Back
Close
- Compare agents
- Online valuation
- Explore my area
- Home toolkit
- News & guides
- Estate agents by area
- Sold house prices by area
- Estate Agent ValuationRequest an in-person valuation with an agent to discover your property's true market value.Book a Valuation
- Online Valuation ToolGet a free instant estimate of your home's value.How Much Is My Home Worth?
- EPC CheckerFind out if your home has a valid Energy Performance Certificate.Check My EPC
- Listing MonitorAlready on the market? See how your online property advert is performing.Track Performance
- Selling guides
- Estate agent guides
- Mortgage advice
- Conveyancing guides
- Property news See All News & Guides
Selling guides
- How to sell your house
- Cost of selling a house
- Moving house checklist
- Stamp Duty guide
- What is Capital Gains Tax?
- What happens on completion day?
- House viewings time frame
- Selling a leasehold property
- Selling a shared ownership property
- How to sell a house quickly
- How to avoid stamp duty
- What not to fix when selling a house
- Improvements that don't add value
Sign in
Agent shortlist
HouseWorth
© GetAgent Limited 2025
- Cope & Co
Cope & Co
Opens tomorrow at 9:00am
Canterbury House, Stephensons Way, Derby, , DE21 6LY
Joshua Wade, James Cope and Lucy Cope (yes - husban and wife!) are a drive and motivated team.
All three already have extensive experience in estate agency in Derbyshire and can’t wait to help local sellers and buyers take the next step on their own property ladder.
They will help you navigate through the property market to help you achieve your property goals.
A passionate team that is on a mission to change estate agency in our local areas.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:00am - 12:00pm
- Sunday Closed
View all details
Accreditations
Cope & Co Reviews (148)
Have you used this agent?
74%
5%
1%
1%
20%
All (148)
Seller (12)
Buyer (5)
Landlord (29)
Tenant (40)
General (62)
Anonymous Homeseller
The valuation visit was straightforward, no corporate style sales pitch, just honest succinct advice and information. Viewings were grouped together and were all conducted by Sean who had done valuation, so knew the house well. House sold in less than 2 weeks. I woukd highly recommend Cope & Co.
Seller
29th Nov 2024 (8 weeks ago)
J Attiwell
Great experience using Cope & Co. They made the experience really easy and everything was dealt with quickly.
28th Oct 2024 (12 weeks ago)
P Tivey
All good.
23rd Oct 2024 (13 weeks ago)
P Wheeler
I’ve honestly never had such an easy move. Every single person was professional but so friendly. I knew straight away that it was the property for me, and the letting agents made this ten times easier. Simon who showed me around, Kelsey who dealt with the paperwork, and apologies I can’t remember his name, the young gent who handed me my keys. The turnaround was rapid - 110% recommend. Thanks again! Poppy x
Tenant
27th Sep 2024 (17 weeks ago)
C Packer
We have had an extremely positive experience with Emma and her team. Having to move after 16years, they have made it a stress free experience.
9th Sep 2024 (19 weeks ago)
R EROL
Hello, I feel lucky to work with cope&co company. They helped me a lot for the house I rented. The friends were very caring and sincere. I thank them all.
Tenant
6th Sep 2024 (20 weeks ago)
P Horridge
Simon Joyce continues to be the upmost property professional (!) with up to date advice, coupled with his years of expertise. He is our go to guy when it comes to property rental valuation in Derby.
Such a lovely, easy to get on with guy too!
Landlord
6th Sep 2024 (20 weeks ago)
A Mupenda
Helpful and smooth process, kind people ????
4th Sep 2024 (20 weeks ago)
R Clarke
Cope & Co were excellent, communicated well and turned things around quickly. If we called for an update, every person in the team that I spoke to was efficient and had an answer for us. We even got a little welcome gift when we got the keys to our new house!
Buyer
3rd Sep 2024 (20 weeks ago)
J Entwistle
Cope & Co found us excellent new tenants remarkably quickly. An impressive, friendly service.
Landlord
2nd Sep 2024 (20 weeks ago)
T Mewantha
I recently rented with Cope & Co., and I couldn’t be happier with the service I received. Nina was absolutely fantastic—she went above and beyond to ensure everything was handled smoothly and efficiently. Her attention to detail and dedication made the entire process stress-free. It’s clear that she works incredibly hard to provide excellent customer service. I highly recommend Cope & Co. and will definitely be using their services again in the future. Thank you, Nina, for all your hard work!
Tenant
30th Aug 2024 (21 weeks ago)
M Nichols
Cope & Co have managed all of my rental properties in Derby for almost ten years. They've been consistently professional, trustworthy and reliable partners throughout. No hesitation in recommending them to any landlord in Derby looking for a good agent to manage their lettings portfolio.
Landlord
23rd Aug 2024 (22 weeks ago)
E Heap
We had a problem with our immersion heater not producing any hot water. Cope & Co sent a contractor out to our property promptly and were efficient at getting us sorted! Very pleased with the service.
Tenant
7th Aug 2024 (24 weeks ago)
R Murfin
Excellent service throughout, one of few agencies who called back promptly and arranged viewings in a short time scale. Telephone queries were dealt with promptly and the process was very smooth.
6th Aug 2024 (24 weeks ago)
Nita
Dreadful. Broken oven for over a year. Gaslighting me over a leaking chimney. Claimed it had been fixed. I proved it hadn’t on several occasions. Still didn’t get it fixed.
Water coming down the chimney into the bedroom.
Lead flashing dislodged from the roof. Did nothing about it.
Gutting full of debris. Nothing done about it. New agent has had the oven looked at within 2 weeks. Work on the chimney under way.
Would not ever rent a property through these again.
Reply to comment below.
I reported the oven months ago. At the same time as the chimney for the 4th time. The oven was not fixed as it still did not work. I reported it again. It has been condemned and replaced within a month of new agents taking over. Why has a new agent taken over I wonder?
The man who came to look at the chimney claimed it was blocked hence the dampness. Nothing more was done so I called to find out what was going on. I was told the cap had been fixed. Yet I videoed the open chimney and sent it to the office showing there was no cap on the chimney. Work was not checked or followed up. Zero communication.
At the end of the day, nothing was fixed under your instruction yet things have with a new agent.
Tenant
30th Jul 2024 (25 weeks ago)
S Speedie
Have had dealings with Cope&co recently. And although we weren’t successful in getting the property. The staff especially Nina and Emma were absolutely brilliant answering any questions we put to them. And communication was first class. Would recommend these to everyone.
29th Jul 2024 (25 weeks ago)
P Ortega
Needed my fridge replaced recently and the team at Cope & Co were amazing. Special thanks to Scott for his prompt reply and communication throughout the process.
Landlord
24th Jul 2024 (5 mo. ago)
A Khan
Cope & co is the one of best agency and the staff is very cooperative. They are professionals. The way they process the case that was very swift . Highly Recommended.
22nd Jul 2024 (6 mo. ago)
D Starmer
Laura was incredibly friendly when collecting the keys and if ever my property becomes available again , I’ll be happy to do business, because of her !
Landlord
21st Jul 2024 (6 mo. ago)
R Lear
As a tenant they were a bit slow to return my deposit but there were no major issues with them.
Tenant
5th Jul 2024 (6 mo. ago)
S Watson
Brilliant company. Friendly staff who are extremely helpful across all departments. We have built a strong working relationship & I have recommended to many friends . Can not fault the advice & care we have received.
13th Jun 2024 (7 mo. ago)
R Wild
Jane dealt with my financial quirey within a few hours with a VERY satisfactory outcome.
She has dealt with another issue previously which again was dealt with efficiently and quickly.
Jane is easy to talk to and comes across as knowledgeable, efficient and in control of her subject.
Many thanks.
11th Jun 2024 (7 mo. ago)
M Woolley
I sort advice from cope and co about some charges another agent were making that seemed excessive. They looked into my case professionally and quickly and advised me in a much better manner.
Annie and her team are so personal. It felt so different from the other agent. As a landlord it’s so important to have trust in your agent to do a great job. I highly recommend for a fair and professional service.
Landlord
4th Jun 2024 (7 mo. ago)
J Milligan
I have dealt with Cope &Co in managing my properties for many years now. I have always found them to be professional and quick to solve any problems and relet the property.
Just recently, the tenants have left the property needing some work. I would like to say a big Thankyou to Josh, Scott and Nina in helping to sort the issues quickly and to relet the property quickly. They have taken all of the pressure and worry off me and have kept me up to date with all the developments.
I also want to add that Scott helped about 12 months ago when there was a massive problem with an issue caused by a water leak. He dealt with it quickly, professionally, keeping me up to date with what was happening and took all of the worry out of my hands as it had caused me undue stress.
I would not deal with another letting agents.
Landlord
23rd May 2024 (7 mo. ago)
A Kitchen
They made moving home so seamless and very professional, all repairs were done in a timely manner. We will be looking to buy our first home through them as they are good at what they do ???? will definitely recommend them.
Tenant
23rd May 2024 (7 mo. ago)
S Jazz
Excellent letting agent. The team are always there to help and solve problems.
23rd May 2024 (7 mo. ago)
S Towlson
Simon was very responsive and helpful throughout the whole process of switching from Leaders to Cope & Co.
19th May 2024 (8 mo. ago)
S Hind
Very helpful service with great communication to help with my tenancy. I would definitely recommend to other landlords.
Landlord
12th May 2024 (8 mo. ago)
S yeomans
From Chris sorting the final after my tenant moved out. Emma, Kelsey, Annie and Harry advising and updating me every step of the way from re marketing the property, viewings and securing the new tenants Cope & Co have provided me a service that is second to none.
I have used them for years and they are always professional and helpful and I have recommended them several times.
A thank you to Cole and Josh in the PMD team for arranging quick access so I could sort the boiler too!
Landlord
8th May 2024 (8 mo. ago)
A johnson
Excellent service, and very helpful
7th May 2024 (8 mo. ago)
K woodhouse
I have used Cope and Co for at least 25 years, from when they were Professional Properties. I have dealt with Simon Joyce each time I have had a property to rent and in my opinion they, and he are without doubt the best letting agents. Simon has been so helpful and knowledgeable, also extremely professional. I have nothing but praise for Simon and the rest of the team. I highly recommend them.
Landlord
26th Apr 2024 (8 mo. ago)
A Phillips
Great company - on the ball and fast response to requests. Keep up the good work.
25th Apr 2024 (8 mo. ago)
M Benson
Really pleased with the approach, support and efficiency from the team. Their approach and delivery has been confidence building with Laura in particular doing a "stirling" job.
24th Apr 2024 (8 mo. ago)
S Wandless
I was seriously impressed by my rental consultation with Simon Joyce. Simon clearly knows the Derby rental market inside out, and offered so much advice and insights. The market appraisal he sent me was superb, and he was a pleasure to meet and deal with throughout. I’m still debating whether to self manage or use an agent, but if I do use an agent it will definitely be Cope & Co!
Landlord
23rd Apr 2024 (8 mo. ago)
M Wareing
A Great team at Cope & Co, good communication, kept me well informed on every step of the sale, Fantastic result with my house sale, approx three weeks. Would certainly recommend them to market your house.
Thankyou
Seller
22nd Apr 2024 (9 mo. ago)
B Everington
I’ve used Cope & Co for several years to let and manage multiple properties and am always delighted with their service. They’re responsive, professional and knowledgable with a good network of professional trades. I’d happily recommend them to anyone looking for property management.
Landlord
19th Apr 2024 (9 mo. ago)
J Foy
I have now used Cope & Co for another rental, we have 3 with them currently and would highly recommend them. From start to finish they are very helpful and meet all your needs.
Landlord
18th Apr 2024 (9 mo. ago)
J Thompstone
Always attentive. Manage tenants well.
Landlord
17th Apr 2024 (9 mo. ago)
J Marler
First class service, help & support.
.All the team have been excellent & the advice received from Simon through out spot on.
Many thanks to C& C
17th Apr 2024 (9 mo. ago)
R James
Excellent company always helpful and professional
Very impressed with the landlords insurance
Robert James
Landlord
17th Apr 2024 (9 mo. ago)
N Jiandani
Dealt with our water leak issue at lightning speed and were polite and explained everything so clearly. They literally eased my anxiety because the never took their eyes of the ball!
Big thanks to Scott and the team!!!
Tenant
4th Apr 2024 (9 mo. ago)
D Servante
Very friendly and professional. The agent that showed us round was friendly and knowledgeable and the agent that processed our offer was likewise and went out of his way, staying late (only a few minutes but it's the principle that counts) to tell us that our offer had been accepted.
Buyer
23rd Mar 2024 (9 mo. ago)
Anonymous Tenant
In good faith I contacted them requesting a viewing of a property they were marketing on Rightmove. No one spoke to me but they sent a fairly intrusive list of questions including financials. After doing so I was told I would have to take a credit check with a Company I have never heard of, I couldn’t verify this was genuine because on one answered the phone. I did this but was so concerned I emailed Cope & Co to see if they were scamming me. It was 24 hours before they came back to me. I no longer wish to view their property or ever to deal with them again. If I was a potential tenant or landlord I would steer well clear.
Tenant
22nd Mar 2024 (10 mo. ago)
B Clarence
I have just sold my property (STC) with this company and have dealt with Lucy, Sean and (I think) Josh, they have been brilliant from start to finish. Throughout the process they have been prompt and have advised me on every step. Communication has been top tier. The house sold in less than a week. The best company I have sold property with by far.
Seller
19th Feb 2024 (11 mo. ago)
Roger
I don't rent with this agent. But in the last 3 weeks I've put in dozens of applications online and multiple phone calls and seen no properties.
Total waste of my time.
18th Jan 2024 (1 year ago)
O Phillips
I hired Cope & Co to sell my house and they did a job that I would describe as beyond excellent. Lucy & James were both fantastic to deal with after my previously bad experience with another company. They were absolutely brilliant from start to finish including communication, pictures, listing advice and more I would thoroughly recommend anyone thinking of selling their house to get in touch with them.
Seller
12th Dec 2023 (1 year ago)
A Bologa
I had a great experience with them. Keep up the excellent work in assisting families in finding decent and affordable homes to stay in.
27th Oct 2023 (1 year ago)
Anonymous Homeseller
Appalling
Seller
27th Oct 2023 (1 year ago)
J Todhunter
Simon Joyce was an absolute gentleman.
He was very accommodating and made a lot of time for us investors. His wealth of local knowledge from 30+ years in the industry was invaluable.
19th Oct 2023 (1 year ago)
B Mawbey
Poor comms and slow in providing deposit feedback.
No issues with disputing deposit values just slow and painful process.
Tenant
22nd Aug 2023 (1 year ago)
K Ioannou
Great service and support throughout my tenancy.
Chris Allison has been brilliant and helped out repeatedly when needed.
One star minus, only because of the very strict check out inspection criteria which to my eyes were a bit excessive given the circumstances - after 22 years on rent never had to pay for any arrears on a property up to now - but it is what it is.
I would definitely recommend their services for all your future tenancy needs.
Tenant
18th Aug 2023 (1 year ago)
H Ahmed
I recently moved into a new property with PP and I have to say PP properties have been absolutely amazing from the start of the process until the very end.
I found PP to be very professional, responsive and the communication between all parties has been so positive.
PP have made my moving experience very positive and I would highly recommend them to those looking to rent or buy.
Thank-you PP.
16th Jun 2023 (1 year ago)
E Mac
I have rented a property through this company for 8 years.. the property has never been empty, the team have always found a tenant quickly and efficiently.. they have always been very professional and very happy to deal with any questions or queries I had.
Recently I have sold the property, Joshua supplied a excellent service finding me a buyer very quickly , my sale was passed onto Lucy to deal with , she was also excellent, great communication, support and help throughout the process.
All in all highly recommend this letting agent.
Seller
19th May 2023 (1 year ago)
C Ionela
Helpful and professional staff, a fast and flexible process in terms of documentation. They answered all our questions and gave us advice when needed. Thank you for everything.
11th May 2023 (1 year ago)
F Boks
Great, fast communication and service, I'm glad I chose Professional Properties.
18th Apr 2023 (1 year ago)
J spartan1
Homeowners: If you share a boundary or live next to a Tenanted property that this company represents, we feel for you. They do not care about legal responsibilities, and managed to ruin neighbourly relations within a couple of months of first dealing with them.
Even when owning your your property as we do you will get treated lower than the landloard and treated like a tenant with no rights in the matter, even though we have told them we are the owners they still don't give the respect or decency we deserve or that is to be expected towards another person especially when sharing a boundary.
We share a boundary with one of their managed properties, we organised works after one part fell down in bad weather, and put up a lovely, safer new fence, and agreed a low contribution from their landlord due to us wanting to upgrade it understandably.
It took them a week to inform us of any problem they had with the work, they claimed there was some tiles that were lifted up by the contractor. However, instead of asking for our contractors details to inquire about the alleged damage (which I gave them anyway) they outright refused to speak to them for no reason other that " I don't take orders from anyone other that the landlord".
Now they are with holding our £250 as the Landlord 'had to' pay for extra work that could have been done through the contractor - had they gone about things the right way, no-one would have been out of pocket. It has been terrible management from the beginning and don't even get us started on the dodgy quotes.
Now they are using distract tactics (sending us quotes we're not responsible for) which amounts to emotional blackmail. A) we told them to please stop. B) gave them all the contractors details. C) asked for proof that this 'damage' was in fact caused by our contractors and they subsequently showed no evidence to support any of this, with photos over 6 months old.
If you do end up dealing with this company for whatever reason do be careful and get everything in writing (although not even that will guarantee they will resolve your situation fairly, but will at least cover yourself). Do not agree any generous terms with them, they will take advantage of your good nature.
I would also recommend to avoid speaking with Chris Allison as all he has done is make things worse and now has started to ignore the issue and our emails entirely. He is supposed to be the Head of Property Management so I think that tells you all you need to know about this company.
If you are being mistreated do what we are doing and keep at them, learn your rights and get all your evidence in order.
31st Mar 2023 (1 year ago)
J Lazarz
I recommend this agency. They really helped me rent a house quickly and professionally.
Tenant
14th Feb 2023 (1 year ago)
K scott
Couldn’t select 4.5. Better than 4/5 but not quite 5/5
Staff I dealt with were very helpful, meetings at the property were on time and didn’t feel rushed. Only minor suggestion would be to review mailing list for new properties after contract has been agreed to pause the new property updates until 6-8 weeks before the scheduled end of current agreement.
Tenant
7th Feb 2023 (1 year ago)
O Rosario
Amazing people here at Professional properties they would not just leave you in the dark clueless of whats happening! Beth was lovely! Shawn and Paula and everyone else. They have assisted me from the start until now that I have moved in already they still check on me and see if everything is okay. Trust me guys! Professional properties speaks for its name. Goodluck with your journey and you deserve the best letting agent with all the hardwork you put into in finding your new home! ??
Tenant
6th Feb 2023 (1 year ago)
V Lui
very good and professional service
4th Feb 2023 (1 year ago)
M Swan
Absolutely appalling rental agents, money hungry and totally unprofessional!!! They do not care about landlords and are full of S##t
Landlord
28th Jan 2023 (1 year ago)
P limon
Amazing letting agents, very professional it is in the name. They were prompt and efficient with repairs. Returned my deposit with no problems. Restored my faith in letting agent companies
Tenant
24th Jan 2023 (1 year ago)
M Appleby
Regularly update with relevant properties the emails can get tedious but with how quickly property is moving at the moment it has proven helpful.
9th Jan 2023 (2 years ago)
H Working
They privately handed my tenancy back to the landlord, I didn't find it until I needed some maintenance assistance
Tenant
17th Dec 2022 (2 years ago)
N Barnett
One of the worst letting agents we have used as a landlord in 14 years; didn't obtain a guarantor or forwarding address and now tenant has left in arrears. No remorse from Professional, just said 'We wish you the best of luck in recovering the balance owed to you' !
Landlord
30th Nov 2022 (2 years ago)
J Eva
Just started renting with professional properties and the lady Beth was so lovely to me especially since it’s my first time renting, she was patient with my 101 questions and quick on replying to each and every one of them! 5/5 for this lady!
Tenant
3rd Nov 2022 (2 years ago)
A Eid
They requested official documents and IDs many times which indicates flaws in their system.
15th Oct 2022 (2 years ago)
M Fathy
Customer service is never good.
Incorrect information about utilities.
????????
15th Oct 2022 (2 years ago)
M FATHY
Poor ethics and customer service.
False information in move in documents
????????
15th Oct 2022 (2 years ago)
? ??????
Customer service is NEVER aligned with common good practices.
14th Oct 2022 (2 years ago)
T mohamed
They let their customers struggle with landlords
Landlord
14th Oct 2022 (2 years ago)
T Elnashar
No coordination between employees within the organization
14th Oct 2022 (2 years ago)
A magdy
They never intend to help their customers, rather than collecting money from them.
14th Oct 2022 (2 years ago)
D Nabil
Customer service is NEVER aligned with common good practices.
Khraaaaaa
14th Oct 2022 (2 years ago)
M Elsadek
Every employee works on an isolated island from the rest of fellow employees.
14th Oct 2022 (2 years ago)
M Harding
I have dealt with this letting agency for ten years. Two properties and two awful landlords.
The team made every effort to assist despite the scant regard both landlords displayed for my rights and comfort. They constantly made my situation better by ensuring work was carried out or equipment provided.
Anyone requiring to rent a property in their area can be assured of an excellent service.
Tenant
13th Oct 2022 (2 years ago)
M Romeo
I reported the boiler not working 12 times. Professional properties refused to help as it would cost too much to replace the broken boiler.
Tenant
16th Aug 2022 (2 years ago)
L Thurman
Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even received an alert daying that the property which matched our criteria only then to be told an hour later that the property was no longer available. No human touch and definitely no customer service. Very disappointed.
12th Aug 2022 (2 years ago)
M Bugajski
Great, experienced, and very knowledgeable property lettings manager in Derby. Simon will look after Your properties, and he makes sure You will buy them in the right areas.
Landlord
28th Jun 2022 (2 years ago)
J K
This place is just a waste. They ask for so much info such as passport credit score right to rent all before a viewing and when you send it over they stop answering your emails but they are quick to reply at the beginning but after you send all the info and I guess they dont like them they stop replying. No audacity to reply back and say something. Shameful place
Tenant
16th Jun 2022 (2 years ago)
J Starns
Had a flat with professional properties for 2 and a half years! They was always on top of any property issues and the owner is really attentive and helped me when I’d locked my self out. Since moving I’ve seen that not all agencies act as fast as these, great agency to rent with 5* to the team especially Chris Allison and Kelsey
Tenant
9th Jun 2022 (2 years ago)
R Crouch
Had a great experience with the company; Laura in particular made me feel welcomed, and really helped me on my journey to find the perfect property.
17th May 2022 (2 years ago)
M Towers
Laura was really helpful, friendly & supportive. I would highly recommend this company.
17th May 2022 (2 years ago)
F spirit
As soon as my contract is up with my previous letting agent I will be coming over to this agent. All the staff are super professional definitely worth a visit as a landlord and a tenant looking for a more personal service.
14th May 2022 (2 years ago)
J Barton
Professional Properties just hate benefit claimants. Demanded a difficult credit report from the tenant. It wasn't enough to have my credit report and my ID as guarantor for the tenant.
In answer to Professional Properties' reply below, the free credit report was not easy for my friend to obtain, for whatever reason. they just put every possible obstacle in his way just because he is a benefit claimant, despite him having no outstanding CCJs. If you give him a tenancy at Alkmund Court as requested, then I shall give you a better review. In the meantime, my review stands.
Landlord
7th May 2022 (2 years ago)
T Grove
excellent friendly service, Simon Joyce is happy to go above and beyond to help you with all your requirements
Tom Grove
4th May 2022 (2 years ago)
Anonymous Homeseller
Amber homes very profdesinal from start to finish and after it was sold athina was a brilliant sale coordinator
Seller
17th Apr 2022 (2 years ago)
G Richards
Excellent service from Terence, Jane and all PP team. I would strongly recommend them to any landlord or tenant. Best wishes Gosia and Greg
12th Apr 2022 (2 years ago)
T Woolley
I can’t recommend this company enough, we have been in the property rental business for many years and with getting busier and busier we decided to use a letting company, and we decided on Profesional properties to let and manage our properties, all I can say is it’s the best firm we could of picked, I highly recommend these to any landlords out there, Simon at PP is such a nice bloke to get on with, he does a brilliant job from coming out to our properties to getting them marketed and let, and the communication and hard work from the rest of the staff at PP is excellent, they keep us informed on all applicants, and there vetting is so reassuring, this gives us more time to maintain our properties and keep the tenants happy, so if your a landlord with properties to let give PP a try you won’t be disappointed, I’d like to say a massive thanks to Simon and the rest of the staff at Proffesional properties for managing our properties, and their excellent work.
Landlord
11th Apr 2022 (2 years ago)
R Mendoza
Been tenants for 2 years now and professional properties have been providing us with great service. Just last week our boiler has broken and Paul made sure that immediate action was taken.
Thank you very much.
Tenant
8th Apr 2022 (2 years ago)
Sabrina
The Professional Properties team presents an efficient and effective communication with their clients. Their website is very useful when you become a client and receive your account.
19th Mar 2022 (2 years ago)
J Spink
We were tenants for 1.5 years; our rental property was managed by Professional Properties on behalf of our landlady.
The service we received as tenants was fantastic; always supportive and professional.
A special mention to Kelsey for looking after us and for always being accommodating and helpful. Thank you.
Tenant
1st Mar 2022 (2 years ago)
N Waring
Excellent service, they know their stuff from a landlord's perspective and Paul Wills is exceptionally helpful! Highly recommend!
Landlord
1st Feb 2022 (2 years ago)
P Stapleton
Excellent professional service, everything went so smoothly, would definitely recommend and use again.
4th Jan 2022 (3 years ago)
T Harris
Popped in on the off chance and spoke to Simon Joyce . I explained to Simon what my needs were , he took time , patience and effort to impart his knowledge on to me . His professionalism and enthusiasm went beyond my expectations of most property agents . Thank you so much.
8th Dec 2021 (3 years ago)
Anonymous Homeseller
Superb service so far. Sold my house in TWO hours from listing!!
Seller
1st Dec 2021 (3 years ago)
S Lych
Useless
25th Nov 2021 (3 years ago)
D b
Jane Mason and professional properties have been amazing after the worse 18 months with more than just covid they have gone the extra mile to help me and I Cant thank Jane enough x x x would 100% recommend to my friends and family
23rd Nov 2021 (3 years ago)
Y Kripalani
Recently got a job at the Royal Derby Hospital and looked through Rightmove to rent a spacious flat.
Professional Properties were quick to respond to all my queries and guided me towards a smooth move in all the way from India to UK.
Very Flexible with their viewing options including Video Call and on-the-spot Recorded videos if one can’t view in-person.
I highly appreciate Kelsey, William, Joshua, Paula and everyone in their team who made this journey smooth and delightful for me.
Tenant
8th Nov 2021 (3 years ago)
M Hull
Thought would take the opportunity to mention Steven Fletcher of Professional Properties in Derby. Have spoken to him many times over the last 5 years and have always found him to be friendly, professional and very helpful. When I have to call PP and Steven answers I know that my enquiry will be handled well.
30th Oct 2021 (3 years ago)
D Tait
Hi, It is a pleasure to have the opportunity to comment on the service we have had from Professional properties.
Things have been rather mixed from our side but we have always worked with people like Steven and Laura to make our rental as smooth as possible.
Steven has provided and exemplary service acting as a bridge between us, the landlord and the trades when required. All jobs have been acknowledged, progress informed of and carried out to a good standard. Steven is always kind and professional enough to follow up each time to ensure a satisfactory outcome has been achieved.
We greatly appreciate your diligence and professionalism.
Kind regards
Dave Tait
Landlord
28th Oct 2021 (3 years ago)
D Paget
I rarely have any issues, but I had one today, my fuse box had died on me and as a freelance / contract programmer I often work from home, that was this morning, and this afternoon I'm back up and running, great stuff!
Tenant
27th Oct 2021 (3 years ago)
J Other
I rented a property as a student with this agency during my second year at university. I received very little help regarding my issues at this property which included the place being filthy upon my arrival, a period of having NO water for four days (with no emergency number to call, days taken for the simplest service people to come out to resolve issues, emails unanswered, and having to contact the local services myself to resolve the issues presented.) this was also pre pandemic. the agency does little to help the students they claim to value but are more than happy to call if rent is late or any other queries regarding money which may be owed to the agency. I am still living with circumstances of living at my property during my time with this agency. Terrible customer service skills aside from a select few employees. It’s like they forget students are students snd not full-time working adults with the knowledge of how renting works. Terrible and honestly shameful.
EDIT: the replies to some of the low ratings are testimonials to this companies attitudes towards their student customers. I would like to state that not everyone employee isn’t helpful, merely the majority.
Tenant
12th Oct 2021 (3 years ago)
D Daly
I've used PP for lettings for years and have just sold two properties with them. My contact is Simon Joyce who is one of those people who always has plenty of time for you, no matter how busy he clearly must be. I've always enjoyed efficient and personal service (a rarity these days) and found the advice I've been given to be solid and reliable. I'd highly recommend PP to others.
Seller
12th Oct 2021 (3 years ago)
S Moulson
I want to say thank you for the outstanding team at Professional Properties for the effortless transition on moving into my first home. The team are truly exceptional and have made the whole process incredibly easy. Property decisions can be found challenging but professional properties dedicate themselves in providing first class service In achieving your dream home, because of course, there is no place like home.
Getting the keys to your new home is unlocking your next chapter and I couldn’t imagine achieving it without the responsive, friendly and efficient service that the professional properties team provide. I would highly recommend them to anyone who's looking for the guidance to start their new adventure in their new home.
Buyer
13th Sep 2021 (3 years ago)
R ANIL
They are quick in their process. Responsive. Super fast.
22nd Aug 2021 (3 years ago)
F Shahid
One of the worst letting I had to deal with. I rented a flat for a year. When they did the inventory the member said due to covid restrictions its not wise to spend time going into the details we know what problems are with the property and they are noted (there was mould in the bathroom which I showed him, drawers were broken etc). Now I have vacated the property and they have cut from my deposit to replace those things. I dont have time to fight them, but anyone who deals with them, get everything documented.
Tenant
19th Aug 2021 (3 years ago)
F Baumhauer
I have never rented from them, but I had a viewing with them the other day for three student studio flats in the same block. The flats themselves weren't too great, hadn't been cleaned and and it smelled of damp. However the biggest red flag was that since the key for one of the flats didn't work, they showed me into another one that had the same layout despite the flat being currently rented out. They did not get permission from the current tenant since she was "away for the summer anyway". I decided to not rent from them after that.
28th Jul 2021 (3 years ago)
S Strnadelova
Professional Properties never reply to emails. Agency and landlord often said completely different things. Once I moved into the house it was in a complete mess and it took me and my housemates a week to clean. The worst kind of experience. Very unreliable and unprofessional.
Tenant
28th Jul 2021 (3 years ago)
C Tobol
This was the easiest and straight forward moving process I’ve experienced. They have answered all my questions the same day, and none of my requests remained unaddressed. Really professional, I truly recommend this agent.
Tenant
21st Jul 2021 (3 years ago)
A Lisa
Great fast and professional service !
12th Jul 2021 (3 years ago)
J Newsham
Our experience of dealing with Professional Properties since we joined them has totally lived up to their name. They have been most helpful in ensuring our tenants and us have received the most understanding and professional care. I would like to thank both Laura and Scott for their understanding approach to dealing with a recent issue which was resolved quickly with the minimum of stress.
Keep up the GOOD work!!
Landlord
25th Jun 2021 (3 years ago)
Zoe
I have had a very positive experience dealing with Professional Properties; efficient, patient, friendly and above all professional. Thank you to everyone in the office and in particular to William. I have no hesitation in recommending Professional Properties to friends, family and anyone else searching for a property.
9th Jun 2021 (3 years ago)
J rumskaite
Since we left our old property with different agency,this agency felt like a breath of fresh air.Friendly staff, blilliant service and always here for you if you got any concerns or issues. I highly recommend them to anyone who's looking for a property
Tenant
25th May 2021 (3 years ago)
S rabab
I have great experience with Professional Properties. They were quick and responsive in finding a shared flat for me.
Tenant
24th May 2021 (3 years ago)
P Campey
I can't fault this company.
Very helpful.
24th May 2021 (3 years ago)
T Clarke
I recently bought a property with a tenant in situ and asked Professional Properties to take over the management. It was dealt with efficiently by Laura Clarke who made the process easy and smooth. I have now decided to bring my portfolio over to Professional Properties and would like to thank all of the team for their help so far!
Landlord
5th May 2021 (3 years ago)
F Durston-Smith
Had real trouble with PP when they took over from Birchover managing my property. Very poor communication (except for the spam mail shots). Had a leak in the house and it took them a week (A WEEK!!) to ring me to get my approval for a plumber to go in. It should have been the very next phone call they made. Then took a month to finally sort out. They constantly miss quoted prices - they never tell you that VAT will be added so they are 20% higher than they quote over the phone (*read the small print will be the excuse) but it's just fibs... the prices they quote sound ok until you get the statement. Very slow at paying the money into my account - it now takes over a week from the tenant paying.... Want to charge ME for putting a new tenant on the agreement???!! (adding a name to a piece of paper and printing it out, charging £50 +VAT - which they will also charge the tenant). Just rip-off merchants. Going to use a more professional company instead.
May 2021. I unfortunately had to refer Professional Properties to the regulatory body, The Property Ombudsman with a number of complaints, including the inaccurate details on PP's response on Google. The Property Ombudsman found in my favour in respect of every single one of my complaints made, and have ordered PP to pay me compensation (which has been paid promptly). My complaint was never about getting money out of PP, I simply wanted a refund for the time they didn't manage my property, I shall therefore be donating to Shelter to help those that are not fortunate to have a home. The whole thing has been extremely stressful and distressing, not helped by PP's Trump-esk reply to my complaint. I think it speaks volumes about the type of company PP is. Now much happier with the new agents who treat me with curtesy and respect.
Landlord
5th May 2021 (3 years ago)
E Wylie
Such a lovely company that made moving as stress-free as possible. They made sure that any old or damaged items were replaced and set up before moving in or on the day and even gave me a bottle of Prosecco and a card for moving in which just adds a lovely personal touch. I love that you have an online account with all your documents and can report any issues through that so you feel like you're in safe hands if anything does go wrong.
Tenant
5th May 2021 (3 years ago)
F Peczek
Kelsey at Professional Properties Derby was extremely helpful and organised. She was very responsive to our queries.
I felt that they were very organised and professional which helped making the move less stressful. Also received a bottle of prosecco which was a really nice surprise!
Tenant
4th May 2021 (3 years ago)
G lester
A very professional comprehensive service with lovely helpful staff, very efficient too, I would highly recommend them.
24th Apr 2021 (3 years ago)
C Dennis
Very friendly professional staff.
They helped us get rental accommodation very quickly and we have been very happy with the service we’ve received
Tenant
22nd Apr 2021 (3 years ago)
R Taylor
Incredible experience using PP! They were always available to help and sold our house extremely fast! Nicola & Lucy were very kind and helpful through the whole move! 10/10 service!
Seller
22nd Apr 2021 (3 years ago)
Vikki
Recently rented a property though professional properties, very friendly and helpful with all my questions and queries, William was brilliant, everything handled with minimum fuss. I look forward to my time with you ????
Tenant
22nd Apr 2021 (3 years ago)
M baker
Rented a student property near Ashbourne Road with Professional Properties the process from booking to moving in was seamless. Came back to me regarding the deposit extremely quickly. I would highly recommend to all students! “
Tenant
21st Apr 2021 (3 years ago)
A Stathers
I have found professional properties live up to the name and can confirm they are very professional in all aspects of property marketing. I had tried several other agents but none have come close to the service i am currently receiving from Professional Properties
20th Apr 2021 (3 years ago)
H Bevan
Really helped me through the whole process, couldn't recommend enough!
7th Apr 2021 (3 years ago)
O Cottage
I’ve had a great experience with Professional Properties. Really pleased with the service and will continue to recommend to others. Their staff made the process so smooth and simple, I didn’t have to worry about a thing!
6th Apr 2021 (3 years ago)
B McCartin
Dealt with Will at Professional Properties to rent a flat for me and my friend. Excellent service and would highly recommend!
Tenant
31st Mar 2021 (3 years ago)
D Fagan
They made it very difficult to organise a viewing and then stopped responding to my emails when organising a time for viewings.
30th Mar 2021 (3 years ago)
V Yeomans
Very professional company, I will continue to work with you in the future. Very happy with the service I got. Thank you to Scott, Tom, Simon, Kelsey, Lucy, William and Joshua. Would highly recommend.
27th Mar 2021 (3 years ago)
A Yates
Really great service - really smooth moving process - highly recommend.
24th Mar 2021 (3 years ago)
T Mohammedbhai
Scott and the team have managed my property in Ilkeston for the last two and a half years; what attracted me was that they were flexible enough to manage both a residential and commercial property. They've done a great job to date, encouraging closure on outstanding tasks and providing sensible options to keep both us and the tenant happy. I've no hesitancy in recommending them onwards.
Landlord
16th Mar 2021 (3 years ago)
I Vasko
I was really struggling to find a nice place to live with my partner- but professional properties showed me the perfect place!
Many thanks to will quinn the estate agent- who was instrumental in finding our new home ????
12th Mar 2021 (3 years ago)
James
William Quinn did a grand job of moving us in to our flat.
Tenant
11th Mar 2021 (3 years ago)
T Kelsall
It is our first time renting and we've had such a great experience with Professional Properties. William has been absolutely brilliant throughout the process, including pointing us towards the gorgeous property we are now living in. Lucy was also amazing, helping us to get everything sorted quickly and efficiently, so much so that we had the keys less than 4 days after the initial viewing.
Professional properties are a pleasure to deal with and I would not hesitate to recommend them to anyone.
Tenant
10th Mar 2021 (3 years ago)
S Matthews
I have rented off professional properties for many years. I feel reassured knowing if I have any issues I can contact Scott at Derby who is always on hand to advise and action.
Tenant
8th Mar 2021 (3 years ago)
A Holland
Great letting agency ????
Landlord
25th Feb 2021 (3 years ago)
E Greeff
I could not have asked for a better experience. Professional Properties Derby went out of their way to accommodate us (literally and figuratively). The customer service was excellent from the beginning and throughout. Our personal situation in moving was perhaps a little outside the norm. Even through 'unusual' or unique circumstances, questions and requests the team engaged with a friendly and professional disposition. Very satisfied, indeed. I cannot recommend them enough.
23rd Feb 2021 (3 years ago)
M Chaudhry
Kelsey Farnsworth is very professional very supportive even all team is very good apart from few thanks Kelsey thanks professional
21st Jan 2021 (4 years ago)
Anonymous Home Buyer
Really pleased with these guys! can't fault them at all from start to Finnish. 100% recommend ???? id definitely use these guys again.
Buyer
16th Jan 2021 (4 years ago)
P Lizunok
(Translated by Google) OK
(Original)
??
31st Dec 2020 (4 years ago)
Anonymous Homeseller
We recently sold our house with Amber Holmes. They were all very professional and helpful. They always answered any questions or queries we had. Towards the end they did lots of chasing for us to make sure the sale went through as smoothly as possible.
Would definitely recommend.
Seller
2nd Dec 2020 (4 years ago)
L Derbyshire)
We came or professional properties after using the so called market leading local agent for a period of time with no success and what a difference we found. The first agent were sending unqualified and unsuitable viewings and the marketing was really poor. No one from the office came to see our home (other than the valuer who we never heard from again). Simon and Nicola from PP were the opposite and handled all our viewings for us and made sure they took the time to find out if the home was suitable before booking in the viewings. The marketing was great and the videos and 360 tour really helped. Nothing was too much trouble and they helped us when the offer was accepted to get the deal through in 7 weeks. Thank you and if you’re selling in Littleover make sure you talk to these guys as they really care about getting you moving.
Seller
14th Nov 2020 (4 years ago)
R Smith
I rent out multiple properties and have never used them since my first experience. My property was relisted with a board without my knowledge or authorisation. When I asked why they’d done this, the reply was “it’s what you wanted, isn’t it?”
Landlord
23rd Oct 2020 (4 years ago)
G Hutchings
Viewed a property for sale with them. Professional viewing with details to hand and followed up quickly on outstanding questions. Recommended.
Buyer
20th Oct 2020 (4 years ago)
A Nair
Closed today although website shows as open
17th Oct 2020 (4 years ago)
S Broo
This company is wery bad for all types people who need haous or flat don't think there will help you to find property
12th Oct 2020 (4 years ago)
Performance stats
- % of asking price
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Average sale time
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Fee
- We cannot show these stats publicly. To view these, you'll need to create an account.
Instantly compare agent fees and performance
Listings by number of bedrooms
Listings by postcode
Number of listings
Listing market share
Activity
All
New
Price change
Removed/Sold
More agents nearby
Hannells - Chaddesden 0.70 mi away
Fletcher & Company - Derby 0.81 mi away
FHP 0.92 mi away
Derbyshire Properties - Derby 1.04 mi away
Hall & Benson - Spondon 1.11 mi away
Bagshaws Residential - Derby 2.03 mi away
Leaders - Derby 2.04 mi away
Northwood - Derby 2.07 mi away
Sold properties
Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
Is Cope & Co the best agent for you?
Compare them with other local agents
Free
Data-driven
No obligation
Related posts
- Cope & Co
The Estate Agent comparison site
We are a company registered in England & Wales, company number 09428979.
Copyright © 2025 GetAgent Limited