It's great and quite rare to have an honest real estate agency in London. People at Elms are polite and available, the deposit came back fully and super quickly. They're overall serious yet friendly people, would recommend.
I had the worse experience ever while renting with elms. They continued to charge us rent for living in a mouldy, water logged flat that only 2 months in didn’t something about. We hassled them daily about our issue but just they just palmed us off. They are slow, lazy and will do everything on the cheap.
I've worked with Emma Nettleingham on a few transactions now and she has been lovely, efficient and very straight forward. Would recommend Emma every time!
"Money Grabbing Attitude". AVOID
Absolutely unprofessional and time waster; they deliberately retained information from me just to ensure some 'back-up plan' to present the landlord to ensure their (shamefully expensive) fees are collected and not bothering to guarantee any sort of transparency and honesty.
I was interested in renting a a flat listed by their branch in Bow E3.
After discussing over the phone with the agent we have arranged a first viewing where they guaranteed I would have had the first slot available.
On the day of the viewing they have cancelled on last minutes as "the tenant did not want to give them access".
I understood the situation despite of the inconvenience caused to me in having to re-arrange another viewing.
I once again asked for the first available slot, which was guaranteed for me just 2 days later.
I once again took time off to attend the viewing. I called the branch in the morning to confirm and sent an email shortly after to confirm my attendance once more.
The agent sent me an email (did not even bother to ring my phone and speak to me) to inform me that an offer submitted the week before was accepted and the property was therefore taken off the market.
James Shipstone House, Radford Road,New Basford,Nottingham
A good visit to collect several lots I bought at auction. The staff are so friendly and helpful. Thanks
Worst customer services l have came across no answer to emails or contact on phone sorry can't help. Can say anything about items l bought as l never received anything. All a con don't bother with this company untrustworthy. See you in small claims court
Churchill Estates marketed the property at a price that was too high. There were very few viewings. We then also put it on the market with Central Estates at a more realistic price. They very quickly arranged a viewing and an offer was made. The property has now been sold.