L Sampson
Kept up to date throughout the process both during the offer stage and through the sale. Always quick to respond and action any requests. Great team!... Read more
Seller
12th Dec 2024 (9 weeks ago)
Rupert
First impressions really good. Sadly this experience didn’t last long. There appeared to be no communication between team members within the same office.... Read more
9th Nov 2024 (14 weeks ago)
L Newton-Goverd
Best estate agent we've encountered! James was always welcoming and friendly and went out of his way to help. Thank you for everything... Read more
4th Oct 2024 (19 weeks ago)
N Monro
Laurel & Wylde have a fabulous selection of homes on their books and the team were welcoming and helpful. When we found our dream home we had absolutely exceptional support from Jayne with the Cheddar team (James and Leanne) providing additional assistance; nothing was too much trouble. Everyone was proactive in helping us get to completion. Absolutely no complaints and would definitely recommend L&W when searching for your next property. Thank you all we are very grateful.... Read more
Buyer
27th Jul 2023 (1 year ago)
They have done a good job. Good local knowledge- helped me find trades people. Efficient communication and good communication regarding offers.... Read more
Seller
13th Jun 2023 (1 year ago)
C Clifton

Laurel & Wylde Estate Agents truly are the BEST. Nick Puddy and his wonderful team make the selling process an enjoyable, stress free one for the following reasons: From the friendly, professional first telephone conversation we had asking for a valuation; The actual valuation with the very talented and enthusiastic Nick; The very talented, professional photographer Wendy taking gorgeous photos (and Nick's fab drone shots); The speed, care and skill of producing the sales details and getting them live the same day; The keeping us up to date and answering all our questions, even outside normal office hours, via WhatsApp;
The wonderful, friendly, professional and knowledgable Val and Tina who accompanied the viewings; Liasing between us and the prospective buyer to an offer being accepted. I could go on and on with praise but suffice to say, in all my years (and there are plenty) of buying and selling properties, Laurel & Wylde are the Estate Agents all the others should aspire to be.... Read more
Seller
22nd Mar 2023 (1 year ago)
C Rayner
An estate agents that goes above and beyond, extremely prompt and professional. It was no hassle arranging a viewing of our now first home and all communication was super friendly and fast. Chris was fantastic and helped us get our offer accepted quickly and made sure everything ran smoothly. The whole team are impeccable in their customer service and are very good at what they do! Thanks guys!... Read more
7th Jun 2022 (2 years ago)
A Flint
We recently purchased our new house that was being marketed by Laurel & Wylde and found them to be professional and helpful from the initial viewing all the way through to completion of our purchase. They were always quick to reply with any questions we had, or to let us view the property again/ measure up even after our offer was accepted. We didn't use them for the sale of our house but we definitely would next time. Special thanks to Chris and Jayne for all your help in getting us in our perfect home before Christmas!... Read more
Buyer
10th Jan 2022 (3 years ago)
Z Humber
I recently sold my property through Laurel & Wylde. They were very professional and marketed the property really well with great photos. I was kept fully informed about viewings. Once I had accepted an offer, I was given weekly updates on the sale progress. Highly recommended if you are selling a property!... Read more
Seller
30th Dec 2021 (3 years ago)
M Long

There is a lot of positive feedbacks and I can only relay my experience.
I am surprised, dissappointed and shocked that I instructed them to sell my unusual property (big garden, cellar, outbuildings etc) urgently as I had found somewhere I wanted to purchase. I explained this, I appreciate they had lots going on. But they were very slow to respond apart from taking photographs. The photographs were superb.
But 3 weeks later it and still no agent had bothered to come out and look at the house (with a view to being able to discuss the property with any potential buyers) or advise on the current asking price.
I tried to contact them but got no responses so edventually went through 'on the market' and also contacted their Burnham office to relay my message that I was taking my business elsewhere
I was surprised at this appaulling customer service as I had previously requested a valuation visit here and was impressed at the then agent (Nick) - his enthusiasm and energy was palpable! I had mistakenly thought this level of motivation would have become embedded in the Cheddar office but sadly obviously not. I had frequenty advocated people using them to market their property. Sadly I no longer feelable to do this
9 months ago I posted my perception of how my potential house sale was 'supported' by this company...and reported being unimpressed.
I recently had occasion to contact them again, this time to view a property they were marketing.
It transpired that a major factor in my previous experience was that their lead 'Leanne' had been on holiday. She was not this time and their response was terrific. The viewing was quickly arranged and supported wth a second viewing facilitated (with a builder for advice regarding my considered changes) within 48 hours. This again was supported by one of their staff, Chris.
Although I did not elect to proceed with the purchase I have to report what I experienced and it was very positive, highly responsive, they bore no grudge (outwardly anyway!!) and helpful. Back up to the 5 star customer I had anticipated last time. Thankyou... Read more
30th Sep 2021 (3 years ago)
V Fowler
We have used Laurel and Wylde at Cheddar both to sell and buy a property recently. We have found everyone there to be very helpful and professional. They gave us good advice and they would be my first choice if we need an estate agent in the future.... Read more
Seller
17th Sep 2021 (3 years ago)
T Cole
We recently bought a house through Laurel and Wylde. Chris and James were exceptionally professional, always helpful and available and Jayne kept us updated on progress on a weekly basis. It was a pleasure dealing with them.... Read more
Buyer
1st Jul 2021 (3 years ago)
E Vine
Excellent service from start to finish - amazing photos, house sold in 48 hours, brilliant after sales service with regular contact and communication with both sets of solicitors - cannot recommend them highly enough... Read more
Seller
27th Jun 2021 (3 years ago)
P Takle
Very good service from start to finish.we were kept well informed about viewings and accepted an offer within 2 weeks.After this Jayne was in contact with me at least once a week.
Leanne,Chris,James and Jayne were all helpful throughout .... Read more
Seller
27th Jun 2021 (3 years ago)
S Sturgess
Excellent experience when selling our house. Very professional and meticulous from accepting the offer through to completion. A special mention to Leanne, Chris and Jayne. Highly recommended !... Read more
Seller
27th Jun 2021 (3 years ago)
D Hill
Leanne, Chris and James were extremely professional, helpful and friendly. Unlike past agents we’ve dealt with, they went the extra mile and always gave us good honest advice and service. The photography was great and having Jayne to give us weekly updates with her experience and positive approach was an added bonus.
We highly recommend using this fantastic team.... Read more
Seller
27th Jun 2021 (3 years ago)
J Osborne
Staff were extremely professional and helpful. I cannot praise them enough.... Read more
26th Jun 2021 (3 years ago)
D Rausi
Took a while to sell my house but had plenty of viewers which is all we could ask for. Slight disappointment at the end as they seemed more concerned for my buyer's issues than mine.... Read more
Seller
26th Jun 2021 (3 years ago)
D Christy
Very professional and helpful. Special thanks to Leanne the Branch Manager. Would highly recommend using them if selling your property.... Read more
Seller
26th Jun 2021 (3 years ago)
O Edge
A fantastic agency with so much drive and passion. Very friendly staff and always there to help. Highly recommend!... Read more
25th Sep 2019 (5 years ago)
S Kendall
An excellent service ! I would particularly like to thank Jayne May for her outstanding service during our conveyance. Her perseverance and good humour were much appreciated. I highly recommend this company.... Read more
12th Sep 2019 (5 years ago)
H
Absolutely the best estate agent I have used. They were kind, friendly and I really felt that they were in it for me rather than themselves. They have a wonderful sales progressor who was incredibly responsive and I'm sure it is because of her that I managed to go from offer accepted to moving in within 8 weeks (and that's including some issues that arose with previous house).
I would highly recommend them as an estate agent for anyone. It was a truly seamless process.... Read more
Buyer
16th Jan 2019 (6 years ago)
S laycock
Excellent service. The team certainly went the extra mile to get us over the line. Thanks... Read more
18th Oct 2018 (6 years ago)
K laycock
We have exchanged today and wouldn't have got there so fast without the superb help of Nick and the team. I have bought and sold properties many times and I think this has been the easiest due to Laurel and Wylde... Read more
Seller
18th Oct 2018 (6 years ago)
L Trowbridge
I have just sold my house with Laurel & Wylde's help in under 2 months (a lot faster than I expected!). They are a very helpful team and just nice people to deal with. I'm also looking to buy another home with their help and will be recommended to friends & family. A lovely local business to be supporting :)... Read more
Seller
31st Jul 2018 (6 years ago)
S Rackham
Nick, James and Leanne at Laurel and Wylde have been totally amazing in helping us purchase our first home. From the first viewing to the aftercare we have received has been outstanding! Any issue we have had, big or small, we have been able to contact them straight away and they have dealt with it to a high standard!
We will definitely be recommending Laurel and Wylde to friends and family.
Thank you again for all your help.... Read more
Buyer
6th Dec 2017 (7 years ago)
Emma
I instructed the team at Laurel and Wylde to sell my house in Burnham. They did a great job. My house was under offer in just under two weeks and I handed the keys to the new owners after only 8 weeks. Genuinely nice people who aren't your typical estate agents. They also found me my new home which I absolutely love. 5* service, highly recommend and wouldn't dream of selling my house with anyone else.... Read more
Seller
14th Aug 2017 (7 years ago)
S Edmonstone
Great guys in this estate agent. Knowledgeable, friendly and worth a visit if you are buying or selling a house in the Cheddar Valley area!... Read more
28th Nov 2016 (8 years ago)
S Henderson
Very professional and friendly service. Very generous with their advice. Definitely recommend Laurel and Wylde if you are contemplating a change of home... Read more
11th Nov 2016 (8 years ago)