I have just recently rented a place with a friend from Brinkley's, the process was very streight forward. We worked with Charles who led negotiations between us and the landlord in a very professional and understanding manner. Amelia has also supported us throughout the reference process and answered all our questions in a timely and professional fashion. A very costumer focused business something quite rare to find in the industry. I definitely recommend.
No one turned up at the time of the appointment made only 2 days previously- when someone showed up 40 mins late- the keys didn’t work to show us around the flat. And then we were casually told that the other flat we were supposed to see was gone. Absolute waste of time taking an afternoon off work and no communication or help from them.
A really efficient, responsive and fast working team! Within 24hrs of receiving a call about a property by Denim Islam we had viewed the place, signed the paperwork and secured our flat.
Throughout the process Denim was extremely helpful, understood our needs and found the perfect home for us! Would highly recommend.
Poor service and rude.
It might be a seller's market, but Kinleigh Folkard & Hayward seem to treat buyers with contempt. A general level of poor service from their agent and unhelpful responses to basic enquiries about the property, made viewing a couple of flats a frustrating experience.
Brilliant service from Dexters when buying our first home. Nathan was exceptionally amazing and helpful throughout the whole process. He was always kind, funny and especially patient with us and always genuinely happy to help.
We would definitely recommend Dexters and we are extremely happy with our new home.
Thank you to everyone and especially to Nathan and we hope you all have a Merry Christmas and Happy New Year!
Much improved service from Dexters Wimbledon since Stephanie Silva took over our tenancy in the Property Management team. She is always quick to respond to queries and continuously follows up with us which is great!
The service provided us with by Anne, the renewals manager who looked after the renewal of our tenancy agreement, was very professional and the whole process was smooth thanks to her support. Wish more agencies were like this. Best of breed.
My personal experience as a tenant for two years was pretty terrible! Multiple issues with the flat were left to get worse and worse including serious issues with mold and damp, they were generally incompetent (losing their set of keys, not informing us of viewings, repeatedly getting our email addresses wrong etc. etc.). When we moved in the flat was dirty and full of rubbish, which we were left to deal with. We asked to see the check-in inventory when we moved in and were told there was not one with this property, only for it to appear when we came to move out and they wanted to charge us for a check-out inventory (this was a fee our contract said would only need to be paid if an inventory was carried out, so we had not expected to pay this given we were informed there was not an inventory). We were accused of lying about never having been provided with it (in a number of very rude and aggressive emails) and we were also generally dismayed to see that the check-in inventory listed many of the issues we went on to report to them during our tenancy, including much of the rubbish that had been left in the flat, yet none of it had not been dealt with before we moved in! We were very unhappy with how we were treated and are surprised by how well reviewed Brinkley's are.
We were very happy with the service and can honestly say that they went above and beyond on our sale and purchase which I truly believe would not have completed without their efforts. I would highly recommend them.
WORST service from an agency. We have a back log of over 70 emails in the short time we took tenancy...about 50 of those within the first three months...all about maintenance issues that were/are ignored, forgotten about, presumable deemed as unimportant, etc. We constantly need to repeat information, complaints, etc., and why we were charged the ridiculous amount of agency fees is beyond comprehension and an absolute mystery. Will NEVER use any Eddison White Agency again. Highly recommend that anyone with a full time job, adult expectations of a paid service and no time to constantly repeat information in order to get anything repaired STAY CLEAR!