F Houston
Company very friendly and upbeat, always attend to repairs. Very good letting company... Read more
Landlord
19th Aug 2021 (3 years ago)
P Benson-Okoye

Avoid this estate agent to manage your Airbnb or service appartment. It's a total waste of time and money......speaking from a point of view of an avid landlord in Glasgow.
The rude, arrogant and unfriendly manner they treat you as a customer is very disappointing.
Kathleen is so unprofessional, rude, unapologetic, unhelpful and very defensive. She speaks and act like she's doing you a favour after paying with your own hard earned money.
We checked into an Airbnb apartment managed by this agent called Cozy Arran View Apartment'
The apartment was filty, smelly and had strands of pet hair and human hair in different parts of the house. The property also had dusty curtains, dusty lamp shades, uncleaned mirror from previous guest. My youngest daughter had strands of pet hair in her socks and hair within 10 mins of staying in the living room. My oldest daughter is allergic to pet hair and so we couldn't bear staying in the apartment any longer than 30 mins after arriving. Regardless of whether an apartment is pet friendly or free, the host ought to have made reasonable effort in cleaning up the apartment properly before checking in the next guest.
When I complained to the host(Kathleen), she was very rude, unfriendly, and very defensive rather than making effort to remediate the issues raised.
Due to my daughter's health condition we couldn't bear staying in the apartment. As she was already sneezing and itchy shortly after arriving at the apartment. Worst experience ever.
Avoid this estate agent. Will definitely not recommend them or use them. Never never again.... Read more
Landlord
19th Jul 2021 (3 years ago)
Gookster
Host were very attentive. The flat catered for all my needs and I felt very comfortable and secure. A real home from home ???? I would definitely book again thank you... Read more
30th Mar 2021 (3 years ago)
John
Kathleen was able to supply me with a perfect temporary home while moving house. It was essential to find a pet friendly letting which is not easy. The property was also very close to my new home so maximum convenience achieved thanks to Kathleen.... Read more
Tenant
9th Mar 2021 (4 years ago)
K Mackenzie
Rented a house in West Kilbride in between house moves in 2020. Kathleen and the team were helpful in all aspects, and extremely understanding when there was a delay in starting the tenancy due to lockdown!... Read more
Tenant
18th Jan 2021 (4 years ago)
R Burns
Great work ethic guys & lady's ????????????... Read more
7th Oct 2020 (4 years ago)
L McMenemy
Kathleen and her team have been great in helping us set up a holiday home. They have managed to get bookings in at a very difficult time and people renting are giving great reviews on the cleanliness and quality or management her team are providing me. Communication is excellent with me as the landlord. Thank you to them all.... Read more
Landlord
2nd Oct 2020 (4 years ago)
L Shaw
I would definitely recommend using Ayrshire lettings and sales.They are very responsive and should diffulties arise they are quick and efficient in resolving the matter.They go above and beyond with their services... Read more
9th Jul 2020 (4 years ago)
G Mctaggart
Ayrshire lettings went above and beyond for my family and I,finding a beautiful tenancy and arranging everything within 2 days,I've dealt with them for years as they were agents on my previous property.and can't recommend them highly enough.genuinely outstanding service... Read more
Tenant
22nd May 2020 (4 years ago)
J Smyth
Can't recommend the Ayrshire Lettings and Sales team enough. In particular Leanne, who I dealt with from the very first phone call, viewing the property through to getting the keys, her help was second to none. Fantastic company and a pleasure to be a tenant of theirs.... Read more
Tenant
31st Mar 2020 (4 years ago)
A Jack
I have had experience of both sales and lettings sides of the business. I have always been happy with the professional and friendly approach of all members of staff. Marketing and sales have gone without a hitch and I was kept informed of all developments. Kathleen has given excellent advice on the property market and is always contactable for any problems.... Read more
30th Mar 2020 (4 years ago)
D Mcleod
Best lettings agents i have had and they have been true to there word with anything i have spoken to them about not had any issuse and best flat iv had lot easier to deal with kathleen and the team than dealing with landlord's iv had in past ????thanks for all your help... Read more
Tenant
29th Mar 2020 (4 years ago)
C Macdonald
The home I rented from them was below standard. Rough casting cracking and letting water and dampness into the home. Garden was turning into a landslide. Rotten floor boards due to water damage. Reported those faults and constantly chasing them up on any updates of repairs in the 2 years I was there and nothing got done. I ended up moving because it was becoming a health issue. I would not recommend anyone to rent a home from them. Stay clear.... Read more
Tenant
28th Mar 2020 (4 years ago)
S Sutkus
No interest at all in contributing to build dividing fence . Saying this as the owner of a property next to the one they let . Nathan does his best to palm you off with rubbish all refering back to the owners . No return calls or emails. These are the people the landlords association want to take to task.... Read more
Landlord
12th Feb 2020 (5 years ago)
M Crawford
Liars and cheats as I said Kathleen your are a liar and tricked me into the property at 400 a month then tried to charge me another month and the laws all wrong because you admitted this at the tribunal your agency is a joke and full of liars and I want publicly evicted I left... Read more
Tenant
29th Jan 2020 (5 years ago)
L McManus
I cannot recommend Kathleen and her team highly enough. They are all experienced and professional in their approach. Having had my properties with other local agents Kathleen has been a breathe of fresh air.... Read more
Landlord
17th Dec 2019 (5 years ago)
M Crawford
Liars and chears... Read more
9th Nov 2019 (5 years ago)
Shauni

Never again would I rent from this letting agent.
Numerous emails about the same issues and nothing gets looked at. Took months for them to fix a plumbing issue. They either ignore your emails or partly answer. Mould from a structural issue, fire alarm goes off inconsistently throughout the day, had to wash my dishes in the bathroom sink for the first month. Insinuated I caused the mould problem as they apparently never had an issue before but the one wall has wet patches and clearly have some sort of leak.
Reported the same issues and still waiting for problems to get fixed. Cooker broke and was told the landlord would be happy to replace as it's an old cooker, never got replaced. I am now being forced to leave the flat as I can't live there, I couldn't shower there for a couple months, had to live elsewhere while paying full rent. Can't cook dinner as the fire alarm goes off constantly which must be unsafe as it clearly isn't working properly. The mould has been reported numerous times and still nothing.
Stay clear from this letting agent, never before have I had an experience like this from renting a property.
I am now looking into legal action as they want a 28 day notice for a flat they haven't done their job on and a flat I can't live in.
Please think twice about renting from Ayrshire Letting.... Read more
Tenant
3rd Nov 2019 (5 years ago)
J allan
I lost 1100 pounds , was lied to , nothing was done, told me in office things were all right, paid money then went to flat nothing done , lost everything , cheers .... Read more
3rd Aug 2019 (5 years ago)
J R
I have rented a flat from Ayrshire Lettings for more than a year and a half and have always found Kathleen and her staff to be unfailingly helpful and courteous. If I ever have any questions or requests, I always feel welcome in their office and my requests receive prompt attention.
I have to say that I find the one-star reviews rather puzzling as they bear no resemblance to my experience of Ayrshire Lettings of West Kilbride - nor obviously do they to the other 5-star reviewers. So, thank you Kathleen and your team. You all deserve the 5 stars.... Read more
Tenant
27th Apr 2019 (5 years ago)
N Business
Really disappointing service, very difficult to get hold of too! Not really helpful for tenants or potential tenants. AVOID. I was warned locally to steer clear of them - something which I ignored much to my stupidity. AVOID !... Read more
7th Jan 2019 (6 years ago)
G Williams
Yes overheard worst estate agent out in Ayrshire money grabbers not a team just Muppets... Read more
21st Apr 2018 (6 years ago)
L McMahon
Excellent properties for let also fabulous houses for sale all managed by a great team.... Read more
17th Feb 2018 (7 years ago)
A Macleod
This is the worst letting agency I have ever known, the employees all work as individuals and not a team. They do not pass on information to their clients and do not always act in their clients interest. I would most definitely recommend people to steer clear of this agency.... Read more
Landlord
20th Jan 2018 (7 years ago)
J Ashby
I'm in process of selling my house through this company excellent service supplied ... Read more
Seller
14th Jul 2017 (7 years ago)
M Corney
It has Beene brought to my attention that only allow 15 minutes of your time for potential tenants to view your properties which is completely inadequate even if you show up on time which doesn't seem to be the case. Call me!... Read more