Absolutely superb service throughout the whole sales process. After a complicated purchase (myself being the buyer), I can safely say that the sale would not have gone through without the constant support from Knight Frank. In particular, Luke Johnson (the estate agent who initially showed us around) and Kim Williamson (the sales Progressor) were outstanding. Luke was incredibly helpful, friendly and always on hand to ensure things went through smoothly (even calling me whilst on his annual leave to make sure that exchange went through ok). Kim went above and beyond on multiple occasions to chase slow-responding management companies and solicitors, and was a reassuring, proactive voice in a drawn-out case. They are both shining stars for the company and when it comes to sell, Knight Frank will be the first place I go. A big, big thank you!
112 days ago
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
1135 days ago