My name is Julie Roberts and I sold my property with McEwan Fraser Legal at Flat 13, 7 Hawkhill Close Edinburgh.
On the 22 June 2017 I put my one bed, fully furnished flat on the market for sale with Mov8. Almost 6 months later there was not a single note of interest nor any offers made on the property despite a significant volume of viewers; staggering given that all industry reports and news articles were pointing to a very buoyant housing market in Edinburgh. When I questioned Mov8 on what they were doing to proactively sell my flat and follow up with viewers, there answer was always standard, ‘I’m trying to get in touch with them’ / ‘I have left a message’ and that was it. It was essentially down to me to manage them – that is not what I had paid for, nor what had been promised as a service.
At Christmas time I contacted Gary Wales, property surveyor from McEwan Fraser to ask him to come and look at the flat as I was baffled as to what was going wrong. From the get go, the service and interaction I had with Gary and his colleagues was outstanding and second to none compared with Mov8.
As a surveyor, Gary came to view my property straight away and was just as baffled as me, as to why not even a single offer had been made. Although an expensive decision for me, I switched to McEwan Fraser right there and then and thank goodness that I did. Gary and his team made the switch completely seamless, covering all paperwork and finances within the week and, working with Karla in sales, devised a refreshed approach to marketing and selling my property that saw it go on the market with McEwan Fraser at the start of January. It sold in just under 3 weeks, achieving 10% over the Home Report valuation – utterly phenomenal!
I absolutely cannot recommend Gary, Karla and the wider team at McEwan Fraser enough. They consistently demonstrated a highly professional, seamless service from start to finish, where I was at the very heart of what they were doing. I got the real feeling that they were on my side and that they very much cared about what they were doing and worked hard to ensure they delivered the best result for me; including delivering a quality pipeline of interested viewers who’s expectations matched what my property had to offer. The fact that the flat went so quickly is testament to the model that they operate.
There was no ‘washing their hands off me’ – both Gary and Karla, my main points of contact stayed in touch regularly with me to ensure I was happy with what was happening and always keen to answer questions. Karla always ensured she called me to update me on prospects and their thoughts after viewing, and didn’t just rely on their customer portal to relay information. I felt involved and engaged at every step and even motivated by their enthusiasm.
The courtesy shown from the wider sales team when phoning to arrange viewings was also outstanding and their communication in terms of keeping me up to date with scheduled viewings was just brilliant.
If you are thinking of selling your property do not think of doing it with anyone else. McEwan Fraser are game changers in the industry. I simply cannot recommend them enough!
very let down some of the staff were helpful but acouple of then I found very rude I wont be using you again.we were down to veiw Cannonholm farm Auchenheath Ml11 it was canncelled at the last minute we were traviling from Callander and was basically told that tough Iwas angry some of you staff should get more training on how to deal wth prospecive buyers including you manager who was very unhelful to my husband
Lesley Mckirdy at Move Quick was recommended to me and I would just like to thank Lesley who done a fantastic job of helping to get our house on the market and to selling in a hassle free experience. From start to finish Lesley was a fantastic member of the team, always on hand to answer any questions or queries. Could not recommend Lesley enough, first class job. Appreciate your time, effort and professionalism.
I never write a review but I have been left so disatisfied and angry at the service I have recieved and we feel like we have been ripped off.
If you go with them record everything and all correspondance as they renegade on their agreements especially verbal (they do their best to avoid anything in black and white so beware). Initial meeting we were told a price and promised a valuation for the home report only to then find out that it was £10K less upon survey after paying £375. The estate agents are making promises they are in no position to offer and your out of pocket and left with no option but to stay with them. Iain Waugh comes across as a nice guy. However he is a sales man at the end of the day and makes promises and gives reassurances that he has no power or control over. Don't be fooled by the £1000 upon sale with no hidden costs. This is excluding vat and it certainly came as a surprise to us when we got £1200 bill through the door and was never mentioned to us by Iain. £1000 that's it we were told.
They continually recommend Moore McDonald Motherwell for conveyancing work that bring with it a conflict of interest. Seem to have some sort of relationship with each other bringing business their way to detriment of their clients needs & requirements. This conveyancer is best avoided at all costs as they are substandard and incompetent And feel like both work against you not for you for their own financial gains. Go to well known high street estate agency not much more expensive if any and expertise is night and day to Move Quick.
Very professional, efficient and supportive throughout the entire process of buying and selling, would highly recommend. The support and communication from Scott, Avril, Michelle and Louise was fantastic and they made an otherwise daunting and emotional experience relatively painless, thank you!
After a long drawn out, directionless and uncommunicative house sale, I've decided that I cannot in all good faith recommend Warners to you.
There are plenty of alternatives available in Edinburgh, do yourself a favour and buy/sell with them instead.
On the other hand, if you like the idea of being left in the dark about your purchase/sale for weeks, and you'd welcome the opportunity to repeatedly ask the same questions over and over again then maybe, these are the guys for you.
These guys are old school, sneering conveyancers who have an air of "we are really doing you a favour selling your house you know?" about them.
This is an industry ripe for a shake up and hangers-on like this crowd will be first to fall. Just my opinion likes...
I would highly recommend Igloo and especially Linda who ensured that my house sale went as smoothly as possible. She was highly professional with a personal touch which made the whole process a lot easier. Very easily 5 stars. I am a repeat igloo customer and I would always use them in the future.
Shocking service snooty office staff would not use again