Sophie and Jimmy, as well as Dean as our mortgage broker, were professional and personable at all times. They helped guide us through the process as first time buyers and we really appreciated their help throughout!
Poor service and rude.
It might be a seller's market, but Kinleigh Folkard & Hayward seem to treat buyers with contempt. A general level of poor service from their agent and unhelpful responses to basic enquiries about the property, made viewing a couple of flats a frustrating experience.
We recently completed on our sale in Wimbledon Village, having bought our property through the agent in 2014. Dan and Tim from the Wimbledon office were both very professional and a pleasure to deal with, promptly following up with any questions and making the process run as smoothly as possible. The process at Savills is very efficient and resulted in a quick sale that allowed us to negotiate our onward purchase effectively; we are happy with the service and would not hesitate to use them again.
This firm only looks after its own interests and not those of its clients. An example is offering to organise a gas safety certificate for a tenanted property. Cost £70 for the certificate: £144 for their admin charge. Exploitation pure and simple.
Mya was incredibly helpful and professional, always responded promptly and sorted us out with a lovely little flat. Would highly recommend the agency and Mya in particular.
I have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore.
P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying
Lindsey has been very helpful and efficient in managing my tenancy. She recently went above and beyond in the move out process and arranged the cleaning quickly and at short notice. Lindsey is always a pleasure to talk to and this makes the whole process so much easier.
Much improved service from Dexters Wimbledon since Stephanie Silva took over our tenancy in the Property Management team. She is always quick to respond to queries and continuously follows up with us which is great!