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HomeLets

3.5

22 reviews

Opens tomorrow at 8:00am

9 Queen Avenue Dale Street, L2 4TZ

HomeLets are an estate agent in Liverpool. They mainly list properties in L14, L17 and L3. Over the last 6 months, they've listed 3 properties, with 2 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla.

Opening hours

Monday 8:00am - 6:00pm
Tuesday 8:00am - 6:00pm
Wednesday 8:00am - 6:00pm
Thursday 8:00am - 6:00pm
Friday 8:00am - 5:00pm
Saturday 10:00am - 4:00pm
Sunday Closed

View all details

HomeLets Reviews (22)

Have you used this agent?

All (22)

Seller (0)

Buyer (1)

Landlord (0)

Tenant (15)

General (6)

R Corporation

Impossible to contact via phone, they don't even bother replying to your emails, why on Earth would I ever want to rent a property that forces you to email for the likes of repairs, when you can't even reply to someone registering interest? Trash company.... Read more

Tenant

7th Feb 2022 (3 years ago)

T Parfitt

Excellent service, Lucy is very friendly and helpful x... Read more

5th Nov 2021 (3 years ago)

I Smalioryte

I was a tenant with Homelets for over a year and I am pleased to say it was a positive experience. Even during the difficult times at the start of the pandemic the team were helpful and responsive. All my queries have been dealt with in professional manner. Thanks again guys! ??... Read more

Tenant

8th Jun 2021 (4 years ago)

C Aslanian

Not great as i neverget replies to rental enquiries... Read more

Tenant

26th Mar 2021 (4 years ago)

R Weiner

We have been renting with Homelets for the past 4 years and have received high quality, professional and friendly service throughout. Always really responsive if there have been any issues sending someone out either the same day or a few days after, making sure we never were without what we needed. Maria has been an absolute pleasure to deal with and is a real credit to the company. She has made our time here so enjoyable, we can always count on her to provide us with accurate information and keep us up to date with plenty of notice if anybody has needed to come round. If you want a transparent, fair priced service with reliable and responsive staff, I couldn't name a better letting agency.... Read more

Tenant

12th Mar 2021 (4 years ago)

A Moreno

Started renting with them a couple of months ago after moving from a different area, the whole process was smooth, efficient and very friendly! Alex kept us posted throughout the whole process and helped to accommodate our requests at all times. Definitely would recommend!... Read more

Tenant

3rd Mar 2021 (4 years ago)

K Smith

Recent transaction with Homelets & Sales went smoothly with the help of Alex and Maria. Lovely team and really accommodating. Would use again and would recommend... Read more

27th Feb 2021 (4 years ago)

J Macdonald

Great service and a wonderful team to deal with. Alex was accommodating and organized at getting everything set up for the move. Always kept up to date and with very quick response times on any questions. Pleasure to work with.... Read more

1st Sep 2020 (4 years ago)

D Cornelius

Was a tenant with them for 7 years and they were great, deducted 1 star due to reclaiming deposit being bit of a nightmare, although I believe the landlord was the main culprit.... Read more

Tenant

7th Aug 2020 (4 years ago)

J harrington

Me and my friend Samantha both have rented with homelets before however they were not good to both of us, leaving us without heating and electric for weeks. They only care for money and when you ring they hang up as they have bad attitude problems.... Read more

Tenant

12th Dec 2019 (5 years ago)

C hollington

AVOID AT ALL COSTS!!!! Danielle and Maria - rude, ignorant people, they stole over £1000 deposit off me and kept coming back for more telling me if I don't pay the landlord will take to court just so they can get extra £100 court fees (in which was all a lie as they refused to show proof landlord took it to court)... Read more

12th Dec 2019 (5 years ago)

P Young

Very helpful with any issues... Read more

10th Dec 2019 (5 years ago)

K Nutt

I have recently moved out of a property with Homelets and sales after 4 and a half years. The initial moving process went really smoothly. Whilst living in my property I did have a lot of maintenance issues that needed fixing but I was in constant contact with Danielle throughout my entire time at my property and she helped with all issues and these got resolved, if at times a little later than expected. In all very friendly, helpful and reliable. Danielle I will somewhat miss our emails haha!... Read more

Tenant

30th Jan 2019 (6 years ago)

P Hobson

I tell you truly. Homelet is a worse Estate agent in the world. If you want to be robbed all your money then Homelet can be your friend. Their managers are impolite. They have all for landlords and but they don't care of tenants . Avoid signing agency fee before signing the tenancy agreement. If Homelet offer this option run away because they will keep your money without letting the property you. Avoid merely this agency if you don't want to have issues after. I was right on everything when I signed and paid the cash agency fee £200 and the deposit £700 and normally I was supposed to move in a week later. They made me waste my time (3weeks) and money before making me to meet the landlord in his house to be heard from him that he would not let me move in the house because he didn't see and have the contract from Homelet before meeting me. They checked my references and everything was fine. But they refused to rent to me the house and to give my agency fee because of the landlord and I was homeless the day after with my children. Again avoid this agency... Read more

Tenant

6th Dec 2018 (6 years ago)

A Cd

Firstly It is my opinion and my right to review this company negatively.Secondly I have not removed any review! And thirdly I have not given consent for you to print names in your pitiful responses so due to data protection once again I ask you to remove my name. I rented a house off this Homelets for a year and had the worst year! They refused to replace a broken boiler for 5 weeks, after week 5 an independent gas engineer confirmed the boiler had been leaking carbon monoxide! Prior to this and their unwillingness to replace it we were left without hot water/heating for several days! The maximum length of time legally is 24 hours! NOT 5 DAYS! they refused to pass me the contact details of the landlord too (unknown why?!) this saga went on for 5 weeks until carbon monoxide revelation forced them to act! When I complained about all this (and other issues) I was told by manager to “find somewhere else to live”! Yes correct that is what the manager of Homelets told me for simply complaining about no boiler! I reminded him I had signed a 12 month contract and indeed I had not broken any tenancy agreement terms and conditions (unlike Homelets!) The secretary Maria Binks also passed a complaint we had to the contractors which led to an angry workman attending the house not happy about my complaint! How very unprofessional?! All in all we are so thankful and lucky to have escaped from this company and luckily we didn’t die of carbon monoxide poisoning. ALSO ensure this company has actually registered the house with the council to legally let it out! They hadn’t with our one! hopefully a hefty fine is looming for this illegal act. Also if you read the below post from Danielle Hall you will see she has given positive feedback however if you go onto Homelets website you will see this same person actually works for Homelets (secretary) so clearly a conflict of interest and clearly only trying to counteract the true negative feedbacks from genuine ex tenants, a typical style trick from this shoddy company. Many thanks for reading this review and I’m sure it will be useful and hopefully gives unsuspecting decent people the knowledge to form their own opinion and decision if thinking about letting a property from these people. NOW the important bit! People (honest/decent/unsuspecting tenants reading this review) please look at Maria Binks’ response to my review below!!!! I will re-respond with the facts and truth!.......Maria, 1) your first mistake is publicly revealing/ admitting that that you DID leave a family with no hot water/heating for 5 days! You admitted that by admitting you refunded 5 days rent! The refund is of no consequence! LEGALLY you cannot leave a family with no hot/water heating for more than 24 hours! Do you not know the law?! clearly not as..... 2) you DID NOT even register the property with Liverpool City council in order to legally let the property in the first place! (As mentioned earlier hopefully a hefty fine is awaiting you for this illegal act!) 3) AGAIN I reiterate, we did not live happily after the boiler was replaced, we lived in fear due to the threat of eviction that your husband Alan Binks made to me during a phone call! Is he denying saying this??!! You’re either defending him or you’re simply not aware of it but ask him to be honest and admit he said it! Sadly I actually think you’re not even aware of what he said! 4) YES the boiler WAS LEAKING CARBON MONOXIDE!!! You know this because this was the final catalyst which MADE you replace the boiler because the engineer condemned it and taped it off!!!!!! Stop lying!!!! 5) you say you did not know the fire had been condemned prior to us moving in! Why didn’t you know? You’re managing the property so why didn’t you know?! Is that not your duty to know this?! 6) You forwarded a confidential email i’d sent you to sub-contractors! Unprofessional(as are your continual responses to my review) as opposed to accepting my opinion, you look very unprofessional with this online arguing! My review is my opinion, accept and move on and strive to be better.... Read more

Tenant

27th Mar 2018 (7 years ago)

C Ch

Appalling company. Left a family with no hot water/heating working properly for many week and at one point completely without either for 5 days!!!!!!!!!!!. When we complained we were told my the ‘director’ Alan Binks that we should “look for somewhere else to live”! Yes thats correct, for simply complaining that we had no hot water/heating! We personally took that as a threat! They refused to replace the boiler for weeks and weeks until I paid for an independent engineer who confirmed THE BOILER WAS LEAKING CARBON MONOXIDE!!!!!!!!!!!!!!!! You should be ashamed of yourselves Homelets!!!! When asked for the contact details of the actual landlord we were denied this information! All staff including Maria Banks and the receptionist called Jenna all told lies either via email or verbally on the phone. Maria Banks signed our tenancy agreement and failed to mention the gas fire had been condemned! Until we had signed and moved in and discovered this! Thanks for that! I feel sorry for the next people that move into the address of 10 the copse Liverpool L18! Also they broke data protection laws, e.g when we advised of poor workmanship by the contractors that they hire to fix issues, Maria Banks forwarded our email to the contractors! As such very awkward when contractors arrived days later Re yet another fault with the house! That’s the kind of professionalism you’re dealing with here. And yes the below post by Danielle Hall is very questionable seeing as she works at homelets! No doubt she gave a glowing review! I bet Alan and Maria have never left you without heating/hot water for weeks have they Danielle?! All in all a discraceful set up. We pity anyone who rents off these people.... Read more

Tenant

8th Mar 2018 (7 years ago)

D Hall

I have recently rented a property with Homelets and Sales. All the staff are helpful, personable and respond very quickly to questions/queries. They took the stress out of moving home. Thank you guys!... Read more

Tenant

15th Dec 2017 (7 years ago)

M X

AVOID AVOID AVOID! Cowboys with the sheriff Alan Binks himself! Left a family with children with no boiler/ hot water / heating in the middle of winter for weeks! When complained and wanted an actual boiler that worked we were threatened to "find somewhere else to live" by manager Alan Binks! Disgraceful lies told by them all Maria Binks and receptionist called Jenna. You should be ashamed of yourselves and hopefully NALS will put an end to your trading!... Read more

Tenant

27th Oct 2017 (7 years ago)

M Justiniano

like this place... Read more

13th Apr 2016 (9 years ago)

A Thomas

Rented for over 15 years through a number of private landlords and agencies and Homelets have been the best by far. Recommended.... Read more

Tenant

S Jones

Really friendly staff. The whole process from viewing my property to moving in was easy and straight forward. Would definitely recommend!!!... Read more

Tenant

S Jameson

Very good experience and easy to deal with. Staff were helpful and able to answer our queries and we got a lovely house from them.... Read more

Buyer

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