I have recently completed my sale through Chesterton's. I have bought and sold several properties with them and I have been very pleased with the service that I have received each time. The agent I had was willing to go the extra mile even when it was asked for.
I have dealt with Chesterton on two occasions, once to buy a property and the other to sell one. They are professional and most importantly very good at communication. I would have no hesitation to buy/sell from them again.
11/10, Klaudia helped me find a beautiful place at great price.
We currently moved out from a foxtons property. And they charged the check out fee which was £165.. We never heard about this fee when moved in ..also the flat condition was domestic cleaning level when we came ! that was completely horrible so we had to clean all up. But for us, we had to hire professional cleaning team and that was £270!and the agency arranged it. That is quite prices but there were no choices. But then, the landlord complained about the cleaning things by calling. It is so upset cos the foxton didn't let us know anything about the whole situation. They rearranged the cleaning team but didn't notice to us and also the landlord. What a joke !
Great attention by Jason Segovia and an impressive range of good options. I definitely recommend them!
Foxtons has professional surface and nice friendly agents, but predatory and expensive. Despite paying GBP440 for in commissions which is already at top of the market, they did their best to try to get more money out of me when I used the agreed break clause. I would not use then again. In general I can tell you that you guys are getting screwed in your so called 'free market'. Transaction cost are rampant and clearly favors the more informed agents/landlord. Not the signs of a well functioning market.
Kiran Sandhu was pleasant to work with, appreciated his professional, responsive and straightforward approach. Would use Knight Frank and his service again in future.
They provided the tenancy agreement 3 days before the move-in date, despite we had chased them for a month (There seemed not to be anyone knowing our case with full knowledge.) Regarding the clauses we were not happy with, they simply just passed the messages back and forth between us and the landlord. All our requests were refused but we had to accept it because we couldn't find another flat in 3 days.
The administration was also a nightmare. They never revealed fees all at once (despite we chased several times) so we always found surprises. Very unresponsive, one simple question took them few days or longer to get back, with scattered answers. The worst was, they made mistakes on numbers, and failed to send through emails because they made typo on the address or had internet drop, etc.
I have been letting a flat for the past year and a half with Alex Neil and just wanted to leave a review. They have been very helpful, always responding to emails and calls efficiently and liaising in a timely manner with contractors to help us get the best out of our flat. As a flat we have really been able to depend on Lucia especially to help us out. I would recommend Alex Neil as a letting agency and look forward to using their assistance again if needed when searching for future properties.
Awful experience trying to sell our flat through this company. They know what to say in order to get your business but when it comes to organising viewings they are terrible. Avoid.
Danny and Adam made our 1st time buyer experience really pleasant.
They were both always available for questions and requests and responded efficiently. They are one of the most professional agents we have come across. The process was clear, straightforward and fast. Definitely recommended!
They cancelled a viewing 20 minutes before it was supposed to happen after rushing us to arrange it and suggested all four of us should be there. They told me about the viewing while I called and wouldn't have let me know otherwise.