Sam has recently helped us with a new tenancy. During the marketing period, Sam called every week to provide an update and market movement. Once a potential tenant indicated interest, Sam did her best to promote it and built trust with the potential tenants. Sam also kept us informed of progress and tenants' requirements throughout. Her hard work secured us the tenancy.
Sam also dealt with the out-going tenants professionally.
We are extremely impressed with Sam's professionalism, efficiency, and reliability. We must admit we didn't expect this level of service and attitude from an estate agent. Our experience with Sam and KFH has definitely raised the expectation and makes it very difficult for us to deal with other estate agents now.
We find KFH team as a whole very reliable, efficient and professional. You get things done for us. What more can we ask for. We would not hesitate to recommend you to anyone. Well done Sarah for developing such a strong team.
Ridiculous they ask for a 1-day charge of rent just out of a wording game! We confirmed the end of lease date the same as the date we pay the rent each month. But no one ever told us before confirmation that the day is actually counted but not the night before. Why on earth would we pay for the one additional day given that we actually move out two days earlier to that? It was out of goodwill that we end the lease by the end of month sharp... then on contrary heard from them such an unfair and unnecessary treatment.
It is really a frustrating and disappointing process negotiating back and forth. Such an unnecessary waste of time.
Daniela Gomes was very friendly and professional leading me through the whole marketing and letting process of my flat from start to finish to ensure a tenant was found in a swift and successful manner.
Absolutely horrible experience. That was the first time my friends and I were trying to rent a flat in London and I'm already scared of going through the process next time in the future. Our agent, Reiss Stewart, wasn't responsive and even if he managed to reply he was vague and not helpful. Various agency employees were providing us with different information about the referencing process, which in the end led to an enormous misunderstanding that had to be fixed by us with no help from the agency. Our agent lied to me on several occasions, promising things and later on denying that he said anything like that, even though I had emails to prove it. The agency is only focused on money and cares very little about their customers' comfort. 2 days before we were due to move I received a phone call that the boiler in my flat was broken and they are not able to get it fixed before our move-in date. No solution was provided, even though the agency employees were aware of the fact that I had no other option but to move in on the day we agreed upon. We had to count our move-in monies ourselves as the breakdown provided by our agent was incorrect. He promised that the flat will be professionally cleaned before we move in but instead, we got it in a terrible condition, filthy and disgusting, floors were covered with a thick layer of dust left after the refurbishment. He also promised to get me a mirror to the bathroom that I never received. At the beginning, he seemed to be a nice guy, but it turned out that he's nice as long as you pay what they tell you to pay and don't ask any questions. Renting a flat with Ludlow Thompson was extremely stressful experience, that ruined a significant part of my summer. Agency lies to their customers, provides them with false information and tries to take advantage of student customers who lack experience on the property market. On several occasions, if it wasn't for us counting every penny we would have paid much more than we were supposed to pay, as our agent provided us with incorrect breakdowns. Overall, a horrible experience, I can't recommend Ludlow Thompson to anyone as their agents are unfamiliar with their field of expertise, unprofessional, unfriendly and, above all, extremely greedy.
Great experience and very thorough services. Chris Nguyen was extremely helpful to me in securing a great flat in Canary Wharf. Many thanks!
Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned.
Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle.
The amounts they charge are over priced, for instance key replacement for the window was charged at £75.
Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.
Visited for the C2C 2017 music festival and had an amazing few days. Live music everywhere all day outside the arenas and then a fantastic concert in the main auditorium in the evening. Plenty of choices for food and drink before, during and after the show. Easy to get too and from with the river Ferry service and tube stations right there. Highly recommend.
Awful. Turned up, joined an enormous queue for a horrifically overpriced beer. Found our seats - tiny. I'm not a big chap but I was squashed into a tiny space and spent a large chunk of the show kicking the bloke in front of me any time I so much as passed wind. Once the performance started - twenty minutes late - popped out to get a beer, hoping the queues would be less. The bars all shut until the interval when the queues were again unholy. I gave up on the beer. Finally had to leave the show before it finished the late start meant it over-ran, and were in danger of missing the last train home.
Seriously disappointed with this place. Ninety quid for two tickets to sit jammed into a tiny seat, unable to get a drink or even watch the whole show. It really isn't worth it, I can't see what could entice me back here, any other venue will be preferable.
10-16 Tiller Road, Docklands Business Centre, London
Although I found a property elsewhere, Charlotte at Atkinson McLeod was very helpful in helping me look for flats in London. As I was coming from abroad, Charlotte did not hesitate to do a skype tour of a property for me and answered my questions promptly.
These people clearly failed both their English and Mathematics GCSEs.
I've explained so many damn times what my requirements are and what my budget is, yet they keep pestering me with calls proposing completely off the mark properties.
I'm looking for a 1 bedroom flat and my budget is £300 pee week and they call me with a 2 bedroom flats for £350. Is it stupidity or something else?
You're really just wasting your time with these lot. Help yourself, go somewhere where they listen to your accommodation requirements and take your house search seriously.
Grace from 1st Avenue was very helpful during my property search. She was able to find properties within budget and arrange for viewings at convenient times! She's quick to respond and always does. We are now subject to contract.
As for Helen she is much the same as Grace, but she was able to handle a delicate situation with tact and good humour!
I would recommend them both for their friendliness and down to earth approach.
An absolutely dreadful agency. The property management team do not care in the slightest for tenants - all they care about is assisting landlords in squeezing as much money out of them as possible. The entire time we lived in GMV, the property management team were extremely unhelpful.
Useless contractors were sent over to fix numerous problems within the property that kept appearing. Property management would come over to the flat whilst we were out, without even asking, and then leave lights on, doors unlocked and doors open.
At the end of the tenancy, we were charged over £500 for separate cleaning bills after leaving the property in a very good state, and when we questioned this, one of the employees actually lied and said my flatmate had confirmed this was okay to do, when neither of us had any idea of it.
I will never use this agency again and am thoroughly appalled at the way they treat tenants.