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- McKinley White - Silverton
McKinley White - Silverton
26 Fore Street, Silverton, Exeter, EX5 4HP
McKinley White Silverton are an estate agent in Exeter. They mainly list properties in EX1 and EX4. Over the last 6 months, they've listed 1 properties, with 1 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla.
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McKinley White - Silverton Reviews (12)
Have you used this agent?
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Anonymous Tenant
Really rude agent with no communication skills, do not bother! My son and his friends were looking for accommodation in Exeter. This agent doesn’t deserve anyone’s custom. Can’t even reply politely to emails and calls to make an appointment. Avoid. Whether you’re a landlord or tenant there are professional agents and companies in Exeter, go to them instead.
6th Nov 2021 (2 years ago)
M Peat
Lived at the Red House (bills included in rent) September 2018 - August 2019. All maintenance requests went through the letting agent. I didn’t have hot water in my shower when I moved in. It was fixed a week later, but only after I said I would withhold rent if it wasn’t fixed.
The WiFi stopped working twice, each time for more than a week. This could have been fixed sooner but the letting agent took a long time giving the engineer the correct admin logins.
One of the four gas rings on the hob did not work and another only worked rarely. The letting agent was informed of this and made no attempt to fix it.
A kitchen cupboard door fell without warning, almost hitting my flatmate. The letting agent only seemed to be concerned with the small dent made in the worktop that we didn’t notice until a few days after.
I also requested that the lock on the door to the flat be changed as a few people from the flat upstairs could unlock it with their keys. The letting agent all but called me a liar and when my guarantor phoned to help sort the situation out he (letting agent) was very aggressive and kept telling her to be quiet.
27th Mar 2021 (3 years ago)
N (Nishil1213)
The agent whom I spoke by email when trying to let a property was very friendly at the beginning however got very impatient and defensive when asking questions about electricity and bills, seems to be hiding something. Also for a viewing during term time flats were empty which is unusual and may be a sign that something is up. Would NOT recommend letting with these people!
3rd Nov 2020 (3 years ago)
J Riden
Extremely rude and unhelpful. Tried to con us out of the deposit.
Jasmine and Graham will make you regret booking with them. Vicious and vindictive people. Avoid at all costs.
24th Apr 2020 (4 years ago)
L Annabelle
We spoke to Graham White who evidently is not fit for running or being part of a business. He was extremely unnecessarily rude, very unprofessional and all of this within the first email being sent.
9th Nov 2019 (4 years ago)
T Garcia
Terrible experience. I highly advise students to avoid this agency at all costs. Please be very careful.
Of the many things that happened during my contract, the worst was when several valuable possessions "disappeared" from the flat (this occurred when the agency was given access to the apartment whilst the tenants were absent). In addition to this, several items of clothing were found mixed with waste when I returned to the flat.
The landlord did not hold himself accountable for the disappearance of the objects, despite having promised (prior to their disappearance) that the flat would be in "good hands" when the access was granted.
Despite approaching Graham civilly, he was extremely rude/aggressive and, unfortunately, couldn't be more unprofessional when dealing with the situation. Sadly, this kind of conduct has been experienced by plenty of students.
12th Oct 2019 (4 years ago)
CMC
Fantastic if you want to get ripped off and threatened simply for wanting a living standard above hovel. Very ugly company, both in looks and standards of the people working there.
11th Sep 2019 (4 years ago)
G Trussell
Would not recommend. We had an 11 month tenancy which was a complete joke from start to finish. As you can see from my emails sent to them within the first few days of entering the property it was littered in issues. We had no heating or hot water for months. They brought people to view the property on numerous occasions without 24hr notice whilst we were in bed and just let themselves in. There are far too many issues to list, but they then had the audacity to try and charge £170 for a new blind and oven clean, despite already agreeing to fix it at the start of our tenancy. I had to spend weeks finding spare parts and screws trying to put half the house back together. I wouldn't not recommend. The service was awful and the response from both Graham and Jasmine were very distasteful.
**Update, we won our appeal. Clearly they weren't very happy about this and resorted to name calling and threats. Not the most professional of services. See pictures attached to follow the events.
11th Sep 2019 (4 years ago)
Anonymous Tenant
Would not recommend. We had an 11 month tenancy which was a complete joke from start to finish. As you can see from my emails sent to them within the first few days of entering the property it was littered in issues. We had no heating or hot water for months. They brought people to view the property on numerous occasions without 24hr notice whilst we were in bed and just let themselves in. There are far too many issues to list, but they then had the audacity to try and charge £170 for a new blind and oven clean, despite already agreeing to fix it at the start of our tenancy. I had to spend weeks finding spare parts and screws trying to put half the house back together. I wouldn't not recommend. The service was awful and the response from both Graham and Jasmine were very distasteful.
28th Aug 2019 (4 years ago)
B Clark
Extremely rude staff, both owners are extremely untrained and have been known to charge for fake ‘damaged’ items in order to keep tenants’ deposits. Avoid this company at all cost.
11th Feb 2019 (5 years ago)
A Morando
Mckinley White were a nightmare to deal with. Graham White and Jasmin-Crispin Vile were both extremely rude and unhelpful at best. Don’t expect to see your full deposit back because what is normally considered “normal wear and tear” apparently warrants £50 to be deducted each tenant’s deposit (6 tenants per flat in our case).
In 2 years of living in the flat we:
- didn’t have heating for a whole year because Mckinley White refused to admit the heating wasn’t working (which was confirmed the second year by the plumber)
- didn’t have wifi for 3 months
- the fire alarm was faulty and rang for 6 hours between 10pm and 4am with no possibility of contacting anyone from Mckinley White (forcing the tenants to spend the night somewhere else). This incident revealed that the fire detectors were not kept up to the required standards therefore making the flats unsafe.
Not only were these incidents just a few examples, Mckinley White was extremely rude about them, blaming us for them and making us pay the rent in full (all bills included tenancy) when evidently some services were missing.
22nd Aug 2018 (5 years ago)
B Clark
Very rude staff.
I emailed to inform the agency that my situation had changed in the interim period of me waiting for the current group to confirm that they would still be living there next year, (which would allow me to move in with them).
I was not expecting to receive such an obnoxious reply by Jasmine Crispin-Vile. See attached image.
27th Jan 2018 (6 years ago)
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