I had a great experience working with Sarah to find a new flat! She was really helpful in showing me options and keeping me informed when things came on the market that fit what I was looking for. The process was really smooth and she was very communicative and responsive -- helping everything move quickly! I would definitely work with Sarah again and recommend her to others.
Absolute rubbish! Very poor execution. They did not secure the place I wanted and tried to switch me into something that was more than £1thsd pm outside my budget. I did find a place with someone else in the end: bigger, cheaper, better location.
Great service from these guys. They went above and beyond the call of duty to help me get my sale done. I’d especially recommend Adam for his perseverance. I know that they get paid based on the sale, but they really do put in the hard graft.
I rented my flat via KFH and it’s currently managed by KFH as well. Therefore, I believe I have a lot of data to share about them.
Before signing a contract, everything is great. They are on time, reply to emails and are genuinely nice. After signing the contract, they don’t have time for you any more. They don’t reply to emails or reply in two weeks claiming that they are very busy. I am not able to get a reply to my questions from the property manager and it has been more than 3 weeks now.
Highly recommend! Kelly has been completely hands-on throughout the entire process of finding a flat since the moment we reached out about one we had seen online and has seen us all the way through to the end. There are, unfortunately, so many agencies out there who don't see you as human but only as another thing that stands in between them and their commission, but I never once got that feeling with Kelly, which I'm very thankful for!
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
We would like to praise Isabella from the West Hampstead branch for her outstanding customer service. Isabella is not a time waster, she was spot on our needs and standards. We enjoyed the journey even if usually the quest of house search is not pleasant.
We feel we got the right deal thanks to Isabella.
Foxtons have no consideration for tenants whatsoever, and charged us outrageous fees for doing next to nothing. The moment we had signed our contract, they stopped answering our questions, and when our landlord repeatedly breached our contract, they sided with him again and again because he was the one paying them a monthly fee. When we finally managed to get out and they were required to show people around the flat, a member of staff stole a set of keys from the dining room table that they had no rights to, leading to a panic because we believed they had been lost.
This branch are only interested in whoever can bring in the money - and unfortunately, that is the landlord and not the tenant. The staff are generally brash, pushy and remind me a great deal of used car salesmen. I wouldn't sign with them again for any property, and am thrilled to be away from such a rude and unhelpful company.