Lola from the Canary Wharf office has been super helpful! From the first time when she called me, she got the idea of what I'm looking for straightaway and suggested some options. We then successfully secured a flat with her. During the referencing and pre-move in process, she's been super helpful as well, even on her day off! It's been a great experience dealing with her, highly recommended :)
2nd Sep 2021 (13 weeks ago)
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
10th Dec 2017 (3 years ago)