Chestertons Canary Wharf office has recently assisted me with securing a residential letting in Canary Wharf. My first call to Chestertons was taken by Danielle Lisbon with Peter Smith overseeing the process and Kerry Anson assisting with various matters at the end. I have to say all three of them were brilliant to deal with from the start, in terms of knowledge of the property and local area, and were quick in responding to any questions I had. I felt that the whole process was well organised and managed throughout - thank you!
I have dealt with Chesterton on two occasions, once to buy a property and the other to sell one. They are professional and most importantly very good at communication. I would have no hesitation to buy/sell from them again.
Great attention by Jason Segovia and an impressive range of good options. I definitely recommend them!
Foxtons has professional surface and nice friendly agents, but predatory and expensive. Despite paying GBP440 for in commissions which is already at top of the market, they did their best to try to get more money out of me when I used the agreed break clause. I would not use then again. In general I can tell you that you guys are getting screwed in your so called 'free market'. Transaction cost are rampant and clearly favors the more informed agents/landlord. Not the signs of a well functioning market.
Thank you Knight Frank - especially Chris Nguyen and Lucy Ioannou for all your support! 100% professionalism. Highly recommended!
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
I have been letting a flat for the past year and a half with Alex Neil and just wanted to leave a review. They have been very helpful, always responding to emails and calls efficiently and liaising in a timely manner with contractors to help us get the best out of our flat. As a flat we have really been able to depend on Lucia especially to help us out. I would recommend Alex Neil as a letting agency and look forward to using their assistance again if needed when searching for future properties.
Awful experience trying to sell our flat through this company. They know what to say in order to get your business but when it comes to organising viewings they are terrible. Avoid.
Sharntell has been my property manager for just over a year and is doing a brilliant job. She Is very professional, helpful and always gives excellent service. Everybody at Morgan Randall is friendly and efficient. I recommend Morgan Randall Estate agents.
I am a landlord and have used Morgan Randall to look after my property, I am sorry to say that they are absolutely useless, they have had many changes of staff in their property management section. They do not bother to respond to emails etc, once they have you tied into a contract they are just not bothered. In our case all they do is collect money and then pass it onto us and have no regard for customer service.
On another note I do feel that their salesmen work extremely hard and are very good to help let your property out especially Jamie however they are badly let down by an incompetent property management section. It is such a shame as I am sure that they lose a lot of repeat business due to this.