Shirin and the team have been great, and a pleasure to deal with. They marketed my property well, ensuring they had taken good pictures and were all informed well about the flat. They found good tenants quickly and kept me informed about at every stage of the process. I highly recommend them.
Dodgy practices and unscrupulous agents. Do check their rating on Trust Pilot (Surprise! a lot more negative). This Branch is no different from the others I used before. Most of the positive reviews here are from landlords yet if you are renters you will be snookered.
Seamus from KFH was really helpful in helping us to find a property to rent in the Canada Water area recently. He made the process extremely efficient, kept us well informed at each stage and was always available to contact with any queries. Have no hesitation to recommend his services.
Ridiculous they ask for a 1-day charge of rent just out of a wording game! We confirmed the end of lease date the same as the date we pay the rent each month. But no one ever told us before confirmation that the day is actually counted but not the night before. Why on earth would we pay for the one additional day given that we actually move out two days earlier to that? It was out of goodwill that we end the lease by the end of month sharp... then on contrary heard from them such an unfair and unnecessary treatment.
It is really a frustrating and disappointing process negotiating back and forth. Such an unnecessary waste of time.
Received great service from the team, kept us fully informed at every step. I was impressed with their honesty & how they handled any issues that arose. Lee & the team were very professional, would recommend them to anyone.
Absolutley the worst experience I have had in 10 years of renting! Our hunt for a property with them was good I must say, Christian at the Rotherhithe Street branch was charming, helpful and helped us find a property within quite literally a few hours of searching!
The problem was the property management itself, complaints were ignored. The property fell apart, everything was awful. I once sent a formal complaint address to the manager, it's been 18 months and I haven't received a response.
They skinned us alive for our deposit, we didn't fight because we just wanted to be shot of them! We didn't care enough about the money to deal with their rude behaviour.
DO NOT USE THEM!
I'm so upset by the rude service we recieved, it has however pushed me hard to get saving to buy a house. SO kudos on that respect.
Our new letting agents actually contacted them and then after one communication contacted me to say they didn't want to contact them again and would rather do things differently as they were so useless and overcharged for referencing services.
AVOID! AVOID! AVOID! PLEASE!!!
I was extremely nervous to look for a place while making a big move from the US to London. After sending dozens of moving requests, I ran into a listing from Julia. She QUICKLY made me feel comfortable with the entire process, even before I flew over. I am so grateful for her help – she was so understanding and honest, and I don't know what I would do without her help!
By far, my worst real state experience since I moved to London. A truly unprofessional service that started as soon as we payed the monies. A lack of consumer service, either by solving problems of the flat or by replying complaints.
If you're in a need of a flat, doesn't matter how desperate you are, I'd recommend not to work with them, not even as your last option.
First Floor - Room 3 The Shepherd?s Building West Rockley Road
James Lamizdin has looked after our property lettings for some time. The customer service we experience from him is always excellent. He is quick to respond/inform and ensures that our needs as a landlord are always met. Great job James
A very unprofessional company. Their standard of communication is terrible and there is a complete lack of interest in looking after you once you signed up to them! Please stay away if you want no stress!
I worked with Danny Greenland on the sale of my flat and he made it a really pain free, pleasureable experience. He was so helpful and polite and I was thrilled when my flat was sold in about 5 weeks.
Would definitely recommend!!!
AVOID THIS COMPANY!!!!!!!!!!MIND YOUR NERVOUS SYSTEM,TIME and MONEY!!!!!!!!!!!PLEASE BE AWARE AND STAY AWAY!!!!!
I have never had such a bad ,horrible experience with any company like this.
1.When we entered the flat it was completely dirty. We asked few times to clean it.
2. We had 3 times problem with the toilet and we could not use toilet for 2 weeks(we were using nearby cafe toilet). And now they are forcing us to pay for that!!!!!
2.It takes ages to reply the mail when you start working with them.
3. Not proficient people, they just try to cheat and steal money how much they can. Very difficult to deal with managers and etc. They always say that" I am sorry for that".and they do the same
4. And now every single day we are fighting for our deposit to get back.
PLEASE BE AWARE AND STAY AWAY!!!!!DO NOT TRUST FAKE POSITIVE REVIEWS BECAUSE IT IS IMPOSSIBLE!!