Big thank you to geeta and Mary for your help with my new house very helpful and friendly 5* service look forward to using again
Absolutely Appalling Customer service. Communication is next to non-existent. Some staff are rude and patronising and aggressive. They appear to have no interest in helping any house sale go through smoothy as long as they are paid.
If you are thinking of using them as an agent or are looking to purchase a house through them, find another house with a different agent!
I recently purchased a property being marketed by Gowland White and found everyone I dealt with to be helpful, friendly and professional.
My big shout out though goes to Barbara, who went above and beyond to ensure the sale went through as quickly and easily as possible. Literally nothing went to plan but Barabara took it all in her stride and dealt with any issues that arose and kept both parties informed along the way.
Thanks to them all I now live in my forever home, but if you’re thinking of moving home I cannot recommend them enough!
Good professional service and achieved a rapid result. The only reason for 4 stars was that once an offer was received matters passed into the hands of someone who only worked 3 days a week. Also at this stage the buyer was under a misapprehension that was passed on to us rather than corrected. Once Emma was involved things were rapidly sorted out.
Recently I have just purchased a plot of land through Michael Poole's and the lady looking after it was Sam Foxton, Let me firstly say she made the whole process very easy by dealing with day to day enquiries simply outstanding.
I would recommend anybody using this agent.
10 out of 10.
Terrible company... Very slow to freak with the purchase of our new house
Wonderful staff, primarily Marion and also Shannon were very helpful throughout. The photographs taken were fantastic and very professional. Communication was spot on at all times. Highly recommend and we wish the whole Team all the very best for the future.
Michael Poole (Stockton branch) went the extra mile to secure the sale of my property. Luke Johnson (Branch Manager) and his team were very professional from start to finish. I was highly satisfied with the service provided and the very competitive rates charged. I can highly recommend Michael Poole Estate Agents.
Just like to give a big thanks to all at Robbinsons you have been great. I have just purchased a property through Robbinsons and staff have been really great. From chasing enquiries super fast to squeezing me in for viewings, Claire even let me have a last minute viewing before exchange and it was done on her way home. I can’t thank her enough.
I would like to give a personal thanks to Claire and Lindsey who have been assisting me you truly have been amazing, Robbinsons should be really proud to have good staff like you guys.
I am giving a 10 out of 10 score.
do not trust thay under value your house thay make appointments thay never keep then blame you for there mistake thay over charge you and lie to you about house prices thay wont show buyers round after 5 or weekends thay say thay are professional estate agents but only rip you off to get a sale so be warned there are a lot of better agents that wont rip you off