Property ladder handled all the viewings and we priced in order to sell while getting a fair price. They gave us feedback after each viewing. We quickly had several offers and chose the buyer who was in best the purchase situation.... Read more
Seller
29th Jan 2025 (10 days ago)
Excellent from start to finish... Read more
Seller
10th Dec 2024 (9 weeks ago)
B Rallison
I was very pleased with the service I received from Property Ladder and throughout the sale process they have been informative and efficient and guided me as appropriate. Thank you very much to all the team, I greatly appreciate it.... Read more
Seller
4th Oct 2024 (18 weeks ago)
K Luck
Had such a great experience with Property Ladder purchasing our first home. Always quick to respond and at the end of the line when you need them. Friendly and supportive staff especially Ben and Ed. Highly recommend their services if selling or purchasing a property.... Read more
Buyer
2nd Oct 2024 (18 weeks ago)
K Fiske
Property Ladder are a really lovely estate agents to work with - they feel like a big family! They have gone above and beyond to calm my nerves throughout the whole selling process. I will genuinely miss my contact with them all now that our house has sold. Couldn't recommend them enough!... Read more
Seller
19th Sep 2024 (20 weeks ago)
A Bright
We made an appointment to view a property, advised the property, the agent on the phone confirmed the price of the property as they had multiple on the road. On the day of viewing we arrived 5 minutes early. After 10 minutes we called Property Ladder as no agent arrived, they said she was running a couple of minutes late. After another 15 minutes we called again to be told that the agent had left as we hadn’t showed up.
Turns out that the agent had booked the wrong property, so we were unable to view.
We didn’t receive a confirmation email as promised, had we have, maybe this would have been spotted. Thank you for costing me 2 hours of time off work and a wasted 55 mile round trip.
*edit. Always check junk emails, definitely no confirmation*... Read more
10th Sep 2024 (22 weeks ago)
Property ladder were extremely professional, accommodating, and efficient. Whenever you spoke with any member of the team in the office, they knew what was going on. They were very helpful in advising for both our purchase and our sale of property.... Read more
Seller
7th Aug 2024 (6 mo. ago)
E Cleasby
Purchased property last year and I cannot recommend Property ladder enough to anyone looking to buy/sell. It was a very stressful time relocating from Essex and the whole team went above and beyond to get the sale through. Massive thanks to Ben who was an absolute star throughout the whole process.... Read more
Buyer
8th Jul 2024 (7 mo. ago)
C Johnson
We received a 5 star service from Property Ladder and in particular from Laurence and Edward. All the team are extremely knowledgeable, professional and provided great advice.
Would definitely recommend and already have!... Read more
21st May 2024 (8 mo. ago)
C Jefferson
We had a great experience selling and buying through Property Ladder. It's was great using a local firm and we felt that they genuinely cared about the quality of service they offered, rather than seeing us as commission opportunities. Highly recommend.... Read more
Seller
16th May 2024 (8 mo. ago)
T Taylor
Property Ladder helped us sell our mums home last year, at a very stressful and emotional time they were very helpful, kind and caring. A big thank you to the team.... Read more
Seller
16th May 2024 (8 mo. ago)
A Hughes
I became aware of Property Ladder when they were selling another house I was interested in buying. Caring, efficient and very down to earth. No waffle or sales jargon, just genuine people doing a fantastic job.
I would not hesitate to recommend Property Ladder to friends and family.... Read more
15th May 2024 (8 mo. ago)
S lambert
The whole team at property ladder were really helpful guiding me through the selling process-from the professional photographs taken down to the completion day.... Read more
Seller
15th May 2024 (8 mo. ago)
K Hatcher
Very pleased with Property ladder, really great communication and a super friendly and supportive service from the whole team.
Thank you for getting us moved.... Read more
15th May 2024 (8 mo. ago)
C Santos
Brilliant Team, professional service at all times, highly recommended. Thank you at Property Ladder.... Read more
15th May 2024 (8 mo. ago)
I Dance
I highly recommend property ladder, Ed and Ben helped with all aspects for selling my property. Personal service and great advice given in my purchase even though it wasn't through them. Really dedicated and brilliant communication from start to completion... Read more
Seller
29th Mar 2024 (10 mo. ago)
A Lester
Edward and his team went above and beyond to help us sell my father’s property. As I live overseas the process could have been extremely complicated but through Edward’s guidance it was absolutely seamless. I would highly recommend property ladder to anyone who is looking for a honest, reliable estate agency. Thx again team Edward.... Read more
Seller
9th Mar 2024 (10 mo. ago)
H Lester
Edward recently helped us sell my grandfather’s property after he passed away. Being located in Australia myself, it made the process a little more complicated but Edward was absolutely fantastic and so helpful. He went above and beyond for us and we are so grateful and would definitely recommend him and his team.... Read more
Seller
8th Mar 2024 (10 mo. ago)
B Reed
Would like to say a massive thank you to property ladder for all there help selling my property amazing from start to finish Ben and the team really go the extra mile to help get it over the line wouldn't go anywhere else!... Read more
Seller
25th Jan 2024 (1 year ago)
D Courridge
Highly recommend Property Ladder to anyone looking to sell their property. Edward, Laurence and Ben have been a pleasure to work with. They've been proactive and responsive throughout the entire sales process. If I need an estate agent again in the future, I will be using Property Ladder for sure!
Thanks again!... Read more
Seller
25th Jan 2024 (1 year ago)
M Faiers
I'm sure property ladder will never forget me haha! It took a long time from first getting on the market to selling my house but property ladder were first class through it all. All of the team are helpful and understanding and do everything they can for you. Special shout out to Ben who goes above and beyond! Thank you team!!... Read more
Seller
24th Jan 2024 (1 year ago)
J ANDREWS
A fantastic, kind and genuine bunch, really happy to help you, nothing is to much trouble Went over and beyond to help us sell our property with great advice whilst being so professional at all times. A difficult time for me as I was selling my parents house after losing them and they made it as stress free as possible, really smooth process and I couldn't rate them highly enough. Just to note our property wasn't really local either but we live local and that was never an issue. Sold promptly too with lots of viewings!
Thank you all so much, so very grateful!... Read more
Seller
23rd Jan 2024 (1 year ago)
R Jackson
Laurence, Ben and Team
I just wanted to express heartfelt thanks and gratitude from both my wife and I for the thoroughly professional manner that you all have shown during the long process if selling our property.
Over the last couple of years where we have had buyer after buyer drop out due to one reason or another you have always been there to help, reassure and advise us at all times. Your continued enthusiasm and sheer will to find a suitable buyer and continued encouragement to complete a sale has at times astounded us.
As you know, you were not the only agents pursuing a sale but you far exceeded any service shown from your rivals.
A special mention for you, Ben, thankyou so much for all your personal help, you have been an absolute star... Read more
Seller
12th Jan 2024 (1 year ago)
D Lane
Ive used property ladder a few times now and always felt they have given there all to help and provide a great service. I can’t recommend them enough... Read more
3rd Nov 2023 (1 year ago)
Excellent service really happy... Read more
Seller
14th Aug 2023 (1 year ago)
J Woods

If you ask yourself, what is it, I want from an Estate Agent, I can assure you Property Ladder will tick those boxes.
I have recently had to sell my deceased parents’ property, it was not an easy transaction to complete, not only because it was the family home that I grew up in, but in the last few years the property was not as maintained as it once was.
Personally, I have used Property Ladder to sell my own properties, they have always remained professional, friendly, hilarious (in a good way) and honest, I can now add compassionate to that list.
They take their marketing seriously and once an offer has been accepted, they really do all the ground work for you with solicitors and the buyers.
Property Ladder really do know their market, and price accordingly, they advise on what you can do or not do to make your property more saleable. I did not want to do any viewings myself as it was too difficult for me, and I was happy for them to take ownership, and they kept me updated with every viewing and all feedback was given in a timely manner.
I really cannot fault them in any way, they communicated with me regularly through my preferred method, and Ben is the master communicator with Solicitors. Jenna and Laurence are marketing superstars and when they say the customer journey is important to them, they actually mean it. Clearly, they have good teachers in James and Ed.... Read more
Seller
11th Aug 2023 (1 year ago)
B Mckeown
Property ladder were very quick to respond, thoughtful and flexible when we needed something. Ben was very forthcoming with ideas about potentially extending and flexible with the time slot to view. Our sale process was smooth and easy to communicate with the team.... Read more
Seller
11th Jul 2023 (1 year ago)
R Batchelor
We would like to say a huge thank you to Property Ladder in Norwich for all their help with the purchase of our new home in Norfolk. Jenna helped us loads with providing a lot of background information about the property. Ben spent well over a hour with our viewing and was a total professional when it came to help and answering our many questions. Edward was also exceptional when it came to specific issues to do with buying a park home and really went the extra mile to explain all we needed to know. Nothing was too much trouble and they are all very friendly people. Ben and Edward also worked very closely with our Estate Agent in Hertfordshire to co-ordinate the sale/purchase. Very highly recommended!... Read more
Buyer
9th Jul 2023 (1 year ago)
T Waller
In our view Property Ladder stood head and shoulders above the other Estate Agents we contacted at the start of the process. We were impressed with their professionalism and high success rate selling houses in our area but even more importantly totally at ease with the way they operate. We felt very comfortable with James and his management style.
As the process developed our main point of contact was Ben and he carried on in same vein. It was always a pleasure speaking with him and he is very good at his job. Thank you Ben. You deserve high praise.
So thank you Property Ladder. You sold our house quickly, efficiently and pleasantly ... and for a price we were pleased with.... Read more
Seller
6th Jul 2023 (1 year ago)
M Bradfield
Great estate agents ! Professional team . Call’s always answered quickly. Ben is always prompt at responding to any questions I had . Highly recommend property ladder.... Read more
3rd Jul 2023 (1 year ago)
M cup
Work in progress... Read more
9th Jun 2023 (1 year ago)
N Ingram
Superb service from James, Laurence and all the team at Property Ladder in selling a relatives empty house in Norwich. They did all the viewings liaised with both solicitors and kept us fully informed. First class service and we would highly recommend them to anybody looking to sell property.
Nick Ingram... Read more
Seller
17th May 2023 (1 year ago)
A K
Excellent service from Property Ladder. Efficient, professional, friendly and reassuring. Highly recommend this Estate Agency. They keep in touch and they understand requirements.... Read more
25th Mar 2023 (1 year ago)
I Robinson
Many thanks Property Ladder for excellent Valuation, Marketing and After Sale Service proven by Property listed on day 1, Open day on Day 9 and two full price cash offers by 9:30 on day 11. Well done to your team and wishing you continued success for the future.... Read more
Seller
16th Mar 2023 (1 year ago)
K Trout
Could not have asked for better service, property Ladder went above and beyond to help me secure my dream home- special thanks to Jake for making the whole process run smoothly.... Read more
Buyer
15th Aug 2022 (2 years ago)
H Sargeson
The team at Property Ladder were amazing, from talking us through how to put in an offer on the purchase of a property at the beginning of the process, right through to completion. Their communication was superb and their personalised help to get the top end of the chain to exchange of contracts was extraordinary - without this, we may never have got to completion on our new home in Norwich. I would recommend them without hesitation.... Read more
Buyer
24th Jul 2022 (2 years ago)
K Fra
Lovely helpful staff, thank you!... Read more
6th Jun 2022 (2 years ago)
H Jarvis
Where do I start……
We (regrettably) didn’t use these guys to sell our property, however, we had the pleasure of working with the team on our purchase.
From offer accepted to completion, Property Ladder liaised with us on a weekly basis. They went above and beyond to make the whole transition stress free. We were kept in the loop every step of the way - something we failed to receive from the agency we signed with!! Nothing was an inconvenience to them.
I cannot recommend the company enough so again Property Ladder….THANK YOU!!... Read more
Buyer
17th May 2022 (2 years ago)
G h
I recently purchased my first property with Property Ladder. I communicated with Marie, the area sales manager and I had a great experience. I have been in contact with many other estate agents from a range of companies, but I was so pleased to have Marie - she spoke professionally but also not in an artificial sort of way that I feel sometimes others do, which makes the whole transaction more disingenuous.
She was attentive and quick to respond, either through email or on the phone. She also chased up solicitors when necessary and allowed communication between me (the buyer) and the seller to run smoothly. I couldn’t recommend her enough. When I went to Property Ladder in the city centre to receive my keys, Jenna was friendly and I received a bottle of fizz which cannot be complained about!
Overall, I’m so pleased to have Marie as the estate agent I was in contact with as it made the whole experience less stressful and just generally so much better!... Read more
Buyer
14th Apr 2022 (2 years ago)
S Marden
An Estate Agent who actually do the work, answer the phone to your enquiries and do whatever they can to help. My advice, always use an independent, not a large national (faceless) Estate Agent. These guys are definitely worth checking out. Thankyou for all your help.... Read more
12th Apr 2022 (2 years ago)
Great team to work with always returned calls and helpful through out the buying and selling process... Read more
Seller
18th Feb 2022 (2 years ago)
L Seymour
I recently sold my house with Property Ladder and wouldn't hesitate to recommend them. They are a fantastic team, so helpful, hard working and lovely to deal with. They made the experience of selling my house a good one and I'm very pleased I went with them.... Read more
Seller
7th Jan 2022 (3 years ago)
Living in the West Midlands and selling a property in Norfolk I relied on the agent handling the viewings and general transaction. Property Ladder met all my needs. in 2 weeks the property was sold and achieved a selling price above the guide. With over 25 viewings.... Read more
Seller
25th Jul 2020 (4 years ago)
They were friendly, reasonably quick, gave reasonable advice, priced it about right, produced a good sales document - so far, so good. Everything was done by email, so I have only met the guy who measured up & took the photos. He was very pleasant & and answered all the questions I has satisfactorily.... Read more
Seller
14th Oct 2019 (5 years ago)
P L
We recently sold our house through property ladder. Excellent service from start to finish - helpful, friendly, knowledgeable, and responsive. We were kept informed every step of the way and appreciated the regular updates. Really worked hard to get us our sale.... Read more
Seller
2nd Feb 2018 (7 years ago)