Not like a typical average estate agent! Not pushy, great impartial advice and great communication.
Manaan was very professional and welcoming ... his knowledge and experience is demonstrated in his warm approach
Avoid like the plague. Total cowboys
I was part of a contract chasing experience - our offer accepted, survey done, fees paid - only to find out we were one of many.
They basically fed us a load of lies, told us the previous offer fell through and the developer wanted a quick sale - to then demand more money only a month later. A quick bit of research showed us the property was in fact owned by one of Central's Directors and this was a common scam to try and pitch purchasers against each other.
If you happen to be purchasing a newly developed property from them - save yourself a headache and check it isn't owned by Central Estates or their other company 'Castle Barrett'. It will end in tears - trust me!
We only had 1 month's notice on our old flat (which wasn't through Haart) and Callum, Caprise and the lettings team navigated us through the process from start to finish. We got a really reasonable price on a property in our ideal location.
Rented a flat from the Walthamstow branch. A week after moving in, we reported a number of problems to both the branch and their maintenance team. One of the bigger problems being loose live wires hanging from the walls. After three months of phoning them at least 4 times a week, still nothing has been done. Every time I call their maintenance department, I am told someone else is dealing with our problems and will phone me back later that day. Not once have I ever received a call back.
Last week the electrics exploded in the flat, temporarily blinding my flatmate and leaving our living room in a mess. 4 days later and still nothing has been done.
We also discovered that for the past 3 months we have been stuck on the peak day economy 7 rate because the landlord has done a cowboy job on the electrics.
I'd advise everyone to steer clear of Haart at all costs, it will cause you nothing but problems and you'll never feel truly at home. It's worth checking their Facebook page too, plenty of other dissatisfied customers.
We worked with George Burton at Outlook and everything happened seamlessly - quick move with minimal admin. Alway responsive when needed and very helpful. Thank you!
They have a good selection of properties. However, I had an issue with a staff member who was quite rude to me.
I can not do business with somebody, who in my opinion is unethical.
It is a shame as I would like to of viewed some of their properties, but if I don't feel respected by the staff then it is a no-go for me.
Highly recommend Estates 17 - just sold and bought through them. It was a long and complicated process and they were always understanding, quick and happy to respond. Huge thanks to Michael, Jamie and their small team.
Initially seemed good but after a long and arduous dealing with this estate agents, it is clear that they are non-responsive, unhelpful and after two months, we are still waiting for a response to our last email. Unacceptable and will certainly not be using them again.
We are yet to move into our flat that we are renting with Stow Brothers but so far their service has been great. We've been communicating mostly with Hannah who has been incredibly helpful in answering all our questions and guiding us through the registration/reference processes. We have both been living in East London for over a decade and feel a strong connection with this area, we're really happy to have found our new home through an estate agent who is making a genuine effort to look out for their customers/tenants and engaged in an array of activities with the local community.
Really, really, really bad experience. They represent everything that is wrong with the house buying process in this country, and show exactly why estate agents have a bad rep. Initially they appear straightforward, friendly, professional, but the process at the end was a disaster, primarily so because they didn't do their jobs and were only interested in retaining commission and holding house prices up. They failed explain to us properly the lease situation when the offer was made calling explaining an leasehold with an absentee freeholder as good as a freehold. They then they failed to tell us when our exchange date had to happen in order to retain the chain. This "by chance" happened to be the same day as the Brexit referendum. We wanted to wait to see the result to make sure we were comfortable in case we left and everything that from the prime minister to the head of the world bank predicted would impact house prices was true. They chased us all day of the election letting us know for the first time, that if we didnt sign that day, then we would lose the house we so much wanted. Their agent used pressure tactics, calling, texting, emailing, telling us we had to sign and it was urgent and that if we didnt the deal was off. This was the first time we heard this. They knew clearly a negative result would be against our interests and in the interest of their commission and their vendor. For the vendor - I feel bad as if the situation had been explained and managed by the estate agent then we would have probably resolved it earlier and got our head around the result ahead of time. If stow brothers were responsible they would have this conversation two weeks before the referendum not on the day of the vote! As it happens they didn't even speak to us. As soon as we called at 9am on friday (the day of the result) the estate ended the process and said the house was back on the market. They said the "chain had collapsed" which was news to us. Three weeks later house prices in the area are down by c. 5% - had we paid we would have been immediately in negative equity. The vendor was given our email and sent multiple emails telling us how horrible people were and how we should "grow a pair". I lost £4,000 and a lot of time understanding the complicated lease situation that I referred to above, that according my solicitor and another expert I paid to consult was much more complicated than that. Now Stow brothers have removed me from their database as I am not a secure buyer ! The house I was buying was bought in 2014 for 380K I had an offer of 505K accepted on it. I was making the couple selling c. 100K better off. What is wrong with this country when to get on the ladder I have to half a million to buy a flat in Walthamstow and the people selling it feel like they have right to my hard earned money. Stow brothers is everything that is wrong with the estate agent system; they inflate markets, block people from buying when they choose, they put a nice friendly face on it but underneath its the buyers being screwed and them manipulating system as they choose. Do not use this company, or if you do insist they provide you with a single point of contact, they can not be trusted.
I am a first time buyer and new to the London area, I know I wanted an affordable home and came across Kings Group in Walthamstow. I have to commend the excellent agent Ali who was very attentive, professional and efficient. Looking for places in London can be very difficult but he made the process so smooth! Highly recommend this agency.
To avoid. A year renting a flat with them. A nightmare. They are not honest, they lie about the conditions of renting. Not fair play. They do appointments without asking you before if you are free. They think customers are dishonest as they are.
I moved out of East London to avoid such of horrible estate agents.