Dear Mr. larry Hunt,
My mother Mrs. Djemil has recently sold her house in Norlington Road, E10 6JZ, thanks to churchill estates.
Although our main dealings were with Daniel, we also had dealings with Tom, James & Gary.
We were most impressed with Daniels communication skills and respect for race and diversity, as my mother is hard of hearing and has limited English. He managed very diligently to explain everything, reassure my mum and to sell her house (which was very cluttered and in need of major repair), in one day.
Due to having had a negative experience with another estate agency, we were a bit apprehensive at first, but as soon as we saw Daniel, we felt safe and in the appropriate professional hands.
When I called randomly and could not get intouch with Daniel, the other members of staff, as stated above, were just as helpful as Daniel.
Daniel sold mums house for £560,000, the previous estate agency was bullying my mum to sell it for £530,000. They had assured her that she could not get a penny more for it in it's current state. Therefore for the additional £30,000, it meant that mum could purchase a bungalow in Ingrave, pay for the estate agency & Solicitors fees & have some to spare to decorate the property.
Firstly, we would like to commend you for facilitating and managing such an "excellent bunch".
Finally we would like you to relay our appreciation to Daniel & his team for actually being an asset to the Walthamstow branch and a credit to Churchill Estates, as a whole.
We wish you all a very Merry Christmas & a Healthy & Happy New Year!
With Kindest Regards & Thanks in anticipation,
Absolutely horrible experience with them. Arrogant, rude and unprofessional in all manner of conduct. Exhorbitant fees, no ownership of fault and the most impolite staff I've dealt with in years. Clueless as to their own duties and responsibilities, with no morals or unbias
My partner and I have just sold our property through central and we can't say how thankful we are! James gave us a very realistic valuation and overview of the market and the sales team did a fantastic job with the level of viewings generated. We are extremely happy with the price that the team managed to achieve for us and that they got the sale through quicker than we thought was possible! Very impressive given the dire state of the market at the moment and various horror stories that we have heard! A special thanks to Rich for putting up with our barrage of calls and emails and generally taking care of us. Massive thanks to all the team for their hard work! Would definitely recommend!
Avoid like the plague. Total cowboys
I was part of a contract chasing experience - our offer accepted, survey done, fees paid - only to find out we were one of many.
They basically fed us a load of lies, told us the previous offer fell through and the developer wanted a quick sale - to then demand more money only a month later. A quick bit of research showed us the property was in fact owned by one of Central's Directors and this was a common scam to try and pitch purchasers against each other.
If you happen to be purchasing a newly developed property from them - save yourself a headache and check it isn't owned by Central Estates or their other company 'Castle Barrett'. It will end in tears - trust me!
I would highly recommend both Jordan and Clair, they were proactive, supportive and knowledgeable. Nothing was to much trouble. Without taking any shortcuts or compromises they managed to let our two flats in a short space of time. I would 100% recommend working with them and look forward to dealing with them again.
Horrible Service. Staff is extremely rude and unprofessional and management supports it.
They wanted my card details to withdraw deposit threatening otherwise to give the house to someone else. Never showed a deposit contract. Pomised to fix all problems but then left us with filthy carpets, a broken door, no heating or hot water and even a debt on electric bill. We called them on a Saturday asking to fix the heating and they never called back. Tuesday, still freezing. Thank you Bairstow Eves!
Jamie Bernstein from Estates17 pretty much single-handedly dealt with every stage of our sale. He is an absolute gem in the property industry. He sold our house in less than 3 months with completion a week away despite the time frame including December which is a tedious time to sell due to the approaching holidays. He has outdone all our expectations and was professional, informative and dedicated at every stage. Even on his days off Jamie was chasing up information for us and was on top of everything throughout. He was brilliant with communication and mentored me through most of the process. Anybody that has been through a sale knows that it is stressful and at times frustrating, Jamie was always able to reassure me and put my mind at ease. If you want honesty and real results don’t hesitate to go with Estates 17. Brilliant Estate Agents that I’m sure we will use again
Initially seemed good but after a long and arduous dealing with this estate agents, it is clear that they are non-responsive, unhelpful and after two months, we are still waiting for a response to our last email. Unacceptable and will certainly not be using them again.
Best estate agents I have dealt with for lettings in London. They were great throughout from flat-hunting stage to conclusion of the tenancy. Special shout out to Chris who was an especially responsive property manager, super professional and personable. Would definitely work with them again!
Really, really, really bad experience. They represent everything that is wrong with the house buying process in this country, and show exactly why estate agents have a bad rep. Initially they appear straightforward, friendly, professional, but the process at the end was a disaster, primarily so because they didn't do their jobs and were only interested in retaining commission and holding house prices up. They failed explain to us properly the lease situation when the offer was made calling explaining an leasehold with an absentee freeholder as good as a freehold. They then they failed to tell us when our exchange date had to happen in order to retain the chain. This "by chance" happened to be the same day as the Brexit referendum. We wanted to wait to see the result to make sure we were comfortable in case we left and everything that from the prime minister to the head of the world bank predicted would impact house prices was true. They chased us all day of the election letting us know for the first time, that if we didnt sign that day, then we would lose the house we so much wanted. Their agent used pressure tactics, calling, texting, emailing, telling us we had to sign and it was urgent and that if we didnt the deal was off. This was the first time we heard this. They knew clearly a negative result would be against our interests and in the interest of their commission and their vendor. For the vendor - I feel bad as if the situation had been explained and managed by the estate agent then we would have probably resolved it earlier and got our head around the result ahead of time. If stow brothers were responsible they would have this conversation two weeks before the referendum not on the day of the vote! As it happens they didn't even speak to us. As soon as we called at 9am on friday (the day of the result) the estate ended the process and said the house was back on the market. They said the "chain had collapsed" which was news to us. Three weeks later house prices in the area are down by c. 5% - had we paid we would have been immediately in negative equity. The vendor was given our email and sent multiple emails telling us how horrible people were and how we should "grow a pair". I lost £4,000 and a lot of time understanding the complicated lease situation that I referred to above, that according my solicitor and another expert I paid to consult was much more complicated than that. Now Stow brothers have removed me from their database as I am not a secure buyer ! The house I was buying was bought in 2014 for 380K I had an offer of 505K accepted on it. I was making the couple selling c. 100K better off. What is wrong with this country when to get on the ladder I have to half a million to buy a flat in Walthamstow and the people selling it feel like they have right to my hard earned money. Stow brothers is everything that is wrong with the estate agent system; they inflate markets, block people from buying when they choose, they put a nice friendly face on it but underneath its the buyers being screwed and them manipulating system as they choose. Do not use this company, or if you do insist they provide you with a single point of contact, they can not be trusted.
Highly recommended to landlords! Stan and his team found me the exact tenants I looked for. They were very professional, patient, always listening and dealing with all the issues immediately. And the Foxtons portal gave me access to all documents and viewings feedbacks. I will definitely use them again.
For majority of reviewers here who give a 5* rating here it is their only ever Google review - to give a gushing review of a Foxtons branch. Hmmm. I note one reviewer has only ever given 2 google reviews - both for Foxtons branches in different parts of London. I have no doubt at all that these reviews are all genuine and given in good faith.