Great and professional service. Robyn who was our sales progressor was brilliant. Her work ethic and motivation to get things done was great. She really did, at sometime what was a frustrating time for all parties involved kept the process moving. Very lovely and honest which was really appreciated. I would definitely recommend her service to anyone purchasing, especially first time buyers who might find the process a bit daunting.
One of the worst lettings agency. Property management is as bad as you can ever imagined - Unprofessional, lying. I rented a property from them and they haven't even cleaned the flat when I am moving-in. Inventory check hasn't happened. Flooring is plastered to cover the rot and boiler is broken. Had been chasing up the property management to fix the issues and they never respond. Heavily frustrating and fed up with their non-service. Never recommend this lettings agency to any one.
Worked with Streets Ahead with Myles Blair and I highly recommend him, great character, great attitude, always available and kept pursuing different options to help us find the right place. If you are looking for a new place, talk to Myles.
Rui De Sousa Campos
Do NOT use these agents!! They lack integrity, professionalism, communication and managerial skills, the list goes on. I lodged a complaint with these amateurs and it hasn't been resolved to my liking, and believe me, I had grounds for complaining.
They don't return calls, their emails are flooded with grammatical errors, they can't pass a message on to their employees. You really have to chase them up. Their mission statement reads, "“To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move.” What a load of flannel! Some clients may have had a better experience with Streets Ahead, but mine has been a complete nightmare.
The Lettings managers, George Potter and Daniel Woods both refuse to respond to my calls. Highly unprofessional and cowardly. A severe lack of attention to detail is plenty evident in their correspondence. Just an utter shambles if I'm very honest.
For those who have had a positive experience, count yourselves lucky because as far as I'm concerned these guys are complete cowboys. Unethical, unfair and unprofessional
Id just like to specially mention Daniela from the st albans branch, who was superb and very professional when she helped me with properties at a stressful time. She was a star! 10/10 service. Thank you Daniela and Frosts.
At the end of our tennancy we have had the house cleaned by company called Clean Culture Property Services Ltd which was recommended by Frost.
After they have checked the house over thwy said in the check out that there were cobwebs and carpets were dirty (which has been paid for to be done). We have been trying to explain that we have paid for professional cleaning of the house by a comoany that has been recommended by them but they rellied that they didnt have any problems with them in the past and there is nothing that can be done.
So we have spent £360 on end of tennancy cleaning and also have been charged extra £180 for cleaning the carpets becaus the company didnt do a good enough job.
Really bad customer service, Avoid!!!!
Hayley from Foxtons has been invaluable with a property purchase and is always ready and willing to talk to me and answer questions. She has made a difficult process easier with her warmth and professionalism. I would highly recommend her to other people.
Really bad organization. Unreliable and bad communication. Although they pretend to be the best is not real. They charge more then other competitors..