
Locat Agency rented out our two-bedroom flat to a family (5-6 members) in 2015. The Agency recommended this family and they have been well known to the agency. During their residency in that flat, we lost our appliances and all the time we received phone calls from the neighbours regarding the unacceptable behaviour of the tenant. Locat defended them all along. When they moved out of the flat four months ago, they left it in a horrible condition. Broken entrance door window, no window handles, no appliances (dishwasher, washing machine which has been changed and bought a brand new one less than two years ago, fridge and freezer) and too much dirt everywhere (kitchen, bathroom and toilet, broken tiles bathroom panel are the examples of what they left behind. When they moved to the flat, it was in an excellent condition, then they put a nasty wallpaper and also made more than 40 holes on the walls. Generally, I should say I had to spend a fortune to make it reasonable again. All these changes happened out of our knowledge. Locate does not accept any responsibility here and the agency found another place to live for them. I think this agency is not reliable and honest with the customer and after this horrible experience, I never recommend it to other people.... Read more
Landlord
25th Jun 2018 (6 years ago)