I have known Christopher for a number of years and the service as always was excellent. He responds quickly, tries to find solutions that work for all parties involved, and always with a cheerful manner. I now have a great apartment, adjusted to my specifications, which took some doing:). Highly recommended.
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
My wife and I were very impressed with the service by KFH Canada Water. Not only our sales negotiator Ian Doyle provided a very professional service and showed a lot of commitment in making sure the whole process went well, the rest of the people we've contacted in his absence were always helpful. One aspect I think distinguished KFH from the other agents we contacted with is that they present their services and let you make your decision without being pushy or annoying. We will certainly recommend KFH Canada Water to are friends and colleagues looking for properties in the are.
Ridiculous they ask for a 1-day charge of rent just out of a wording game! We confirmed the end of lease date the same as the date we pay the rent each month. But no one ever told us before confirmation that the day is actually counted but not the night before. Why on earth would we pay for the one additional day given that we actually move out two days earlier to that? It was out of goodwill that we end the lease by the end of month sharp... then on contrary heard from them such an unfair and unnecessary treatment.
It is really a frustrating and disappointing process negotiating back and forth. Such an unnecessary waste of time.
I was at the clarifies for a party work event. The food was outside catered but, the Waiters and security/bouncers were the claridges. The whole experience was lovely with lovely staff and a clean safe posh what you pay what you get experience
For a place that stands for impeccable service, we receive appaling level of attentiveness from the staff at the afternoon tea/ dinner service. Its the holidays and they must have been busier than usual but overwhelmed is not something I expect given their reputation. Definitely not worth the spend and time.
The KFH Clerkenwell team helped me find my first flat upon arriving in London. They were incredibly warm, welcoming and friendly and helped me find a place in no time. I would definitely encourage anyone looking for a place to use KFH Clerkenwell. Dominic and Max were especially helpful!
Eriselda was great to work with. Very energetic and knows the area. Ultimately rented in a different area of the city but will go back to her if we are looking at the Clerkenwell area another time.
Really poor services. If you have a problem in the accommodation they will take weeks to fix it even after being persuaded daily.
They are NOT communicating between each other even though it is a family business. They have really ridiculous fees for the really poor services they offer. If you don't believe it try and search more reviews on google, most of the people are complaining.
We were fortunate enough to have Hassan as our main point of contact towards the last few months of our tenancy. He was attentive, professional and always responded quickly to any queries or questions we had in a friendly manner. I have been extremely impressed overall by his excellent and very personal service.
Avoid. If you reach out about an apartment you will be spammed by different people even if you explain that you’ve already found something and no longer want emails.