I spent a day viewing numerous properties with Peter Smith at Canary Wharf. Peter offered excellent service, was very helpful throughout the process and showed a deep understanding of the area as he has lived there for years. He showed us around and gave us a tour of the area. Would definitely recommend Chestertons and Peter to anyone looking to rent in the Canary Wharf area.
Chestertons were a professional and efficient company to work with. In particular, Rod was excellent, he found us a great property and was always quick to respond to phone calls/emails and helped to move things along smoothly. Would use again in the future.
After a very disappointing experience with a local letting agent ( ridiculously low ball offers and continually bringing in people to our home who were never going to be able to afford it), we decided to spend the extra fee and try Foxtons out. Within 1 week we had an offer on our flat at a level close to ask. We exchanged 6 weeks later, and completed within 2 weeks. We interacted with 3 people continually at fixations, the negotiator, the senior negotiator, and the area manager. They all kept each other very well informed and so if one was out you could always pick up with one of the other two. Importantly, I got the sense that they were trying to represent all three sides ( buyer, seller and themselves)- as opposed to in it for a quick fee. Would recommend without reserve
Foxtons has professional surface and nice friendly agents, but predatory and expensive. Despite paying GBP440 for in commissions which is already at top of the market, they did their best to try to get more money out of me when I used the agreed break clause. I would not use then again. In general I can tell you that you guys are getting screwed in your so called 'free market'. Transaction cost are rampant and clearly favors the more informed agents/landlord. Not the signs of a well functioning market.
Our experience with Knight Frank has been so far just great. My friends and I have been extremely well assisted by Christopher Paxton for everything related to the house search and viewings. Christopher has been very professional and thorough in explaining us all the letting procedures and in advising us on the better solution according to our needs. I would absolutely recommend Knight Frank and its team.
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
We have been tenants with Morgan Randal for 2 years now and always received the highest quality service in terms of flats search and also property management. We are now looking for a different flat and Danielle our agent has been amazing. We have very difficult requirements for our new flat and she managed to find the perfect match even for the first viewing. Has always been very polite, friendly and really reads our minds in terms of what we are looking for.
By far the worst customer service that I’ve ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I’ve ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn’t listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! You can understand why it’s the worst customer service I have ever come across. They did not apologise for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can’t even get into the property that I’m paying for.
But there is more! When we moved into the property of the hot water wasn’t working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I’m eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I’m dancing on ice! The shower head is completely screwed! The doors to balcony do not open!
I could probably go on for days! Yeah so a long story short you are probably best off not using this company. Save yourself the stress and knew someone else I wish I did.
I have been working recently with Adam Wolfryd and his team at the Canary Wharf office. I am a frequent buyer/seller of property and I have to say that this particular office really does stand out from their competition. These guys are straight talking, honest professionals who are genuinely interested in helping you find your perfect home. A CREDIT TO THEIR INDUSTRY.
They keep on rolling contracts wrong for existing tenants and landlords. Tenants are leaving them and I personally know 2 landlords that have left them. AVOID THIS AGENCY AS SENIOR DIVISIONAL ADMINISTRATOR is making a lot of mistakes. My friend (landlord) actually lost a tenant.
Your emails will be ignored and costly mistakes will be made.
I am using a Pseudoname as I do not want any responses once I put up the truth. Better to sort out your business before people have to complain