Absolutely awful start to finish. Agent valued the property wrong, wouldn't answer emails, didn't pass on an offer, and messed up the paperwork almost costing the sale. Never experienced such a terrible agency in 30 years and having bought/sold dozens of properties... Read more
Seller
18th Jan 2024 (1 year ago)

Initial valuation and marketing price was provided by someone who works in another part of the county (Truro) and did not know this area as well as her own very large patch. Whilst the price may have been achievable, we only had one viewing. The local agent wanted to reduce the price after only a few weeks in order to draw the interest of more clients. We stated at the outset that the price offered needed to be realistic and that we would not entertain price reductions. Our main contact at this office in Plymouth, appeared to leave the company abruptly and we felt that there were problems within the Plymouth office. The administrator replied to emails promptly but we did not receive regular updates from any staff, and certainly nothing at all after we had refused to reduce the property price. We could not see how they could possibly justify their high commission rates based on our experience of their pure lack of activity, interest and expertise,
once it had been acknowledged that the house had possibly been overpriced. We are very sad to have to post such a negative review. We had great confidence in them initially.... Read more
Seller
6th Oct 2023 (1 year ago)
J HEWITT
Having sold properties in the past with different estate agents I was expecting the typical sales service, however I was surprised and amazed at the proactive, kind and compassionate service we received. Thank you for all you have done!... Read more
Seller
4th Aug 2021 (3 years ago)
D Cantin
We would recommend using Staggs.
Have recently completed a purchase through them and we were impressed by their professionalism and support during this time. It took a while longer than anticipated but we were kept fully up to date with everything that was going on.
Thank you especially to Natalia and Lynne.
As a negotiator Natalia is excellent at her job and she went above and beyond.... Read more
Buyer
18th May 2021 (3 years ago)
Very professional, always keeping us up to date with any feedback.
Very quick with the paperwork to us and the buyers and solicitors when we sold... Read more
Seller
16th Sep 2020 (4 years ago)
B Pascoe
Stags plymouth have been friendly, professional and helpful throughout the whole process of both selling and purchasing our properties.
I would not hesitate in using them again.... Read more
Seller
11th Aug 2020 (4 years ago)
P Spreckley
Stags did not cancel our appointment when the house we wanted to view had already accepted an offer and we were not informed. Drove 50 mins each way to see the house with my 93 year old father and we were turned away by the occupants. To be fair one of the senior partners did contact me and apologise. - Honestly I do think they should monitor their staff a little better.... Read more
11th Aug 2020 (4 years ago)
J MacQueen
Thank you Stags! Great friendly and professional service throughout the sale of my house. Special thanks to Carleigh and Robin for their guidance. You made the process easy.... Read more
Seller
19th Jul 2019 (5 years ago)
M smith
Wonderful attention to detail, great personal service and I would thoroughly recommend. (ask for Victoria)... Read more
27th Nov 2018 (6 years ago)
L Owen
I have recently sold a property in Cornwall using the services of Stags in Plymouth. Various members of their team assisted with the sale, but I would like to mention Victoria Brooke in particular. Victoria's patience, professionalism and perseverance made the transaction relatively straightforward, and it was a pleasure to deal with her from start to finish. I would have no hesitation in recommending.... Read more
Seller
19th Nov 2018 (6 years ago)
M Kettle
We would like to go on record to express our thanks and appreciation for all the professionalism, guidance and good humour of Hugh Niven, at Stags Estate Agents in Plymouth, whilst we negotiated the purchase of our dream home in Cornwall. Whilst it was not without its difficulties, and tricky moments, he steered us calmly (at least on the surface!) through it all to a happy conclusion.... Read more
Buyer
6th Jan 2018 (7 years ago)
THECARKUS
The Ladies and Gents at Stags Plymouth have been absolutely fabulous during the sale of our smallholding and cottage complex. It is a stressful experience moving home and even worse when selling a business to boot. Not only did Stags ace the major job of getting what I consider to be the best price possible for the property but they also got the little things right like returning calls, organising viewings and photographers and keeping on top of the conveyancing process. I am a picky person and I thought they did a spot on job. Thank you all. M&S.... Read more
Seller
25th Dec 2017 (7 years ago)