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HouseWorth
© GetAgent Limited 2025
- Northwood - Wirral
Northwood - Wirral
Opens tomorrow at 9:00am
78 Telegraph Road, Heswall , Wirral, CH60 0AQ
Northwood Wirral are an estate agent in Wirral. They mainly list properties in CH42, CH44 and CH45. Over the last 6 months, they've listed 10 properties, with 3 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 10:00am - 4:00pm
- Sunday Closed
View all details
Northwood - Wirral Reviews (58)
Have you used this agent?
55%
9%
0%
5%
31%
All (58)
Seller (1)
Buyer (1)
Landlord (13)
Tenant (24)
General (19)
J Robinson
Great service and you always provide lots of support and help when needed!
1st Apr 2025 (16 days ago)
S mccrae
Northwood looked after our property at 83 Bridle Road, Eastham for a number of years having a long-standing tenant with no issues at all. This all changed when they decided to put in a woman and her children on social security into the property. We had no end of problems with broken toilet seats, a broken cooker hood, snapped door key and on-going issues with the bath leaking into the kitchen, which all had to be paid for by ourselves.
The leak was caused by her children abusing the Whirlpool bath every night as the neighbor's reported to us as she was constantly shouting at them for flooding the bath room.
We informed them of our concerns, all documented on email with no resolution. The last straw was her boyfriend kicking in the front door panel and one of her children not wanting to be in the house, leaving and locking the front door.
Then the police arrived, which was reported to Northwood by neighbors, but also posted up on social media by someone too,
They dragged her boyfriend out through the front window as they couldn't open the front door destroying the blinds in the process leaving her complaining about the blinds being broken afterwards!
We informed Northwood and was assured he wouldn’t be returning. However, she was still getting visits from her boyfriend which we informed Northwood about again.
Joanna then contacted the Tenant who swore at her so she told her that her tenancy was to be terminated.
We then met Derek and Joanna at our property who couldn’t hand it back over quick enough and we were eager to have it back in our control.
On arrival for our meeting with Joanna and Derek we found all the blinds were all open. We were concerned that the open blinds was just advertising an empty property, Joanna said she had opened them but we feel she did this so we couldn’t see how badly the header rails were damaged. We’d purchased new vertical slats for a new tenant but when we tried to fit them we found all the header rails were damaged beyond repair. We Had to replace all the header rails in the house.
The bath and plumbing were tested with no faults but the flooding over the period had started to rot three of the beams and they had to be replaced, a new ceiling fitted, plastered and painted in the kitchen. Joanna’s answer to this was “we’ll we don’t know who caused the damage” I t was clearly the misuse of the whirlpool bath.
This reads like a horror story all documented, and at no point did Northwood pay for anything it was all on us and it cost thousands to put right combined with loss of rental.
Northwood were fully aware of the situation and knew the day it was handed over what had happened.
I remember being a member of the BNI Derek telling the story of a property getting trashed and how Northwood took the Tenant to court and made good on the damage. I don’t know when Northwood lost its integrity along the way but it certainly wasn’t present the day you handed the property back to us.
A few years on now with a very good agent and we’ve moved on from this experience but felt compelled to answer after Northwood sending out a survey email. The Survey didn’t allow for proper feedback – so here it is!
All 100% true and documented in countless emails I don’t envisage this going any further than them reading this but at least it’s now off my chest.
So please don't send me any more surveys.
Thanks
Stuart McCrae
Landlord
25th Mar 2025 (23 days ago)
D Higginson
Easy to do business with and pleasant staff.
24th Mar 2025 (24 days ago)
C Fenton
Think the initial comms were very good.
Property is reasonable though we made numerous comments on the inspection report and haven’t had confirmation that those comments have been received. We have a few teething problems we need to talk through, though we have not been very proactive about it due to a hectic few weeks with work and life commitments. We will be in touch shortly to arrange a discussion.
On the whole though our view of Northwood is positive, with clear and transparent arrangements which made life easier
9th Mar 2025 (6 weeks ago)
J Hutchinson
We had the unfortunate experience of renting off this company for 4 years. Desperately unprofessional. No repairs are completed they will gaslight you when you report anything. Constant change of property managers.
The manager tried to evict us despite the landlords instructions. Helen seemed to think it was her property. The judge dismissed their property possession order after our barrister revealed several flaws in their paperwork.
Money grabbing business who are only interested in lining their own pockets,
We will be reporting to HSE and Trading Standards as they don’t know how to run a letting agents.
Tenant
7th Mar 2025 (6 weeks ago)
C Fanatic
Aggressive bullies. Kicked me out with 2 kids when my relationship ended. All I did was asked to change the date of the rent payment which has never been missed. Trying to charge me hundreds of pounds just to change the date. Avoid
Tenant
15th Dec 2024 (18 weeks ago)
M Phoenixx
Overall, kind polite and respectful. I've not come across any issues yet so couldn't comment on how that would be dealt with.. The service I've received is so far so good, no complaints :).
25th Oct 2024 (25 weeks ago)
F Smith
Northwood Manage everything for me. Keep on top of regulations & changes affecting landlords, which means I don't need to do that.
Landlord
21st Oct 2024 (25 weeks ago)
M Salter
Your team are the best - first class service across all areas of property management. Northwood Wirral have managed my portfolio for 2 years so far and I couldn't be happier.
Landlord
21st Oct 2024 (25 weeks ago)
matt
Really Professional and friendly team. I would highly recommended them.
14th Jun 2024 (10 mo. ago)
R Buckley
By far the absolute best letting agent on the Wirral. There aren’t many places that truly deliver when it comes to customer service and less so with letting agents in my experience, but Northwood really deliver. They have a brilliant friendly team of professionals with a wealth of experience, which is so reassuring when you’re using an agent to manage your property. Could not recommend them highly enough.
Landlord
14th Jun 2024 (10 mo. ago)
J Feld
We recently moved our portfolio to Northwood Wirral and were delighted with the service from day one.
Besides for the expertise and professionalism, without a doubt Northwood Wirral show true care and concern.
We value the input and look forward to the continued outstanding management service.
Landlord
11th Jun 2024 (10 mo. ago)
T Broadhead
I have both been landlord and tenant of residential, agricultural and commercial properties in the past and found their service outstanding. Great due diligence and attention to detail in all areas. I dealt with Lauren Jones at the Wirral office and it’s great to deal with someone professional and customer focused as a tenant with care and consideration and always being on the end of the phone when needed. Couldn’t recommend them enough and will definitely will use them in the future!
11th Jun 2024 (10 mo. ago)
P Jones
Would give zero stars if an option. More than doubled our service charge upon arrival. Unhelpful, severely overpriced for what they offer. If I was to buy a flat / apartment again, I would actively stay away from any properties under their watch.
Landlords seem to like them, tenants or owners don't.
21st May 2024 (10 mo. ago)
V x
Overpriced, unhelpful and prices keep going up. AVOID
30th Jan 2024 (1 year ago)
L w
Unfortunately, I have rented a house through Northwood and found out the hard way, there is no communication between tenants and your house manager, they will tell you that they will fix something and you won’t hear from them for around a month and counting…
When you chase this up, you are told that staff will call you and you don’t hear anything for 4 full days.
There has been occurrences where staff tell the tenants that there house manager is off, and when you next speak to the property manager they tell you that they were in this day.
I am very upset with my experience with Northwood.
Tenant
30th Nov 2023 (1 year ago)
A Pluck
Owners have lots of expertise - highly advise to anyone looking for advice on renting or selling a home or if they are looking for a place to rent.
24th Aug 2023 (1 year ago)
J Pugh
We were interested in moving to the Wirral after living in Liverpool for many years, and found our house with Northwood Wirral. We had a very smooth journey from application to moving in. Helen in the office was always very helpful and kept us up to date at every stage. We have had positive dealings with Emma too, and feel confident that should any issues arise that they would sort these out for us. We are very happy so far :)
Tenant
29th Jun 2023 (1 year ago)
A Hayes
Was looking for a 2 bedroom house to rent
18th May 2023 (1 year ago)
J Vidal
You will rent me a house!!!
Tenant
9th May 2023 (1 year ago)
L Doyle
Bad my daughter is renting property from Northwood and has paid her rent 600 pound every month mybe 1 or 2 days late has had a letter saying that garanture has stopped her ex husband they have treated her Bad the room her son is sleeping in is full of damp and they say there is nothing they can do but they still want 700 pound a month don't rent froare bad i am ringing them tomorrow if anything happens to my 16 year old grandson i will be in touch
7th Feb 2023 (2 years ago)
L HC
Excellent staff who helped me find my first house. Lovely and attentive.
Buyer
5th Feb 2023 (2 years ago)
S J
I have been a tenant with Northwood for over 3 years now & all throughout my tenancy, I have been impressed with how professional & helpful the Wirral team are. Thank you ????
Tenant
1st Oct 2022 (2 years ago)
M Henderson
Couldn’t have been more helpful
From helping prepare the property to rent, finding a tenant then managing the let.
Then, later, acting as the agent to market and successfully sell.
Excellent help and advice at every stage.
Seller
30th Sep 2022 (2 years ago)
L James
Found my dream home to rent in Willaston after moving here from London. Northwood Heswall have been fantastic and thanks to Helen everything has been extremely smooth and quick. Mark and (I think) her name was Laura have also been very helpful! Over the moon with my new home!
Tenant
6th Sep 2022 (2 years ago)
D Horvath
Northwood have made renting my new property a breeze. Every stage of the process was quick and simple. I dealt mainly with Helen, who was very professional and extremely helpful along the way. All in all I only have the greatest of praise for Northwood and would highly recommend them to anyone.
Tenant
14th Apr 2022 (3 years ago)
S Gardner
Northwood wirral have been great from start to finish, always on hand to answer any questions and have helped me immensely, Helen has been fantastic dealing with my tenancy.
Tenant
15th Mar 2022 (3 years ago)
V Moore
I would honestly say that Northwood Wirral are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam and Kim they tried on occasion to help), they are the type of agents that give letting a bad name. We moved into a property that we were told was long term let, from day one we had nothing but issues from the actual cleanliness of the property at handover – Claimed it had been professionally cleaned, well if that’s what they call professional then I dread to think what their own homes are like it was thick with grime, disgusting and rather offensive that they would deem it acceptable for a new tenant.
Every time there was an issue it was an uphill battle to get anything done, always an excuse from poor communication within the office to waiting on approvals basically taking no responsibility. In some cases repairs were not undertaken for over 100 days despite them stating that they will react within 28 days. Each email sent was ignored and constantly had to chase up the office for any sort of communication. Some of the issues we had Northwood Wirral staff were clearly unaware or lacked basic understanding of the legal requirements particularly when it came to electrical installation works in residential letting properties. The substandard level of some of the so called tradesmen they send out its debatable, more like odd job men that qualified tradespeople so they obviously do not have any quality management system in place.
The staff are rude and incompetent and appear to never talk to each other or just have that much disrespect for you as a tenant they don't care. They’re meant to act as the agent between you and the landlord but actually do nothing for you as a paying tenant but treat you with utter distain as if being a letting agent makes them any better than you and didn’t even help us the tenant when the landlord breached contract and they were informed.
Northwood Wirral don’t reply to formal complaints raised just more evidence of the lack of professional and competent management at Heswall, that’s if you can actually make a complaint as they have one generic inbox that when you chase up they claim to have not seen your email. Whilst our complaint was eventually acknowledged by Helen there was no formal rectification or response from the management pertaining to the issues raised just a statement trying to absolve themselves to which we responded and yet still nothing back.
If you value sanity and a simple life do not bother entertaining a rental property through these cowboys its honestly not worth it. I’ve let properties in London, Dubai etc and these are by far the most substandard organisation that I have ever had the misfortune to deal with and advise anyone to steer clear of Northwood Heswall at all costs.
Tenant
23rd Dec 2021 (3 years ago)
E Cropper
No communication between staff members and never got anything done
8th Nov 2021 (3 years ago)
C Choularton
Rented a house last year from the Heswall branch. It has put us off renting forever. Various maintenance incidents removed without discussion (including a hole in the wall) poor communication, took ages to fix electrical failure and forged eventual paperwork (date of initial inspection incorrect) - probably because new law states they have to fix within set period of time. Funny how when we mentioned this we had an electrician with us in days after being told we'd have to wait a year. Tried to fob us off by saying it was when the 'decision' was made, however the document clearly states 'date of inspection'. We improved the property by painting the blue hall a more neutral colour and changed the orange carpet similarly. Asked for a contribution after terrible service forced us to leave. We were told this had never even approved by the landlord (we received paperwork approving the work). We were granted permission to have a cat, then this was retracted 4 months later. The blame here was placed on an ex employee not sharing the information. We were informed by a friend of the landlord that he had a special arrangement where he pays more for a 'no fuss' agreement. They regularly blamed the landlord for being slow to approve things and suggested he was difficult. However looking at other low ratings it doesn't seem like we were the only one with this problem. Hard to know what to believe. The Directors Joanne and Dereck seemed reasonable when we met and spoke to them, as did most of the other team. They even apologised which was nice, however the follow up was again poor. We were told to share a letter requesting contributions to work carried out from the landlord so that they could speak to him. We chased and chased to be told the landlord won't contribute because he knew nothing about the work!? I just cannot fully put into words how horrendous this agent is from a renters perspective. Not really sure why we didn't deserve basic and decent customer service. When we spoke to the office about complaining we were told 'there is no point - nothing will come of it' . I actually believe this to be true, so waited a few months to calm down before writing this review. I just couldn't leave this unsaid.
Tenant
27th Jul 2021 (3 years ago)
R Davie
We rented house with Northwood for nearly 10 years and had no issues or problems with them during that time. When it came to handing the property back they couldn't have been more helpful especially Kim. We would recommend them to anyone looking to rent!
Tenant
21st Jun 2021 (3 years ago)
J Todd
I became a landlord using the Northwood Guaranteed Rent Scheme in February 20121. Recently there was a problem at my property. I received a call from the team notifying me of the problem and seeking my permission to deal with it which I gave. A few days later I received another call giving me further details of the issue and a quote for having the problem fixed which seemed very reasonable and I agreed to it. The team at Northwood Wirral are very efficient and professional and I would highly recommend them.
Landlord
19th May 2021 (3 years ago)
G Breeze
A professional rental agency that has informed and experienced staff. Their maintenance department must be given praise as well, especially working through the last years lockdown issues.
30th Mar 2021 (4 years ago)
G Edwards
Worste experience of my life dealing with Northwood. I have been a good tenant for over 5 years an how I was treated was unbelievable
Tenant
25th Mar 2021 (4 years ago)
E Lamb
I have nothing but good things to say about Northwood. I've previously self-managed our property so to have an agent that I can trust to manage things has been a huge weight off our shoulders. Their staff are quick to respond and they haven't missed a beat when it comes to checking up on the property, letting me know about urgent issues that arise or letting me know about changes to legislation that might affect us. Highly recommended!
Landlord
16th Mar 2021 (4 years ago)
R Clarisse
Me and my partner moved out for the first time in March 2020 and I couldn’t thank the team at Northwood enough for all the help they have provided from the beginning. They were very responsive whenever we had issues and had it sorted as quickly as possible even throughout the lockdown. As we were moving out we were given a pre-checkout call for an opportunity to give us feedback on what needed to be done, if any. Safe to say we got our full deposit back so we were grateful and made up! Thank you to Northwood again and we definitely recommend the company!
Tenant
12th Mar 2021 (4 years ago)
A Furneaux
Northwood have been professional in all aspects of their work, nothing is to much bother, the pricing is fair and the service is first class. Excellent all round.
8th Feb 2021 (4 years ago)
S Taylor
Had a terrible time with this company, left my daughter and 3 young children
from christmas day for 4 days without heating or hot water and no phone number for emergency, still waiting for an apology off the manager, and then had the audacity to charge her for bin removal when she moved out, even though her bins were full when she moved into the property. I would not recommend this money over people type of agency to anyone.
Tenant
13th Jan 2021 (4 years ago)
SuperMario135
Northwood have been looking after my wife’s house for past two years.
Notifies of any issues and prices are reasonable, Helen in the office is very knowledgeable and professional.
Guaranteed rent is paid on the day as promised, and we also use to sort out the insurance.
When the day comes to sell we will use Northwood.
Landlord
9th Jan 2021 (4 years ago)
K Jones
All the staff are fantastic and go above and beyond to help. I cannot fault their service. Highly recommended!
14th Dec 2020 (4 years ago)
C ford
Shocking truly shocking. Never have I experienced such a band of crooks as this lot. They will lie and deceive you every step of the way. They are oblivious to their legal obligation. They do not care one jot as long as the rent is coming in. They will abandon you in living conditions similar to that of the 1950s. They will only carry out repair or maintenance when threatened with legal action. DO NOT RENT OFF THIS COMPANY
Tenant
26th Sep 2020 (4 years ago)
S Johnson
These guys have looked after my properties for me for some time now. They check the properties regularly and manage the tenant comfortably.
Landlord
11th Sep 2020 (4 years ago)
J Gardner
My son and his mother have been left in a house that is not fit for living in for months with no effort made to make this house a safe environment, your director Joanne reviewed the house in may and outlined many issues that needed to be resolved. You have continued to demand rent through this period without making the place safe. You've been reported to the local MP and councillors, there's nothing positive to say about the experience at all.
Tenant
14th Aug 2020 (4 years ago)
A Gilbertson
Never met such an unprofessional estate agent. Recently moved out of a property and they are charging us left right and centre for things which are totally unfair. We cleaned the house up and down thoroughly including cleaning carpets (which we installed as carpet fitters). We have been charged for them to get someone in to clean the already clean carpets. Plug sockets need testing although none were tested when we moved in and its just totally unfair! This company bully their way in and dont want to gove you yoir deposit back at the end of your agreement. THIS COMPANY ARE BULLYS DO NOT USE THIS COMPANY!!!
Tenant
5th Nov 2019 (5 years ago)
D Pet
to expencive and dont care for the clients ,
12th Sep 2019 (5 years ago)
C Cronin
Northwood have been absolutely fantastic throughout my yearlong tenancy. They did their very best to get me moved in as soon as at the start, and they were completely stress free! This was my first time renting by myself and it couldn't have been smoother at all. Cheers guys!
Tenant
23rd Aug 2019 (5 years ago)
C Taylor
Expensive agent with expensive charges. Would not recommend
29th Apr 2019 (5 years ago)
P Stevenson
I have been using Northwood for several years as my first choice of letting agent as a landlord. It has been a fantastic experience and Northwood were always professional.
I have since used them to sell the property and again the same professionalism was applied throughout the sale. Would highly recommend.
Landlord
16th Dec 2018 (6 years ago)
J Jones
Absolute gang of idiots. That's all can say
26th Oct 2018 (6 years ago)
P Corf
This was our first rented property with Northwood Wirral (Heswall). We rented for several years at the same property and were VERY happy but unfortunatly the property became too small for us when we had our little boy as you can imagine with what comes with a child !!. All staff at Northwood wirral(heswall) were fantastic and very very helpful especially making sure our end of contract on the property went smoothly as we were lucky enough to buy our first house! We would especially like to thank Deryck, Joanna, lillian,Helen ,Jillian,Nicky,jane
We would highly recommend Northwood wirral(heswall) nothing was a problem to them and any problems with the property which was rare.... ! Were solved promptly!!.
Keep up the excellent work!!
Mr and Mrs Corf
Tenant
20th Oct 2018 (6 years ago)
B Jelen
We've rented a house for 3.5 years. Rent has gone up every year. Also had to pay administration fee every year to renew contract. Excessive inspections (every 3 months). We've not been told that cooker meant to be cleaned professionally before we moved out and they've knocked £90 of our deposit for it. Send them emails regarding this still no answer. I wouldn't recommend this company. I've rented from better.
Tenant
11th Feb 2018 (7 years ago)
J Roberts
Rented for years and by far the best I have come across. Very professional and the girls in the office couldn’t be more helpful. I have to say the 3 monthly inspections are little excessive but understand they are only protecting the landlords interests. If I was ever to own a property on the Wirral these guys would be first port of call.
Tenant
31st Oct 2017 (7 years ago)
S Alderson
alot of inspections and renewal fees god forbid you have anything needed fixing you will wait for months befor its sorted out an thats with tormenting them . Also up your rent every chance they get .i wouldn't recomend going with them personally
Tenant
26th Oct 2017 (7 years ago)
S henry
Northwood staff have always performed in a very professional manner, displaying a comprehensive understanding of the process and problems of being a landlord.
Their wide network of trustworthy contractors have never let us down and consistently provide us with very competitive quotes.
Landlord
18th Oct 2017 (7 years ago)
S Mccrae
they do what they say... great service, look after your rental better than you will yourself!
Landlord
28th Sep 2017 (7 years ago)
K McLaren
Awful customer service, put the tenant first consistently and my house was ruined getting it back with little financial renuneration. Devastated by my whole experience with this company.
Landlord
15th Aug 2017 (7 years ago)
A Falkonakis
Very helpful staff, professional, quick to respond.
11th Aug 2017 (7 years ago)
M Ankers
Brilliant, me and my partner moved into our flat with ease through this company and a special thanks to Jane in the shop who has been excellent throughout the months we have been in the flat couldn't ask for a better person to deal with our moving in process.
Tenant
31st May 2017 (7 years ago)
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