Oh my goodness - the staff at Chestertons have been fantastic, professional and efficient! I would highly recommend them without question. Thank you all!
Chestertons were a professional and efficient company to work with. In particular, Rod was excellent, he found us a great property and was always quick to respond to phone calls/emails and helped to move things along smoothly. Would use again in the future.
I worked most closely with Giles Sparkes (sale valuation) and Billy Brooks (sale negotiator) regarding the sale of our flat near Canary Wharf. Both are very nice persons and experts in their job. Billy managed to find a good client to make an attractive (= high) offer to buy our flat after a short time of viewing. In short Foxtons managed to sell our old home in order for us to buy and move into a bigger house in 4.5 months, which is a very short period of time in the current market condition in 2018 (i.e. before UK leaves the EU in March 2019). Our experience showed Foxtons at their very best. Giles, Billy and other members in Canary Wharf took many people to view our flat, e.g. there were 10 views in the first week versus 5 views in 2 months with another smaller estate agent we used prior to Foxtons. When it came to the final few weeks before completion and it was very tense because we needed to keep our buyer and made sure that person was happy, Giles helped Billy to work with all solicitors (my buyer, my vendor, and ours) and all estate agents in the chain to get things done quickly, i.e. they almost did the job of the other estate agent in the chain. Once in a while, I also talked with the manager (Mr. Thomas Holmes) of Giles and Billy, and it appeared that the whole team was very aware of our flat and its current situation. This is the main difference between Foxtons and our previously used estate agents who usually did not have the capital and human resource to rigorously and intensively get the job done quickly. There were ups and several downs along the way, because there were in total 3 buyers who expressed interest, put down (and some withdrew) offer, but Foxtons (especially ones at Canary Wharf Office) is worth every penny of their fee.
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - I called on a Saturday and spoke to David Morgan who agreed to do a viewing on Monday (there was no mention of having to ask the current tenants to confirm from him, he just just out-rightly said it was booked) - I did not recieve a confirmation email all the way up until the Monday 10am - (the viewing was booked for 11am) - so ended up calling the the branch again who had NO record of me even calling to book! Eventually one of the staff members traced the call back to David’s number (this staff member also said this is quite usual of David’s behaviour). I eventually saw the property and my sister too and we both agreed to make an offer. Suddenly, David messaged me to say the flat is only available THREE WEEKS after we already agreed to move/the date he told us and blamed it on the current tenants. I said we would have to think about it but he ended up being very pushy with his words in forcing me to extend my current tenancy as “It would be a great price to get this one in The Sphere so hopefully you can accommodate those couple of weeks?” (I have the text messages). I didn’t hear back from my current agent immediately with regards to extending and David was even saying he would get in touch with them himself! So unpleasantly forceful! As if it ends there. Me and my sister decided to make an offer and David asked us to come back to the office where his colleague would be to put down the offer etc as he stated he couldn’t(?). Waiting at the office suddenly his colleague “was out at a viewing” and “couldn’t get in touch with him”. So we decided to leave and agreed I would get a phone call in the morning the next day to confirm the offer.
The next morning I revive a text message form David to say he was “suddenly off sick...and at the GP” and that someone else had put an offer in so we would have to make our “best offer”. I cannot believe this...It was promised that this colleague “Ketan” would be calling me at 9am - obviously I didn’t get a call and had to call the branch around 11/12? Maybe even later to be called back. When Ketan eventually called me back he asked me how I could be helped? Surely he knew that we were trying to make an offer since yesterday and that he was supposed to call me at 9am!? No apology at all and in actual fact he was rude and obnoxious and pushed me to increase my offer and length of contact without a break clause saying the landlord would “take the best offer”. Before the phone call ended I asked when he would get back to me on whether the landlord would accept or not, he said by the end the of the day - this was Friday 6th July, it’s now Thursday 26th.... and nothing. I did not call to enquire because quite frankly we had had enough, luckily we have found a beautiful place to live now but stuck with an extra two weeks rent to pay at my current place due to the awful cut-throat behaviour of these two staff members of Foxtons - mainly David Morgan. Our whole experience with this agency has been absolutely disgusting and I will genuinely shout to the hills and back to everyone NOT to use them.
Chris is very patient and efficient. He helped us find a very nice apartment and arranged everything well!
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
Great experience with Moses. Quick response. Good communication.
it's a Con property broker/agency. please stay away from any kind of property deal with them. a whole bunch of dishonest people runs this organisation now, mostly machine and robotis tactics utilises. they hold your money in name of advance fee or registration but usually returns it without any interest with long great delays . posts misleading advertisement on the webmarket too. if you complain, they give reason of their size of the organisation and miscomunication on their system. i am thinking to lodge a proper complaint against them very soon. finding & collecting right source and time at the moment, so, if there are any other victim of my area came across with bad behavior of this company please contact me, i need some help to take out a stand agaist these fraudalent activities providing business (time waster)in my locality. thank you.
Only started using Victorstone recently and I have received exceptional service from their property management team, in particularly Zoya.
Do not trust them all the good reviews were written by the staff or fake accounts. This agency is definitely unreliable, do not be fooled by the glossy exterior...
Throughout two years I rented a flat with them and have dealt with incompetent staff.
The were very friendly until we signed and handed over the exorbitant fees...
Almost impossible to get any response to fix the most basic issues, and when we do it's all about passing the buck and delays.
They lied to me numerous times and took months and months to fix some basic problems. At the point of checkout we found ourselves fighting over lots minor issues, as they charge you for pre-existing problems and issues outside the scope of tenant responsibility.
I'm just trying to say to anyone considering using them - DON'T. This is by far the worst institution I've ever had the displeasure of dealing with