F ai
Kala helped me find my dream home and I couldn't be happier with the service I received... Read more
Buyer
11th Dec 2021 (3 years ago)
E Obahor
I particularly want to thank VIJAY for his professionalism and quick response in dealing with my requests regarding my property. He is very efficient, polite and friendly. Very happy with his service... Read more
3rd Dec 2021 (3 years ago)
J Balakrishnan
Very good and professional Estate agents in Croydon and good hospitality like family atmosphere. I touched with them more than 12 year's and happy with them... Read more
23rd Nov 2021 (3 years ago)
M Malik
Rented my property through James Chiltern, have shown to have good knowledge of the market and provided a good service throughout my time with them keeping me up to date.... Read more
Landlord
23rd Nov 2021 (3 years ago)
J B
Absolutely horrendous service, no regard for their customers and incapable of providing effective communication.
I've never dealt with a company that has such consistently low standards, each time you think they've hit a new low they outdo themselves yet again.
Avoid at all costs.... Read more
20th Sep 2021 (3 years ago)
T Bone
I'm a landlord and I used James Chiltern as a letting agent. They ignored my tenant for months, failing to make basic repairs to the property without notifying me, making my tenant's life a misery.
When I found out, because the tenant contacted me directly, I instructed James Chiltern to make the repairs. But James Chiltern failed to do so and left me to make the repairs at my own cost. Despite this, James Chiltern still took their full letting fee.
When I told them it was time to part ways they failed to respond until the rent was due and then took 90% of the month's rent in fees and punitive charges for leaving them. They did that without my consent and without even informing me that they would. I only found out after they'd already taken my money.
The service they provided to my tenant was appalling but they've shown no care or worry about that. They've effectively stolen from me under the pretense that a term in a contract says they can, despite being unwilling to supply me with a copy of the contract they're referring to and despite their repeated failures to fulfil their own contractual obligations. Indeed the tenant's AST had long moved on from its fixed term to a rolling contract, yet James Chiltern maintain that my obligation to never leave their service exists in perpetuity.
The complaints procedure is essentially non-existant and there has been no attempt on their behalf to negotiate a fair resolution, despite the fact I've only had to remove them as a letting agent due to frequent failures on their behalf.
The treatment provided to my tenant makes me wonder if they were trying get them to leave so they could extract more fees from me in finding a replacement.
Most estate agents are difficult to deal with at the best of times, but James Chiltern are the worst I've had the misfortune of working with and I would advise anyone to avoid them. My tenant has written to me to thank me for removing James Chiltern as he couldn't take their appalling service any more.... Read more
Landlord
20th Sep 2021 (3 years ago)
N b
I recently sold my house in Croydon through James Chiltern. They were able to get me a higher price than I thought I was going to get and sold the house within a week. Ayyaz was fantastic, he kept me fully updated regarding the progression of the sale. I’d like to thank all of the team at James Chiltern for their excellent work and great service on the sale of my house.... Read more
Seller
3rd Apr 2021 (3 years ago)
U dias
I was eagerly looking to move in to a new house ; hence had contacted numerous Estate agents, no doubt all displayed apt professionalism. However the proactivness and customer experience displayed by Stahl Fernandes and his team ( JC branch at london road) was stupendous.
As a matter of fact , Stahl had gone out of his way to help us ( my spouse and I) in not only explaining each clause but also in getting ourselves settled down in this beautiful house with least stress , that I can now call a 'Home . I will always recommend him for a rental home expert advice. 5/5... Read more
Tenant
7th Mar 2021 (3 years ago)
N Aljeria
Hi please guys avoiding this state agent all property rubbish
Believe me they are good befor you rent and after all landlord they dealing with rubbish too... Read more
Tenant
25th Jan 2021 (3 years ago)
A Chappell
I have both rented out and sold a property through James Chiltern. The team was particularly efficient and responsive while I was renting the property out, including finding good tenants and organising a replacement boiler quickly and efficiently while managing the property. When I sold the property the marketing was professional and they found a suitable buyer almost immediately. Excellent service all round with clear communication from a friendly team with a lot of local knowledge.... Read more
Seller
24th Jan 2021 (3 years ago)
Q CLD
I'm a landlord who used this business for several years and am very dissatisfied with them. They are extremely forgetful and unresponsive. You have to chase them to do anything, even get the tenancy agreements signed which you'd expect to be their first priority. They seem incapable of solving tenant's problems or effectively communicating with tenants. They only contact you when they want money, otherwise they just ignored your emails.... Read more
Landlord
13th Sep 2020 (4 years ago)