Great service. Someone always on the end of the phone to quickly answer questions. Very happy with all staff and particularly Alex who was great.
Absolutely horrible experience with them. Arrogant, rude and unprofessional in all manner of conduct. Exhorbitant fees, no ownership of fault and the most impolite staff I've dealt with in years. Clueless as to their own duties and responsibilities, with no morals or unbias
I would highly recommend Your Move Walthamstow to anyone searching for a property to rent. The process was straightforward and fast. The agents are knowledgeable, friendly and very helpful, in particular Nicholas Papi, who identified an ideal property for us and clearly and quickly answered all the queries that we had. I'm rating it 5/5 because the whole process went perfectly
Brilliant until the end! If you are looking to buy or sell look no further. Central were wonderful throughout our whole buying process.
Shah was very human and understanding with a very personable approach - he really took the time to assist us in finding something we loved and approached any discussion with a balanced view, rather than seeing as as 'just another first time buyer'. Which was often how we were treated when we dealt with other agents like the Stow Brothers - Central is far better in my view. Shah even stayed back in a blizzard on completion day when the rest of the office had to close to make sure we could get our keys!
Katie and Dean were also fantastic and very on top of everything, keeping us posted and actioning things quickly during the exchange process.
Avoid like the plague. Total cowboys
I was part of a contract chasing experience - our offer accepted, survey done, fees paid - only to find out we were one of many.
They basically fed us a load of lies, told us the previous offer fell through and the developer wanted a quick sale - to then demand more money only a month later. A quick bit of research showed us the property was in fact owned by one of Central's Directors and this was a common scam to try and pitch purchasers against each other.
If you happen to be purchasing a newly developed property from them - save yourself a headache and check it isn't owned by Central Estates or their other company 'Castle Barrett'. It will end in tears - trust me!
We worked with Kelsey to find a 2-bed flat to let. We found him to be very professional, good-humoured, patient and hard-working! We took a flat with another agency in the end, but based on the experience we had, we would definitely recommend working with Kelsey. Alec & Angela
They have a good selection of properties. However, I had an issue with a staff member who was quite rude to me.
I can not do business with somebody, who in my opinion is unethical.
It is a shame as I would like to of viewed some of their properties, but if I don't feel respected by the staff then it is a no-go for me.
Very very good. We were tempted to use an online estate to sell our house but decided to go the more traditional route so went with Estates17 and we are so glad we did. Although their fee was very reasonable compared to other local agents it was of course still greater than the online agents, however Estates17 more then made us back the difference in price. Our house was sold within a week for more then we were willing to accept and the advice given to us helped us acquire our new house for less then we were willing to pay. Our property was wonderfully marketed and we were given clear instructions and updates throughout without ever feeling remotely pressured,. The whole team at Estates17 from first contact to completion were excellent and seemed to grasp how big a deal selling a house is for most ordinary people. Special mention for our agent Jamie Bernstein who was always courteous, honest, knowledgeable and forever helpful without ever being dismissive or condescending no matter how often we bothered him. I can honestly say he has completely changed my opinion of estate agents. Thank you Estates17. Thoroughly recommended.
Initially seemed good but after a long and arduous dealing with this estate agents, it is clear that they are non-responsive, unhelpful and after two months, we are still waiting for a response to our last email. Unacceptable and will certainly not be using them again.
Stow Bothers have actively changed the face and culture of estate agents. And that is something I would never normally admit to. They are genuinely approachable and as a local artist, I am bowled over at how much support for local grass roots activities, community organisations, exhibitions, events and school activities of any form and size the give. They tirelessly promote and fund local culture, and for this I give them 5 stars.
Really, really, really bad experience. They represent everything that is wrong with the house buying process in this country, and show exactly why estate agents have a bad rep. Initially they appear straightforward, friendly, professional, but the process at the end was a disaster, primarily so because they didn't do their jobs and were only interested in retaining commission and holding house prices up. They failed explain to us properly the lease situation when the offer was made calling explaining an leasehold with an absentee freeholder as good as a freehold. They then they failed to tell us when our exchange date had to happen in order to retain the chain. This "by chance" happened to be the same day as the Brexit referendum. We wanted to wait to see the result to make sure we were comfortable in case we left and everything that from the prime minister to the head of the world bank predicted would impact house prices was true. They chased us all day of the election letting us know for the first time, that if we didnt sign that day, then we would lose the house we so much wanted. Their agent used pressure tactics, calling, texting, emailing, telling us we had to sign and it was urgent and that if we didnt the deal was off. This was the first time we heard this. They knew clearly a negative result would be against our interests and in the interest of their commission and their vendor. For the vendor - I feel bad as if the situation had been explained and managed by the estate agent then we would have probably resolved it earlier and got our head around the result ahead of time. If stow brothers were responsible they would have this conversation two weeks before the referendum not on the day of the vote! As it happens they didn't even speak to us. As soon as we called at 9am on friday (the day of the result) the estate ended the process and said the house was back on the market. They said the "chain had collapsed" which was news to us. Three weeks later house prices in the area are down by c. 5% - had we paid we would have been immediately in negative equity. The vendor was given our email and sent multiple emails telling us how horrible people were and how we should "grow a pair". I lost £4,000 and a lot of time understanding the complicated lease situation that I referred to above, that according my solicitor and another expert I paid to consult was much more complicated than that. Now Stow brothers have removed me from their database as I am not a secure buyer ! The house I was buying was bought in 2014 for 380K I had an offer of 505K accepted on it. I was making the couple selling c. 100K better off. What is wrong with this country when to get on the ladder I have to half a million to buy a flat in Walthamstow and the people selling it feel like they have right to my hard earned money. Stow brothers is everything that is wrong with the estate agent system; they inflate markets, block people from buying when they choose, they put a nice friendly face on it but underneath its the buyers being screwed and them manipulating system as they choose. Do not use this company, or if you do insist they provide you with a single point of contact, they can not be trusted.