We were very impressed with Rebecca Zacharia. She was very professional and respectful of our time. She replied to all of our inquiries promptly and worked hard to accommodate our schedules when arranging viewings. It was clear from the beginning that she was highly competent and well organized. We really appreciated her friendliness too.
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
I work within the Relocation/Home Finding sector and have used Marc Lewis at Winkworth in NW8 on numerous occasions to source properties for my clients. He always finds exactly what I am searching for and quite often these are off market properties. Additionally Marc is always helpful with submision of offers and assists my clients through the tenant referencing process, many of whom are new to the UK and a little unnerved by the UK requirements. I honestly cannot recommend Marc highly enough. His honesty, professionalism and commitment to delivering a high end service is quite exceptional. It is always a pleasure to work with him!
We had an excellent experience during our initial rental with the estate agent from Winkworth, however the check-out process from the flat was abysmal. The manager of the property, Agnieszka Kostanowicz, was an extremely poor liaison between us (the renters) and the landlord. Despite being called good tenants and leaving the apartment in excellent condition, as told to us by our estate agent from Winkworth, Aggie (as she is known) tried to justify taking two-thirds of our security deposit to pay for fees and "damages" done to the property that were obviously conflated to get more money for the landlord. Be careful negotiating your security deposit with her.
We were very happy with the efficient, considerate and professional service from Mina at Oliver Town. We felt that she fully considered our requests prior to showing us property. She was very pleasant to deal with and did not pressure us in to decision making. Ultimately we are delighted with the property that she helped us find. I have no problems recommending Oliver wood following our experience.
The agency is terrible, some idiot agent had a problem with sending the address of the property and had a problem with that we wanted to view only one property. Also, a really rude attitude, and the agency I can recommend is Foxtons, they treat everyone really polite and help that much as they can.
Olivers Residential has nice properties but not even worth a call to those agents.
Vanessa & Bozena M.
Great service, the rental of our property could have not happened any quicker. And hassle free! We felt looked after by people who listened to us, which is not that usual in this market. Highly recommended.
A very well organised agency. Quick to find tenants, highly professional throughout.
Chanel Rodriguez in particular has been excellent and a pleasure to work with.
I can most definitely recommend.
Ellie from Foxtons has been incredibly supportive and diligent in helping us with a complex move (we have a dog and therefore had limited options for rent). Ellie worked hard to understand and needs, and was able to help us manage all the paperwork around our busy professional lives. Ellie remained upbeat and friendly throughout, even when I am sure we were incredibly frustrating clients to manage! Thank you.
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.