Lovely team. Sam is great and really helped sell my house and then the progression of my sale. 5*
Phoned them before Christmas. Spoke to a girl in the office there. I had a query about the rental or sale of a flat in their area. She was going to speak to the manager and get back to me. Still waiting. If they can't be bothered why should I be bothered about using them to sell my property.
We have recently sold our house with KFH Tooting and I cannot recommend the team highly enough. They were extremely professional, always attending viewings and providing prompt feedback. and overall providing a first class service.
Nathalie Navasothy is by far the worst person I have ever dealt with in estate agency! Everything she has said/done has been wrong from the start.
1.) Breaching data protection, by adding my flat mate into our email conversation which had my banks statements on!!!
2.) Saying the flat was fully furnished, which it wasn't.
3.) Getting the offer wrong on the offer form
4.) The old tenants are moving out on the Friday, so we can move in first thing on Saturday, that was wrong! Tenants are moving out on the Saturday so we have to wait.
Being the assistant manager, you think she could provide a better service, I would seriously avoid.
Id just like to specially mention Daniela from the st albans branch, who was superb and very professional when she helped me with properties at a stressful time. She was a star! 10/10 service. Thank you Daniela and Frosts.
Done work on 2 properties they manage and didn’t receive payment when it was due now being told have to wait another month. If you’re a small business don’t do work for these.
I am a landlord with few properties in Croydon area. I have been letting through Martin & Co for many years. Throughout the whole process they are excellent. With the Directors, Lettings team (Karolina & Co), Amy in Admin and Kath and Brooke in Property Management. They are good in finding suitable tenants, quick and efficient in dealing with any matters that arise regarding the tenants or property maintenance. So far so good.
The team was very good initially when first started the contract. However, when it came to taking my deposit back was delaying the work. Charged 90£ from the deposit saying for cleaning just for cleaning. ( i gave back the flat in a better condition then i got it) Staff named " Kaz" called herself as in charge was very unprofessional. She literally hanged up the phone in between conversation with the customer. Very unprofessional behaviour.