Real lack of transparency, always guessing what’s happening, I had to constantly email to find out information, not once did I have an email from them to me, the excuse I can’t give you information I don’t have and leave you hanging for ever untill they do is a very poor excuse, vetting of clients finances poor, the senior manager at Haart, should know the customer is key to there buisiness, I found the customer service from her to be poor, and felt a little intimidated into sticking with a client for 2 months knowing he couldn’t get a mortgage, and saying to me it’s not like you have a choice, you didn’t have any other offers so let’s just wait, it’s ultimately my decision if I have a choice or not, and it ended up being the biggest waste of my time, not even an apology, we’ll I’m sorry that’s just not good enough, so I ended my time with them and have now remarketed, I know there not responsible if a client can’t get a mortgage, but they are definitely responsible for clear transparency between themseves and there customer, which was clearly lacking, need to do better... Read more
Seller
1st Aug 2023 (1 year ago)