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Home
Estate Agents in Hove
My Sales - Hove

My Sales - Hove

60 reviews

176 Church Road,Hove, BN3 2DJ

My Sales - Hove hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. My Sales - Hove does have 60 reviews, with an average score of 3/5 If you're looking to sell in Hove, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Truemans Management - Hove and Goldin Lemcke - Hove. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 4:00pm
Sunday Closed

View all details

My Sales - Hove Reviews (60)

Have you used this agent?

All (60)

Seller (0)

Buyer (0)

Landlord (9)

Tenant (29)

General (22)

S Joo

Our student property was sold while we were living in it and transferred over to MyLets. They did very thorough investigation of the property and were constantly arranging visits and letting themselves in to the property or turning up unannounced when we had specified certain times we were unavailable. We have now been waiting nearly 3 months to receive our deposit back. They are trying to charge us £700 - this was first attributed to a lengthy, very detailed inventory report stating we had repainted the property and complaining about things like the exterior of the property not being clean. We responded very quickly letting them know that it was fine if their inventory report process was a lot more detailed than the previous estate agents, but that we were not willing to cover the costs. They have been extremely slow to respond about any issue concerning the deposit return, every time I call it's like they know nothing about it. When they at last responded after several calls and follow up emails they said that we would not be charged with any "damages" but would still be charged with the cleaning, which is somehow still over £700 for a small three bedroom house, the same amount they were trying to charge us for "damages". Since we have been issued with this bill we have been forced to contact the Deposit Protection Scheme and they have not even responded to them, didn't even know a claim had been raised when I called to follow up. I understand some issues are down to the landlord and if I could give the landlord a one star review I would, but this situation has caused me extreme distress in financially trying times and I'm beginning to feel like this is the only way I will get results from them. It is illegal for a landlord to charge for an end of tenancy clean on a property that was not clean on move-in. This is especially frustrating when I did not choose to rent with My Lets and definitely would not have done judging by the other reviews from others that seem to be in the exact same situation.... Read more

Tenant

17th Nov 2022 (2 years ago)

O H

As an intermediary institutions they even dont want to talk with their customers. No one serve us when we arriving position on time to have a viewing. Twice! First time they said they didn’t see us and they left, with no any calling and message. Second time they said they are off duty, but it is they set set the time of the visit! Bad experience!... Read more

13th Jul 2022 (2 years ago)

S Juodaky

Great experience dealing with Connor throughout my purchase process. Thank you!... Read more

27th Jun 2022 (2 years ago)

R Noronha

Will try to get your deposit at any cost. Never demanded a deep clean and then make you pay for one when you leave.... Read more

Tenant

21st Mar 2022 (2 years ago)

A Bodova

Because the building where I was living was sold, the new landlord changed the letting agency. "My Lets" contacted me as soon as I became their new tenant, and they have remained in contact with me ever since. Unfortunately, I had to leave due to renovations at that house, and “My Lets” was really helpful in looking for alternative accommodation for me. They constantly responded to my emails and kept me updated. Manager ( Jack ) was doing his best to help me ,as well as his entire crew, are very friendly:) My lets are highly recommended:)... Read more

Tenant

8th Mar 2022 (2 years ago)

T Hills

Would not recommend renting a property through My Lets. We were charged £504 for an end of tenancy clean - after only being in the property for a year. Then on the end of tenancy report - there were references to dust and dirt! When we originally viewed the property, the garden was not fit for use due to the decking being rotten and having holes. We were reassured that the gardens decking would be replaced and the agent said this would be booked in for the day we moved in. It took 5 months for the garden to be repaired and for it to be safe to use. In addition, we reported a broken window in November - for it to be fixed the following August! Would avoid at all costs!... Read more

Tenant

3rd Feb 2022 (2 years ago)

J Wright

During both my viewing and tenancy there was multiple instances of misinformation as-well-as straight up lies told to me by MyLets. For example I was promised a cleaner for common areas. During a 7 month tenancy we went 6 days without electricity, 4 days without gas and heating, 3 days without internet. Before I moved in my housemates went a month without internet. MyLets were unresponsive and rude. I would only hear from them when rent is coming up. They would ignore requests to keep the meters topped up, after electric or gas has ran out it would often take over 48 hours to get the service back. They didn’t notify tenants when sending servicemen. Often having electric and internet services turned off during the middle of a workday. My inventory took place 52 days before the start of my tenancy, yet MyLets used it to attempt to extort money from my deposit. MyLets requested me to have my room professionally cleaned and coerced me to pay for a professional cleaner (Which I now know is illegal. After I had paid for the room professionally cleaned, MyLets responded requesting that the room required additional cleaning and wanted to charge me for it again. MyLets also refused to send me an invoice of a Professional cleaning at the start of my tenancy. After I refused to pay for a 2nd professional cleaning, MyLets attempted to haggle a lower fee and even called me up threatening me to accept because the landlord is a ‘good guy’ and hung up on me when I requested DPS to intervene. I wonder if the Landlord knows the way that MyLets are representing and failing to manage, correctly inventory and clean the room prior to my tenancy? Read the other reviews on this page. When there are so many similar customer experiences posted, there must be a problem at MyLets. I strongly urge both Landlords and Tenants not to use MyLets services. Please note that the The Chartered Trading Standards Institute and the Property Ombudsman are both being contacted.’... Read more

Tenant

12th Oct 2021 (3 years ago)

D Honey

Very unprofessional and slow. Was called by a lady called Beau and when following up I received not response. The other lady in the office was very kind on the phone, shame she is let down by her colleague.... Read more

25th Sep 2021 (3 years ago)

Z Arshad

Jodie Collins at My Lets was incredibly professional and helpful. My rental process (as a tenant) was smooth and fairly quick, and Jodie was very good at getting back to me with answers to questions. Some attention to detail was missing: for example, I had asked for a scale floor plan of the property I was looking to rent, and was informed this was not available; however, I eventually found a drawing online (via an ad placed by My Sales). Likewise, I had asked for my newly-rented flat to be repainted before move-in, but was advised that the landlord - who had recently purchased the property - was unlikely to know the exact colour of the feature wall. As a result, we settled on having only the white walls repainted. Upon moving in, I found a pot of paint for the colour feature wall (with all the relevant details listed on the can) in a small cupboard in the flat. Overall, however, I recommend My Lets for their professionalism and responsive service.... Read more

Tenant

21st Sep 2020 (4 years ago)

T Blackbourn

I phoned to request to take a property on Monday and was told I needed to put it in writing. Immediately an email was sent. The replies were slow and the agents did not seem at all like they wanted to let the property. We had previously booked a viewing for Wednesday morning which we wanted to continue with, to measure for furniture. On the way (ninety minutes drive) I happened to check my email to see they had contacted me that morning to say the landlord no longer wanted to let the property. Had I not seen the message, they would have happily let me continue travelling down without a phone call or text message to inform me that the viewing had been cancelled. Staff were rude, unhelpful and unkind. VERY unimpressed. Stay away!... Read more

Tenant

29th Aug 2020 (4 years ago)

L CTCM

My Lets have always been awesome. Always attentive and always very diligent with tenants. My experience is usually with Paige, who can never do enough to ensure everything is as it should. I know how much I can be a pain sometimes as well. However, my experience with the wider team is always equally as pleasant and effective. I know I am not the only landlord, but I am always made to feel important. I came to My Lets because of my experience with other agents and how I have never felt like a valued customer. With My Lets I feel like part of the family. Even in our recent times with the global pandemic, they have maintain a level of service to be proud of!... Read more

Landlord

19th Aug 2020 (4 years ago)

G Giles

Very poor service I received as a landlord, the tenant often found it necessary to contact me to get issues resolved.... Read more

Landlord

27th Jul 2020 (4 years ago)

V Scaponi

We had a very good experience with My lets so far, a much better agency compared to others we had to deal with in the past. There was some trouble with finalising the documents on the day of move in, despite our wish and attempts to have everything ready the week before, but it was resolved somewhat quickly. There were some issues with the property when we moved in, but everything was resolved super quickly thanks to the very helpful assistance of the agency. No complaints so far :)... Read more

Tenant

10th Jun 2020 (4 years ago)

S Uddin

LANDLORDS BEWARE - Speaking as a prospective tenant. I just spoke to a "delightful" lady. Who was adamant nothing is wrong and repeatedlyasking me about a guarantor. You're asking the same questions over and again. Sure you have to check if I can financially cover the costs. But as someone who has already stated that I earn 5x the annual rental asking price, you would think some logic would be applied. No one even asked what date I'd like to move, what my budget was or even an basic questions. We won't be pursing our interests in any property listed with MyLets, as a direct result of your agents inability to conduct business. With COVID-19 here, it really shows the number of people who are very brave over the phone and have very little common sense. As a landlord myself, I feel genuinely sorry for the landlords being represented by MyLets. What a shambolic outfit. Organisations like MyLets are the exact reason the Estate Agency sector has a bad reputation and online companies are taking over.... Read more

28th Apr 2020 (4 years ago)

A Serroukh

Worst agency in Brighton... Read more

14th Feb 2020 (4 years ago)

L King

My Lets have been really efficient and responsive whenever I had any issues with the flat I was renting. Jodie in particular was extremely helpful and was always available when needed. I would recommend using this letting agency.... Read more

Tenant

10th Oct 2019 (5 years ago)

S Office

We have worked with the team at My Lets for years producing their inventory and check out reports. It has been a pleasure to work with them and have found them to be very organised with their bookings. Jodie, Paige, Emma and the whole team are always very friendly and approachable.... Read more

10th Oct 2019 (5 years ago)

M Palmer

Very helpful and pleasant staff. Have not had any issues with the agency and I would strongly recommend them.... Read more

10th Sep 2019 (5 years ago)

Wixey

Have used ML for in excess of 9 years now and find them very professional with a speedy response to most issues and particularly from Jodie Collins who always has been very helpful and efficient, would highly recommend them.... Read more

12th Jul 2019 (5 years ago)

A Toft

My experience with My Lets has been brilliant, the team are always quick to respond to any issues i have and always respond in a polite and kind manner. I completely recommend this letting agency. Thank you to the team for all of your help throughout my tenancy.... Read more

Tenant

12th Jul 2019 (5 years ago)

E Lewis

If you want to go through a cheating scamming agent this is your bag! They will charge you for breathing! To top it off, Mylets are associated with a local cleaning company who will charge you for cleaning your own teeth. Are a great agent when you move in but will screw you over left right and centre when you go to move out! Good luck. May the lord be with you on your Mylets journey.. p.s their 5Star reviews come from family of own staff! Use at your peril! If you would like anything repairing or even a reply to an email expect to wait until the ice caps melt... Read more

Tenant

4th Jul 2019 (5 years ago)

L Roberts

Thank you to Jodie, Kirsty and the team for making my life much easier!... Read more

28th Jun 2019 (5 years ago)

J Englehart

I would highly recommend this company, in my experience they are efficient, helpful, kind, patient with my hundreds of questions... I've always had a really good experience with them and am really grateful for their service.... Read more

18th Jun 2019 (5 years ago)

J Harper

Appalling company, completely unprofessional, no clue what they’re doing, misled me multiple times, staff had no idea whether a property was available or not and just made up answers, then promised to call with details numerous times and didn’t bother, didn’t show up or contact me with details for a viewing they’d arranged with me, let properties without telling me when viewing arranged and just didn’t bother turning up for viewing appointments, so I take time off show up for appointment and no ones there. just the worst estate agents I’ve ever dealt with, wouldn’t touch with a barge pole.... Read more

18th Jun 2019 (5 years ago)

X He

I would like give them ZERO star if allow me,they are worst estate agent EVER,charged me 285pounds this ridiculous fee,they blamed me dust on the door frame,I almost fainted,excise me? dust on the door frame?if u want to rent property from them,Better read review before u rent,they welcome u to rent property from them,but end of tenancy,it’s NIGHTMARE!they r so rude n awful!they will not let u go without charging ur money from ur deposit even ur left property very clean!DON’T rent property from them!!!!!!!!!!!!!!!... Read more

Tenant

15th May 2019 (5 years ago)

C Davies

Would put less if I could... Read more

13th May 2019 (5 years ago)

S Cheesmur

Extremely polite and helpful, making the whole experience of letting out a property less stressful. Thank you.... Read more

Landlord

19th Apr 2019 (5 years ago)

G Elliott

I have used Mylets for many years the staff and courteous and efficient, rents paid on time, a pleasure to deal with on every occasion.... Read more

Landlord

18th Apr 2019 (5 years ago)

R S

Kirsten was extremely helpful! None of my thousand questions were too much for her and she gave me invaluable advice both when dealing with a difficult tenant and when arranging a new contract. Her knowledge both in lets a sales have been very useful to us. Thank you Kirsten.... Read more

Landlord

18th Apr 2019 (5 years ago)

Bradley

Very helpful team in the office Managed to find me exactly what I was looking for at a good price. When a problem arose the tradesmen that came out were tidy and vey professional managing to fix the issue straight away .... Read more

Tenant

18th Apr 2019 (5 years ago)

S !

Very happy. Very friendly and welcoming. Would highly recommend.... Read more

18th Apr 2019 (5 years ago)

P Walker

What a wonderful group of welcoming ladies. Couldn’t speak more highly of the service provided.... Read more

18th Apr 2019 (5 years ago)

M mutungi

Great communication and very helpful from start to finish. Nice to walk into an office with such positive energy and happy faces. Thank you for all your hard work ladies- keep it up !... Read more

17th Apr 2019 (5 years ago)

R Hayler

Jodie has been very swift to take action each time my property has needed to be re-marketed and she is prompt with communication and responses to any issues or queries I may have. Very helpful. No complaints.... Read more

Landlord

17th Apr 2019 (5 years ago)

R Hagerty

Responsive letting agents, made it easy as a first time tenant.... Read more

Tenant

17th Apr 2019 (5 years ago)

R Roskilly

The My Lets team, particularly Paige, have been consistently great agents for many years; nothing ever too much trouble, issues taken ownership off without hesitation and always very plesant to deal with. Highly recommended.... Read more

17th Apr 2019 (5 years ago)

C Topping

Made moving easy and were there to help with any questions we had, no matter how small!... Read more

17th Apr 2019 (5 years ago)

PJ

The best letting agent I have used in Brighton & Hove. The ladies in the office are extremely helpful and quick at getting back to you. Well done ladies!... Read more

Landlord

16th Apr 2019 (5 years ago)

E BN2

I've been living in a property managed by MyLets for over a year now and cannot fault them as a company. The whole process has been smooth and the office are always helpful on the rare occasion that things do go wrong! Great service all round and the ladies in the office are a credit to the company.... Read more

Tenant

16th Apr 2019 (5 years ago)

V Piccolo

Paige followed us all the way thru our tenancy in shoreham and she has always been very friendly and helpful for anything we needed. The best agent we had until now. My lets, compared to other letting agency, is very organised and professional. Thank you very much Valentina and Jaroslava... Read more

Tenant

13th Mar 2019 (5 years ago)

X duan

My Let’s was my previous agency when I first time move into the property the fridge , dishwasher and fridge are not work .untill now everything is forgivable after I find a new letting agency and they need a reference from My Lets , My Lets said I need pay 24 pounds unless wont give the reference ,you know what,My Lets own my deposit like thousands ponds and you ask my money although I already pay 24pounds ,but you staff said e-mail the screen shot of transfer,after the e-mail I call you back again you said you can’t check the Money until next Monday is Friday 1pm . I deal this bloody things from WED till now.To be honestly to say ????... Read more

Tenant

26th Oct 2018 (6 years ago)

J Young

I appreciate that people sometimes leave bad reviews when housing stuff goes wrong, so I thought I should offer some balance: My experience of My Lets was fantastic. They were responsive to every minor matter, realistic, flexible, understanding and conscientious. I had no issues getting my deposit back (minus some minor deductions that I proposed for my own convenience). Paige was a superstar by comparison to agents I'd used before in London and if I'm ever back in England I'll use them again without thinking twice.... Read more

Tenant

20th Sep 2018 (6 years ago)

C Menditeguy

I have recently moved into a property managed by MyLets. Jodie was the agent whom I viewed the property with, and she was lovely and very helpful during the process of moving in. Very quick in getting back to me and in sorting out issues. They do care about the tenants living happily in their new home. Would highly recommend.... Read more

Tenant

15th Jun 2018 (6 years ago)

R BN3

Been with them nearly 4 years and can recommend them as a professional agent with excellent customer service. They supported and helped me through a difficult period of time financially where other less caring agents wouldn't have.... Read more

4th May 2018 (6 years ago)

S Hindley

Viewed a property with these guys, it was nice...however what wasn't nice was being handed a shopping list of unwarranted 'fees' during the viewing that we'd be expected to pay during the course of any tenancy. This amounts to daylight robbery in my opinion and (hopefully) will soon be illegal. It's a shame as we really liked the place, maybe the landlords should concider another letting agent? Edit: I appreciate the non-generic reply however we have also been warned off using your services by friends who've had bad experiences as tenants of yours in the past. We've also seen a number of properties with a number of letting agents in Brighton and yours are the first to mention quite so many undefencable charges upfront. Maybe that's just honesty on your part but I've never in 20 years renting had to pay many of the fees you've detailed.... Read more

11th Apr 2018 (6 years ago)

B England

A rare find...Wonderful local agents who are honest, friendly and reasonable.. I am surprised to read some negative reviews on here because my experience as a tenant with the company for over 4 years has been a pleasure from the beginning to the end. Thank you My Lets for making my rental experience so easy.... Read more

Tenant

9th Feb 2018 (6 years ago)

S Austin

My Lets have been managing my property portfolio for 7 years now and I can honestly say that the office is at the best it has been. The girls in the office are honest and efficient and always have my best interests at heart. The management fees are pretty standard for Brighton & Hove... Read more

Landlord

9th Feb 2018 (6 years ago)

A adams-house

DO NOT USE THIS COMPANY. Horrible company- charged 350 pounds for unnecessarily maticulous cleaning ie dust on a skirting board. Very rarely help with any issues and consistently rude to tenants. Manager is a joke, if you manage to ever get through too her then she will whisper down the phone with a croaky voice until you get frustrated and put the phone down.... Read more

Tenant

29th Jan 2018 (6 years ago)

J Fawcett

We are going into arbitration with MyLets and so posting a detailed outline is not appropriate. That said, if you are a student looking to rent a property from this company, please read the comments and look at the ratings and comments on this page. When so many similar customer experiences are posted publicly this suggests that there might a serious problem here. Please note; that The Chartered Trading Standards Institute and The Property Ombudsman are both being contacted and they will decide whether the varied claims made against this company are valid or not.... Read more

16th Nov 2017 (7 years ago)

C Sheldon

A third rate, unprofessional, profiteering, incompetent, unlawful charade of a company that desperately requires the government to urgently pass stringent laws surrounding tenant fees and to protect decent, hard working people from the likes of this two bit nefarious operation these people are running. Jodie has since left but seems to have nutured an equally obtuse and appallingly mannered protege in her wake. It is astonishing in 2017 that Dickensian organisations such as mylets are allowed to conduct themselves in this way without any accountability to any legal or local institutions. This company only care to exploit you. You have been warned.... Read more

26th Oct 2017 (7 years ago)

A Hurworth

This letting agency have been the most disorganised, unhelpful, scamming and disgusting group of people. Throughout the entire tenancy we experienced random house viewings with no warning, consistent visits from services (gas etc) without any prior warning and little or no communication in general. Any issues or queries were ignored 95% of the time and the staff were often rude in response. We spent months without heating and the house sat at a cosy 5 degrees during winter. Many issues reported were not resolved and then they had the cheek to add these general maintenance costs onto the massive chunk taken out of the deposit. With deposit in mind, don't expect to get much of it back - they like to spend over £600 on 'cleaning' the property alone. Jodie is hands down the worst estate agent I've ever come across, we've spent over 2 months trying to regain our deposits. Once it was returned, random, unexplained bills were added on - extortionate prices were charged. Please do not ever use this agency, you'll end up frustrated and poor.... Read more

Tenant

4th Oct 2017 (7 years ago)

D Stock

I've never met such an incompetent bunch in my life. If you want to be ripped off and treated like children, this is the place to go.... Read more

4th Oct 2017 (7 years ago)

D Robinson

Customer service is awful. Unjustified increases in rent with no foreseeable changes to the house. Nearly impossible trying to get something fixed in the house (took around 6 months to get our freezer fixed/ most our beds are still broken a year after moving in/ our back door doesn't even lock properly).... Read more

Tenant

27th Jul 2017 (7 years ago)

G Brickley

Astonishingly incompetent. Dealt with several of the senior staff as a tennant of 3 years and they are outstandingly rude, unreliable and very willing to give incorrect information, on one occasion 3 times in as many hours; a figure of around 2300 pounds became 2600 and was 3000 by the time I got to their office with no explanation and a refusal to supply any details or explanation. Using shower caused entire house to smell of sewage, this problem first appeared around a year ago and has to date not been satisfactorily dealt with. Am about to move out and i look forward to trying to recoup my deposit as I was a tennant for over a year before they bothered to do any kind of inventory.... Read more

Tenant

26th May 2017 (7 years ago)

Thomas

Horrendous experience. Don't deal with this company. They will not bother to get anything fixed even if it's an essential. When you check out expect them to try to keep your deposit, even if you clean everything, wash carpets and repaint. If they are you're only resort make sure you photograph with date and report every flaw in the place even the stuff on the inventory, because they will forget about it. Even still, expect to lose a chunk of deposit for no reason. Do not trust anything they say.... Read more

Tenant

29th Apr 2017 (7 years ago)

Liz

Absolutely rude and no service mind. I have called to ask about the information about my tenancy then I had to call back because I had to give them additional information. The operator was absurdly rude to me and she talked to me like I was stupid. If I didn't have to call I wouldn't have called and it's your job to take bloody calls so if you didn't want to do your job, just quit. She probably didn't care about complaints because she's just an employee and wouldn't be her lost if the company lost customers. It's Brighton branch by the way. From the beginning til the end of my tenancy I didn't feel like I was welcomed there. Just absurd. AVOID AT ALL COSTS... Read more

Tenant

27th Mar 2017 (7 years ago)

P Dickinson

Absolute crooks. They don't send you an inventory when you move in after several requests. When I returned my keys at the end of the tenancy they deny they've recieved them. They do end of tenancy check outs themselves and not through an external company and are completely biased. A very incompetent agency. Jodie in particular is a terrible Lettings Manager.... Read more

Tenant

19th Mar 2017 (7 years ago)

K Þ

Absolute crooks. Had a really poor experience with My Lets as a tenant, only to discover on leaving that my landlord suffered a similarly poor experience with them! Tried all manner of tricks to extort money from my deposit, which I had to claim back through a dispute with the Deposit Protection Service. Repeatedly failed to address routine maintenance issues at the property and then when I finally moved out had the gall to try and charge me to clean up after all the maintenance contractors needed to make good the property after years of their neglect! Wanted to keep charging me long after I'd moved out (and the tenancy had ended), whilst telling the landlord I'd already left and failing to reveal they'd had another month's rent out of me! Total shysters entirely deserving of the negative reputation they have all over the Internet. Avoid at all costs... Read more

Tenant

22nd Feb 2017 (7 years ago)

I O'Shea

I have never dealt with such an unprofessional letting agents in the 3 years I've lived in Brighton. Turnover rate is ridiculously high, new staff members every 2 months or so. This has been problematic to us as tenants as the staff don't seem to know what's going on half the time. The property was mis-sold as somewhere with a garden and balcony. We were told we weren't allowed in the garden or balcony once we'd moved in. Took 7 months for the property to be fitted with correct fire doors (the balcony and windows in the kitchen was locked shut so if there was a fire outside the kitchen we'd be trapped) and heating switched itself on and off, which it still does now. Staff will ignore you for as long as possible if there are any issues at the property. I live in a shared property with 13 other people and every other tenant has suffered with My Lets incompetence. Unless you're desperate or want issues every week or so, don't bother using these guys.... Read more

Tenant

16th Feb 2017 (7 years ago)

J Hills

THE WORST LETTING AGENCY I HAVE EVER HAD THE MOSFORTUNE TO DEAL WITH. CONSTANT LIES AT EVERY POINT OF CONTACT. DONT DO BUSINESS WITH THESE COWBOYS... Read more

Landlord

27th Jun 2016 (8 years ago)

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