I couldn't recommend BFL any higher. Their friendly, helpful and knowledgeable staff were so supportive when we recently bought a house. If you are buying a house then definately have a look with them first.
Poor. For a start, we were buyers and not vendors, so your records are inaccurate. Secondly, when viewing the property we asked especially for an extended appointment since we wished to take measurements. When we arrived we were rushed and not given the appointment we had asked for. Finally, after we had bought the property and been living there for a number of weeks, a 'To let' sign appeared outside. The sign was screwed into a 100 year old stone wall, causing damage. I called BFL to ask why this sign was put up, and was told rather abruptly that 'Heswall office doesn't deal with rentals, you need to speak to West Kirby'. No apology was made, and eventually the person on the 'phone agreed to contact the other office and get them to call me back with an apology and explanation. 10 months on, I am still waiting for that call, still waiting for an apology and still have damage to the stone wall!