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Estate Agents in Liverpool
Leyton Archer - Strand Plaza

Leyton Archer - Strand Plaza

3.5

21 reviews

James Street, Liverpool, L2 7PQ

Leyton Archer - Strand Plaza hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Leyton Archer - Strand Plaza does have 21 reviews, with an average score of 3.5/5 If you're looking to sell in Liverpool, you may want to choose an agent with more experience. Covering this area are other estate agents, such as A Home 4 U - City Centre and Lavelle Estates - Liverpool. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

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Leyton Archer - Strand Plaza Reviews (21)

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D Budd

Not even worth a star but couldn’t continue without putting 1. I would highly advise not booking with these apartments . What was supposed to be a beautiful day/night celebration of my 30th birthday turned out to be an absolute nightmare. I had booked in advance for an apartment for myself, partner and family from london. I paid in advance also. However the morning of the day we was due to check in I received an email from booking.com to say the room had been cancelled. I was so confused as I hadn’t cancelled this. I then called the reception for the apartments and spoke to a gent, who when I asked what had happened said ‘I cannot tell you, you need to speak to booking.com sorry’ I found this very rude and it was as though they were passing on the blame. I then spoke to booking.com who then told me they had ‘over booked’ so it was actually indeed the fault of the apartments, booking.com then tried to change the reason to say something had broken in the room and couldn’t be fixed, which I know is a cover up considering I work in a well established hotel myself. I then had the stress of trying to find and pay for another apartment due to not even being able to get a refund from them until 12 days. It was so stressful for a day that should have been spent enjoying my time with family who travelled all this way. So unprofessional and at least next time speak with the guests direct instead of deflecting the situation away from yourselves.... Read more

24th Nov 2021 (2 years ago)

Abdulrahman

Hello I have recently stayed at dream apartments and want to register a complaint. I recently encountered unfair treatment which is the reason for my complaint. I recently stayed at the dream apartment and upon going back to my apartment in the early hours of the morning I encountered the receptionist. The receptionist informed me the hotel needed to ask guests to leave their rooms soon. I spoke to him and asked if I could pay for a late leave option. He informed me that I could do I paid the additional fee for this service. The receptionist then went on to make a rude and aggressive comment, to which I decided to return to my room and try to ignore it. I slept in my room and a few hours later he came to the room at 11:30am and opened the door without permission and forced me to leave the room. Whilst the room was booked till 11am I thought the way the situation was handled was very unfair and unprofessional as I was not trying to make problems. I want to bring this to your attention as I feel I have been mistreated in the situation.... Read more

12th Nov 2021 (2 years ago)

C Black

I can't thank Kevin and the rest of the staff they were amazing and really looked after us the Rooms where spotless and very luxurious location was great and I would definitely recommend staying here. Thank you again Kevin your Amazing il be back soon hopefully.... Read more

25th Oct 2021 (2 years ago)

B pugh

Absolutely stunning. An extremely warm welcome, and amazing stay. The reception staff couldn't do enough for me. Kevin was a great face to greet me... Read more

18th Oct 2021 (2 years ago)

L Collins

We were given a room which smelled so we asked to move. They promised to get back to us within 20 mins but didn’t so we took our bags to reception and asked for a different room. Initially they said they had no other rooms and told us that they couldn’t do anything. We asked for a refund and contacted Booking com. Then they checked the room & agreed that it smelled. They gave us a new room but this did not have a second set of towels, a bath plug or any washing up liquid, tea towel or scourer. We asked for a bath plug and they said they’d get us one. They didn’t. We weren’t given a receipt for our deposit or stay. Eventually they printed out an invoice and promised to send it by email. They didn’t. The bed was very uncomfortable and the pillows were completely flat. All in all, a terrible experience. The staff / management don’t seem to care at all about customer service and fob people off all the time. They don't answer the phone to customers or to Booking.com so don't bother trying to contact them. We felt completely let down and it ruined out whole stay in Liverpool. .... Read more

18th Oct 2021 (2 years ago)

caz

We were due to stay here beginning of Oct for a function we were attending, I had this booking booked a year in advance & got a very good rate @ £80… about 5 days before we were due to stay I got a email telling me it’s getting cancelled due to maintenance work, they wasn’t bothered in the slightest that my stay was now ruined, I got a email saying we can send you pictures if you like & just abruptly told me to basically deal with booking.com, who may I add tried to find something for me but everywhere was just so expensive at the last minute, therefore we had to cancel everything…. Yet at this time they were still advertising apartments to stay in not a mention of moving us to one of them, but then again they were now double what I was charged, god forbid they would lose money , not a care for there customers, never again Weekend ruined …... Read more

12th Oct 2021 (2 years ago)

V S

I have no words to describe my stay at Dream apartments. This was genuinely one of my WORST experiences within the service industry I have EVER had. Firstly, we arrived and it looks nothing like the photos, but false advertisement aside, although it was over 25 degrees out, all radiators were on. In fact, not ever imagining they would be on I accidentally touched one and burnt my hand. I then went down to reception to ask for this to be turned off as I am not from here and I have NO idea how to operate this (and shouldn’t have to). I also had to ask for towels because we were initially only provided with two HAND towels. After several hours, they still hadn’t come and when they did, they were very rude to us and also very unhelpful. Also, the conditions in this apartment were as UNSANITARY as you can possibly get. Everything was dirty and full of dust, there were loads of dead insects everywhere, and the floor was filthy. Obviously with COVID-19 still being prevalent, the fact that the apartment was SO dirty was a huge concern for us. In addition to all this, when we were tired after a 5 hour journey and a day filled with work meeting, I went to lie on both my bed and the sofa and they were both BROKEN. As we called reception to ask for help sorting this we were assured by someone that they would contact Airbnb themselves to help us escape this horrid place and not have to stay another night. However, when we came downstairs today, we were greeted by the most ill-mannered person I have ever had the displeasure of meeting: Kevin. Not only was he uncivil and disrespectful to us, he was also incredibly condescending, disregarding all of our issues and concerns. After a long discussion that was leading nowhere we were half-offered a change of rooms, although with no help moving AND no guarantee that it wouldn’t be the same. We could obviously not afford ANOTHER night of sleeping (if you can even call it that, as the springs from the bed kept poking me relentlessly). We thus politely declined and asked to at least get our deposit and the second night refunded so we could find somewhere else. He laughed it off and said he did everything he could and that it was not his fault. The issues we had didn’t even finish there, as fire alarms hung from the ceiling, which is obviously not safe, and the towels we were eventually given were DIRTY with make-up.... Read more

23rd Aug 2021 (2 years ago)

E Sanchez

We’ve stayed with Dream a few times and we always come back because of the great location, good value, amenities, and the lovely staff.... Read more

22nd Aug 2021 (2 years ago)

A Hamilton

Great staff - The staff were very friendly and helpful with the check in and out process being quick. Situated in the centre of Liverpool and the apartments were very nice.... Read more

21st Aug 2021 (2 years ago)

C Lewis

Much needed night away, my fiancé and I enjoyed a romantic Italian dinner in Gino D'acampo which was close to the dream apartment. The apartment itself was city centre and very comfortable, had a good night sleep. We would visit again.... Read more

14th Aug 2021 (2 years ago)

J Roberts

Excellent city centre location. Really nice apartment with good amenities provided. One fault was check in was later than we expected but other than that we enjoyed our stay.... Read more

11th Aug 2021 (2 years ago)

S Sherry

It's unfortunate the manager at silkhouse court who hands out the keys for this place is rude. Not only does he make everything extremely difficult to check in he also talks to people asif they are little children. No customer care at all I think they need to re evaluate their manager.... Read more

27th Mar 2021 (3 years ago)

C nag

If i could give 10 stars I would. The staff are incredible, fully equipped kitchens and a 5 minute walk from the city centre. Cannot reccomend enough! What a dreamy stay.... Read more

7th Oct 2020 (3 years ago)

A potts

Love staying with Dream as always. Wouldnt dare stay anywhere else. Hghly reccommend if your wanting to stay in the city centre. Beats any hotel!!!... Read more

7th Oct 2020 (3 years ago)

P matthew

Perfect place for a couples trip. Me and my wife enjoyed a nice relaxing stay. The apartments are huge with stunning views. Cant wait to return!... Read more

7th Oct 2020 (3 years ago)

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