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  1. Home
  2. Chase Apartments
Chase Apartments Logo

Chase Apartments

13 Adelaide Road, NW3 3QE
Chase Apartments are an estate agent in Belsize Park. They mainly list properties in SW1, SW8 and SE1. Over the last 6 months, they've listed 20 properties, with 40 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 6:30pm
  • Tuesday 9:00am - 6:30pm
  • Wednesday 9:00am - 6:30pm
  • Thursday 9:00am - 6:30pm
  • Friday 9:00am - 6:30pm
  • Saturday 10:00am - 3:00pm
  • Sunday Closed
View all details

Chase Apartments Reviews (61)

Have you used this agent?
  1. 80% 5/5 Stars
    80%
  2. 5% 4/5 Stars
    5%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 15% 1/5 Stars
    15%
All (61)
Seller (6)
Buyer (1)
Landlord (3)
Tenant (31)
General (20)

Anonymous Homeseller

1/5 Stars
I found Chase apartment not honest in their dealings with the sellers... Read more
Seller
16th Jun 2024 (7 mo. ago)

M Davies

5/5 Stars
Really pleasant experience with the company across my tenancy, with all issues being handled swiftly!... Read more
Tenant
31st Aug 2023 (1 year ago)

J Ricegum)

5/5 Stars
I had a very smooth and nice experience with Marina at Chase Apartments. Great service.... Read more
7th Dec 2021 (3 years ago)

B Bunev

5/5 Stars
Chase have been extremely professional, snappy, always helpful and ethical. I recommend Chase Apartments and specifically their superstar Dina, who has been responsive, always very understanding and collaborative!... Read more
1st Dec 2021 (3 years ago)

A Boatman

5/5 Stars
I was a first time renter in London and my relocation contact led me to a property managed by Chase Apartments. I was very impressed with the service provided by Michael S. throughout the entire process. He was very responsive (and I had tons of questions!) and so patient to help me understand everything that was needed to complete the rental process. Everything went smoothly and he kept in touch and was very professional - he definitely took what could have been a challenging process and made it a breeze.... Read more
Tenant
15th Jun 2021 (3 years ago)

gyles

5/5 Stars
Exceptional service throughout, highly recommended. Guneet understood our needs and quickly found us the perfect property. Thank you Guneet!... Read more
24th May 2021 (3 years ago)

A G

5/5 Stars
We used Chase Apartments for the first time recently and we were so pleased with the service we received. Guneet was friendly from the outset and we didn’t feel pressured in any way. It very much felt like he genuinely wanted us to secure the right place for us. He was quick to respond to any queries we had and any issues that came up. We would definitely recommend Chase Apartments to others.... Read more
9th May 2021 (3 years ago)

A W

5/5 Stars
Good! Best rent agent! The flats that were shown to us are better than others. Very response and smooth communication. All issues are professionally dealt with.... Read more
21st Apr 2021 (3 years ago)

V Campbell

5/5 Stars
Michael was very helpful with getting a tricky sale to completion, always checking in and willing to help - Thank you!... Read more
Seller
1st Apr 2021 (3 years ago)

C Rider

5/5 Stars
Guneet was super helpful from the start and made the whole process run smoothly. Would definitely recommend Chase... Read more
11th Mar 2021 (3 years ago)

I K

1/5 Stars
Got my deposit back nearly 3 months after I moved out of the property. They only returned about £100 out of £3.4k and charged an extra fee for cleaning even though the flat had been cleaned and vacated exactly 1 day before the contract ended... Apart from being a complete rip off and finding any way to steal your deposit, some of their agents, like Nevila, are incredibly rude and condescending on the phone, and will basically tell you it's not their problem anymore once they manage to get as much money out of you as possible. I would give this place 0 stars if I could for their appalling customer service and treating their customers like cash cows, with no ethics or effort. They will also claim anything to make it seem like it is not their fault or problem when in reality they will just not bother to help you once they have your money. My advice is steer clear if you want to save yourself a lot of trouble and money and go to a different estate agent who actually values their customers. Very rude and unprofessional.... Read more
Tenant
25th Feb 2021 (3 years ago)

H Karim

5/5 Stars
Rented a flat for 2 years with chase apartments. Move in was efficient and easy, and Michael was very helpful. Kinga who helped me with my check-out was quick to answer any questions and facilitate the deposit return without hassle. Overall a pleasant and easy experience.... Read more
Tenant
9th Jan 2021 (4 years ago)

Z Tong

5/5 Stars
Michael helped me let out my apartment during this difficult period with relatively dull market. He was very responsive with any question I had and provided me with lots of feedback and advice. He also managed to find me a tenant quickly and helped me avoid a long vacancy period. Highly recommended.... Read more
Landlord
20th Nov 2020 (4 years ago)

M Fearns

5/5 Stars
I rented off Chase Apartments for over 2 years and never had a problem. they resolved any issues quickly and were extremely helpful throughout my tenancy. I would recommend them to anyone who is looking to rent.... Read more
Tenant
5th Oct 2020 (4 years ago)

L Yang

5/5 Stars
Was been told by the previous agent Marsh & Parsons that the flat I was going to move into in 7 days had an illegal occupier who refused to move out during lockdown, so I had to search for another flat ASAP and luckily I found an amazing flat from Chase Apartment. They are very quick responsive and easy to reach, within 2 days I received a video, did a viewing, made an offer and finalized all the paper works with the help from them. Have moved into my new apartment for nearly 1 month now, nothing to complain :-)... Read more
Tenant
1st Jul 2020 (4 years ago)

P Chapman

5/5 Stars
Amazing apartment in Birmingham. Top floor penthouse with views all around the city. Sam and Guneet have been great to work with... Read more
25th May 2020 (4 years ago)

C Williams

5/5 Stars
Michael and Ricky helped me purchase an apartment and guided me through the purchase and were always on hand with any questions I had. They also helped recommend a great solicitor to deal with the purchase and have now rented out my apartment.... Read more
Seller
23rd May 2020 (4 years ago)

D Trajkova

5/5 Stars
I have the pleasure of doing business with Chase apartments team and i must admit they have been nothing but , helpful , professional and supportive. Those qualities are very rare these days , so keep up the good work that you do. Upwards and onwards !!!... Read more
26th Mar 2020 (4 years ago)

N Attas

5/5 Stars
We have been renting our apartment from Chase for almost 2 years. Their management service has always been excellent and speedy in their response. All their staff are very kind and attentive. Highly recommend them!... Read more
Tenant
23rd Mar 2020 (4 years ago)

M II

5/5 Stars
The location is just nice ! Next to the famous Fish&Chips (The SeaShell of Lisson Grove) **must try the calamari! 5 mins walk to the Marylebone subway and train station (2 stops away to Bicester Outlet. The place is just nice !Clean and cozy for 7 of us and two bathroom is convenient. Tesco is just opposite and kitchen provide most of the stuff we need! Will definitely stay here again next time we going to London !!Thank you Sean!!... Read more
15th Mar 2020 (4 years ago)

Y Moore

5/5 Stars
I am renting with Chase. Really professional and friendly! Everything gets done fast and they are a great help whenever I need something. Ricky is the best, thank you for everything!... Read more
Tenant
5th Mar 2020 (4 years ago)

A Flor

1/5 Stars
I've been waiting almost 20 days to have my tenancy deposit back. According them, they are waiting for the landlady to check the inventory and see what she wants do to in the flat. However, the company is paid to do this service, inventory check in and check out. That's why I don't know what's going on. If they are too slow or amateurs.... Read more
Tenant
5th Mar 2020 (4 years ago)

R Mercier

5/5 Stars
Mario was my realtor in chase apartment, he did a very good job, I'm a foreigner and he was able to help me for all the papers work and details . I was looking for a flat urgently, I couldn't visit the apartment, it was perfect. Thank you very much, this agency is really great.... Read more
25th Feb 2020 (4 years ago)

N Khanh

5/5 Stars
I just finished my internship with Chase Apartments. At the beginning I was quiet nervous, because my english is pretty bad. I was afraid that I wouldn't understand the people. However, the whole team was very friendly and I was able to improve my english too. It seemed like the people spoke much slower that I could understand them. Although the time was pretty short, I recognized that the number one priority of the company is to satisfy the desire of their clients. To summarize, it was a really nice experience and I appreciate their kindness :)... Read more
21st Nov 2019 (5 years ago)

A Moser

5/5 Stars
We have rented an apartment in London with the support of Chase Apartments. The collaboration with the broker and with our lettings negotiator Mario Andrés has worked very well, both by phone and email as well as through the Chase Apartments website. I can recommend it.... Read more
Tenant
13th Nov 2019 (5 years ago)

K Abdelrazeq

5/5 Stars
As a previous tenant of chase, I’m more than happy to recommend them to anyone. These guys treat you like family, and any of your requests will become their main concern. I’d be going to them with my eyes folded anytime I need a flat.... Read more
Tenant
11th Oct 2019 (5 years ago)

W Reddic

5/5 Stars
This place was absolutely amazing! Very conveniently located. In addition, just right around the corner from restaurant, pubs, and night clubs. This is definitely a gem.... Read more
7th Oct 2019 (5 years ago)

G Cruz

5/5 Stars
I renting with chase for 3 years Michael very responsive at all time during tenancy. If I return for masters I calling him. The managing property lady Dafne very attentive solved all issues promptly :)... Read more
Tenant
27th Sep 2019 (5 years ago)

I Mori

5/5 Stars
very home welcoming atmosphere. best way to start your new life outside your country. Helpful, warm, getting close to your side is something you wish when coming from different culture.... Read more
23rd Sep 2019 (5 years ago)

L Sedgwick

1/5 Stars
We rented through Chase in 2017/18. Having been told the flat would be professionally cleaned before we agreed the lease, we turned up on the first day to find a thick layer of dust covering the whole flat, grease on all surfaces in the kitchen, dusty socks under the bed, etc. We contacted Chase about this, but they could not arrange for cleaners to visit the flat for several days - so we did the majority of the cleaning ourselves in the meantime in order to be able to unpack. A window and a door were broken and had to be fixed. No inventory was sent to us, despite requesting it several times during the first weeks of the lease. Throughout the lease the agency was slow to respond to messages and had to be nudged several times before things were fixed. At the end of the lease we did not do a thorough clean, as our contract stipulated that the property should be left in a condition as clean as it had been when we'd moved in. It was significantly cleaner than it had been at the beginning of the lease. Having vacated the property, we were sent the inventory for the first time - it was clearly inaccurate, and did not show the broken window and door. The agency told us they wanted to subtract £100 from the lease in the form of an inventory fee and £250 for professional cleaning. We disputed this because we had not been able to rely on the (inaccurate) inventory and because the property had been left cleaner than it was when we had received it. The agency then withheld our entire £3000+ deposit during the six weeks it took to resolve the dispute. We have since discovered that this is in breach of letting law. The individuals we dealt with at the agency were all very sweet, but overall the agency was not only incompetent, but also behaved unlawfully, pressuring us to accept unfair deductions from our deposit by failing to return the undisputed amount. Choose another agency.... Read more
Tenant
13th Jul 2019 (5 years ago)

B Ayata

5/5 Stars
Micheal was so helpful and kind. He take care of from the first day and helped me to find the perfect apartment.... Read more
Buyer
29th Jun 2019 (5 years ago)

T Luke

5/5 Stars
Great places and wonderful service from staff. Always helpful and efficient.... Read more
9th May 2019 (5 years ago)

M ash

5/5 Stars
Easy and reliable to deal with . Ricky was great with clear communication right from the start. The service was prompt and efficient . I would recommend them .... Read more
3rd May 2019 (5 years ago)

F Hansen

5/5 Stars
Rented an apartment through Chase Apartments for 6 months. Michael was very helpful in finding the apartment for me and was also very helpful when I moved out. I can highly recommend.... Read more
Tenant
13th Feb 2019 (5 years ago)

D Lim

4/5 Stars
Recently, during our holiday to London, we organised to stay in an apartment on Gloucester Street through Chase Apartments. They were very responsive in meeting our needs and professional in providing all the required information prior to our arrival. As described in the Airbnb listing, once we climbed up to the top floor apartment, we were impressed to find a modern, clean and comfortable place to call home, during our stay. The location was amazing, right around the corner from Marylebone Station, it was so convenient to complete day-trips to Stratford-Upon-Avon and Oxford from here. Its central location made it ideal for tourist attractions like Baker Street, Madame Tusauds and the British Museum. I'd recommend these apartments to other London holiday-makers and return there myself one day. Thanks Chase Apartments!... Read more
28th Jan 2019 (6 years ago)

B Ali

1/5 Stars
If I could give this place a zero star, I would do that without even thinking for a second. This place is so unprofessional and I wouldn’t even call it a ‘real estate’ because it doesnt even know the ethics of a real estate. Michael, a Senior Negotiator was supposed to meet us on Friday September 21 to view a property. Me and my sister had to ditch our classes for the appointment in which he didn’t even show up. When we reached, we got a call from him saying there’s a problem and he doesn’t know where the keys are and told us to wait at the place. We sat for a long time in which we got no answer from him. When we later called him, he said its better if we postpone the viewing for tomorrow (22 September). The next day, we didn’t even get a message of him apolozing. When we sent him a message telling him to let us know because we have some other flat in mind too, he ignored us! How professional is that?... Read more
29th Nov 2018 (6 years ago)

T Ciavarella

5/5 Stars
Chase was recommended to us and Mario was great to work with; he helped us find a flat quickly in our desired location near the City.... Read more
Tenant
21st Nov 2018 (6 years ago)

N Khouzam

1/5 Stars
Chase Apartments seemed like a normal agency but has played of dishonesty along the whole process. We signed the contract and paid them the full requested money. They did not tell us they were in a dispute with the landlord and we never received the keys to move in. The lease started 12 days ago and we are still struggling to get our money back. I would not recommend taking the risk to deal with them... Read more
Tenant
3rd Oct 2018 (6 years ago)

J Swan

5/5 Stars
Initially I chose to go with Chase Apartments because of Mario's calm and assured demeanor coupled with the brilliant service I received from him. I was not disappointed. He rented the property in very quick time. The good service continued into the management of the property by the consistent consultation and feedback I received from Deena I would not hesitate to recommend the services of Chase Apartments.... Read more
Landlord
2nd Oct 2018 (6 years ago)

K Saleem

5/5 Stars
I was really happy with the service. The apartment was arranged really fast and Mario was very responsive to any questions.... Read more
27th Feb 2018 (6 years ago)

J Clark

5/5 Stars
Very helpful, friendly and understanding. Seamless interactions both before and after signing lease. Highly recommended.... Read more
Tenant
3rd Aug 2017 (7 years ago)

J Kitty

5/5 Stars
Its been an absolute delight working with Chase Apts. Guneet consistently goes out of his way to ensure that all tenant needs are addressed, something i have found pertinently rare. He takes great care of his properties and is remarkably responsive to any emergency requirements or repairs. Very easy to communicate with and generally considerate. Look forward to continued patronship with Chase.... Read more
Tenant
1st Jun 2017 (7 years ago)

A Mehta

4/5 Stars
We had rented a studio apartment in Westminster through Chase Apartments. We found them to be reasonable and communicative across the duration of our association. We were also fortunate to have a wonderful landlord who instantly resolved a few urgent repairs with some of the furniture when we moved in. Our stay over 1.5 years was comfortable and moving out checks were conducted by the landlord herself. We had to follow up a couple of times for the refund, but Chase remained communicative and refunded the full deposit amount. Would be a pleasure to deal with them again in future when we move home next.... Read more
Tenant
17th Mar 2017 (7 years ago)

R Kumar

5/5 Stars
My move that Chase Apartments assisted in has completely changed my life. They were completely professional, efficient and personable throughout the entire process. Guneet helped to negotiate an excellent selling price that exceeded my expectation through his talent and diligence. Mike went above and beyond calling out of hours in his own time to keep me posted. These two gentleman helped me get an offer in the space of 3 weeks. I cannot thank you enough... Read more
Seller
14th Oct 2016 (8 years ago)

S Chugh

5/5 Stars
We recently sold a flat in Grosvenor Waterside through Chase Apartments. The deal was quite difficult from the beginning due to different external factors (including Brexit in the middle) Mike managed the situation in a very professional manner keeping us and the buyers always on the loop with things and acting as a really good goal keeper. The outcome was very successful and both us and the buyers came out with a very good deal.... Read more
Seller
13th Oct 2016 (8 years ago)

M Sharma

5/5 Stars
We had an excellent experience with Guneet and his colleagues at Chase Apartments over 50 viewings, carefully scheduled and carried out with charm and efficiency. We had very good advice on the asking price, lovely photos in the brochure and always felt they were on our side. An offer very close to the asking price was the result and a successful sale in Neo Bankside. We would strongly recommend this estate agent.... Read more
Seller
13th Oct 2016 (8 years ago)

V saini

5/5 Stars
One of the best estate agents my family has ever used. Really reliable- straight back to you with lots of local knowledge and information. Fantastic backup during the buying/selling process. We are delighted to recommend Guneet... Read more
12th Oct 2016 (8 years ago)

S Verma

5/5 Stars
Seeing how well understood the value of Customer Service is at Chase, is exactly why i wish to provide my feedback. From the point of understanding my needs to getting me an apartment and from having easy international communication to receiving my deposit back, Chase has always succeeded in making me a happy client. I have been banking my trust with them to assist me for the past three years and they have always impressed me with their service. Thanks Guneet for all the assistance.... Read more
Tenant
2nd Sep 2016 (8 years ago)

J Althani

5/5 Stars
I would like to thank Michael, Dafne & Guneet & Jelena They helped me during my tenancy and I would be happy to recommend their services to any prospective landlord & tenants. 1st class service better than any other agency... Read more
Tenant
24th Aug 2016 (8 years ago)

M C

1/5 Stars
Amused to read all fake glowing reviews here (apart from 2 genuine 1 star ones), as this agency is a real greedy unprofessional scam. Living in London for about 15 years and having an experience of moving few times and dealt with few agencies, never imagined something like this. They do lie; they are very rude and disrespectful; they all the time think how to cheat you on your money. Forget about your deposit - it took us few weeks and we got a tiny bit of it back. The charges they put are insane and totally unjustified. It would take you weeks or months to get anything back! And you feel helpless, as there just is not much to do about it. Their communication is terrible too (good luck trying to get anything fixed or in efficiency). After endless e-mails, calls to them etc. They also hope that you do not pay attention and (few times!) try to put the same charges on you twice. - Like they would put some administration fee on check out twice (as when you sign the contract, as when you move out). Then they called and tried to get money for extra month (though it was prepaid at check in). After dealing with them for quite a while and trying to charge you twice for the same thing, you already do not think it was "by accident". Do read and check all their charges very carefully. A whole thing is a total stress. Michael and Ricky are all nice and smiling in the start, just before they grab your deposit. - After that, they just do not care about their reputation and a whole ongoing disaster starts. If you want respectful friendly PROFESSIONAL calm experience, go with Chestertons or Hamptons International (they are excellent, efficient, HONEST and care about their reputation). There are so many apartments (and agencies) in London to choose from. Rent from professionals, but not from Chase Apartments. And you would get your deposit back ;). I hope there will be more people coming out and talking honestly about what is actually going on (all my neighbors had the same appalling experience). But I would not be amused to see few more "5 star" reviews popping up immediately - just read between the lines and get the actual info.... Read more
Tenant
4th Aug 2016 (8 years ago)

S madou

5/5 Stars
Excellent service and professionalism by Gunet .Gunet was sincere and helpful from the beginning to end. just the type of person you need when you looking your first place .He was flexible with timings and availability when i request to visit the properly for the premier league players Serge Ngabry (Arsenal ) and Aly Cissokho ( Aston - Villa) at the week end . He gives us the best flat in heart of birmingham city centre with an excellent view and good facilities . would definitely recommend .... Read more
2nd Aug 2016 (8 years ago)

A Arif

5/5 Stars
I have been renting an apartment through Chase for 2 years. Very professional, well managed and organised team. The overall experience has been to the highest standard and the responses have been quick and helpful. Would recommend to anyone from students to those working in London who is in search for a place to live!... Read more
Tenant
29th Jul 2016 (8 years ago)

G Cohen

5/5 Stars
Michael and Ricky at Chase found me a lovely flat and negotiated the price with the landlord. They were also able to accommodate evening viewings at short notice. Thank you for finding me a great place.... Read more
Tenant
28th Jul 2016 (8 years ago)

N A

4/5 Stars
Just the loveliest flat! Ricky and the team helped us with our flat in Central North London. The location was perfect, the price was right and the place was lovely. And they still painted and decorated it for us! Easygoing agents with a personal touch.... Read more
Tenant
22nd Jul 2016 (8 years ago)

N Mawditt

5/5 Stars
Have dealt with Chase over a number of years as a tenant and they are pleasant, attentive and always on hand to help. It's good to have someone on hand to closely manage the property when the need arises.... Read more
Tenant
3rd May 2016 (8 years ago)

S m

5/5 Stars
We have been renting a great studio flat in central London through Chase apartments for last four years. Interaction with Chase was easy, straightforward - professional, which is great as renting in London can sometimes get quite stressful... Never had any problem. ... Read more
Tenant
9th Oct 2015 (9 years ago)

B Nick

5/5 Stars
Having dealt with several letting agencies in London, I can say that Chase are easily the best. They are pleasant to deal with, never tried to rush us into anything or charge us any hidden fees, and provided a reliable and personable link between us and our landlady when we needed to deal with contract negotiations. Their communication can be a bit slow at times, but usually that's due to them sorting out the issue at their end before replying. If I ever move back to London, I would use Chase again without hesitation. ... Read more
Landlord
30th Sep 2015 (9 years ago)

M AO

1/5 Stars
The flat was excellent and exactly as it was advertised but I had a terrible experience with them. the way things were handled within the agency was very poor. For example, we were led to believe one move in date and we couldn't move in to the apartment until 10 days after. Promises of extra furniture agreed on were never fulfilled. We had to handle all but a few minor issues ourselves with little or no help from the agency. At the end of the tenancy they decided to request from us things that weren't in the original contract. Their inventory report was inaccurate and even our pictures taken proved that their claims were completely unfounded but after an arduous back and forth nothing came of it. It was a stressful experience and I would never wish it on anyone. ... Read more
Tenant
28th Sep 2015 (9 years ago)

C Lam

1/5 Stars
I rented a flat from Chase Apartments for 2 years, the flat is very centrally located and very nice but their services is terrible and they take a very long time resolving issues with the flat. When I first moved in, there was a silver fish infestation and furniture and work they promised to complete before the move in were not completed. It took 3 months+ into the contract for us to get everything sorted. During the stay, problems with the flat take forever to be handled despite persistent effort trying to contact them. E.g. when the entire building had a keypad access change, we were only given 3 fobs instead of 4 and it took over 2 months before we got the 4th. After the move out, the deposit hasn't been returned (no news even) for a month (and counting, as it is still not returned).... Read more
Tenant
11th Sep 2015 (9 years ago)

G Guo

5/5 Stars
It is a really great agency. We have rented a flat near the Euston station for one year. The flat has a good location near UCL and is clean. The people in the company are really helpful and trustful, especially Ricky and Michael, they are both nice guys. We enjoyed the time living there and thanks for the help from chase apartments.... Read more
Tenant
18th Jun 2015 (9 years ago)

S Gajjar

5/5 Stars
I can highly recommend Chase for rentals, in particular Mario Andres. I needed to find somewhere to move into very quickly and it was quite a stressful time for me. Mario was on hand to answer all my questions and respond almost straight away every time when I was chasing constantly for everything to go through. He is very proactive and genuine, which you don't find often with lettings negotiators. Thanks for everything Mario! :)... Read more
Tenant
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