J EDGAR
Terrible service, don't answer their phones.... Read more
10th May 2022 (2 years ago)
M Taylor
Superb letting agents. They look after landlords and tenants equally with great diligence. Very professional, responsive and personable. Great quality and service all round.... Read more
Landlord
16th Oct 2021 (3 years ago)

AVOID AVOID AVOID!!!
PG Estates is the worst agency I ever experienced in London, and I have been renting here since 2008. I flagged the issue with the balcony doors the second day I moved in, and the issue is still not fixed even though the whoe month passed. They also did not provide the right level of cleaning - e.g. the carpets were not cleaned, and keep arguing that the property was cleaned even though the inventory clerk himself noted many issues. The cleaning invoice they provided as a proof was written in Word Doc and did not have any signatures and even the manager name - so pretty dodgy piece of evidence if you ask me. I commented the inventory document which was pretty badly written and full of mistakes - e.g. it noted 6 pillows on sofa, while only 5 were left and such were clearly visible on the picture included in the report. They also denied me the second pair of keys - this actually never happened as by law I should be allowed access to all pair of keys available to the flat and no third parties, except with my approval, should retain them. Another crazy point was that the agent did not want to initially come to conduct check-in and tried to force me to come to the office which is c. 40 mins by tube from the flat.
AVOID AVOID AVOID!!!... Read more
Tenant
10th Oct 2021 (3 years ago)
A Liu
I have been using PG Estates for many years. They are friendly, efficient and professional. A special thank you to Jasmin Roth for sorting out the renewal recently.... Read more
22nd Nov 2019 (5 years ago)
J Strachey
In the management of the renovations and the letting of my house, both Nina Kaura on the lettings side, and Akash Pithia, on the property management side, were invaluable especially in my absence in the USA. I would not have been able to manage the renovations and subsequent finding of a top quality tenant without their support. My thanks to them.... Read more
Landlord
7th Nov 2019 (5 years ago)
C Peste
Maybe they are providing excellent service when it comes to sales, but in regards to lettings, they are completely rubbish. Worst experience ever. They acquired the agency, from where we rented the flat, and dive then all the problems begun. Everytime when we had an issue, the person that was dealing with that type of issues was in their lunch break, never got a phone call back. It's probably better if you don't deal with them.... Read more
Tenant
19th Sep 2019 (5 years ago)
H Russell
PG Estates have been the most efficient agents I have dealt with. They are reliable and confident when arranging to rent a property. Special mention goes to Nina particularly for her help in our rental process. The whole team has been great and always answer the phone & emails with every answer I need. Would highly recommend.... Read more
Tenant
29th Aug 2019 (5 years ago)
S Holland
Nina has been amazing with helping us secure our new home in London. She has gone above and beyond to guide us through the lettings process smoothly (despite some dips in the road!) She is quick and clear with her communication, always taking time to talk us through any questions on the phone or meet us in person at the property. We were in safe hands with Nina and are incredibly grateful for her help.... Read more
Tenant
28th Aug 2019 (5 years ago)
Connor
They cancelled a viewing when I was already at the property and was only notified 5 minutes before I was meant to meet the agent (after travelling one hour to view).They would not even bother rescheduling a viewing because someone else had put down an offer on the property that was not even accepted by the landlord. This agency is extremely unprofessional and would warn against anyone trusting this company.... Read more
19th Aug 2019 (5 years ago)
E Lenoach
Our contact Chontay was helpful throughout whenever we had issues as well as vacating which we thought would be drawn out and a long process. Thank you.... Read more
Tenant
9th Aug 2019 (5 years ago)
S Choi
Agent Jasmin Roth really helped us get the deals we want in a timely manner. Would definitely recommend her!... Read more
8th Aug 2019 (5 years ago)
R Thor
Our property was not managed by PG for our tenancy but the agent Chantay was extremely helpful in assisting us with the vacating process as though we were managed tenants.... Read more
Tenant
2nd Aug 2019 (5 years ago)
F cuenca
Agent Jasmin helped dealing with our landlord in a really effective and efficient way.... Read more
Tenant
1st Aug 2019 (5 years ago)
H Ha
Good agency and our usual contact Chontay helped us during and after leaving.... Read more
Tenant
31st Jul 2019 (5 years ago)
M Olu
Thank you to PG and our property manager who has been helpful from start to finish and in sorting our deposit issues for us. Would recommend this agency.... Read more
31st Jul 2019 (5 years ago)
T Buehlmann
Jasmine @PG Estates has been super efficient at sorting out the tenancy renewal... thank you!... Read more
Tenant
31st Jul 2019 (5 years ago)
R Radia
Nina - Superstar at PG estates delivered exactly what we wanted from a Letting agent and has exceeded my expectation. Thank you!!... Read more
Landlord
26th Jul 2019 (5 years ago)
Y ji
We are really happy with this flat. It's just ideal to balance our working and life. Nina is really patient and nice! Just ask for her, she is the professional! :)... Read more
Tenant
26th Jul 2019 (5 years ago)
A davies
Great dealing with Nina, nothing too much trouble!... Read more
16th Jul 2019 (5 years ago)
M KB
Agent Nina was consummately professional, unbelievably quick, and very knowledgeable. Her instructions to us and explanations of next steps and what to expect were always clear and concise. We greatly appreciate her time and patience with us, and for getting us through the lettings process so smoothly and efficiently. Thank you, Nina and the entire PG Estates team!... Read more
Landlord
16th Jul 2019 (5 years ago)
A Sharkey
Thanks to PG and our point of contact Chontay for a good experience whilst letting and in helping us with the whole process of vacating.... Read more
Landlord
27th Jun 2019 (5 years ago)
R lee
Great service... Read more
18th Jun 2019 (5 years ago)
D Malloy
Thanks to Chontay for so much help with maintenance issues during our tenancy, always keeping us informed and upon our vacation, dealt with our deposit process so swiftly.
Thanks!... Read more
Tenant
30th May 2019 (5 years ago)
N Leong
I can honestly say this is the best experience I've encountered with an estate agent and that's due to one man: the joyous force of nature that is Arnaldo. Our search for a house was somewhat difficult and protracted, with a couple of unforeseeable events causing things to fall through. Rather painfully so. The one constant reassuring presence throughout this was Arnaldo who understood immediately what we were looking for and went above and beyond to make things happen for us. He would make sure he got us in first to anything he figured we'd like and delivered any required admin straight away. He had the perfect combination of empathy, efficiency and hustle you need in an estate agent. And he's a top guy to boot with a first rate emoji/gif game, ha! When we make our next move, he's the guy we'll be going to see,... Read more
30th May 2019 (5 years ago)
T Elsner
Thank you for all your help during tenancy chontay and especially for deposit coming back so quick and within time frame you said it would, I didn’t have to chase you. Thanks again.... Read more
Tenant
28th May 2019 (5 years ago)
O Latorre
Thank you for all help whilst we rented from PG estate and thank you Chontay for always assisting any works and quick return of our end of tenancy deposit.... Read more
Tenant
28th May 2019 (5 years ago)
E Gyoker
Arnaldo dealt with my flat hunt and he was very friendly and extremely helpful. It felt he was actually interested in helping to find me a place. Communication was quick and professional. Thank you! :)... Read more
27th May 2019 (5 years ago)
D Kordis
Thank you to chontey for sorting issues and always working with block managers on our behalf so hassle to me was minimal. Very helpful.... Read more
24th May 2019 (5 years ago)
jessgormley
PG Estates have managed my property for the last 6 years, and have consistently found me reliable tenants. From my experience, their office is responsive and professional and appear to deal with both tenants and landlords in a timely manner. I also appreciate how proactive they are in keeping an eye on the upkeep of the property. Thumbs up - good team!... Read more
Landlord
22nd May 2019 (5 years ago)
E Price
Thank you for all during our tenancy especially chontay for sorting our drawn out deposit return and extra rent repayment also thank you for being such a good mediator.... Read more
Tenant
22nd May 2019 (5 years ago)
E Doni
Thank you PG and Chontay for all your help in our tenancy and leaving. :)... Read more
Tenant
16th May 2019 (5 years ago)
F Mandopoulos
Thank you PG and Chontay for my smooth vacation you didn’t manage my flat but always helped with any queries I had and to vacate on a good note.... Read more
Tenant
16th May 2019 (5 years ago)
V Dimeglio
Thank you Chontey for sorting long issue I had before your time my landlord was very difficult but you helped me with my deposit return so much!... Read more
Tenant
15th May 2019 (5 years ago)
S tal
Very efficient management of rental properties... Read more
5th May 2019 (5 years ago)
K Lushington
In 2000 I inherited my mother's house in Islington. PG Estates has managed it as a rental property every since, first as a one-man neighbourhood operation and now as a fully-digitized multi-location organization with many people taking care of many properties. The heart of their service remains the same. I have always relied on their sound advice, local knowledge and ability to take into consideration both a landlord's and tenants' needs and requirements to create a smooth and well-run ongoing relationship. As an 'absentee' landlady, I appreciate the visual impact of good photographs and open communication, and attention to all the myriad details that I could not attend to myself. They are prompt, well-organized and trustworthy. I do not like the 'star' system, so I have given 4/5 to ensure that nobody rests on their considerable laurels.... Read more
Landlord
2nd May 2019 (5 years ago)
G Hunjan
We have been working with our manager Akash Pithia at PG Estates and he has provided great customer care and detailed reports of any issues so we can come to a joint resolution instead of a list of items to resolve by ourselves. If we in turn have had any queries or issues he has taken lead to get these resolved as soon as possible.... Read more
Landlord
2nd May 2019 (5 years ago)
M Rahman
I have recently been in contact a few times with Jasmin at PG Estates regarding change overs & renewals for my property. She always provides good customer service and completes requests vastly and efficiently.... Read more
Landlord
30th Apr 2019 (5 years ago)
N Martin
PG estates manage the property we rent and i have always found them to be really helpful and responsive, whatever the issue. jasmin in particular was very efficient during our recent change of tenant... Read more
Tenant
29th Apr 2019 (5 years ago)
H Kim
Good help during renting with this agent & massive thank you to chontay for helping to resolve long awaited deposit return.... Read more
Tenant
28th Apr 2019 (5 years ago)
I Familiar
Thank you to PG estate for all the help during our tenancy. Staff at brick lane always helpful to us and thank you to Chontey for maintenance throughout our tenancy and helping us to vacate so hassle free.... Read more
Tenant
28th Apr 2019 (5 years ago)
H BOSTANJI
Excellent client service, especially from Jasmin Roth who was pivotal in our contract renewal... Read more
3rd Apr 2019 (5 years ago)
L Lena

We are renting apartment, which is managed by PG Estates.
Agency is regularly ignoring our emails, a lot if problems were created due to ignorance of our emails and not taking actions.
1) Inventory list was received not on the day of check-in, but 19 days later. Inventory list had a lot of omissions and errors
2) We have rented unfurnished apartment and expected it to be completely empty. However, there were some trash (things) described in inventory list. I e-mailed them to arrange collection or confirm that we can remove them from apartment. Several weeks - no reply. Complete ignorance.
3) After move in - we have noticed that several items in apartment are broken - like gasket in the oven. I have e-mailed them asking for immediate action - complete ignorance. According to inventory responsible person - previous tenant never used oven, and did not complain.
4) Deposit protection scheme was set up only after more than 30 days after receipt of funds, after I reminded them about this. I was really surprised. Very unprofessional for MARLA member.
Also, to get signed agreement by landlord I need to send several e-mails make several calls, I even faced big problems due to it with parking permit.
5) If we send an e-mail with question, reply by e-mail is delayed. I was forced to waste my time, to call to the agency and ask if they receive the email, what is the reason of not replying to me. First time I had faced such service of property management company, which is completely ignoring tenant's e-mails. While calling property manager, instead of doing his job - he was just laughing and flirting.
6) We agreed on professionally cleaned apartment. But, apartment was given not cleaned (toilet was not cleaned for several years). They were blaming previous tenant, asking to wait... instead of simply apologize for situation and arrange professional cleaning & offer goodwill discount for inconvenience caused.
7) Our check-in day was the same as check-out day of previous tenant!!! Unbelievable!!! I was given keys only at 5 pm instead of early morning at 9 am!!!!!
We were blamed that we have chosen that day. But actually this day was clearly stated in advertising. This is very unprofessional behavior.
8) Apartment is rented to two tenants, we were charged for references as two people. Account Payable clerk is requesting to pay from one account. As a reason from this payment is that he cannot use properly accounting software and allocate two payments to one properly. Unbelievable! I am so upset with this. Never faced this problem before with previous apartments..
9) We get water leak due to pipe problem in the bathroom. We reported it via email, called twice via emergency number. Here was no reaction. Not knowing that to do - we gave agency number to the tenant below us and asked him to call agency, because if we call they simply are ignoring water leak problem. This is not professional behaviour of property managent company.
I rented apartments from 3 different agencies, there were issues - but they were dealt on time without accusations and replies to e-mails were given.
I am so much disappointed with service of PG Estates, that I wrote this review.
I noticed that under any fails and circumstances PG Estates will not apologise.... Read more
Tenant
3rd Dec 2018 (6 years ago)
M Salam
All the reviews are.rubbish. I haven't seen anyone as helpful and knowledgeable. Matthew is your man for an awesome service..can't recommend these guys enough.... Read more
19th Sep 2018 (6 years ago)
V Dimeglio
A great team!
Dimple was always available for me and helped me a lot with the procedures regarding my apartment, Najeeb also. Thank you again!
They are very responsive, I really recommend this agency... Read more
6th Sep 2018 (6 years ago)
E Monti
Wonderful experience, very good agents. Jonny and Arnaldo are very helpfull and knowledgeable!
Highly recommended!... Read more
30th May 2018 (6 years ago)
X Wang
Playing with holding deposit for few weeks then pulled out last sec, avoid these scammers... Read more
10th Jan 2018 (7 years ago)
L boucher
Got in touched twice, the first time I got hanged up on because I wasn't looking to move immediately. The second time i got insulted and hanged up on because I wanted to negotiate a rent. All by the same agent. I strongly advise not to use this agency.... Read more
Tenant
7th Sep 2017 (7 years ago)
M Muktadir
Looks good but not ready to endorse... Read more
7th Aug 2016 (8 years ago)