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  1. Home
  2. Pendefords
Pendefords Logo


Pendefords, Norwich Road, Horstead, NR12 7EE
We founded Pendefords with the simple belief that every home, and every homeowner, is individual. Whether we’re marketing a mansion or selling a semi, our approach to property sales remains consistent – we focus on the people and we pay attention to the details, giving exceptional levels of communication and customer service to each of our clients. At Pendefords, we understand that little things can make a big difference, which is why our philosophy of working flexibly with a select client group gives us an advantage over larger, high-street estate agents and online-only businesses. Because we only work with a handful of clients at once, we’re able to dedicate more time to you and your home sale. We know all our clients by their first names, not by their address, and by building great customer relationships, we can develop the best strategy to successfully market your property. Our individual approach means that we can offer a range of tailored services; helping you to prepare your home for sale, professionally photographing your property, and managing and conducting unhurried viewings to really show off your home to its best advantage and helping to secure the best possible price. To help us build the right relationships between buyers and sellers, at Pendefords you’ll deal with one single point of contact all the way through the process, from Valuation to Completion – meaning that the person who sells your home is a person who knows your home – and who really knows you. We only work with a small group of clients at any one time, meaning that our focus is always on you. And our support doesn’t stop when you’ve accepted an offer – we work tirelessly to ensure that your home sale progresses smoothly to completion, so you can be sure that you’re in safe hands. We offer: • One single point of contact all the way through the sales process, building relationships between buyers and sellers. • Home staging and professional photography as standard, to help you home make the very best first impression. • Flexible, out-of-hours contact to suit your lifestyle, because not every decision is made during office hours. • Relaxed home viewings hosted by a director, with the experience and understanding to sell your home. • Onward purchase negotiation, helping you save money on your next home and speeding up exchange of contracts. • A six-week minimum contract period, giving you confidence and peace of mind.

Opening hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 8:00pm
  • Saturday 9:00am - 2:00pm
  • Sunday Closed
View all details


  • tpos

Pendefords Reviews (38)

Have you used this agent?
  1. 100% 5/5 Stars
  2. 0% 4/5 Stars
  3. 0% 3/5 Stars
  4. 0% 2/5 Stars
  5. 0% 1/5 Stars

P Reeve

5/5 Stars
Lucy & Gareth, owners of Pendefords, provide the most professional service you could wish for. Superb communications, highly efficient, friendly and courteous. The best service we have received in our long experience of buying and selling properties. Thanks.... Read more
8th Jan 2024 (8 weeks ago)

A Denholm

5/5 Stars
We cannot thank Lucy enough. My partner and I bought a house from Pendefords back in December and were able to move in just before Christmas. The experience was so incredibly straight forward, Lucy was amazing! She kept us in the loop the whole time and made it all so easy. Outstanding service and communication. Thank you Pendefords... Read more
7th Jan 2024 (8 weeks ago)

R Cooper

5/5 Stars
Excellent. Highly recommended!... Read more
27th Dec 2023 (10 weeks ago)

M Kitching

5/5 Stars
As buyers we had a really good experience with Pendefords. Lucy was very professional and replied quickly to enquiries pretty much around the clock. I'm pretty sure our move happened quickly thanks to Lucy moving things along behind the scenes.... Read more
4th Dec 2023 (13 weeks ago)

M Baker

5/5 Stars
We were very happy with the personal service we received from Gareth and Lucy at Pendefords. We would highly recommend them... Read more
28th Nov 2023 (14 weeks ago)

R Dann

5/5 Stars
Buying our home through Pendefords has been a pleasure... Read more
24th Nov 2023 (14 weeks ago)

Anonymous Homeseller

5/5 Stars
We have found the personal involvement of Lucy and Gareth to be most helpful. They have been unfailingly helpful and polite... Read more
19th Nov 2023 (15 weeks ago)

M Hendley

5/5 Stars
I have given Pendefords five stars, because they deserve every one of them!! From the moment I instructed them right up to completion, I could not fault their service. Pendefords are different from any other agent I have used, apart from being professional and super efficient they offer a very personal service too, which in my mind goes a long way. Lucy was always available if I had any stresses or concerns, and she was always supportive and offered her valued advice. I would not choose any other agent to sell my house. Thank you Lucy & Gareth... Read more
25th Oct 2023 (19 weeks ago)

J Schneider

5/5 Stars
Can’t thank Lucy and Gareth enough for their help and support during our house sale and purchase. Things got complicated and Lucy went above and beyond to keep everything on track and we are so grateful. The marketing of our property was very professional and communication with Lucy was excellent, so much better than our previous experience of bigger, impersonal corporate companies. Would definitely recommend and would use Pendefords again… only hopefully not too soon!... Read more
25th Oct 2023 (19 weeks ago)

D Stolworthy

5/5 Stars
Cannot recommend Pendefords highly enough. A truly personal and tailored service. Nothing is too much trouble for Lucy and Gareth. Lucy was extremely professional and proactive throughout the sale of our house and our purchase. Their communication is excellent and they work very hard for you and go the extra mile. Their marketing is the best we have seen with excellent professional photographs and video. We would not hesitate to recommend Pendefords. Thank you.... Read more
13th Oct 2023 (20 weeks ago)

R Pegg

5/5 Stars
We found the personal attention we received from Lucy at Pendefords made all the difference when buying our apartment. Lucy went above and beyond anything we had experienced before. We would highly recommend Pendefords as we felt they valued and cared about us. Lucy kept us updated with events and worked hard to ensure our purchase went through successfully.... Read more
7th Oct 2023 (21 weeks ago)

B Dalton

5/5 Stars
My partner and I recently purchased a property through Pendefords and I could not recommend them enough! They made the process very simple and really went above and beyond anything we could have asked for. Ask for Lucy she helped us through out and was amazing.... Read more
5th Oct 2023 (21 weeks ago)

A Jewell

5/5 Stars
We were lucky enough to buy a house being sold by Lucy, who was a pleasure to deal with from beginning to end. The service from Pendefords was extremely professional, yet also with a personal touch. Lucy always communicated with us, making the whole experience as stress free as possible. Would recommend. Dan and Anne... Read more
27th Jun 2023 (8 mo. ago)

R Corner

5/5 Stars
What absolutely fantastic estate agents! Gareth and Lucy were amazing, such clear communicators, super efficient and went above and beyond to help us prepare for and secure a sale. Their knowledge of the local market was so helpful and ensured a quick and smooth sale. They really helped to take as much stress as possible out of the house selling process. I cannot recommend them highly enough! Thank you Gareth and Lucy for being wonderful!... Read more
7th Apr 2023 (10 mo. ago)

B Towns

5/5 Stars
Great service from Lucy. Many thanks. Ben... Read more
8th Dec 2022 (1 year ago)

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