K Martin
Been a tenant for 2 and a half year and our experience was very good. They have some fairly automated process to deal with maintenance and requests.
My only suggestion would be to improve the leaving process as it is quite confusing since there are a few things that needs to be done and it was quite a stressing process that could have gone more smooth.
One example of this is that they can arrange for contractors to clean the house at a better price and without me having to deal with all the hassle, sadly I learned about this when I was just about moving out so mentioning this as soon as possible and several times would be great. (part my fault I didnt ask further, but I was given the numbers so I though it was up to me)... Read more
Tenant
30th Jun 2024 (6 mo. ago)
P Rousseau
Rented a property for 10years with Finehomes and Antony and his team have been brilliant form start to finish.
Finehomes takes really good care of the tenants. Every single reported issue was dealt with promptly and leaving the property (notice, final inspection, deposit refund...) went really smoothly.
Thank you Finehomes... Read more
Tenant
17th May 2024 (7 mo. ago)
R haigh
I rented a property through Fine Homes for 3 years. I was extremely happy with the level of customer service offered and their reactive nature should any repairs be needed. The property was well cleaned on moving in and appliances clean and in good working order. I would thoroughly recommend Fine Homes to anyone looking for a rental property in the area.
Thank you to the team at Fine Homes for their kind and helpful approach.
Rachael... Read more
Tenant
2nd May 2024 (8 mo. ago)
C Popa
We have rented a house with Fine Homes and we've lived there for 5 years. The team was amazing from the first meeting; they've provided a great experience and professional advice throughout the process. We've always received an immediate response to our emails and all the small issues (that tend to appear when you live in a house for 5 years) were fixed without delays.
We loved having them as our managing agency and would recommend them in a heartbeat!... Read more
Tenant
2nd May 2024 (8 mo. ago)
B Bonis
I have just completed selling and buying from Fine Homes. A greatly professional, competent, efficient and effective Team, led by Antony. Fine Homes managed the sale of my home, and the purchase of my new home, with excellent care and attention to every detail, ensuring that everything got done in a timely and cost effective manner, ensuring a smooth and trouble free process to completion, in market leading timing.
I have every confidence in the professionalism of the Team at Fine Homes, and Antony in particular. They have extremely deep and wide knowledge of the local market, and general property business, with excellent connections, able to ensure that business is conducted in a flawless and timely process.
Thank you to the Fine Homes Team for all your support, help and advice on what is a potentially complicated stressful process, by making it a flawless, almost pleasurable event of a lifetime.... Read more
Seller
2nd May 2024 (8 mo. ago)
We have rented a house with Fine Homes and we've lived there for 5 years. The team was amazing from the first meeting; they've provided a great experience and professional advice throughout the process. We've always received an immediate response to our emails and all the small issues (that tend to appear when you live in a house for 5 years) were fixed without delays.
We loved having them as our managing agency and would recommend them in a heartbeat!... Read more
Tenant
1st May 2024 (8 mo. ago)
B evans
Fine homes managed my rental property for over 15 years, and have recently negotiated the sale of said property. Fantastic service with the rental and the recent sale. Cannot fault this company. Thank you.... Read more
Seller
31st Jan 2024 (11 mo. ago)
N Black
I have had a really good experience of working with Fine Homes. Antony and the team have provided an excellent service and been available for help and advice whenever I’ve had any questions about the buying and selling process. Antony has gone above and beyond to facilitate the sale of my house and I would 100% recommend Fine Homes!... Read more
Seller
6th Oct 2023 (1 year ago)
M G
Just left a property we rented through them for years and they were awful from start to finish. They seem love paperwork, tedious processes, and sending condescending emails, but are VERY slow to fix any issues. For instance, it took them over a year to organise installation of an extractor fan in the bathroom after the landlord approved it. They also breached contract at the end of our tenancy, sending decorators in without our consent days before we were due to move out. We came home and found the entire place - and our stuff - was covered with drop cloth and in-use paint trays. They had the cheek to expect us to pay to clean up after them, too! Fine Homes clearly have no idea what is going on and were terrible at communicating throughout our lease, including about inspections.
The bar for lettings is low but this was ridiculous. Newsflash to the Fine Homes team: tenants are human beings, not just a source of cash to paper over your negligence.... Read more
Tenant
14th Jun 2023 (1 year ago)
M Winkler
Called many times during the day as the phones weren’t available.
Instead of arranging the viewing, the estate agent explained how to leave a voicemail. Thank you for the training.... Read more
27th Apr 2023 (1 year ago)
--
Great experience buying a house through Fine Homes - we are now in our dream home thanks to Antony and team! They were straight down the line from start to finish, e.g. not using wide angle lens to distort images and make homes look artificially bigger in photos, and not allowing last minute gazumping once a deal has been agreed, which is rare these days. Overall we were very pleased with our experience.... Read more
Buyer
27th Feb 2023 (1 year ago)
E Weatherburn
Myself and my wife have recently rented a property from fine homes, from the very first contact to collecting keys we have nothing but positive things to say.
Highly recommend ????... Read more
Tenant
13th Jan 2023 (2 years ago)
M Ibrahim
Unflexible, untransparent and rude viewing booking process for lettings.... Read more
Landlord
8th Nov 2022 (2 years ago)
L Kimber
I rented through Fine Homes for the past year, and have had nothing but positive experiences with them from start to finish. Antony was very good at keeping us up to date, and an issue we were having with our hot water was sorted swiftly. I would be more than happy to rent with them again if I move back to the area in the future.... Read more
Tenant
24th Sep 2022 (2 years ago)
C Cochrane
Having engaged with Fine Homes as a tenant, buying a home and subsequently a vendor, I can highly recommend. Antony was very supportive when relocating to Warwick for work, helping to secure a lovely rental property, and was equally helpful in acting as the agent for a property that I bought a few years later. Now I’m relocating again and Antony has sold our home in a record time - have good and clear advice and supported a very effective process from start to finish. A great team in the office too - just a fab experience!... Read more
15th Jun 2022 (2 years ago)
M Loeve
Very friendly and professional staff to assist you with your rental or purchase/selling requirements.... Read more
13th Jun 2022 (2 years ago)
M Wabel
Excellent. Professional. Very helpful. Friendly.... Read more
11th May 2022 (2 years ago)
SeanOh
Compassion and attention to detail got us the perfect rental for us and our dogs.... Read more
Tenant
9th May 2022 (2 years ago)
J Burden
Exceptional service from Antony. Excellent service on our sale achieving a great price in a short period of time. We had a very complicated chain and it's fair to say without Antony's constant and professional efforts then the sale would never of happened... Read more
Seller
7th Sep 2021 (3 years ago)
SLD
I don't believe all the bad reviews for this company as I had a great experience during my two years of tenancy on Ophelia Drive.
It is hard to believe they are rude and unprofessional as some people say, and I am pretty sure many of them are fake.
Anthony and Sue are great professionals, never rude or unhelpful.
I had some issues with the boiler or the oven, for example, even a water leak, but it only took an email to be sent to them and the problem was sorted shortly, even on the same day, they are really responsive.
They are smiley and friendly persons, ever so chatty and under no circumstances unpolite.
Some people might be frustrated, but this is not this company's fault really, I am strongly recommending it to all my friends searching for a house to rent.
I enjoyed working with them, the communication was brilliant and all my requirements were met.
Thank you, Fine Homes! Silvia... Read more
Tenant
27th Aug 2021 (3 years ago)
M D
Great experience with Finehomes. Always helpful.... Read more
10th Aug 2021 (3 years ago)
K Meanwell
Fantastic help and advice from Antony regarding a rental.... Read more
Landlord
10th May 2021 (3 years ago)
L Baker
Unhelpful and rude, especially Anthony. Expensive fees - wants to charge you for everything, even if you ask for a reference when you move out.... Read more
Tenant
29th Apr 2021 (3 years ago)
M Dunster
Excellent service from start to finish. Have rented one property and purchased two over the last twelve years. Always exceptional service, informative and polite. We would not hesitate to recommend Fine Homes.... Read more
Seller
9th Apr 2021 (3 years ago)
B Robert
Please be extremely careful when thinking about collaborating with this agency. Just lies all over!!! They will promise you things without having the capability of holding on to them. The company director is highly choleric and his language is built in the suburbs !!!!!!! Disgusting experience.... Read more
5th Mar 2021 (3 years ago)
C Diaconescu
Very rude , not picking up phones , not giving a dime on the tenant !... Read more
Tenant
5th Mar 2021 (3 years ago)
R Gramada
I am gutted by the way this agency is dealing with their tenants, especially Anthony.
I called to report a boiler failure and instead of dealing with enquiry I have been shouted at, insulted and had the phone put down on me. Unbelievable!
Now I am just sat in the cold ,wondering if anyone is actually gonna come and fix the issue, as nobody will answer the phone.
Stay away from Anthony! He will hold grudges on you for no reason and he will make sure you don't feel comfortable in the property! He is just mean!
Definitely not recommended!... Read more
Tenant
5th Mar 2021 (3 years ago)
R Burton
Antony of Fine Homes was very helpful in getting our house sold within less than a week of it going on the market. In fact the board went up with the sold sign already on it!
He advised on a price which was higher than I initially thought and we achieved the asking price.
He recommended a solicitor, Simon Grindlay of Brindley, Twist, Taft and James who also helped things run smoothly.
They all kept me informed of progress so I didn’t have to keep chasing them which was great.
So I guess you can see why I would definitely recommend them.... Read more
Seller
16th Dec 2020 (4 years ago)
Jareth
I used Fine Homes to buy and sell my house 6 years later. Antony was incredibly helpful at all stages of the sale and definitely went above and beyond what is expected, chasing mortgage lenders and sorting all viewings and valuations with no hassle.
The office is extremely well located and its particularly useful how you can just pop into the office to see Antony pretty much all day and late into the evening.
I have no hesitation in recommending fine homes.... Read more
Seller
19th Oct 2020 (4 years ago)
P Mckeaney
Very friendly and knowledgeable staff. Have had many sales and rental interactions with this company and would not go anywhere else.... Read more
6th Jul 2020 (4 years ago)
A helliwell
Very helpful and knowledgeable staff who are keen to do the job right.... Read more
6th Jul 2020 (4 years ago)
M H
Very rude and unhelpful.... Read more
13th Nov 2019 (5 years ago)
J Duong
i have instructed fine homes to managed my rental portfolio for around 10 years or more, i have found the whole team work very hard, the owner anthony (the smartly dress gentleman without any hair) often work late to ensure my queries and rent are dealt with promptly. the latest rules and regulations being imposed on landlords and agents are quite extensive this year, i am lucky that these were outlined to me in simple english which i am most grateful. all in all i would carry on assigning new properties to fine homes to managed. highly recommended.... Read more
Landlord
17th Jul 2019 (5 years ago)
M Ciolac
Reliable agency, very helpful and reasonable. I recommend them without hesitation.... Read more
4th Jun 2019 (5 years ago)
M Girdonia
The worst estate agent ever...rude, disrespectful, arrogant, used abusive language when all we asked was a service we had already paid for. Tried to make money claiming damages that were already there when we moved in. Cleaning staff misplaced goods and we had to pay for them. We were so fed up we were relieved to leave the property. Avoid at all costs.... Read more
Tenant
22nd Feb 2019 (5 years ago)
A Calvi
This is an excellent estate agent. They let and manage my property is an efficient and effective way. Highly recommended.... Read more
Landlord
24th Apr 2018 (6 years ago)
D Daraban
Craig and Anthony were great to talk to and did everything they could to make the sale go smoothly- recommend!... Read more
Seller
1st Nov 2017 (7 years ago)
T B
Absolutely the worst estate agents I've ever used. Avoid. Called debt collectors on me for a debt which was paid for already out of my deposit which I never received back. Scam artists.... Read more
7th Sep 2017 (7 years ago)
A Luciano
Fine homes sold my house for asking price!couldn't ask for anymore all the staff are friendly and very helpful.
Thank you so much.... Read more
Seller
7th Aug 2016 (8 years ago)
I Gomez
I was a tenant and had a horrible experience, avoid this agency if you can.
They didn't fixed a leak for 18 months and I had it with the bad service so I gave notice to vacate the property. Once I gave notice to vacate the property, they wanted to fix the leak and threatened me to be liable for any damage the leak had caused if I didn't give them access to the property.
Also, I had many other issues including a 2 month period where we went without hot water for over 20 total days.... Read more
Tenant
15th Oct 2015 (9 years ago)