to Cairn. Everyone that we’ve dealt with have been so patient and friendly, and it’s honestly been a joy renting this property.
Tenant
16th Jan 2018 (7 years ago)
S Aksu
If I could give them negative stars I would. First of all they would arrange inspections and viewings (our flat was being sold) either without warning or with less than 24 hours notice.
They would also forget to inform us if these viewing or inspections had been cancelled so there was more than one occasion where I'd be waiting at home for hours only to finally phone up and find out nobody was coming. Our carpets were supposed to get replaced 2 years ago and it never happened. It took months for someone to fix our broken boiler.
We were also charged a £61 call out fee because we missed the engineer despite the fact that we made ourselves available during the times the engineer was supposed to come out and he was either extremely late or never showed on every single occassion. My husband and I both worked full time so as you can imagine it was difficult to wait home all day.
Several times we phoned to dispute the call out charge and after the fourth time we were told someone would phone us back someone finally did. Not that it mattered, apparently we are still liable for the incompetence of the engineer.
When we moved out they took the call out charge from our deposit and claimed we never brought it up before because there was no notes on the matter. They then told us that we should have put it into writing although we were always told on the phone that someone would call us back or deal with it.
There was also the incident (I was not present) where my husband went in to hand back the keys and not only was the receptionist extremely disrespectful, but she didn't inform anyone that the keys had been returned to of course we get a phone call asking when we plan on giving them back.
These people have no idea how to run a letting agency. The are extremely disorganised, they do not treat their tenants well at all and god forbid someone on their end messes up because guaranteed it will be you who pays for that mistake.
DO NOT USE THIS LETTING AGENCY!!!
Tenant
15th Nov 2017 (7 years ago)
Y Lin
They listed out a lot of things that we have to pay when we moved out. But after arguing with them, it happened to be their mistake. Be careful when you are dealing with them. They might add extra charge to you when you move out. Take pictures when you move out as proofs!
Tenant
15th Aug 2017 (7 years ago)
Beautyandthebudget
I used Cairn as a landlord and as a seller and recommended them to my friend as a landlord too. I couldnt be happier and couldnt recommend them enough. I have used several agents as a renter and landlord and they were all different variations of terrible. They went above and beyond at all times and if I need an agent in the future they will e my first port of call!
Seller
31st Aug 2016 (8 years ago)
C Tizzard
Avoid this company at all costs! They have left me without hot running water for two months over the course of my tenancy and refused to replace the faulty Boiler when it was condemned as dangerous for nearly 2 years! They currently have an Abatement notice, served to them by environmental health, due to water Ingress in the flat. This was reported over two months ago also! I Haven't had working electrics for over a month and that is only just getting seen to. The quality of the work is poor, cowboy at best and the "I don't know anything about it" attitude from the staff is just unacceptable. I am considered a vulnerable persons because of medical issues and Cairn do not seem to care about anything I ever approach them with. When I claimed I had a legal right under common law article 8 of the housing act 2001 to withhold rent until maintence was completed they claimed that was not the case. This company are just flat out money grabbers and liars and couldn't care less about their tenants, they just want to get there pay checks and come Friday they just wash their hands of everything until the Monday morning. They are not professional, courteous or efficient. My previous one star review was met with a phone call from Cairn essentially intimidating me to remove it. Well after this latest issue this review will be staying here and going on every other review site I can find. Cairn properties are an awful, horrid, stressful company to work with and they have been making my medical issues get worse over the last year. Just do not waste your time and go directly to a landlord. Not this excuse of a company. They should all be ashamed of themselves but clearly are not....I would give them minus 5 stars if I could. Avoid at all costs! Your health will benefit!
Tenant
24th Aug 2016 (8 years ago)
David
Came in without warning when they wanted, even took pictures of our rooms without our permission when several of us were away. Didn't deal with a broken window for two months in the winter.
Would certainly not recommend.
Tenant
15th Aug 2015 (9 years ago)
J Parish
This place couldn't run a bath, let alone an estate agent. As a student do not go near this place, if you anything remotely wrong they will unfairly punish you. We had a broken oven and washing machine for around a month before it was fixed/replaced. But when you have a party, or even just a bit of noise at night they were right on to you giving you ultimatums. Also the flat we had was a great size, in a great location but it couldn't be more basic. My room was basic with yellow (basically see-through) curtains and the bathroom walls were manky, which all they did was put a fresh coat of paint over instead of dealing with the problem. I couldn't recommend this place less. I will never go through an estate agent again; student or not.
Tenant
31st Aug 2014 (10 years ago)
C S
Excellent service offering by Cairn. I rent my property through them and have been guided every step of the way, from preparing to let, to various safety procedures and on the day my tenants moved in, I even received an email to confirm this and let me know they were happy.
My Property Manager is always on call/email and can answer any queries I have. I will continue to use Cairn and have recommended to a few friends who have signed up already.
I think the fees are really good for the amount of work they actually do - I simply don't have the time and feel that my property is in safe hands with people who really know what they are doing!
Landlord
13th Feb 2014 (11 years ago)
S Macleod
Hospitable, chatty and a pleasure to deal with, I first used this company whilst letting as a student nearby and I continue to use them years and several flats later. Any time you pop in your met with a wall of smiles with an air professionalism that is unrivalled in the area.
Landlord
26th Jul 2013 (11 years ago)
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