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- Lang Town and Country Lettings Ltd
Lang Town and Country Lettings Ltd
Opens tomorrow at 9:00am
52-54 North Hill, Mutley, PL4 8EU
Lang Town and Country Lettings Ltd hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Lang Town and Country Lettings Ltd does have 59 reviews, with an average score of 4.7/5 If you're looking to sell in Plymouth, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Stags - Plymouth and Chase Buchanan - Plymouth. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Lang Town and Country Lettings Ltd Reviews (59)
Have you used this agent?
90%
2%
0%
2%
7%
All (59)
Seller (10)
Buyer (7)
Landlord (13)
Tenant (15)
General (14)
H Ellis
We were so appreciative and impressed by the hard work, professionalism and patience on our behalf of the staff at LT&C which have been exemplary. At every stage, Becky especially, kept us in the picture and ensured excellent communication despite a challenging buyer, which required a high level of patience.
In addition, their pricing was competitive.
Many thanks,
Seller
11th Dec 2021 (3 years ago)
T Hawker
An exceptional service. Really couldn't do enough for their clients. Went above and beyond every time. Would absolutely recommend.
5th Nov 2021 (3 years ago)
V Dennis
Great service showing us around our new home , so impressed we sold our home through LTC too. Plymstock office sold the house to the first people to view it. The ongoing communication for 4 months was excellent and they regularly obtained updates from the solicitors and liaised with our purchasers. The new homes team were patient allowing us to revisit our new home and measure up as often as we needed.we’ve moved home a lot and they were the most professional team who have worked with us.
Seller
2nd Nov 2021 (3 years ago)
J harding
Amazing service can’t recommend enough Matt was fantastic helped us every step of the way just couldn’t do more!!!! We are very grateful
Jess and Kev
30th Sep 2021 (3 years ago)
B Mcewen
Well what can I say. We dealt with Nicki at Lang town and country and honestly she was amazing! She was so helpful to us even though really she didn’t have to be! She answered all of my questions for me and always had fast responses! We are so grateful for all of her help and the teams! Thank you again :)
29th Sep 2021 (3 years ago)
K Edmonds
We have just purchased our forever home through the above Estate Agents. All dealings with them have been responsive and professional. We have been kept in the loop all through the buying process. I would like to say a special thank you to Nicki who was fully aware at all times of what was happening throughout the chain. My Estate Agent also thought that Nicki always knew what was happening and was professional throughout
the exchange. It was stressful, but we got there in the end. Thank you for all your hard work in making it happen to you and all your team.
Buyer
14th Sep 2021 (3 years ago)
J Sharp
Lang & Co have been absolutely brilliant in every way. From the top quality photos and details to gaining a sale at a great price.
In this market it might have been easy to gain a sale but maintaining the sale and keeping all parties informed isn’t. With Lang’s dedicated sales progression team they keep you up to date every step of the way and support you with advice and information.
If you’ve not moved many times before this is a great reason to sale with them. We would not recommend another agent.
Seller
27th Aug 2021 (3 years ago)
B Reid
Amazing Service from Lang Town! Especially Becky who kept us informed the whole time! Thank you so much
12th Jul 2021 (3 years ago)
J Coulton
This was the third home we have bought/sold through Lang Town and Country , and the service, as previously was excellent. Great communication from Nicki, and would always recommend Lang Town and Country wholeheartedly .
Seller
9th Jul 2021 (3 years ago)
V Cleaning
Excellent service provided for the sale of our home. From day 1 to completion we were kept well informed. I highly recommend this company. Thanks so much for a smooth sale to everyone involved ????
Seller
17th Jun 2021 (3 years ago)
C Bishop
Exellent professional and extremely polite and friendly staff keeping me informed of everything that was happening from day 1 to completion of sale..thank you all
Seller
11th May 2021 (3 years ago)
B Mclaughlin
Great service! Really helpful and professional letting agency.
Landlord
4th May 2021 (3 years ago)
D Powell
I’m very happy with the service Lang Town and Country provided for us. They kept my wife and I informed throughout the whole process of buying a house with them, and we could not have asked for any more. Thank you, we really appreciated all your help.
Buyer
21st Apr 2021 (3 years ago)
W Coulton
I cannot speak highly enough of the service received from the team for the sale of my property. They pro actively communicated and updated me on progress and responded promptly to any queries. Where they excelled was after an offer was accepted and they liaised with the buyer's solicitor and myself and my solicitor to maintain momentum right up to completion. We wouldn't hesitate in recommending Lang Town & Country Estate Agents in Plymouth.
Seller
3rd Apr 2021 (3 years ago)
L smith
We have had a turbulent time buying a house in the current climate but the team at Lang have been exceptional at keeping things moving and updating us along the way. A HUGE thank you to Gemma.
Buyer
13th Mar 2021 (3 years ago)
S Short
In 2015 we had finished our home (5 bed, waterside, high spec) when we found another property and moved. I had happily and without incident let properties since 2000 using newspaper adverts then social media etc finding and managing lets myself, ( I am a Plymouth City Council Accredited landlord) i wasn't happy about placing it on gum tree! I approached Lang Town and Country and met Penni at the property she talked me through the options. Initially i had thought i would simply use the tenant find as they have established relationships with markets to relocating professionals, forces personnel and prospective tenants i had no idea how to reach. On discussing further i chose the managed option for the property. Feeling secure that the enthusiastic professional young team combined with experienced management and accounts back up warranted the management fees for our beautiful home. I now place all new tenancy finds with the team, their platforms for finding tenants, referencing, arranging any certification necessary (gas safety, epc'S etc) is slick, friendly and stress free. Pictures taken are fabulous as are the videos. I could do it, but the peace of mind that comes from their careful tenant matches is well worth the fee. Thanks to Richard, Bryony, Sam, Claire and Rebecca.
Landlord
5th Jul 2020 (4 years ago)
B Simões
Good agency with possibly the most comprehensive number of houses in Plymouth. Extremely friendly letting agents. The only reason why I didn't gave 5* is related with communication - the previous tenant didn't left the property in the expected date and I was not told. However, they worked quickly for me to move quickly to the new house.
Tenant
5th Mar 2020 (4 years ago)
N Miles
We recently bought our first property in Plymouth through LTC. Everyone was kind, helpful and professional. In particular we would like to thank Debbie (sales progressor), she kept us updated us regularly, even daily when necessary and kept us sane when things became difficult due to a complex chain.
Buyer
3rd Mar 2020 (4 years ago)
P Warner
Great service today. I deal professionally with lots of letting agents in Devon and Bryony has been brilliant. Viewing itinerary easily arranged, all questions answered, invaluable and most helpful local knowledge. Thank you.
Landlord
13th Feb 2020 (4 years ago)
T Cowan
Bought my first property this year through the Mannamead Rd branch of Lang Town & Country and really couldn't have been happier with the whole process. My offers were responded to promptly and once we'd agreed a price, the sale process was handled very well. There were multiple bumps in the road but none of these were the fault of the estate agent and Debbie, the Sales Progressor, was extremely helpful throughout acting as a go-between with myself and the seller's legal team, I doubt we would have completed on time without her attentiveness and hard work.
Buyer
3rd Dec 2019 (5 years ago)
D Ivanov
As someone who had no clue of the whole renting process, I have to say the team at Lang Town & Country have been outstanding - upon starting, Carla made sure to give me all possible options on how to proceed and get me familiar with the process and what it includes. Bryony and Abi were top notch when it came down to flexibility and keeping me up to date, as well as always being available for any questions I had.
Tenant
20th Nov 2019 (5 years ago)
L Williams
The team have been amazing from our purchase on our new house and from the letting side of our house we are letting out. Every single member of the team that answered the phone was lovely to deal with. In a cynical world we love in, its such a refreshing change to find a company that are so professional at every corner. Thank you all so much. Regards. Lloyd & Louise.
Seller
6th Nov 2019 (5 years ago)
A Coleman
Excellent helpful services. They really made it happen when I needed it. Many thanks to the team, especially Abigail
4th Nov 2019 (5 years ago)
S Dixon
Can't thank Andy Sharlotte Debbie and Kayleigh enough for all their hard work in selling our house. Thanks to them we sold it in 2weeks which was amazing. They all made the process very easy and kept us updated all the time. To say they were amazing is an understatement. Thank you so very much guys. A********
Seller
21st Oct 2019 (5 years ago)
D Bennett
my experience has been outstanding, from the way the phone is answered to dealing with my questions simply brilliant, Beck Jude is my account manager and she has not put a foot wrong, attentive and very proffesional
12th Aug 2019 (5 years ago)
A Ferna
The worst property management company I've come across in the UK. When we applied for a property, they pushed us to pay the safety holding deposit on the same day. We did pay it as we were desperate to make our move from London to Plymouth although it was obvious we were not getting it back according to their "smartly gathered" terms and conditions paper. We were sure to proceed it though as we had excellent credit and work history. What a bunch of incompetent people who couldn't understand we did not have work in Plymouth when we lived in London?! Then they agreed to proceed after we explained the obvious. Then there was silence, delayed replies and it came the day we had to move out from our old property and only when I checked the progress by emailing, the manager Bryony replied saying she was on annual leave (an excuse for the delay) and that the guarantor's income needs to be 3X the rent. We could have arranged any amount of guaranters had they informed us on time. They also accused us of lying regarding employment which we did not. We worked at the time of application and my wife gave resignation relying on this particular property. The last email was that they were going to put the property back in market because we did not reply. Why would we?! If you are using this agency be aware of what to expect!!!
Tenant
9th Jul 2019 (5 years ago)
T Mapata
Literally no words. Just avoid.
This is an edit to respond to what the owner has said.
I didn’t want to go into full details of the so called “cleaning” charges but with that response I had to.
The cleaning they are talking about are mostly non-existent marks that they can only see on pictures. They took those move out pictures in a different lighting than the move in ones but I’m so woke. I took my own pictures as well at move in and move out with the exact same lighting which I will most definitely be submitting to TDS. I’m mostly appalled by the carpet cleaning because it’s exactly how it was when I moved in but they wanted to use my deposit money to have it professionally cleaned. It’s not happening.
And also if you can’t determine what cleaning services charge where are the post cleaning receipts that show that the amount you deducted is what’s meant to be deducted? For all we know you are using people’s deposit money to do standard enhancement for the next tenant which is so not on.
Tenant
26th Apr 2019 (5 years ago)
A downey
Very helpful, friendly and competent staff. Very quick exchange. Often went above and beyond.
19th Feb 2019 (5 years ago)
J Beckerman
Lang Town and Country provided excellent service, and assisted me in finding the perfect flat in the highly desirable West Hoe location.
8th Jan 2019 (6 years ago)
S Chivers
Great Service from Lang Town and Country. On the Lettings side Bryony Green and her team provided an excellent service and would not hesitate to use Bryony and her team again. On the sales side Gareth Forest and Beck Ford went over an above to ensure our sale went through. A great combination.
Seller
4th Dec 2018 (6 years ago)
A Brown
Very efficient and honest estate agents, who do as they promise. Good communication and professional service.
26th Nov 2018 (6 years ago)
C Mail
Lang Town and Country Lettings once again exceeded themselves with a top quality service. They let my flat within a matter of days. This time it was Emma, dealing efficiently with each stage, but the whole team there provide an exemplary service. They are professional, helpful and good at getting the job done. They shine out as a great team. Many thanks!
Landlord
13th May 2018 (6 years ago)
J Webb
Fantastic job on getting potential tenants lined up. The team were proactive from the start and lost no time in the initial appraisal of the property. This enabled the marketing to be ready for potential viewings which lead to a lot of interest and a tenant being found quickly with all the reference checks being carried out. Excellent service with good value for money. Hassle free would definitely use this service again.
Landlord
10th May 2018 (6 years ago)
N Plymouth
Agents are always very polite when you are dealing. We were good tenants, always paid our rent on time, kept the flat clean, logged maintenance issues quickly and were patient for the repairs to be done. However we always had to chase up any issues logged on their online website before anything was actually done, other than them just 'acknowledging' the log. We had major problem in the last 6 months of a tenancy with the bathroom, yet they didn't seem able to get this across to the landlord to insist that something useful was done to resolve it.
The biggest mistake we made was taking their word on good faith, they did not provide us with a detailed, updated tenancy when we moved in, but took photos, which they later deigned existed. We left the flat in a much cleaner state than when the tenancy started, yet they still tried to charge us obscure and punitive charges. Which we disputed and got most removed. we would highly recommend getting everything they say in writing, regardless how nice they seem over the phone, insisting they do a thorough job at a change of tenancy and taking your own photos when you move in.
***in response to the letting agents response below***
Thank you for looking back at the log dates. It is unfortunate did you could not respond to many maintenance issues promptly. We have numerous logs where we had to phone over a week later as you did not respond via the online the log. For instance it took over a month to send a plumber out when we reported a leaking shower.
We also note that the 'charges for removal of furnature' that the landlady said she would not charge to compensate for the drains, (despite that fact we left the furniture under your instruction) were never actually incurred, as in the current photos online the furniture is still there.
We paid fees for a new tenancy at the start of our tenancy so expected the job to be done thoroughly.
Tenant
11th Mar 2018 (6 years ago)
A Mole
Bryony was always attentive and ready to help us! Made us feel valued as tenants and always quick to solve problems. Thoroughly recommended renting through these guys
Tenant
7th Feb 2018 (6 years ago)
S Cross
Currently letting through Lang Town, North Hill where Emma deals with my property. great property manger, handles with any issues promptly. found tenants over Xmas period for me which was a bonus!
Landlord
23rd Jan 2018 (6 years ago)
L Salmond
Fantastic service. Very efficient. We got our place sorted within a matter of weeks. After finding it on Zoopla at Christmas we're happy to say were moving on 1st Feb. A special mention to Emma for being very helping and responding quickly to any enquiries I had.
22nd Jan 2018 (6 years ago)
M Hayden
Very pleased with Lang town and country lettings, this is the first time I have had my property fully managed and the whole process was stress free. I would highly recommend Richard and the team, they found great tenants for us.
Landlord
22nd Jan 2018 (6 years ago)
B Murray
I always receive the highest standard of service from Emma in the Lettings office. She is friendly, conscientious and professional, making sure all communications regarding the property I rent from Lang Town And Country are dealt with immediately and efficiently. I highly recommend Lang Town and Country as a letting agent; as a tenant they make sure you are valued.
Tenant
22nd Jan 2018 (6 years ago)
A Cat
I've rented with Lang Town and Country for almost 2 years now and have always found them to be an excellent Estate Agent. They are always kind, responsive and efficient. Their system for reporting maintainance and checking the status of issues is also very efficient.
Hugo has been my contact at Lang Town and Country and I cannot fault him. He is always responsive to problems, effective at relaying information and a pleasure to talk to during routine property checks.
Whilst I have not used Lang Town and Country for renting out a property, I can imagine from my experience of renting with them that they would be very effective and efficient from a landlord's point of view also.
5 Star Lettings/Estate Agent.
Tenant
21st Jan 2018 (6 years ago)
A pawley
In 20+ years of being a Landlord, both in the UK and abroad, I have never met a more competent professional than Bryony Green. Bryony combines technical knowledge, attention to detail and remarkable courtesy to both landlords and tenants. I unreservedly recommend her for all property management requirements.
Landlord
13th Jan 2018 (7 years ago)
M Summerell
I have been very impressed with Lang Town & Country Lettings since I first viewed a property near the end of October. From my first meeting with Carla, who arranged the viewing, to dealing with Bryony it has been a really positive and professional experience. As property manager Bryony has been very helpful and and has responded quickly to any issues.
Tenant
28th Dec 2017 (7 years ago)
T Branch
very helpful and friendly i went for a viewing with them and nothing was too much trouble and they knew their stuff came across Professional and experienced and really feed me loads of info that was probably common to most clients but was all new to me and really helped and explained bits unfortunately I didn’t go through with the buy but would and have definitely recommended them :) thanks Becky :)
19th Dec 2017 (7 years ago)
D Firman
I feel compelled to write a review, the whole team at Lang Town and Country are amazing. We found them to be very caring, helpful and knowledgeable. Plus their after care is just as helpful, with the help from the maintainence department. They provided us with the extra skills of a fabulous painter and decorator [Lauren] and the expertise of Tony, whom is just wonderful. Thank you so much, would have been lost without you!
Debbie Firman.
30th Nov 2017 (7 years ago)
N Roadnight
I'm based in Dubai, so communications and a hassle free 'one-stop-shop' solution is No.1 in my requirements for an Agent to take care of my place in Ivybridge. Rebecca Bartlett delivers and really needs six stars!! Highly recommended.
Landlord
1st Nov 2017 (7 years ago)
J Puleston
Great service. Quick to respond to issues. Lucky enough to have Emma looking after us for almost two years!
Tenant
1st Nov 2017 (7 years ago)
R Scott
I have been using Lang Town & Country Lettings to fully manage my property for the past year. Becky has been amazing, friendly, professional, knowledgable and always smiling. Definitely recommend them!
Landlord
31st Oct 2017 (7 years ago)
M KEVIN
I was very impressed with the professionalism and enthusiasm from this agency. This is the first time I have used an agent to manage my property and I would highly recommend Richard and the team to anyone looking for a stress free professional service.
Landlord
31st Oct 2017 (7 years ago)
A watson
This is my first experience at letting a property. Langs gave an excellent service and I would recommend them. The staff were helpful, friendly, knowledgeable and made everything run smoothly.
Landlord
29th Oct 2017 (7 years ago)
R Manning
I would highly recommend Lang Town and country Lettings ,very professional always keeping me in the loop with what’s going on. from my first meeting with Carla to the property being let with Hugo. Five star service. Will definitely be using their services again in the future.
Landlord
16th Oct 2017 (7 years ago)
S Robbie
My husband and I bought our first home from Lang Town and Country and we couldn't be happier there three years on.
When we went to receive our keys for the property the team presented us with a welcome card and package for moving in - a bottle of champagne with all the necessities and temporary fixes:
kitchen roll
tea towels
washing up liquid
thick plastic wine glasses
plastic cups
cleaning products and cloths
It was such a lovely gesture and really did help us for when we started moving into the property.
The team were always helpful and had time for us. They made moving home really easy and enjoyable.
Buyer
17th May 2016 (8 years ago)
J Hulton
Highest quality service that I have come across. Thank you for your attention to detail, thoroughly recommended.
17th May 2016 (8 years ago)
C gut
We are renting with this agency and everytime we had a problem nothing got sorted. It is raining now in my flat, and it has been like this for more than a week and nothing has been done. We called them numerous times...I think they called back twice.
This feels so disrespectful and ilegal.
Tenant
14th Nov 2015 (9 years ago)
V Celentano
I have seen several flats n Plymouth with this lettings agency: I must congratulate with them for how professional they are! Last Saturday Tony showed me a couple of flats in the Hoe, he knew everything about them; he was able to advice me on which property would have fitted well for my needs, and how to negootiate with the Landlord!
I strongly recommend this agency...It's good to know that there is someone who can help when you need to move! Thanks!
10th Feb 2015 (9 years ago)
D Davey
Firstly, we must congratulate the Lettings team for delivering a first class service, from registration, initial inspection through to moving in.
Having been a home owner for many years this was our first experience of renting a property but the team made us feel very welcome like we were their only tenant and the welcome card and gift on our first day made the whole experience very special.
We feel very comfortable in this beautiful property and may just put our next house purchase on hold whilst we enjoy the benefits the farm and estate has to offer.
Tenant
16th Oct 2014 (10 years ago)
G Harper
I needed to find a place to stay in Plymouth quickly, Town and County lettings were very accommodating I approached several agents but this agent was able to show me a property the same day for a reasonable price, a modest one bedroom flat in a great location on The Hoe. They even provided a bottle of wine when moving in. They were happy to attend to serious maintenance problems quickly and were always friendly and approachable at their office and easily accessible on the phone. They returned my deposit quickly and efficiently.
Tenant
1st Sep 2014 (10 years ago)
S Booth
Please avoid this agent. Having been a good tenant for 2 years we have recently moved out. We left the flat in a very clean state - they have now withheld £250 of the deposit over cleanliness providing photos of tiny corners of cupboards I can't even prove is our flat ... On asking to return to flat apparently cleaning has been done already(?!) - they will not provide receipts and they want £120 to "repair" picture hooks holes which were there when we moved in. We are so stunned as bent over backwards to let landlord sell this flat allowing the new buyers have viewing ensuring the flat was in great conditions. This agency neither treat you with respect or loyalty - expect to lose your deposit - they will fleece you and ignore your sensibility on the subject of how wrong the situation is.
My complaint is going in to the Property Ombudsman as we speak.
Dreadful and most unethical. Please avoid for your own preservation and sanity.
Tenant
5th Jun 2014 (10 years ago)
A Hutchings
Great overall experience with Lang Town & Country - both the lettings side and residential sales.
I am immensely impressed with the continued contact that the Lang teams have provide. Providing me with a personal email address for Mr Rabin has helped me become 'in the know' with any up and coming properties that are instructed on the market.
They personalise their contact and make you feel like you are the only person looking for a property.
Although the lettings team were helpful and friendly while out on viewings, myself and my boyfriend decided we would like to buy.
The team were helpful in pointing me in the direction of the Sales Team who contacted me immediately. We are first time buyers and felt happy and calm when dealing with the team. We are now in the process of buying a property with Bradley's estate agents but we both wish we were buying with Lang.
Buyer
G Higgins
The staff in this office have been excellent. I had a temporary let for 2 years and the service received from Rebecca at the North Hill office was professional, helpful, friendly and really nice. The whole letting experience from signing up-to-date reporting problems and terminating the lease was efficiently managed and always dealt with promptly. Thanks again for your help.
Tenant
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