I was looking for 1 Bed flat for my family (couple with a toddler)with many peculiar requirements which are not common in here with a budget in mind. I was approached by Holly Jensen . She did not start straight away with the properties in her hand. She had a detail talk with me to understand my requirements. She enquired about my ongoing viewing and showed interest in digging details on what was missing and why those did not work. After all this groundwork only, I was showed properties. When I opted for one of them and made an offer, which was declined, she was in constant touch to give me updates about my refund of offer deposit. She was kind and I liked the way she operated all through my search. Though I booked the final one with some other agencies but I could not resist myself from putting this write up for her.
1605 days ago
We lived in a Morgan Randall managed property for almost 3 years. Aside from the initial positive impression from the sales/lettings team, everything quickly went downhill once the lease was signed. A simple task, such as adding another name to the lease, took several months as property managers either never responded or took a long time, and every time you try to give them a call, they'd be on "lunch break" and nowhere to be found. Similarly, it took them a couple of months and several chase-ups to fix our broken shower, along with other issues. After the initial duration, they tried to raise our rent to an above-market rate despite our argument that there were several other available properties being marketed at lower prices. The quality of the check-in report was lacking, and resulted in us being deemed responsible for damages that were "suddenly found" as the check-out report was (of course) significantly more detailed and thorough. It then took several weeks of back and forth before they agreed to approximately halved the value of the "damages" they claimed were done by us, which is truly telling. All in all, a terrible experience. Stay away.
290 days ago