11/10, Klaudia helped me find a beautiful place at great price.
**THE MOST DISGRACEFUL** real estate agency that one can ever experience in spite of very high agency fee (almost half a grand).
Before Foxtons, I never had to live a life where I had to move into a flat with no hot water, a washing machine covered in round of mould, and a ripped mattress with bugs around.
I have requested to remove this soiled mattress after getting my own mattress on the day of move in and it took them ten days to finally come up with a solution: to liaise with the Council on my own (with no estimated time frame and the wrong council contact at first) as this is the most 'economical' option for this 'furnished' property that they hold no liability for such removal. What a self contradictory statement.
This clearly leaves me with two options: either 1) to pay high fees for immediate removal service hire or 2) to wait for weeks for the Council to collect it. Nothing but incompetent property management service - Thank you for a huge life lesson that high price tag doesn't mean quality, though.
Luke Is the best estate agent in London. He is helpful, caring, and easy on the eye. He was so attentive whilst we were looking for our property and if there was ten stars, I would give them all to him. Thank you Luke.
Still waiting to hear back on my offer. It’s been a month and radio silence. Very disappointing and unprofessional.
I found the staff very helpful and informative. The whole process was dealt professionally. Good experience! I definitely recommend Victorstone.
Avoid at all costs. We have had major problems with house which were repeatedly ignored by Victorstone. Rude, unhelpful staff who continually fobbed us off with promises to 'phone back later' and ignored our emails. Deposit is yet to be returned despite legal requirements for this to be repaid within 10 days. I would bet money that these good reviews are fakes: these estate agents more like con artists.
I recently rented an apartment with Victorstone and i must say I'm impressed by how smoothly everything happened from the viewing to the actual moving in. Great Work!
Absolutely AVOID. I dare to say, This company is THE WORST COMPANY I have ever dealt with IN MY WHOLE LIFE. It is a complete SCAM. I posted this comment here as I feel obliged to help people from being scammed by them.
Here is why and evidence: 1. They deliver hazardous flats for tenants, which has black molds everywhere in the flat, which causes lung infections; 2. They refused to return deposit while the flat was hazardous to live, all the way until the last moment that we were going to sue them as tenants, with the solid written proof that it was hazardous to live. 3. When we said we were going to sue them, the staff literally laughed and said, it is not our first time being sued, and we are not afraid. How hilarious! 4. They delayed the move in date by 1 whole month stated by the contract, resulting in all of the tenants having to spend hugely on temporary living while waiting, and they provided 0 compensation; 5. The staff did NOT reply to any emails, or calls when there were issues; even if you go to their office, the staff refused to see you or talk to you or provide any solutions. They literally kicked me and other tenants out of their office.
Overall, be very careful with the other positive and generic reviews of this company online, as this company truly, is THE WORST COMPANY I have ever dealt with in my whole life. Check more of their reviews on Yelp. I can imagine they must have spent hugely on fake marketing reviews. Researching and finding agents that are responsible and reliable is important.