I worked most closely with Giles Sparkes (sale valuation) and Billy Brooks (sale negotiator) regarding the sale of our flat near Canary Wharf. Both are very nice persons and experts in their job. Billy managed to find a good client to make an attractive (= high) offer to buy our flat after a short time of viewing. In short Foxtons managed to sell our old home in order for us to buy and move into a bigger house in 4.5 months, which is a very short period of time in the current market condition in 2018 (i.e. before UK leaves the EU in March 2019). Our experience showed Foxtons at their very best. Giles, Billy and other members in Canary Wharf took many people to view our flat, e.g. there were 10 views in the first week versus 5 views in 2 months with another smaller estate agent we used prior to Foxtons. When it came to the final few weeks before completion and it was very tense because we needed to keep our buyer and made sure that person was happy, Giles helped Billy to work with all solicitors (my buyer, my vendor, and ours) and all estate agents in the chain to get things done quickly, i.e. they almost did the job of the other estate agent in the chain. Once in a while, I also talked with the manager (Mr. Thomas Holmes) of Giles and Billy, and it appeared that the whole team was very aware of our flat and its current situation. This is the main difference between Foxtons and our previously used estate agents who usually did not have the capital and human resource to rigorously and intensively get the job done quickly. There were ups and several downs along the way, because there were in total 3 buyers who expressed interest, put down (and some withdrew) offer, but Foxtons (especially ones at Canary Wharf Office) is worth every penny of their fee.
They are very quick to take our money, but the service was abysmal!
My experience with this branch of Foxton's has put me off them altogether, to the extent that I will actively avoid any properties being let by them
We have worked with this company for 2 years now. in this time, we have found them to be very professional and knowledgeable.
I would recommend them
Franklyn James management is terrible!
Highly not recommended ! They just disappear when we need help!
Dovile and Fiona did't reply to our messages when our boiler stopped working this winter - they didn't reply when our neighbor complained about having water dropping from their ceiling - They prevent other services (repair and inspection contractors) to do their work properly by providing them with incomplete set of keys.
Franklyn James where are you?
Nathan James has been extremely helpful throughout the process of finding and moving into the flat. One of us needed to store a car in london prior to the move and he was very kind in lending out his own parking space. Many thanks
I've been trying for nearly two weeks now to contact Nathan James in regards to organising a viewing for a property they have advertised for let however have not yet got any form of feedback at this time.
Even if the property is no longer available, he is tied up with other activities or his calendar has been full it would have been nice to get at least of some form of initial feedback so I at least know I’m in the recognition pipeline but instead this silence just leaves me feeling as though he either wants me to go away. Regardless this is not the type of behaviour I would expect from a professional in the industry.
At this stage I think I’ve seen enough to see what the service is like at this branch and so I’ll be taking my interest elsewhere.
I found the KFH team at the Canada Water branch all very cheerful and helpful.
In particular my sincere thanks to Jonathan Lawrie, who not only very quickly found a buyer for my property but throughout the sale provided an exceptional service and nothing was too much trouble.
Which I am sure helped to bring my sale to completion.
Ridiculous they ask for a 1-day charge of rent just out of a wording game! We confirmed the end of lease date the same as the date we pay the rent each month. But no one ever told us before confirmation that the day is actually counted but not the night before. Why on earth would we pay for the one additional day given that we actually move out two days earlier to that? It was out of goodwill that we end the lease by the end of month sharp... then on contrary heard from them such an unfair and unnecessary treatment.
It is really a frustrating and disappointing process negotiating back and forth. Such an unnecessary waste of time.
Daniela Gomes, lettings manager, has provided exemplary service in re-letting my Finsbury Park flat in quick time, as well as assisting with the previous renewal. Service levels worth coming back for. Top marks.
Ludlow Thompson are one of those agencies you never want to deal with. To put it simply, they will try to tempt you with a package of a fair deal and excellent tenant service but once they have your money, they don´t care about much else.
Firstly, the cost of the agency fees is extremely excessive. They take advance of your situation, not getting the contract together until the last minute (even at this time it was incorrect), and persuading to the new tenant (s) for a good review in their website. (I am talking about two emails every day from different members of the team, under the guise of to winning a competition that came across as being pretty unbelievable- even for estate agents). Unforuntately, the reviews written under pressure after just moving home are not a realistic reflection on the service they provide during and even before the commencement of the tenancy. Considering the amount of poor recent reviews they have received, it appears that not much has changed in relation to their customer service skills.
In my situation, after 6 months of a poor/non-existent service with them, not answering our emails, messing up our contract and then insinuating it was our fault, never giving us clear answers or agreeing to our negotiations in writing, obviously washing their hands, taking your money and sending of you off, I have no other choice but to make others aware of this sham of an agency.
Miss Anne Braimah is an excellent agent and person who helped us find a lovely apartment in London, us being more than 1,500 miles away from the UK. She devoted a lot of time in conducting Whatsapp video viewings, going to the apartment to make a high quality video and informing us about every step we need to take in order to reach a tenancy agreement. She tried really hard to convince the landlord to accept our offer and succeeded while she was keeping us updated all the time. The renting process ran exceptionally smoothly considering the difficulties existing when trying to rent from abroad. Anne is admittedly the best letting agent I have ever dealt with and she made such great effort to allocate our needs. I recommend Ludlow Thompson and especially Anne for renting an apartment in East London.
LudlowThompson Docklands locked us in a 2 year contract with no break clause when we asked for one year or a break clause arguing the landlord would only accept this. Now we found out they lied to both us and the landlord as we all wanted 1 year. And why did they do this? Well now that we want to change one out the two tenants in the flat they want to charge a fee of £570 for the referencing check. They've done absolutely no work to replace the tenant, we found the replacement and their referencing takes about 2 minutes. Furthermore, we want to leave this flat not because we need to move, but because of the appalling service. The fee would still be fine if they hadn't lied however, they have. Now this would also be fine if they had provided a service of adequate standards, but this was not the case.
Wardrobes and doors without handles have been in this state this since the beginning of the tenancy, even though we have requested on multiple occasions for them to be fixed. We were in fact told, they would be fixed the first week of the tenancy. A year in nothing.
We were assured the flat would be professionally cleaned before our entry into the flat. They had over a month to prepare it. This was again not the case. With greasy surfaces all over.
We spent more than two months without heating or with it rarely working, when Environmental regulations stipulate this is an urgent repair.
The faucet was leaking since the second month we entered the flat until just a month ago (I will repeat we have been in this flat for a year).
We had a mouldy wall, which made us sick for about 4 months where we repeatedly were told this was being dealt with. Again in contravention with Health and Environmental regulations.
After all these issues, they always claimed Landlord was not giving them permission to fix them. Landlord claimed she didn't even know about many of these issues and only once we contacted her were they fixed. Thus, showing the incompetence of Ludlow Thompson, who not only provide, or better not provide, a service of appalling quality, but also lie to both landlords and tenants to play them against each other.
Our landlord has now vowed she will never use their services again and so have we. To top this off we found out that even though we paid 6 months rent in advance, the landlord did not receive this quantity when we first moved in. Their modus operandi seems to be to through lies play landlords and tenants against each other to charge as many fees as they can. However, this will not be happening again with us or our landlord.