KFH did a phenomenal job in assisting to locate an ideal property for our family in the Belsize park area. We worked with Josh Wilson who was responsive, perceptive to our needs/interests and an overall pleasure to work with. The staff in the office including Charmaine Richards were all very strong with a keen attention to detail. Highly recommend this group to anyone in need of property assistance in Northwest London. They strike that rare balance of accommodating both the property owner and prospective tenant very well.
I have worked with a number of agencies in the last 15 years, and KFH are by far the best. They are reliable, honest and have a great personal service. I live overseas and depend on them a great deal. Colin Gillibrand, in Lettings at the Belsize Park office, is fantastic. I would highly recommend him!
After a long day of property viewings Paul's professionalism and helpfulness stood out and made finding our new London home so easy and enjoyable. Would definitely recommend working with him and the KFH team!
We were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
We had the most pleasant agent experience with Daniel Avci from Winkworth (the St John's Wood branch). Daniel was sharp, professional, to the point and extremely clear and responsive. Everything (from the first viewing to completing the documentation and checking in the property, was dealt with in a very pleasant and professional way. Having rented in London for 7 years now, this was the first time that we didn't have any mistreatment / hidden fees or other last minute unpleasant surprises - so we do consider ourselves lucky. Thank you Daniel.
We had an excellent experience during our initial rental with the estate agent from Winkworth, however the check-out process from the flat was abysmal. The manager of the property, Agnieszka Kostanowicz, was an extremely poor liaison between us (the renters) and the landlord. Despite being called good tenants and leaving the apartment in excellent condition, as told to us by our estate agent from Winkworth, Aggie (as she is known) tried to justify taking two-thirds of our security deposit to pay for fees and "damages" done to the property that were obviously conflated to get more money for the landlord. Be careful negotiating your security deposit with her.
Worst Letting Agent Ever. We moved in to a new flat with the following problems:
1. Rusty dishwasher and washing machine
2. Cracked window (it wasn't cracked during viewing)
3. Bedroom was full of ladybirds
4. Part of the agreement was to remove the bed but it was still there when we moved in.
After 5 days, they have done nothing. They don't respect our money as they said "The crack on the window is minimal".
In addition, there wasn't a single point of contact for these problems.
Absolutely fantastic estate agent. After months of looking, we finally found our dream flat through Paramount. Our contact, Ollie, was especially brilliant. He made the process really smooth and easy and was incredibly responsive. Highly recommended. 5 stars!
I was very pleased with the excellent service provided by Paramount. Adam and Katie were especially helpful and there was good communication throughout, which made the whole process less stressful. It's always nice going in to the Paramount offices as everyone is always so welcoming and friendly.