Francesca
Amazing service from Josephine & Frank at Naylius over several years. Frank was brilliant in finding and helping us secure rental properties (far exceeding the spec given!) and fantastic with negotiations. Jo was absolutely lovely and wonderfully supportive throughout the whole buying process - extremely attentive, professional and efficient in fixing any queries and issues that arose. Great people and very much appreciated friendly faces during the stress of moving!... Read more
7th Oct 2024 (14 weeks ago)
V Cudic
We've recently bought a flat in the Etons from Naylius Mckenzie. Both Frank and Josephine were brilliant. Very kind, friendly and quick to respond to our many queries. They made the process quick and smooth. I wholeheartedly recommend them.... Read more
Buyer
29th Sep 2024 (15 weeks ago)
T Clarke
Not an easy sale but Josephine helped enormously in moving things along. Professional service and a sense of humour when I needed it! Would certainly recommend to friends and family.... Read more
Seller
29th Jul 2024 (24 weeks ago)
J Gao
The people here are very friendly and helpful. I purchased a property through them and the whole process from viewing to completion went very smooth. They respond very quickly and would provide support even for things that were not their responsibility. And also helped contacting the vendors very well. Would definitely recommend the service.... Read more
Buyer
24th Jul 2024 (25 weeks ago)
N Leah
An extremely personable agency. My partner and I are grateful for the assistance we were given by Frank and Josephine during our tenancy at a flat in the Belsize Park area. Frank helped us put our best foot forward in securing the flat, and they were both always on hand to answer any questions or help where they could. I highly recommend using Naylius McKenzie to anyone renting or buying. You will receive an efficient, friendly and professional service.... Read more
Tenant
14th Aug 2023 (1 year ago)
N Shah
I engaged with Frank who works at Naylius MCKenzie when I was looking to rent an apartment in London. While I reached out to him for one apartment I found online, he made sure to understand my personal requirements and patiently showed me more suitable apartments. He was prompt in responding to all my queries and worked with the landlord quickly to close the deal. He also took care of all additional requirements I had. The process was extremely smooth, easy and transparent. Frank helps me with any questions I have even after moving in! Very professional yet friendly and pleasant experience working with these guys!... Read more
Tenant
19th May 2021 (3 years ago)
Oliver
The best agent in London. My partner and I have moved around frequently and Josephine stands out among all previous agents we’d worked with. She has handled all matters at a lighting speed with utmost professionalism. She has been extremely accommodating with all of our requests. 3 years later with Josephine, we never want to move out because of her exceptional service!... Read more
Tenant
28th Sep 2020 (4 years ago)
A McQuillan
Brilliant estate agents! Frank and Josephine have been wonderful over the past 2yrs we've rented through Naylius McKenzie, and we'd definitely stay with them if we weren't leaving the area. At all times they've made the process easy and very reasonably priced - no fuss or silly fees, and they've always been on hand when we've needed to get in touch. Wish there were more estate agents like these guys!... Read more
Tenant
19th Aug 2019 (5 years ago)
M Rushton
I bought my current flat through Naylius McKenzie and Josephine was brilliant - always on the case, warm, friendly and one had a feeling that it really mattered to her. She helped me through all the twists and turns and have been so happy with my purchase. She also managed my sale really effectively. Thank you Josephine... Read more
Seller
9th Jul 2019 (5 years ago)
B Steil
Have let out my flat through them for 20 years. The director, Josephine Craven, is an absolutely wonderful woman, whom I trust completely. I first met her when I bought my flat through her back in 1997. Compared notes with the seller afterwards, and we both thought she had done a superb job - which is probably unheard of. Have worked with her ever since, and am very satisfied.... Read more
Landlord
5th Jul 2019 (5 years ago)
A Musgrave
I thought Josephine was great. Have been dealing with a lot of estate agents recently, she did stand out. I felt she knew her stuff, is sensible and was very well organised. My solicitor was also impressed with her actually. Also, just a nice and very helpful person.... Read more
29th Jun 2019 (5 years ago)
A jagannathan
Great team - unlike all other pushy estate agents in this market and area. Honest and professional. I wouldn't hesitate to recommend them or use them again.... Read more
21st Jun 2019 (5 years ago)
Joe
Naylius Mckenzie and Josephine have got to be one of London's best estate agents. Professional, transparent and honest- a refreshing way of doing business in the real estate market. We have been with them for two years now and have faced no issues as a gay couple. I would definitely recommend them.... Read more
Tenant
20th Jun 2019 (5 years ago)
I Cann
Josephine was extremely helpful in our apartment search. She was very friendly towards us and friends of ours who were also moving and we hope to work with her in the future.... Read more
13th Jun 2019 (5 years ago)
M Thinking
Five star service. Naylius Mackenzie is the only estate agent I have ever worked with who are honest, efficient and trustworthy. they are highly professional. I bought a flat through them and also rented it out using their services. Highly recommended.... Read more
Seller
11th Jun 2019 (5 years ago)
L McGuinness
Josephine & Frank helped us with renting a property earlier this year, they were an absolute pleasure to work with and were quick, helpful and efficient. Would have no hesitation in recommending them as agents!... Read more
Tenant
9th Jun 2019 (5 years ago)
Only care about making themselves money. Terrible attitude towards tenants. If I were a landlord I would steer clear and find someone who would properly look after my interests and property.... Read more
Tenant
8th Mar 2019 (5 years ago)
N B
After a long time they did call me back just to say 'no couples' in a huge flat, I think they might have meant no Gay couples. Awful.... Read more
Tenant
25th Mar 2017 (7 years ago)