The service has been phenomenal! I get up to date information from Michelle and the personal touch makes the experience of buying a house less daunting than initially anticipated.
You also get access to partner orginanizations that offer variety of services ranging from Solicitors to Brokers and all you have to do is view and make an offer. I will recommend Foxtons to those looking to have a great experience whilst trying to purchase a home.
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who agreed to do a viewing on Monday (there was no mention of having to ask the current tenants to confirm from him, he just just out-rightly said it was booked) - I did not recieve a confirmation email all the way up until the Monday 10am - (the viewing was booked for 11am) - so ended up calling the the branch again who had NO record of me even calling to book! Eventually one of the staff members traced the call back to David’s number (this staff member also said this is quite usual of David’s behaviour). I eventually saw the property and my sister too and we both agreed to make an offer. Suddenly, David messaged me to say the flat is only available THREE WEEKS after we already agreed to move/the date he told us and blamed it on the current tenants. I said we would have to think about it but he ended up being very pushy with his words in forcing me to extend my current tenancy as “It would be a great price to get this one in The Sphere so hopefully you can accommodate those couple of weeks?” (I have the text messages). I didn’t hear back from my current agent immediately with regards to extending and David was even saying he would get in touch with them himself! So unpleasantly forceful! As if it ends there. Me and my sister decided to make an offer and David asked us to come back to the office where his colleague would be to put down the offer etc as he stated he couldn’t(?). Waiting at the office suddenly his colleague “was out at a viewing” and “couldn’t get in touch with him”. So we decided to leave and agreed I would get a phone call in the morning the next day to confirm the offer.
The next morning I revive a text message form David to say he was “suddenly off sick...and at the GP” and that someone else had put an offer in so we would have to make our “best offer”. I cannot believe this...It was promised that this colleague “Ketan” would be calling me at 9am - obviously I didn’t get a call and had to call the branch around 11/12? Maybe even later to be called back. When Ketan eventually called me back he asked me how I could be helped? Surely he knew that we were trying to make an offer since yesterday and that he was supposed to call me at 9am!? No apology at all and in actual fact he was rude and obnoxious and pushed me to increase my offer and length of contact without a break clause saying the landlord would “take the best offer”. Before the phone call ended I asked when he would get back to me on whether the landlord would accept or not, he said by the end the of the day - this was Friday 6th July, it’s now Thursday 26th.... and nothing. I did not call to enquire because quite frankly we had had enough, luckily we have found a beautiful place to live now but stuck with an extra two weeks rent to pay at my current place due to the awful cut-throat behaviour of these two staff members of Foxtons - mainly David Morgan. Our whole experience with this agency has been absolutely disgusting and I will genuinely shout to the hills and back to everyone NOT to use them.
Great experience with Morgan Randall so far!
Special thanks to Scarlett May who have showed me some units around E14 yesterday evening, who have demonstrated good knowledge of the area/properties.
She's extremely friendly and understands my requirement just after a quick phone call. All the units that are recommended by her are totally something I'm interested in. Great experience with her, highly recommended.
Wei Yuan Cho
After viewing a flat, my wife and I put a holding deposit down this property later that evening. The next day (Friday), I received a call from Morgan Randall telling us 'Congratulations the landlord has accepted your offer' and 'we will take the property off the market'. Additionally, after I asked if I could cancel any viewings I had arranged for the weekend, they gave me the go-ahead and reassurance to do so. During this call, we were also told that a property manager will be in touch with us on Monday. With their confirmation, we also handed in our notice for the place we were currently renting.
When we didn't hear from the property manager (Mon-Wed), we tried to get in contact with Morgan Randall via emails, WhatsApp and calls repeatedly. When we do try to call, we get the standard reply of 'They will call you back' which we never received. Over WhatsApp however, we were told that they will get things sorted for us. On Thursday, after not hearing from the property manager again, we called Morgan Randall repeatedly until we they finally responded notifying us that that the landlord has accepted an offer with another agency. This means we were left with NO HOUSE A WEEK BEFORE WE WERE MEANT TO MOVE IN. We don't doubt that the team was working hard to sort out the issue but clearly we deserved much greater transparency over the issue. As far as we were concerned, the flat was ours, hence if we had at least been aware that there was any issue we may have been able to assess our other options. Instead, we received the unpleasant surprise that we had less than a week to find somewhere else to live. The Morgan Randall team promised to do their best to assist us with finding a new place, following which we received no further correspondence from them.
When we wrote a formal complaint e-mail, they said 'the landlord decided to accept another offer and the Lettings team informed you of this as soon as possible. Having said this, we agree that communication should have been better during the process and calls ought to have been returned. We will be reviewing these matters internally and providing further training so this does not happen going forward.' It seems they have not acknowledged the issue that we complained about. We were told that the landlord accepted our offer and that the property would be taken off the market - NOT that the landlord was still considering the offer. Those are two very different things. Additionally, we were only told when we called them repeatedly, they did not call us to break the news. Their ability to provide training for this is somewhat questionable when they don't seem to be able to acknowledge the cause of the issue.
Needless to say that we are extremely disappointed in and shocked by the lack of professionalism by Morgan Randall, Canary Wharf and we will most definitely not be recommending them.
Absolutely excellent service from the girls on the lettings team. Big thank you to Amanda, Katrina and Isabella for your your excellent work , always kept me updated and very professional wouldn't go anywhere else., excellent service
thanks girls A+
The office (sales team) is full of a bunch of liars from the point of first contact right till the end of my dealings with Bairstow Eves. Since then I have bought two other properties as BTL from other agents in E15 and I will recommend BTL investors to look for other agents around. From the moment the sales agent answered the phone ( ie raising the tone of voice in an unfriendly manner) right till the moment they told me that the property was sold to someone else, I really felt cheated (in fact they promised that the vendor had agreed to sell to me and stopped all the viewings , but then I found out that Bairstow went behind my back and sold it to someone else whilst kept me waiting anxiously ). I would advise all serious buyers to consider other agents. Being a BTL landlord myself now, I will also never use this cheap agent again. This agent deserved to be voted off as the WEAKEST LINK in the whole market in E15.
First Floor - Room 3 The Shepherd?s Building West Rockley Road
We had a face time video viewing with Kashif, he was really nice, answered all our questions and we had a real blast! We chose like another apartment but we would call Regents next time when our lease ends.
These guys will CON you! AVOID this agency. They will take your deposit and stop responding to your emails and will not call you back. No heating or hot water in the property. DO NOT BE FOOLED! This agency should be blacklisted!
Been to the very first gig in 2007 (Bon Jovi). Since then, I've had a personal attachment to this venue, attending many shows and the occasional nights out with mates. Although I would still prefer Wembley Stadium, there's no doubt that this is one of the Best indoor arenas in Europe. The Sound is Amazing. The facilities around the main stage roon is good. Variety of places to eat. Cineworld Cinema with D-Box seats. And the Security (from OCS I believe) are very friendly.
Enjoyed the show on Sunday however upon entry into the arena the security remove all drink or food from your bags. This includes sweets that i had for the children's train journey home.
I can understand the reasoning for this in the current times we live in but I do think that this should be CLEARLY stated when booking any tickets.
Once inside you are forced to queue a very long time for very overpriced food and drinks (£10 for a bag of candy floss is a blatant rip off ) I refused to pay the extortionate prices which upset the children so spoiling what was otherwise a good day out.
For a successful and flourishing venue I cannot see any reason for the need to charge over the top prices other than pure greed, for this reason alone I refuse to award even 1 star but have to otherwise I cannot post
Natalie holds brilliant customer care, and understand the housing market. She goes the extra mile to help you find the perfect home. would highly recommend Natalie. Thank you again Natalie
Never ever go with this agency. Only if I could give a 0. Or negative.
They will make everything so complicated and never ending that you feel frustrated and humiliated. They lied to us multiple occasions and mislead us several times.
The last thing that they tried is to charge us 150£ for turning the heating on. Although we told them there is nothing wrong with the heating, the knobs are missing from the radiators and we need help. They said it is not their responsibility to help us.... Worst agency I have ever been with.
I still have no heating...