Great agent - always responsive and manage my queries on time. Tim especially was helpful resolving my wife’s concerns on time which was great.
Bassam Al Bahem
They are very quick to take our money, but the service was abysmal!
My experience with this branch of Foxton's has put me off them altogether, to the extent that I will actively avoid any properties being let by them
Used Knight Frank to find a place in Limehouse. Provided an excellent service.Our agent Chris Nguyen was always available and helped the process run smoothly. Would recommend!
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
Looking for the right house is a nightmare, everyone knows! But Hannah Bailey, from the Shoreditch office made it so easy for us. Every place we've seen with Her is just perfect. Great houses and She really listened to what we were looking for. Plus, Hanna always greets you with the biggest smile, best customer service!
By far the worst customer service that I’ve ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I’ve ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn’t listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! You can understand why it’s the worst customer service I have ever come across. They did not apologise for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can’t even get into the property that I’m paying for.
But there is more! When we moved into the property of the hot water wasn’t working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I’m eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I’m dancing on ice! The shower head is completely screwed! The doors to balcony do not open!
I could probably go on for days! Yeah so a long story short you are probably best off not using this company. Save yourself the stress and knew someone else I wish I did.
I am very happy with Complete Prime Residential service. The team is professional and friendly and they helped me throughout the process.
Reni Rupprecht helped me with my tenancy application. She explained the process to me and helped me from start to finish. Also, she addressed an issue and request I had and followed it up with the landlord.
Thomas Wade, my property manager, is very quick and efficient in answering my issues.
Beware ! Worst Letting Agency!! poor service, never reply back on time or call back. They even don't pay deposit back after even 10 times follow up. Let me explain in details.
I was tenant at Nova house slough property managed this agency (Property Manager - Rebecca Snow). I've checked out on 23 Dec 2016 and even till today they have not paid back deposit . I've called them 10 times , Every time reception will note down details, will assure call back from Property Manager. She never calls back or sends email communication. Be aware!! They are good till agreement done then worst.
The area of the place is very nice. It's close to the Tube North Greenwich Station (Jubilee Line). O2 Arena is one of the biggest places where take place big events. Last week I went there on Hillsong Conference Europe 2016. It was very busy at the event but O2 Staff was very helpful. Inside arena there is a food court, so you can chose what you want to eat or drink. Outside O2, opposite is Costa Coffee :-) At the event was about 20, 000 people. There where cues, but stuff was very polite and cues where going very fast.
Enjoyed the show on Sunday however upon entry into the arena the security remove all drink or food from your bags. This includes sweets that i had for the children's train journey home.
I can understand the reasoning for this in the current times we live in but I do think that this should be CLEARLY stated when booking any tickets.
Once inside you are forced to queue a very long time for very overpriced food and drinks (£10 for a bag of candy floss is a blatant rip off ) I refused to pay the extortionate prices which upset the children so spoiling what was otherwise a good day out.
For a successful and flourishing venue I cannot see any reason for the need to charge over the top prices other than pure greed, for this reason alone I refuse to award even 1 star but have to otherwise I cannot post