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- City Sales - Nottingham
City Sales - Nottingham
154 Derby Road,Nottingham, NG7 1LR
City Sales Nottingham are an estate agent in Nottingham. They mainly list properties in NG7, NG5 and NG8. Over the last 6 months, they've listed 14 properties, with 18 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove.
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- Monday Closed
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City Sales - Nottingham Reviews (200)
Have you used this agent?
75%
1%
0%
3%
21%
R El-Hames
Students AVOID this letting agency, I urge you to read this full review before using this company.
Choosing City Lettings is a decision you'll likely regret, for the following reasons:
- Terrible landlord behaviour
- Refusing to give back your deposit
- Ignored communications
- Unsafe living conditions
We faced numerous red flags even before moving in (August 2022):
- No valid EICR provided
- Illegible gas safety certificate, indicating a failed test
- Unsigned documents
- Poor communication from agency which constantly required us to push for answers
Then upon moving in, the house was in dismal condition:
- Previous tenants had access due to unreturned keys, posing a security risk, the letting agency DIDN'T bother to check if all keys had been returned
- Broken washing machine (pictures attached)
- Exposed wiring and displaced plug sockets
- Filthy premises; landlord promised but failed to deliver a professional deep clean
Our experience got EVEN WORSE over time:
Garage Rented Out: Without prior notice, our landlord rented out the garage. We were constantly disturbed by the garage tenant needing access to our basement.
Unexpected Renovation: Landlord decided to renovate the kitchen in the middle of our lease. Promised a "few days to a week" timeline; took 3 weeks.
Unannounced Entries: Landlord entered the property without prior notification multiple times.
As of now, our deposit has not been returned in full, despite leaving the property in a better state. Both the agency and landlord are ignoring our communications about it. Reasoning for the deposit not being returned in its full amount? The Washing Machine and Dryer supposedly being broken.
It was working completely fine before we left - the issue with the machine is supposedly a technical fault, which means the landlord doesn't have grounds to deduct from our deposit.
The extremely dodgy invoice used as supposed 'evidence' for the faults, conveniently is dated AFTER his initial claims about their being faults with these appliances.
TLDR: AVOID THIS AGENCY.
4th Apr 2024 (22 days ago)
Daren
This is my first time renting and I was apprehensive at the beginning but have found City Lettings and Matt incredibly helpful, friendly and professional throughout. From the initial viewing of the property through the application process and support once I’d received the keys Matt has been extremely helpful and highly recommended for anyone looking at going through City Lettings. Thanks all for making the move go through so smoothly.
4th Apr 2024 (22 days ago)
B Rayson
I've been a tenant with City Lettings for the last year. They've been very helpful with any issues and the maintenance team has been great and responded to any issues very quickly. Would highly recommend them.
3rd Apr 2024 (23 days ago)
N Fernando
We received excellent support from the allocated agent Mr. Matt . Thank you very much for the support and easy procedures.
21st Mar 2024 (5 weeks ago)
T WONG
When I first moved to Nottingham, I felt frustrated after searching for many apartments that failed me because I haven't got a job before, Matt from City Lettings helped me to overcome the credit check and rented a cozy apartment within a very short period. He always responds very promptly and provides professional service with his maintenance team during the tenancy period. I also thankful for an efficient property check carried by Alex after my tenancy. Everything goes smoothly with good communication. Highly recommend.
21st Mar 2024 (5 weeks ago)
Le
I was gonna put the year in this flat behind me but I didn't wanna leave this year without posting this review.
My flatmate and I moved into an unclean flat - spiders in cupboards, dust, cobwebs, mould, damp, when my mum mopped the floor, the water was black. They had the audacity to tell us the flat had been cleaned upon arrival when that was far from the truth. Imagine having to do a deep clean of a flat to be able to move in properly. We had an inefficient boiler for months which was 30+ years old and did not heat up the flat. The boiler only got changed after months of telling them and even then, we still had to suffer in a crazily cold flat during winter - we spent hours and hours, even unnecessary all-nighters at the library because it was warmer there than being at the flat. We could see our own breath in the property!!! We did not have a monoxide detector for months which we had to mention. And rising damp began to form which was beyond our control (which we also didn’t receive compensation for) and when I had told them about it, they didn’t even rectify the situation - I still came back to the same problem when I stayed at the flat again for my graduation. These aren’t even half of the problems we faced.
Overall, the communication wasn’t the best and they required constant calls and emails from us to rectify any issues. They seemed more bothered about hounding us down for rent payments than actually fixing the problems.
Upon moving out, we cleaned the flat from top to bottom on two different occasions as we moved out at separate times, only to be met with a cleaning charge? This was the final straw for us as they had some nerve to do that after everything they had put us through. We asked for a cleaning invoice as evidence and it just looked like something they whipped up themselves. Spelling errors, capital letters in the wrong places. The document did not even look legit. But regardless, the joy I felt moving out because it seriously impacted my mental health. I don’t even know how I got through my final year with how uncomfortable I felt living there.
I cannot tell you the year we endured because we would be here all day. And if anyone has moved into the flat we were in, good luck. I’m not sure if they’ve made any serious changes to the flat since we moved out but during our time, my flatmate and I had to fight so hard for many repairs and changes so if you have anyone to thank, it should be us. We deserved some kind of compensation because it puzzles me how they allowed us to pay full rent for that joke of a flat. Wasn’t worth our time or money.
29th Dec 2023 (17 weeks ago)
K Pearson
Would highly recommend City Lettings, as a long standing tenant I’ve never had any issues with them, and always felt really looked after. A few months ago I needed some bathroom repairs completing, they were quick, efficient and it felt a breeze. The team at City Lettings have been wonderful, no job too big or small, special shout out to Matt, who has given five star service in the last few times I’ve called!
17th Oct 2023 (6 mo. ago)
M Simpson
I’ve now been a tenant for 3 months. Matt and Lauren helped me with the easy process of applying for a property. Easy to work with. Repairs done on time when I reported things. Such a good estate agency to work with. Would highly recommend. Thanks for being great.
17th Oct 2023 (6 mo. ago)
A Style
PLEASE DO NOT USE THESE THEIVES YOU WILL NEVER GET YOUR DEPOSIT BACK. THEY WILL LIE AND CHEST AND DO EVERYTHING TO KEEP IT SO THEY CAN PROFIT.
16th Oct 2023 (6 mo. ago)
N Era
BEWARE: Very Dishonest Letting Agents avoid at all cost. Try to charge you extortionate fee at the end of your tenancy and try to withhold your deposit. Worst letting agents in Nottingham. Save yourself the trouble and go with someone else
16th Oct 2023 (6 mo. ago)
ckhgray
We were moved into a house that was not ready to be lived in, we had nearly a week without electricity or a working shower. Still now do not have hot water and a washing machine. Whilst the house is filthy with bugs all over the place and mould in one of the bed rooms. Now we are being ignored by both the landlord and City Lettings, DO NOT USE
UPDATE AFTER OUR TERM ENDED:
Our experience got EVEN WORSE over time:
Garage Rented Out: Without prior notice, our landlord rented out the garage. We were constantly disturbed by the garage tenant needing access to our basement.
Unexpected Renovation: Landlord decided to renovate the kitchen in the middle of our lease. Promised a "few days to a week" timeline; took 3 weeks.
Unannounced Entries: Landlord entered the property without prior notification multiple times.
As of now, our deposit has not been returned in full, despite leaving the property in a better state. Both the agency and landlord are ignoring our communications about it. Reasoning for the deposit not being returned in its full amount? The Washing Machine and Dryer supposedly being broken.
It was working completely fine before we left - the issue with the machine is supposedly a technical fault, which means the landlord doesn't have grounds to deduct from our deposit.
28th Sep 2023 (6 mo. ago)
F Dragt
Very easy to get in contact with them and everything gets sorted quickly. Great communication, and the flat we’re renting is amazing.
27th Sep 2023 (6 mo. ago)
G Nash
Greta letting agency. Everything was sorted with no stress and the maintenance telephone line is amazing. Very happy
18th Sep 2023 (7 mo. ago)
G Owen
I’m a tenant and had fabulous service from Matthew. Repairs were carried out quickly and professionally, fantastic work.
17th Sep 2023 (7 mo. ago)
K Warman
????
17th Sep 2023 (7 mo. ago)
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