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- Poppy Residential - Hull - Sales
Poppy Residential - Hull - Sales
Opens Monday at 9:00am
1 Union Street,Hull, HU2 8HD
Poppy Residential - Hull - Sales are an estate agent in Hull. They mainly list properties in HU13, HU10 and HU1. Over the last 6 months, they've listed 13 properties, with 15 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday Closed
- Sunday Closed
View all details
Poppy Residential - Hull - Sales Reviews (68)
Have you used this agent?
40%
0%
1%
1%
57%
All (68)
Seller (3)
Buyer (3)
Landlord (8)
Tenant (27)
General (27)
D O'Brien
After an extremely traumatic and abrasive move back to Hull from Ireland after 13 years I found a property on Poppy residential. Being in between jobs and lacking some original documentation (that was in Dublin) the staff were extremely empathetic and helpful.
I can say that after building a rapport with Amy (an employee) she went well above and beyond her duties to ensure that I secured the apartment. This young lady is an asset to the company and all staff I dealt with were pleasurable.
I’ve no doubt other companies would’ve turned me away and I’d be couch surfing by now.
Well done to Amy and staff.
Dan
Tenant
24th May 2022 (2 years ago)
S piercy
Poppy Residential have managed our apartments for the past ten years and they have always been professional, helpful and friendly. If access is required to properties for maintenance purposes, permission is always sought in advance from tenants as whilst it is not their property is it their home. Any issues found are always dealt with quickly and efficiently by accredited trades people. We have no reservation in highly recommending them
Landlord
9th May 2022 (2 years ago)
D S
AWFUL. Zero Stars
28th Feb 2022 (2 years ago)
J Hall
The landlords came into the house I rented when I was out and stole a massive brand new box of my stuff that I had got for my new house even though I had always payed the rent. Cctv is a great thing enjoy a police cell for the night my old landlords :) and poppy are no better did nothing about it and left me in that house with numerous problems.
Tenant
19th Jan 2022 (3 years ago)
S Petfield
I was a tenant with Poppy and I then went on to buy the house I was living in and I could not have done so if it wasn't for the help and guidance in communicating with the seller of the property through Poppy.
Amy Towse in particular was extremely helpful and very responsive via telephone and email. Cannot recommend the Poppy Team and Amy enough. Thank you for assisting in getting me on the property ladder.... All the best to you all :) x
Buyer
1st Nov 2021 (3 years ago)
W 2019hp
(Translated by Google) Bad office and rats fill the place. Advice: stay away from it
(Original)
???? ?? ???????? ???? ?????? ????? ?????? ???
1st Oct 2021 (3 years ago)
ofoxl
Don't deserve 1 star
15th Sep 2021 (3 years ago)
T P
They make you to fill a form to view a property and next day the property is no longer available. They would give more expensive in the same area.
10th Aug 2021 (3 years ago)
Anonymous Tenant
I would have given 0 stars if possible. Not only did they make me think I had a opportunity of a property (meeting with the landlord) it was the wrong property. So obviously my application for the property I wanted wasn't even considered as the landlord would never have had the opportunity to view it. Unprofessional/negligent company. Where you live is one of the most important things in your life so unless you are going to treat it/people involved with respect and professionalism find another career. Absolutely disgusted with the way I have been treated. A half hearted apology doesn't find me a home!!!
Tenant
4th Aug 2021 (3 years ago)
A Jewitt
A word of warning to anybody even contemplating using Poppy Residential...
I viewed a house on Pasture Terrace in Beverley virtually. I was sent videos and assured by staff that it was in good condition. A month after putting my holding deposit down, I finally got to view it whilst EICR/Gas work was being done and the wallpaper was falling down, damage all over the walls and the house was in very poor condition. Over 2 months since I initially enquired about the property/put a holding deposit down, dozens of emails back and forth (with an average response from the team of around 5 days) I gave up and will now (no doubt) have to battle to get my holding deposit back.
Truly shocking, unprofessional and no remorse/ apologies. OH! I almost forgot to mention, I was stood up not once, but TWICE for viewings. I got an email 12 minutes BEFORE my appointment, and not a single apology was made! It was blamed on COVID and how it's caused them to be overworked. I do not recommend this company at all.
Tenant
20th May 2021 (3 years ago)
Anonymous Tenant
I was looking for a property to let with my partner and poppy never got back in touch about any that I enquired about. Their phone lines were never working and we were just ignored and fobbed off
Tenant
24th Dec 2020 (4 years ago)
G Elena
All reported issues resolved quickly and in a professional manner.Thank you so much for all your help and support, you are a wonderful and professional team????
5th Oct 2020 (4 years ago)
Millie
Poppy Residential deserves 0 stars, to be completely honest. They don't respond to emails regarding issues with the property or in response to getting your deposit back, the girls in the office have very little knowledge of the properties and are totally unhelpful. I received the keys to my property last year and to my surprise it was filthy, and they had listed the property as being professionally cleaned before I had arrived on the inventory. The dishwasher was broken for 8 months despite numerous emails and calls made to the estate agents, and I was informed by the repairs company that they actually knew it was broken before I had moved into the property, and left it that way. What really came as a kick in the teeth is that they then tried to charge me over £100 for cleaning services once I had vacated my property, which I have photo evidence of being clean and in a much better condition than I had received it.They are highly unreliable and unprofessional, and I would actively discourage any tenants from using their services.
Tenant
8th Sep 2020 (4 years ago)
Anonymous Tenant
Poppy Residential deserves 0 stars, to be completely honest. They don't respond to emails regarding issues with the property or in response to getting your deposit back, the girls in the office have very little knowledge of the properties and are totally unhelpful. I received the keys to my property last year and to my surprise it was filthy, and they had listed the property as being professionally cleaned before I had arrived on the inventory. The dishwasher was broken for 8 months despite numerous emails and calls made to the estate agents, and I was informed by the repairs company that they actually knew it was broken before I had moved into the property, and left it that way. What really came as a kick in the teeth is that they then tried to charge me over £100 for cleaning services once I had vacated my property, which I have photo evidence of being clean and in a much better condition than I had received it.They are highly unreliable and unprofessional, and I would actively discourage any tenants from using their services.
Tenant
8th Sep 2020 (4 years ago)
J W-R
Amazing team, very professional.
17th Aug 2020 (4 years ago)
N Willis
Good tenancy, fixed issues when i had them, the moving out process was painless and received my full deposit with no arguments
Tenant
23rd Jul 2020 (4 years ago)
K Ford
The company tried to take money off me when we moved out for a damaged carpet that was already damaged when we moved in, luckily I had photos to prove this. Tried too charge me for no garage keys been handed in yet there was no garage. Had to wait ages for general repairs too be done also.
Tenant
20th Jul 2020 (4 years ago)
J neill
Outstanding professional service
19th Jul 2020 (4 years ago)
S Richley
Unprofessional and unhelpful staff
5th Jul 2020 (4 years ago)
A Griffin
gross incompetence
9th Apr 2020 (4 years ago)
R Dato-on
Amy was very professional and efficient with a very caring touch, lots of empathy and sensitive to the needs of the clients. Quick response, honest, it was a joy to do business with. Thank you.
24th Mar 2020 (4 years ago)
P Jefferson
Always a worry when you let your property out. However a very professional company. Kept me up dated and found great tenants.
Landlord
17th Mar 2020 (4 years ago)
i_oFzw
Most horrible agency in the UK
17th Mar 2020 (4 years ago)
? ???????
Horrible agency ,I have had the most appalling experience.
16th Mar 2020 (4 years ago)
A Cracknell
Thank you Poppy for selling my house in less than a week! As soon as I contacted Poppy they arranged a suitable time for my house to be valued and it was beautifully photographed by Amy. It was listed online within a couple of days and I had requests for viewings straight away. Within a week it was sold for the full asking price! Could not be happier with the service I received and all for a very reasonable price.
Would definitely recommend Poppy to anybody looking to sell/let their home.
Seller
30th Jan 2020 (4 years ago)
D Rich
I have had two viewing now and Lauren was very informative about the property and had great customer service. I would definitely recommend using Poppy for places to live in Hull city centre.
28th Jan 2020 (4 years ago)
V Hewland
Me and my family have several homes that poppy deal with and manage the Tenants of! Amy and the team do a fantastic job! Can not reccomend highly enough. Buying or renting the team go above and beyond!
Landlord
28th Jan 2020 (4 years ago)
? ?
The worst agent in hull
25th Jan 2020 (4 years ago)
J Marques
Worst letting company
Landlord
10th Jan 2020 (5 years ago)
T Shields
Worst company dont need any brain cells just a nice pair of legs how this lot are still in business is beyond me,they havn't got a clue.
6th Jan 2020 (5 years ago)
C L
I can honestly say this was the worst experience of renting...ever.
Had an unsecure back door for 6+ months. The door had a 3cm gap at the bottom resulting in a freezing cold house and being constantly worried about security of the house.
Several areas of the house had leaks. Promised that maintenance would come and they would never turn up.
The problems only got resolved after getting environmental health involved.
To top it off, the landlord and poppy residential let themselves into my property without permission, completely unannounced! This was truly embarrassing and made me feel like I had no privacy in my own home. I was on edge constantly worrying they would let themselves in.
Do not waste your money signing with this company it was the worst year of my life having to live in that disgusting house.
The one redeeming factor was that because I hated it so much, I saved up a deposit to buy a house much faster ????????
FYI one of the five star reviews is actually by an employee, Amy Towse, who actually works there and dealt (or didn't) with many of my issues.
Tenant
19th Dec 2019 (5 years ago)
M (MNQ)
Worst experience.
9th Sep 2019 (5 years ago)
J north
They arent a very good company for tenants at all, repairs take ages to so and then theres when there is a serious issue like all the lights go out and it's not the fuse and they have taking over 24hours to even say about getting someone sent out.
If I was you avoid this company and ho with a bigger well known one
Tenant
19th Jul 2019 (5 years ago)
A diaby
terrible terrible organization. How they succeed is beyond me. Do not like dealing with issues or conflict... very worrying. Avoid!
1st Jul 2019 (5 years ago)
M Higgins
Tried to steal my deposit claiming for items that they add no legal rights too.
Took the matter to TDS and Received my full deposit back.
This company operates in a fraudulent manner when it comes to deposit retention. Also left me and my children in a house over winter with no heating on more than 4 occasions.
Terrible company
Tenant
20th Jun 2019 (5 years ago)
A sabanova
Landlord took spare keys and was going to come in while no one was home, luckily there was someone home that morning. Didn't feel safe at all knowing they would let the landlord walk in whenever and bring people with him (one of whom was the neighbour we made a complaint about who was rude and aggressive).When complained about that neighbour's noise, nothing happened. Also took around a month after we already moved out for them to accept the keys back.
Tenant
17th Jun 2019 (5 years ago)
L S
Great if you're a landlord I imagine; if you're a renter they're absolutely dreadful.
While their fees and contracts are reasonable, their customer service starts warm and welcoming as you sign your contract - then instantly turns amateur and unprofessional thereafter.
When they want something from you (access to the property, gas certificates etc), their approach is impersonal and aggressive with zero consideration or flexibility for your availability.
But when you need their help, such as repairs or concerns you have, you'll have long waits (eg 4 months to fix an oven!) and be fobbed off with dismissive calls, emails and contradictory messages (such as saying they do not have any record of an email... that they already replied to) with communication skills designed only to make you feel small... if you actually get a response.
To give an example of the shady attitude and, frankly childish behaviour of the staff they employ: while my housemate was away, I broke my key in the door and so called the office to ask if they had a spare, or if I could borrow one from them to get a copy at my own expense.
I was told "we don't carry copies of the property keys". No practical suggestions or solutions offered. They didn't even check the property was secure, or that the lock was faulty.
Fortunately my housemate returned early and let me get a copy of his.
A few weeks later I got an email from their office saying it was time to do a property check, and that they would be coming on X date". I called to tell them nobody would be able to let them in on that date (remember, they "don't carry keys"...) - "*sigh* you don't have to be in, we'll let ourselves in"... I reminded them they'd said they didn't have keys when I needed one so how would that be possible?... after a long pause "oh, we found one in a drawer".
This theme continued my entire tenancy.
Unless they've replaced or retrained the people who deal with THEIR CUSTOMERS, use them only if you're desperate and can't find a property with another agent.
Tenant
19th May 2019 (5 years ago)
J Fothergill
I can highly recommend Jayne Morgan at Poppy Residential. I've used her a couple of times now and I've recommended her to friends. She always goes above and beyond any other estate agent I know and she achieves great results. If you want a property sold without all the stress, give Jayne a call!
Seller
23rd Mar 2019 (5 years ago)
S Hunt
My experience with Poppy Residental agency is very good!
They answered to every question I had about moving in. Lauren and the team always pick up the phone in time and just really gave me an overall great experience.
I had some experience with agencies who don’t really care for you but with Poppy I really feel like an appreciated costumer/tenant. Well done, great job!
Szabolcs Sarosi
Tenant
18th Mar 2019 (5 years ago)
S Bayston
Can honestly say I've never experienced a viewing like it! Had a booking arranged at 5pm today, only to be told when I rung the office to confirm in the early afternoon from work, that the time was 16.45pm. Bit strange but thought nothing of it. Turned up at the property right on time (16.45) to find no-one there waiting for me. Again, bit strange but I was willing to wait. A few minutes later a gentleman walks up with a young lady and they tell me they're both booked in for a viewing but not until 5pm. Now three of us were waiting in the freezing cold! Another few minutes later, two women walk up, shortly followed by another woman and a man. Yes, 7 of us in total waiting outside in the freezing cold. Absolutely wonderful! A lady finally turns up at 5pm, only to inform us that she doesn't work for Poppy, she had been roped in to do the viewing because they're short staffed. On inspection of the property (which was nothing like the pictures), I'd had enough and walked out. If they can't get a viewing right, or turn up on time, that just says it all.
30th Jan 2019 (5 years ago)
Anonymous Home Buyer
Rude and untrustworthy staff only there to make property buying more stressful would not buy or sell a property with them.
Buyer
29th Nov 2018 (6 years ago)
L Crow
Couldn't recommend the Poppy team enough! Having rented with them for the past two years i couldn't imagine ever moving property agents. The staff are more than friendly and professional. If there is ever a problem in my house they always send someone over straight away to fix it, they deal with most of my property requirements , leaving me stress free and i have never once been disappointed!
Tenant
16th Nov 2018 (6 years ago)
C Chamberlain
Staff are lovely and professional, they provide an excellent service and are always willing to help.
16th Nov 2018 (6 years ago)
J Key
Never dealt with rude staff like these before unhelpfull and they don't even say bye .very rude will never ever use
23rd Oct 2018 (6 years ago)
T McAulay
I used Poppy Residential from 2009 to 2016 as letting agents and management for my rental property in Hull. For the first 5 years I found their services to be excellent, the house was kept in good condition and inspected regularly. I always received payments on time and never had any issues.
Unfortunately around 2014 the problems started. The first issue I had was with the quality of the tenants that Poppy placed in my property. I received a number of complaints privately from neighbours and friends who lived nearby about anti social behaviour. Not only this but the exterior of the house began to look very shabby, particularly the rear parking spaces that were overgrown and looked like a jungle. This had been completely ignored by whoever had carried out the inspection from Poppy. I had the problem rectified at great expense by professional cleaners. Thankfully the tenants moved out soon after.
The other major issues I had with Poppy revolved around maintenance. It became clear once I changed agents that many jobs I had paid to be done had never actually been completed as per my instructions. This included repairs to radiator thermostats, which were all broken and replacement of water catchers on shower screens. The work that I had authorised had been done to such a poor standard that I had to pay to have it done it again. An example was the kitchen worktop that I had requested be sanded fully and revarnished with new sealant around the tiles. The so called "tradesman" had simply slapped on varnish without any surface preparation and put sealant over the top of old sealant without even running a finger over it. It was just slapped on like a child had done it! It is important to note that the cost for some of these works ran in to hundreds of pounds.
Other issues were that a toilet which was not working, the repair of which I had authorised had never been fixed as per my instructions. The tenants had gone without the toilet working for several weeks before I found out. Additionally I was charged for cleaning works that I never requested. Not only this but when I left Poppy the spare set of keys that I had provided to them was reduced to a single key for the back door. They denied they had lost it so I'm assuming the implication was that I hadn't provided it in the first place? I'm not sure.
Finally, my last reason for leaving Poppy was the fees which have more than halved since changing agents. Not only this but maintenance works including Gas safety checks are all at least 40% cheaper than with Poppy.
It's a little bit of a sad end to what was mostly a good relationship. The guy who owns the business was always a very amenable chap and some of the ladies in the Office were pretty good too. There appears to be a few rotten apples though, particularly on the maintenance side of things that are really damaging the reputation of what was once a really good company.
I hope that instead of the usual defensive reaction that I have come to expect, Poppy can see the error of it's ways and clean up it's act so that it's reputation can recover. 3 stars out of 5 on google is hardly a glowing endorsement after all.
Landlord
1st Sep 2018 (6 years ago)
B PozZzY
Terrible customer service! Didn't even call us to say we hadn't got the property we applied for. I'll be avoiding any property let/sold by Poppy
5th Apr 2018 (6 years ago)
P Wilson
Worst letting charging me for repairs that were there before I moved in and I paid to have it cleaned to showroom standard cleaner than than it was when I moved in so they are charging me for wait for it a deep clean excuses for scaming stealing should I say my deposit bad business bad company
Tenant
8th Mar 2018 (6 years ago)
B Johnson
Me and my wife want to say a big thank you for the extra mile that you went to. To get our property ready. It's easy to give a bad review when something goes wrong. Things can go not to planned with moving. But when you have got a company like poppy . They will go the extra mile for you. Thanks again. We love our new home.
Mr and Mrs Johnson
Buyer
10th Oct 2017 (7 years ago)
R Hatfield
Smooth easy and really enjoyable experience for saying it's a stressful time. The team where professional and was made to feel like person rather than a business transaction.
17th Aug 2017 (7 years ago)
C Ball
Very interesting reading previous reviews and experiences as they appear to mirror my own.
I remain to this date, absolutely dumbfounded how 'professional' companies can fail to carry out duties, obligated by law.
My window has been broken since November 2016 and yet some 9 months has yet to be repaired.
I have been reassured countless times that this health hazard would be repaired, yet to no avail.
I have been the one to chase the repair since its occurrence and despite best efforts have appeared to have fallen on deaf ears.
Naturally, customer service has been virtually non-existent, and would recommend, with utmost urgency, that poppy purchase the 'customer service for dummies' paperback copy off Amazon for £6.99.
I would not recommend this 'service' to anybody and wish any customer involved with the company the very best of luck, unfortunately, i believe, it may be needed.
Tenant
17th Jul 2017 (7 years ago)
E lou
Worst experience of customer service and professionalism I have ever had. This company throughout our tenancy were useless at dealing with problems and on a number of occasions the request were simply ignored and I had to fix the problems myself. At the end of the tenancy agreement they tried to take over half of full our deposit through lies. They were rude in their emails and were just after our money. Luckily the tds exists and so was able to get nearly all of our deposit back but it has taken 4 months. Do not use this company!
Tenant
12th Jul 2017 (7 years ago)
V Hunter
Great if you enjoy being talked to like a five year old, waiting for over 3 years for repairs (to no avail), health and safety violations on regular basis, have your letting agent cut the corners. Oh, yeah. I also truly enjoy reporting the same issues on regular basis and never expect anything to be fixed.
Tenant
31st May 2017 (7 years ago)
E Robinson
Excellent service and friendly staff. Kept us informed every step of the way and made a very stressful process as painless as possible. Would highly recommend to anyone wanting a professional sales team on their side!
Seller
28th Mar 2017 (7 years ago)
M W
Poppy has assisted me in locating and purchasing my 6th property in Hull, all of which are now fully managed by Poppy. I am pleased to say I find Poppy Residential totally professional, extremely friendly and above all proactive in every aspect of the management of my properties. I can highly recommend this agency to anyone thinking of having a fully managed service.
Landlord
9th Mar 2017 (7 years ago)
L Mason
just had to write you a review its to good to be back with a proper letting agent , thanks for sorting me out so quickly, x
Tenant
25th Feb 2017 (7 years ago)
T Petersen
Not worth the hassle
17th Feb 2017 (7 years ago)
A Boczek
thankyou Poppy ajency for looking after our famly . We have being staying in your hous 1 year and now we go back to Poland.
You have looked after us so very well , great servis , great peeple , any problem sorted strate away. thankyou
Tenant
13th Feb 2017 (7 years ago)
C Hayward
What an Agency ! ..... I wouldn't have believed service like this existed anymore! I arrived from london @ 10am, I was picked up from the train station, taken to Poppys office and given a lovely cup of Yorkshire tea , then off we went to view various properties .
We came back to the office after I had chosen a lovely little house .. had yet another cup of tea. I completed the application form on the train back (it was waiting in my inbox) , by the time I got to Kings Cross I'd had a phone call to say I had passed the reference and asked when would I like to move in ....... and it only cost me £200 .... you guys ROCK , Thankyou
Tenant
10th Feb 2017 (7 years ago)
T Punter
Rang up yesterday after viewing a house and they said they would get back in touch so I left my name and number so they could contact me. I hadn't heard nothing so I rang them instead to find out they had gone and let the house to someone else. Very unorganised defo not going to recommend them as a letting agency
Tenant
8th Feb 2017 (7 years ago)
A Ymous
Not brilliant take a while to fix things when you ask them to. Let themselves in instead of knocking, which I know they can do but they didn't even try knocking which I thought was rude. However they're nice people.
Tenant
22nd Nov 2016 (8 years ago)
S rowe
Thank you all at Poppy Residential for all your help !! We needed to rent a house in Hull at short notice and Poppy came to the rescue.
Friendly and professional - couldn't have asked for a better service. We will happliy recommend and use you again.
Tenant
9th Jun 2016 (8 years ago)
P raper
f you are a landlord with property in Hull, Beverley and surrounding area and you are looking for management agent, do what we did with our portfolio and move it to Poppy Residential.
These guys are amazing, they are professional, proactive, friendly and above all else give you a damn good service. PS. Many thanks and I very much appreciate your help in dealing with my problematic tenant so quickly and expediently. Well Done!
Landlord
7th Jun 2016 (8 years ago)
K Tanton
We have been using Poppy Residential for years and have just revisited the website with a view of more business and have read the reviews and felt compelled to put pen to paper. I am sure these negative reviews must be of another Poppy or poor tennants thinking they have not done anything wrong , I for one (landlord) have nothing but great things to say about them. Professional is an understatement, thoughtful, fair and above all honest. These things are rare in business. I would recommend (and do) Poppy Residential to anyone thinking of using them as I do. Thank you to the whole team for your continued efforts. Keep up the good work
Landlord
7th Jun 2016 (8 years ago)
A Wannan
By far the worst company I have ever dealt with.
3rd May 2016 (8 years ago)
D Bertman
Arranged a viewing through Poppy for a property on Albion Street and then agent didn't turn up and couldn't be contacted. It was only when I got home that I realised that their office is only on the next street yet they still couldn't be bothered to attend or let me know for whatever reason. Won't use this agent in the future
2nd May 2016 (8 years ago)
K Seddik
Thankyou to all of the staff at helpful staff at Poppy, I don’t normally write reviews but in this case I am making an exception. Having worked all over the country I have found this company to be highly proffesional, very helpful, friendly and a pleasure to deal with. Thank you once again.
3rd Dec 2015 (9 years ago)
V Hardy
HATE Poppy! All the staff are stuck up! Helpless. They dont help you one bit. Horrible. Dont ever go with Poppy.
20th Oct 2015 (9 years ago)
M x
This agency is horrible. Checkups every year with making pictures of your staff. If you need to repair anything you have to wait for weeks till someone come in , after endless calls. I had broken boiler for 8 weeks in winter till they repair it. So spend 8 weeks without hot water or heating . After I moved out and left house clean they charge me for smallest things with prices from space. Not recommending .
Tenant
16th Jul 2015 (9 years ago)
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