Got to give the guys here all a high five! Great service, well informative and I was well looked after. The whole process was smooth thanks to everyone at beercocks.
I’m now a home owner!!!
Not one to ever leave complaints but Poor service.
After purchasing the house I went to pick up the keys and signed a receipt to say I had collected them, only to find that none of the keys let me into the house. When I contacted them they didn't know anything about a second pair of keys and insisted that they had got into the house with the keys they had given me. I got no apology and spoken too as if this was me not unlocking the door properly. After they had contacted the seller they then realised there was another set of keys in the office that they hadn't given me, still got no apology.
There was also a security system in the house which I assumed was disconnected as they had given me no code with the keys and they had not mentioned it at any point whilst buying the property. When I isolated the electrics to do some work on the house the alarm system went off continuously for hours. I rang up the new land avenue estate agents and once again they knew nothing about a code. I was waiting hours whilst they got hold of the seller just for them to give me a code that doesn't work. In the end I had to isolate the electrics to the alarm system and climb on the roof and disconnect the battery from the alarm. Surely these checks should be done first when they are getting the information about the house. The one upside is that I actually got an apology this time, but all in all I am disappointed with the service and would never use this specific branch again.
We have had an excellent, friendly knowledgeable service from everyone at Reeds Rains in selling our house. Particular mention to Steven Gowforth for his ability to make us feel like we was dealing with a very knowledgeable friend! By his lovely interpersonal skills and expert knowledge we feel he has helped take the worry and stress out of selling our house. As such I would have no hesitation in recommending Reeds Rains Hull.
Stefanie and sarah Stevenson
I have just Let a property through Reeds Rains my contacts was Nicola Wright and Lorna Fieldson, the service was great they listened to my requirements and found me a great tenant in a short time they delivered a very professional service promptly Thanks
I sold a house using Beercocks recently, and must say I received such a efficient and friendly service though out the whole process. Big thanks to all for your help and support, and a special thank you to Maria who really went that extra mile for us. :)
Very poor customer service, leave potential buyers hanging and you can't hear yourself speak on the telephone with people shouting in the background from the office. Never deal with the same person always have to repeat yourself over and over. I would sell or buy a house through them there customer service is terrible.
Really helpful and friendly staff. Buying a house from them couldn’t be easier.
I have been most impressed with the hard and dedicated work shown to sell my house. All the staff worked tirelessly and always had a smile and friendly manner when we spoke. I would recommend them to sell my house again. Thank you so much
Well done Symmonds and Greenham, who did a great job with my house purchase.
I don’t often read recommendations however I have just completed the purchase of my first property and truly believe their knowledge and expertise made what could have been a stressful period straightforward and easy, and therefore felt indebted to provide S&G with a review. It was satisfying/refreshing to deal with a professional outfit with an honest, direct and proactive approach to both the process and all parties involved. This boded so well I even used their recommended solicitors and mortgage adviser too!
Any future purchases or sales or any other property related requirements for that matter I will definitely be using S&G again.
As a first time buyer I knew little about the purchasing process when I looked around a property with Symonds and Greenham 6 weeks ago. They were very supportive throughout the whole process helping me with every step and always being available to answer any questions. From the ease of getting an appointment the first day to getting the keys to me this week it has been nothing but excellent service. Everything I asked to be done was done quickly and without problem. All members of staff have been lovely and helpful.
The solicitors they recommended where excellent and they have a mortgage advisor on hand to help you if you require. The hope was always to move in before Christmas and this has only been made possible because of the efficiency and efforts of this company. I have worked in the property industry for several years prior to this and have not come across another company like this.
I really could not recommend Symonds and Greenham more. I hope you all have a lovely Christmas and New year.