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- Manners & Harrison - Stockton on Tees
Manners & Harrison - Stockton on Tees
Closes at 6:00pm
23 High Street, TS18 1SP
Since 1850, Manners & Harrison have been a well-established estate agency across the North East of England. Our Stockton On Tees team applies their deep local knowledge and experience to create bespoke marketing plans, ensuring your property journey is both effective and personalised. Whether you’re looking to sell, let, buy or rent, we can help! Plus, we can provide you with access to all those additional property services that you’ll need along the way.
Opening hours
- Monday 9:15am - 6:00pm
- Tuesday 9:15am - 6:00pm
- Wednesday 9:15am - 6:00pm
- Thursday 9:15am - 6:00pm
- Friday 9:15am - 6:00pm
- Saturday 9:00am - 2:00pm
- Sunday Closed
View all details
Accreditations
Manners & Harrison - Stockton on Tees Reviews (135)
Have you used this agent?
83%
4%
1%
2%
10%
All (135)
Seller (40)
Buyer (24)
Landlord (6)
Tenant (8)
General (57)
Anonymous Homeseller
Sold with 1st viewing after being on market with other agent for previous 7months.
Seller
22nd Nov 2024 (8 weeks ago)
R
Outstanding service by Andy Wilson from
Lettings. As always, he is on hand to resolve any issues that may arise. Very courteous, professional and efficient. A real credit to the firm and team. He is the only reason I go back to them.
Landlord
2nd Oct 2024 (15 weeks ago)
S Perry
Fantastic estate agents, really helpful with what turned out to be a difficult move. Couldn't recommend more, thank you for all your help.
24th Sep 2024 (16 weeks ago)
Bex
Sold my house within 3 weeks. Leanne was extremely helpful throughout the process, really friendly and no query was too big or small for her to sort out for me. Laura got me the price I needed and Phil is a fantastic mortgage advisor! Everything you need under one roof!
Seller
19th Sep 2024 (17 weeks ago)
U egbunike
Had and continue to have a great experience with the team from Manners and Harrison in particular I would like to highlight Leanne, Laura and Andy who have been nothing but patient, professional and responsive. I would highly recommend.
14th Sep 2024 (18 weeks ago)
J wilkinson
Great service from this branch, we dealt with Julie in sales progression and she is there every step of the way with you. Absolutely fantastic service.
Buyer
11th Sep 2024 (18 weeks ago)
J Connorton
Worked with Danielle on numerous occasions now and her responsiveness is second to none. Highly recommend.
16th Aug 2024 (22 weeks ago)
S hawkes
Outstanding service. Came to this company looking to buy my 1st home. I had no knowledge of anything. Phil and the team were amazing, so informative, so patient and always on hand to help. The ladies have been absolutely amazing especially Julie and Lorna , they helped make a stressful process so much easier. Thank you so much for helping with my purchase. I Would not hesitate to recommend Phil and the amazing team he has to others looking to buy or sell a property. Thank you so much.
Buyer
15th Aug 2024 (22 weeks ago)
J Thompson
My experience with Manners and Harrison selling my house was excellent. The team are professional, knowledgeable, and communicate well. The market analysis with Matthew was good which helped sell the property quickly. Danielle was always available to answer my queries and keep me informed of the steps and Julie was excellent to work with further along the process. Overall, everyone on the Team provided a good, efficient service and I highly recommend them
Seller
1st Aug 2024 (24 weeks ago)
C Harris
Excellent suggestions and clear, practical advice from Laura. Very much appreciated.
12th Jul 2024 (6 mo. ago)
C Jones
Excellent service from start to finish from Manners and Harrison -Brilliant marketing of my home, resulting in a quick and stress-free sale.
Phil was excellent in providing mortgage and financial advice and made the process stress-free.
A massive, massive thank you to the lovely Julie who provided updates and reassurance along the buying and selling journey. Julie is an asset to this branch and kept me sane throughout.
Thank you!
Seller
3rd Jul 2024 (6 mo. ago)
L morgan
Great service from the start. Phil was really helpful in securing our mortgage and kept us updated. Julie was fantastic keeping us updated throughout the process down to the day we moved in. Just wish we could have dealt with them for the whole process as others (new homes) we far less helpful.
Buyer
20th Jun 2024 (6 mo. ago)
F Smith
The staff here have been absolutely amazing, seeing me through the buying process from start to finish, answering and following up any queries I had, and working with my solicitors to ensure everything ran smoothly.
Huge thanks go to Phil Harrison, who kept in touch every step of the way, was very understanding of my personal situation, and took into consideration my working hours when contacting me (not always fully alert with day calls on a night shift pattern). I would also like to thank Dan, who liaised with my solicitors and vendors to ensure completion happened in a timely manner. Really couldn't have asked for a better, more helpful team to guide me!
Buyer
19th Jun 2024 (6 mo. ago)
Hannah
-Would you like to pay ££££ for a sub-standard service?
-Would you like to be spoken to by a condescending & rude staff member?
-Would you like your sale jeopardised?
-Would you like to do the grunt work yourself?
If yes to any of the above, then Manners & Harrison Stockton are the Estate Agents for you!
Granted, they did sell my property. However, if given the opportunity I’d rather retrain as an Estate Agent, open my own business, and sell it myself than ever use them again.
From start to finish, the Branch Manager has been unprofessional and rude in her communication due to making a professional issue personal when marketing Joint Agency. They did not tell me when a viewing had been confirmed and entered my property without me being aware. The contract was even drawn up wrong! They even jeopardised the sale of the property by telling the buyer information that was untrue and irrelevant to the sale. The irony of the company being called ‘Manners & Harrison’ isn’t lost on me… particularly as the Branch Manager lacks the former.
Sales progression involved me doing a lot of chasing, likely due to the branch not having a strong relationship with the solicitors they recommend.
The only saving grace was that Julie was down to earth in her communication style and Danielle was lovely on the phone on day of exchange & helpful- thank you.
Unfortunately the sales process was extremely distressing thanks to Manners & Harrison Stockton- avoid.
Seller
13th Jun 2024 (7 mo. ago)
L Prince
Cannot fault Laura or Philip for their hard work!
14th May 2024 (8 mo. ago)
A Harrison
Jordan at M&H Stockton has truly impressed us with his outstanding service. From adding my partner to my existing mortgage to securing us a new mortgage rate, Jordan guided us through the entire process with clear communication and professionalism. What could have been a stressful experience became effortless thanks to his expertise and dedication. Jordan, thank you for your invaluable assistance! We eagerly anticipate remortgaging with you again in another 5 years.
6th May 2024 (8 mo. ago)
Anonymous Homeseller
The house looked great on line had plenty of viewing arranged with no problems staff pleasant when you phoned them the only thing I didn’t agree with was the cost being a fixed price so my house was only modest price but I payed Same as someone selling for double or even triple mine but I’m so pleased it is going through hopefully
Seller
14th Feb 2024 (11 mo. ago)
S Jeffries
I felt compelled to write a review about Andy. This guy is a credit to M&H, he can never do enough to help, he is responsive, pro-active, friendly, anticipates the needs of customers and acts as a brilliant middle-man between tenants and landlords.
This guy deserves a pay rise, thank you to Andy for doing a great job!!
Landlord
7th Feb 2024 (11 mo. ago)
J dobson
Thanks Phil for all your help and advice. Much appreciated, 5 star service
29th Jan 2024 (11 mo. ago)
T Stevens
Staff are super friendly and will go the extra mile to help others. Great customer service skills.
29th Jan 2024 (11 mo. ago)
S Sibley
Laura and her team at M&H Stockton branch have been consistent in their contact with us since we contacted them to put our property on to the market. They are very quick to respond and help out at every level. Fantastic customer service! Phil, thank you for all the help and advice you have given us since our first meeting with you 6 years ago! Thank you!
Seller
24th Jan 2024 (11 mo. ago)
M reveal
Dealing with Laura & team on house sales is a great experience - really taking the pressure and hassle out of a stressful situation - thanks so much guys!
Seller
16th Jan 2024 (11 mo. ago)
J bain
Great people, great mortgage advisor.
10th Jan 2024 (1 year ago)
M Durham
Sold our house before the photos even appeared on the website! Can’t really beat that kind of service. Thank you to Laura and the team, you’ve been great!
Seller
5th Jan 2024 (1 year ago)
A Coalter
Laura and the team at Stockton have been very proactive with their methods and communications. It's refreshing to have a manager like Laura as someone that actually wants to help you rather than see you as another number in the books. After all that's what business is all about. Thank you team!
5th Jan 2024 (1 year ago)
S Hodgson
Excellent customer service and support.
20th Dec 2023 (1 year ago)
Anonymous Homeseller
Amazing team
Seller
16th Dec 2023 (1 year ago)
R Courtney
That you were very helpful and worked hard to sell my house
Seller
16th Dec 2023 (1 year ago)
A Forsey
Great service
20th Sep 2023 (1 year ago)
Anonymous Homeseller
Initial response prompt and dynamic. Progress reporting less so. Price reduction request predictable. Two viewers of which first made offer at further price reduction, reluctantly agreed. Awaiting conveyancing.
Seller
4th Sep 2023 (1 year ago)
T Chime
Good
7th Aug 2023 (1 year ago)
Anonymous Homeseller
The staff in the office were really friendly and efficient
Seller
6th Aug 2023 (1 year ago)
J Cordiner
I have just sold my house with Manners & Harrison’s. They have been great very efficient & professional. I cannot recommend them enough. Every member of staff has been so helpful.
I would like to thank them all.
Thank you Laura & Tia.
Seller
17th Jul 2023 (1 year ago)
D Bakaloumis
First time buyers, we knew absolutely nothing about the process and how complicated it is to apply for a mortgage and buy a property. Jordan was our Mortgage Advisor, did an absolutely fantastic job, always willing to help, always willing to answer our questions and always by our side. We are very happy with the process and very happy that we chose Manners & Harrison and Sequence.
Thanks for everything
Buyer
22nd Jun 2023 (1 year ago)
R Lidgate
All the girls helpful + friendly! Very efficient estate agents.
8th May 2023 (1 year ago)
M Rooney
We were doubtful that our house would sell, given the state of the country.
But Ruth from Manners and Harrison said that our property was good to go.
With that, we started the process of preparing the house for it's photo shoot and waited for the place to go live on the website.
It went live on a Monday morning.
By lunchtime, there were two viewings for the next day.
By close of business on Tuesday, we had two offers at the asking price.
By Friday, we had accepted an offer over the asking price.
They did not even have time to put up a for sale sign.
We visited the agent office a few times, and they answered all of our questions.
In a few weeks' time, this should all be complete.
We are so glad that we invited them round to see our house.
Seller
25th Mar 2023 (1 year ago)
J Mcconnell
Not a good experience from start to finish. They valued my property and then ended up reducing the price several times and still couldn't sell it. Communication was not great despite being assured I would be updated. In the end I decided to give notice and change agents. Their attitude at this point was not good and they were deliberately evasive and unhelpful. I asked for everything in writing as I didn't want to have to pay them a penny. I changed agents. I have sold my property now and what a difference in agencies. I would never consider them again after this experience.
Seller
22nd Mar 2023 (1 year ago)
M Shahzad
Good
8th Mar 2023 (1 year ago)
Anonymous Homeseller
Not a good experience all round . Bad communication , ambiguous emails . Had to request information in writing which I get the impression was given very reluctantly and then when I handed in the notice to end the contract they then sent letters which can only be described as passive/aggressive and failed to be clear and concise and quoted no dates .
Seller
6th Feb 2023 (1 year ago)
P Stirman
Big thank you to the Stockton-on-Tees branch they were professional and always available to answer any questions. Positive and full of enthusiasm all the time.
27th Jan 2023 (1 year ago)
A M
Arranged to rent a property via M&H. The process took about 10 days and everything went smoothly. I was fully informed of the next steps and was able to use email for everything. This was fantastic as it meant I didn't have to make multiple trips to the office, just one at the end to collect my keys. Big thanks to Mary and Victoria for all their help.
Tenant
27th Jan 2023 (1 year ago)
J Bonnett
Two cancelled appointments.Totally unreliable.
24th Dec 2022 (2 years ago)
Ollie
Great team of estate agents and highly recommend the mortgage advisory service provided by Jordan. Well done guys and thank you
9th Dec 2022 (2 years ago)
U sooriyar
I just received the Keys for my new home. Danielle Wilson was really helped a lot to make this process successful. She is a really professional, friendly person with easy to communicate.
Buyer
29th Nov 2022 (2 years ago)
A Field
After wasting six and a half months of 2022 trying to purchase a property through Purple bricks & Premier Property Solicitors our transaction fell through. We were gutted. We turned our attentions to another property being sold by Manners and Harrison Stockton. We wish we had been able to work with them for the initial property. Between Manners and Harrison and their recommended Tilly Bailey & Irvine Solicitors they managed to complete the transaction in just 10 weeks! They completed purchase before Premier Property Solicitors had even resolved our complaint against them. We were beyond delighted and pleasantly stunned to hear it done so quickly. A massive thanks to Danielle, Ruth, Chloe/Gemma, Jasmine at the respective Manners and Harrison/Tilly Bailey & Irvine branches. Will definitely recommend to others.
Buyer
28th Nov 2022 (2 years ago)
E mclaren
Everyone at the Stockton branch was really helpful and supportive during the entire process. Particular thanks to Danielle, who went over and above to ensure we had everything we needed
26th Nov 2022 (2 years ago)
R Robson
We used the mortgage broker services @ M&H and so glad we did. Phil is great at what he does and navigated us through a difficult house purchase. Danielle, to her credit, went out of her way to let us know of any properties that came up that ticked our boxes and checked in on us despite not purchasing through them. Couldn't recommend them more!
Buyer
26th Nov 2022 (2 years ago)
S Best
Shocking service, advised me to use there solicitors who were based 150 miles away, lost me a sale, didn't follow my instructions, never returned calls. The last customers we took each others numbers and liased with each other as it was quicker and easier, will never use them again. Then got a bill which was double than what I was quoted, wish I had the quote to prove it.
Seller
24th Nov 2022 (2 years ago)
J Evans
Victoria Hessee was genuinely amazing with me. I went to view a property to let on the Tuesday and by the Saturday morning I had the keys.
Took care of absolutely everything and any questions I needed answering, she was always on hand.
Would definitely recommend and really can’t thank her enough.
Gift box you receive upon completion makes it all the worth while as well!
Tenant
31st Oct 2022 (2 years ago)
S Jefferson
Hi I want to thank everyone for being so efficient and understanding
Really big thank you to Danielle who works at the stockton Branch she is an absolute star and a massive credit to the work she puts in .overall the service was good and the process went smoothly.
Thank you
Stephen j.
29th Oct 2022 (2 years ago)
S Davies
Great customer care from Laura.
27th Oct 2022 (2 years ago)
M Atkinson
They helped us find a morgage
17th Sep 2022 (2 years ago)
J Tough
Mary was great, very quickly getting me sorted with a rental house. Answered all my daft questions and their settling service Tilli made the daunting task of setting up utilities etc a breeze! Can't recommend highly enough!
Tenant
31st Jul 2022 (2 years ago)
M crame
Mary and Sarah from the letting department have been absolutely fantastic in finding us a new home. We have been very fortunate to have a letting department which is very communicative and responsive with us about the large number of enquiries we had about properties they have shown us.
Tenant
22nd Jul 2022 (2 years ago)
S Ferguson
Fantastic service from Danielle from the Stockton branch and pleasant staff
1st Jul 2022 (2 years ago)
D Matterson
I have bought and sold two properties with Manners & Harrison. Have nothing but compliments. I found Phil in particular very professional and would recommend him to anybody. Great experience on both occasions.
Seller
21st Jun 2022 (2 years ago)
M Suhail
I have contacted them for a property to rent since 4 weeks , initially was told I have to view before rented it, contacted them again said they have to speak to the tenants for viewing and this morning I call them as I couldn't find the property anymore online ,they said sorry it's been rented out
Shld treat all your customers equally.
Very bad
Tenant
16th Jun 2022 (2 years ago)
M Ibrahim
I have a very nasty experience with this agency.First of all , the staff are really rude and not helpful. They don't provide enough information and when you start asking ( sometimes about very basic stuff ),they become passively aggressive. .One of the agents named Sara has been really not nice with us.Every time I call her, someone else picks up the phone and tells me she is in another call and will get back and of course she doesn't. She treated my wife very badly ( whose english is not very good) . They booked us for an appointment for viewing a property in morning without giving me any options.I had only 24 hours.I reluctantly agreed and I arranged for someone else to view it for me. My friend arrived there and about 10 minutes later she called me explaining that she can't access the flat and we will have the reschedule.The lovely lady is using a private number so you can't call her back.and guess what ? The property was given for someone else few days later without any notice or apologies.I am really frustrated because I think we are being treated unfairly because of our accent !. Absolutely Disrespectful
16th Jun 2022 (2 years ago)
Anonymous Homeseller
House sold from first day of viewings. They gave good advice about what price to market it at and were really easy and responsive to communicate with. Once ours was sold they went out of their way to try and help us find a house, prioritising us for viewings. They also have been amazing with mortgage advice and we've used their in house person to arrange things for us. They're making our first house move much less stressful!
Seller
8th Jun 2022 (2 years ago)
K Kerridge
Very efficient and friendly response to my initial inquiry. Great communication verbally ,by email and text . I am very impressed with the service
8th Apr 2022 (2 years ago)
K Mclean
Like most estate agents
Charge the maximum
Do little to push the sale through
25th Jan 2022 (2 years ago)
P hayes
I was looking for another buy to let to add to my portfolio and Emilie kept my details on file and was in regular contact until she found me a perfect house the ticked all the boxes. The Comms throughout were spot on and the advice is always helpful and more importantly truthful. We have a great relationship and I will continue to buy from Emilie. Very highly recommended
Landlord
17th Dec 2021 (3 years ago)
H Stanley
Sold my house with Manners & Harrison and they went above and beyond to help with every step even helping me fill out solicitors paper work! Amazing team from start to finish! Especially Emilee and Ruth Thank you so much
Seller
30th Nov 2021 (3 years ago)
H Newman
Danielle was amazing throughout the purchase of our new home. She kept us updated throughout the process and she was a pleasure to speak to every time.
Buyer
7th Oct 2021 (3 years ago)
Anonymous Home Buyer
Excellent service from their Stockton branch from beginning to end. Ruth Mackin in particular was helpful and always returned my calls if she was unavailable when I rang. Highly recommended.
Buyer
21st Sep 2021 (3 years ago)
A Morton-Davies
I was quite anxious and not sure what the procedure was for buying. My go to person was Danielle and she was brilliant. So friendly and helpful she put me at ease straight away. Thank you so much for your much appreciated help and advice and keeping everything running smoothly.
All staff lovely when we collected the keys. Can't recommend them enough.
Buyer
8th Sep 2021 (3 years ago)
C Brown
I would 100% recommend Manners and Harrison in Stockton. From our valuation with Ruth who was so warm and bubbly to all the girls in the office who dealt with all our enquires efficiently, we had a very positive experience with buying and selling. In particular I would like to give praise to Emilee who dealt with most of our admin and chasing. She was so friendly and professional from the beginning and really made effort to get things done as quick as she could. She had great knowledge of the housing market and kept us fully informed along the way. She is an asset to the team and she really deserves some recognition!
Seller
29th Aug 2021 (3 years ago)
C ainsley-weighell
Fantastic service from these guys, especially Danielle who kept us fully up to date throughout the entire buying and selling process.
Our home was sold within the week without any photographs thanks to Ruth's property descriptions. Cannot fault this branch at all, lovely team and a great service. Thank you.
Seller
22nd Aug 2021 (3 years ago)
A Watts
Completion on my purchase will take place within the next couple of days. Danielle has been my go to person throughout the whole buying process. The level of customer service she has provided has been exceptional. She has kept me fully informed throughout the whole process. Danielle has been polite, friendly, informative and fantastic at chasing up matters with the solicitors. Her communication has been fantastic. I’ve received regular updates from Danielle and quick responses to my emails / phone calls to her. I’m extremely happy with the level of service I’ve received and Danielle is an asset to your team. I would certainly use your company again. Thank you.
Buyer
27th Jul 2021 (3 years ago)
Anonymous Home Buyer
Danielle the agent who I dealt with was very helpful from start to finish and nothing was too much trouble. Phil my financial advisor through manners and Harrison was very helpful and made getting my mortgage stress free and was also helpful with obtaining life and building insurance. Both very friendly and professional and easy to communicate with.
Buyer
15th Jul 2021 (3 years ago)
N Haggerston
Could not fault this branch at all! But especially Danielle who has helped us out since the start of our buying journey! We are nearing the finish line and she has been amazing, her communication is on top form, she is very responsive and very professional. She has helped us keep in contact with the couple we are buying from and nothing has been a bother for her. Thank you so so much!! We couldn't have done it without your cool, calm and collective manner! She definitely deserves alot of recognition you definitely have a top estate agent here manners & harrison????????????
Buyer
7th Jul 2021 (3 years ago)
N White
Received regular, informative updates from Danielle throughout the recent process of buying my home! Always knew where I stood throughout the sale and always felt as though my purchase was genuinely cared about.
Buyer
26th Jun 2021 (3 years ago)
E COCKBURN
First class service with friendly and exceptionally good communication providing quality updates of progress and any issues that need expediting.. the lady we dealt with in the Stockton Branch (Danielle) always provided great advice and was a pleasure to deal with.. many thanks.. certainly recommend Manners and Harrison’s
24th Jun 2021 (3 years ago)
C Burdon
Emilee has been fantastic through the process. I am not the easiest person to deal with when it comes to selling a property and she has been nothing but professional, calming me when I was calling repeatedly, helping to chase solicitors when needed and generally being there for advice.
She also helped to sign and return all the documents to the solicitors promptly, even coming to the house to help complete documents when she finished her working hours.
Nothing but praise for her as an employee of the company.
The process was stressful enough with it taking 5 months and i can honestly say if it wasnt for her calming my nerves the sale might not have happened. Highly recommend her as an individual.
Seller
24th Jun 2021 (3 years ago)
S Allport
Great staff excellent communications. My fault not good at names but the girls were all excellent and were there when it mattered Mark was a fountain of knowledge very calming and reliable. I wouldn't hesitate to come back if needed. In my opinion money we'll spent from all at The Green. Thankyou
4th Jun 2021 (3 years ago)
H Clark
Emilee Pringle-Arnell did a fantastic job at selling my house with Manners and Harrison. Smooth and consistent and always on hand to offer advice or guidance with anything I needed throughout the process......I would definitely recommend
Seller
18th May 2021 (3 years ago)
L birdsall
Phil was a great help in securing our mortgage. He always made sure we knew what was happening and what was needed of us.
He was incredibly professional and a joy to work with.
18th May 2021 (3 years ago)
H Schofield
Most amazing agents who worked incredibly hard and got everything done in a very short dead line. Can not thank them enough.
6th May 2021 (3 years ago)
J Marshall
Excellent service received. Ruth Shaw was very professional, friendly and efficient when she valued my property. Honest and informative. She is clearly very good at her job. I have also spoken on the phone to both Emily and Danielle who are also excellent and have provided an excellent level of customer service. And this is only day one of the process! Would highly recommend.
Seller
5th May 2021 (3 years ago)
D
Ruth Shaw and the team have been excellent. Our house was under offer in just a few days. Highly recommend all at Manners and Harrison
Seller
30th Apr 2021 (3 years ago)
Anonymous Homeseller
Having recently sold my property with Manners and Harrison, I was very pleased with the service from Emilee Pringle Arnell from start to finish and would recommend them.
Seller
27th Apr 2021 (3 years ago)
L Duff
I cannot rate manners and harrison enough, they had found 3 separate people for viewing before the pictures had been taken and secured a offer within 1 week. Very efficient and friendly team. Use with confidence!
Seller
23rd Apr 2021 (3 years ago)
A Wood
Needed to move house in a week for work and they did a fantastic job. I must of rang Mary about 30 times that week stressed up to my eyeballs but she did a great job and had me moved in record time. She was professional all the way through would use them again!
Tenant
12th Apr 2021 (3 years ago)
I caldwell
Useless
4th Apr 2021 (3 years ago)
Anonymous Landlord
Outstanding customer service delivered by Mary, progress updates given on a regular basis. Mary offered guidance and sound advice in choosing new tenants, all in all a first rate experience, this is the reason why we came back to you, to market our property - Mary is the driving force behind the lettings business.
Landlord
26th Feb 2021 (3 years ago)
T Ross
Very professional service, staff always go that extra mile for customers
23rd Feb 2021 (3 years ago)
D Watts
I contacted Manners and Harrison Stockton branch about "Their find a tennant"service when my property became vacant and I needed another Tennant.
I was looked after by Mary,and she found me a new Tennants within a fortnight of contacting her,I cant fault the service she provided from start to finish.
Mary and her team at Manners and Harrison Stockton come highly recommended
Regards David Watts
Landlord
27th Jan 2021 (3 years ago)
M Colbourn
Extremely professional individuals, they helped me move to my new property even in these wild of times!
13th Jan 2021 (4 years ago)
J Pattison
Excellent communication and service from Marc, Phil and all the girls.Would highly recommend, went above and beyond for my sale and purchase. ????
Seller
12th Jan 2021 (4 years ago)
A G
Great work from Marc Hindson and Chloe Smith. As a buyer they played a key role in negotiation and helping complete the deal. Efficient at replying and good communication. Would highly recommend!
Buyer
7th Jan 2021 (4 years ago)
K Davies
Amazing company! Phill Harrison and Chloe Smith have been my main points of contact and I couldn’t be happier. They’ve been amazing throughout the whole process so far, answering all my questions and been available whenever I’ve needed them. Advising and providing information on all aspects as I’m a first time buyer! I would highly recommend using these guys and definitely will in the future!
Buyer
28th Nov 2020 (4 years ago)
L Swinhoe
We have just completed our house sale with Manners & Harrison Stockton. The service from start to finish has been fantastic, great communication with our buyer, and pushed the sale along with our solicitor too.... they ain't the cheapest, but definitely worth the extra !!! Marc and the team have been superb !!!!
Seller
21st Nov 2020 (4 years ago)
J Me
Doesn't chase vendor, took over a month for any reply regarding certificates for gas and electric. "Customer service's" very poor. Not really kept updated. Although i have received an email today regarding what i asked a while ago.
7th Nov 2020 (4 years ago)
I Walker
Not easy to locate specific locations
15th Oct 2020 (4 years ago)
S Wilson
Polite
2nd Oct 2020 (4 years ago)
M Okninski
Excellent service from start to finish .Marc Hindson gave us good advice at the outset re market conditions and pricing .Kept us informed throughout and brought the sale to a successful conclusion as soon as covid lock-down was eased .Thank you !
Seller
8th Sep 2020 (4 years ago)
M Hendy
Things seem to move very fast.
8th Sep 2020 (4 years ago)
L clark
Very helpful and listened to my property requirements.
22nd Aug 2020 (4 years ago)
G Exley
Very friendly service
7th Jul 2020 (4 years ago)
hypejtp
Anyone selling their house I’d recommend this branch. Ruth Shaw made everything crystal clear from the beginning and Ruth Mackin scheduled viewings swiftly whilst keeping me updated so I was optimistic from the start. Chloe Smith did excellent work with the negotiations and finalising the sale which I’m more than pleased with. All was very easy.
Seller
28th Jun 2020 (4 years ago)
S campbell
Very professional
10th Feb 2020 (4 years ago)
M Flett
We have just completed a remortgage with Phil, and can not recommend him enough. He was extremely helpful and knowledgeable in providing us with the best option for our requirements. We had a tight deadline creating pressure which Phil accommodated. His communication was excellent, and we will definitely be using him again in the future and would highly recommend his expertise.
4th Feb 2020 (4 years ago)
M Cook
Friendly team, always available to answer questions and resolve problems.
4th Feb 2020 (4 years ago)
C Infante
I am a first time buyer and im really new here in uk, and phil really helps me making the process very easy. I highly recommend manners and harrison. Very good team very accommodating.
Buyer
30th Jan 2020 (4 years ago)
C Trafford
Phil was brilliant when dealing with our mortgage. The process was smooth and he really put us at ease throughout it all. Very highly recommend!
28th Jan 2020 (4 years ago)
D Ward
Phil was really helpful in securing us a mortgage. Couldn't recommend enough
28th Jan 2020 (4 years ago)
A Forrester
Very friendly staff with an approachable manner and always working at a fast pace. First impressions were set by Ruth Shaw when she valued our property. Ruth was very friendly, professional and easy to talk to. Chloe Smith and Ruth Mackin have really looked after us in branch, any questions big or small have been answered swiftly and they have been informative throughout. We would recommend Phil Harrison for mortgage advice as he really explains everything and appointments dont drag on as they can with direct lenders. Overall the full team are a pleasure to deal with and we would highly recommend this branch to anyone, It's the staff that make it.
Seller
16th Dec 2019 (5 years ago)
Aisha
We used Manners & Harrison’s mortgage advice service to help us purchase our first house. Phil was amazing, he explained everything so clearly, was always in contact and we were always aware of what was going on. He dealt with solicitors and estate agents so all we had to do was sign the paperwork! It made buying our first house so easy and stress free. Highly recommend this service!
Buyer
8th Dec 2019 (5 years ago)
M Reed
Phil was brilliant from start to finish, professional, attentive and got the job done with minimal hassle.
Would recommend happily.
thanks again
17th Oct 2019 (5 years ago)
M Robinson
What a great estate agents. Helped me out with my enquiry. Ruth Shaw came round to see my property and was great. Talked me through the process and offered some great advice. The pack that was made up was brilliant with helpful tips and hints. Look no further for your property needs. Great stuff and thank you Ruth Shaw for all your help.
Seller
23rd Sep 2019 (5 years ago)
K walker
Geeta was amazing throughout the process kept us updated throughout, and supported us with the paper work
17th Sep 2019 (5 years ago)
Y Khan
Ms. Geeta Patel from manners and harrison has helped me find a home within 3 days of arriving in the UK. She was very professional, helpful and friendly, She was always keeping me update with the tenancy process. Overall I am very glad with the service from manners and harrison
Tenant
16th Aug 2019 (5 years ago)
R S
We initially approached Manners & Harrison whilst house hunting, and whilst we didn't end up purchasing a home through them, every interaction we had with members of staff there was friendly and professional.
However, we did end up hiring Phil Harrison who works here for Sequence as our mortgage advisor. We were first time buyers so completely confused about the process and what we needed to do and when, but Phil was always on hand to guide us through the journey. Even when we would text him panicking at 9pm he would still get in touch as soon as possible to calm us down! Fantastic help all the way through.
Buyer
29th Jul 2019 (5 years ago)
H potter
Geeta has been dealing with me and she's been excellent, every step of the way she's been there and very helpful. Very happy with the service
15th Jan 2019 (6 years ago)
D Trewren
We went to Manners and Harrison to meet with Phillip, the mortgage broker, who works for Sequence.
From the very beginning Phil was very friendly and kept in touch with us every step of the way, letting us know what was going on and guiding us through the process of buying our first home.
I had a struggle to find a mortgage but Phil helped me get a great deal and put in a lot of legwork, ringing round providers to help us out.
I honestly don't believe I would currently be living in my own home without his help. Thank you.
Buyer
9th Dec 2018 (6 years ago)
D Whitehouse
We put our property on the market with manners and Harrison's Stockton, from day 1 Jan Ford was on the case, she was in contact with regular updates for us and followed any leads with viewings which eventually lead to a sale on our property. Thank you so much Jan, you were a pleasure to meet, keep up the good work!
Seller
3rd Dec 2018 (6 years ago)
A Hood
From the moment we decided to go with Manners and Harrison to sell our home, we have been guided through the full sale process and the communication from Jan Ford and Danny has been fantastic and they have been available to answer any questions that we have had to help us sell our property A friendly and professional service from start to finish. Thank you!
Seller
28th Nov 2018 (6 years ago)
L Amos
Daniel Richardson was very helpful and efficient, will definitely use Manners and Harrison again
5th Sep 2018 (6 years ago)
M Bunn
Can’t fault any of the service I received from Daniel Richardson, very helpful and knowledgable. Top class service whilst dealing with a delicate situation. A credit to th Stockton branch
18th Aug 2018 (6 years ago)
T beermonster
Be careful with this company read every thing before you sign don,t be pushed into it before you have i wish i did. expensive mistake
10th Aug 2018 (6 years ago)
S W
Impersonal, expensive, poor service.
I've just finished selling a property with M&H and I can not recommend their services. Overall very disappointed.
Firstly, I appreciate the market was slow, but it took a long time to sell the property (nearly a year). They didn't always inform me when there was to be a viewing, but when they did it was sporadically to ask me if I would host the viewing... and every time I told them I didn't live in the area. Oh and I got called the wrong name a few times. Nice personal touch there... Towards the end I barely heard from them and had to ring repeatedly for updates.
In all, not the "personal" experience you're promised from a high street estate agent.
Secondly, the price was astronomical! I was in a rush to move and sell, and I signed without shopping around (my fault). Their fees were ridiculous. 2.1%. That's well over the odds. Advice - shop around!
The only reason I'm not giving 1 star is that the mortgage adviser, Phil, is amazing. I will be retaining his services in future. Knowledgeable, trustworthy, and easy to get in contact with when you need him.
Also, the photographer that M&H use is really good too.
So basically the only good things about M&H are the bits that aren't strictly M&H...
Seller
30th Jul 2018 (6 years ago)
T dodds
Big thank you to geeta and Mary for your help with my new house very helpful and friendly 5* service look forward to using again
29th Jun 2018 (6 years ago)
C hunnam
I would just like to say a HUGE THANK YOU to Jan Ford for being so helpful and friendly and going above and beyond for myself and my partner to get our first home. Nothing was ever a problem to her we could call at anytime and she was happy to answer any questions we had, she stayed in contact with us the whole time to inform us of any changes with the process of our property, and finally from her absolute amazing help we have bought the home that we really wanted. We cant thank this lady enough for everything she has done for us over the past few weeks. Thanks again Jan & the Manners and Harrison team at Stockton! x x x x x
Buyer
26th Jun 2018 (6 years ago)
T Price
I have recently rented a property through Manners and Harrison. Geeta and Mary were fantastic. They were very understanding of my personal circumstances and were very helpful, efficient and friendly. Nothing was too much trouble for either of them. Would definately recommend and use their services again in the future. Keep up the fab work. Thank you x
Tenant
22nd Jun 2018 (6 years ago)
T rebolutu
Muy mala atención y servicio. Nunca cumplen lo pactado, es muy difícil la comunicación con ellos, todo son excusas!!!!
Están haciendo muy difícil la venta de una casa maravillosa y poniéndonos en una situación límite!!
A la hora de cobrar sí que están los primeros. No los recomiendo para nada
24th May 2018 (6 years ago)
S harbin
always great to work with when buying or selling a house! would highly recommend! Lewis is always keen to help and find property's!
17th May 2018 (6 years ago)
S Martin
I recently purchased a house through the Stockton branch and I must say they were all pleasant, efficient and very helpful, particularly Jan & Lewis. I would happily deal with them again.
Buyer
28th Apr 2018 (6 years ago)
S bird
Great laugh with Ruth Mary jan and getta ???? decent coffee too. What more can you ask for? ????
27th Apr 2018 (6 years ago)
B Watson
From start to finish I could not have asked for a more brilliant service, everything was explained clearly and nothing was too much bother at every stage of the process. Advisor Phil Harrison is a total professional and I would thoroughly recommend his services to anyone seeking mortgage advice. Thanks Phil, you're a ??
23rd Jan 2018 (6 years ago)
N Gibson
Lizzie was absolutely fantastic, sold me and my partner out house, received the best service, and from buying the house we are now engaged and happy in our new home
Thank you so much ????
Buyer
23rd Dec 2017 (7 years ago)
A Taylor
Not very customer service focused at all, rude, unhelpful staff with the exception of one woman who had just started. Quite shocking really, shame I can't change letting agents, as I've had significantly better experiences elsewhere.
Landlord
11th Dec 2017 (7 years ago)
K Waddington
The whole team were professional, helpful and efficient which was really appreciated as everything relating to putting the house on the market was done from a distance in London and York. Lizzie and Mel in particular ensured that the sale of our ‘family home’ was conducted with care and we were delighted they secured a sale so quickly. Thank you!
Seller
10th Oct 2017 (7 years ago)
P tennet
Very bad experience with estate agent. If you use them make sure you get prices of everything wrote down in black and white as they forget to tell you about services costing money until they have taken it from your bank. One person says 1 thing and another says something else. Make a note of phone calls and what was said as this will help when they decide to change their story in case you speak to head office like we have.
19th Aug 2017 (7 years ago)
C Alewood
The letting agent has no mobile phone, so have to keep ringing the office and find she is not in and cannot be contacted directly.
Viewed a property and the electricity was off and agent could not switch it back on (no access to the fusebox), some rooms could not be viewed as they are in the dark.
Asked the agent what is the council tax band, what is the energy rating, what is included with the rent etc, did not know the answer to any of these questions.
Considering how much they charge, I would expect an agent to know everything there is to know about a property before showing someone round it and have arranged with the landlord for the electricity to be on beforehand.
Was advised to look at rightmove for the information I wanted (not even their own website - to which I find later that the information isn't on there).
Not helpful at all. Seems to be missing the fundamental requirements of an estate agent.
28th Jun 2017 (7 years ago)
C Smith
I can not thank the team at the Stockton branch enough. I had a lot of ups and downs when selling and buying. Nearly completing twice and did on the third time. They where there every step of the way and so supportive, reassuring and very proactive. Thank you so much ????
Seller
25th Apr 2017 (7 years ago)
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