Got to give the guys here all a high five! Great service, well informative and I was well looked after. The whole process was smooth thanks to everyone at beercocks.
I’m now a home owner!!!
Not one to ever leave complaints but Poor service.
After purchasing the house I went to pick up the keys and signed a receipt to say I had collected them, only to find that none of the keys let me into the house. When I contacted them they didn't know anything about a second pair of keys and insisted that they had got into the house with the keys they had given me. I got no apology and spoken too as if this was me not unlocking the door properly. After they had contacted the seller they then realised there was another set of keys in the office that they hadn't given me, still got no apology.
There was also a security system in the house which I assumed was disconnected as they had given me no code with the keys and they had not mentioned it at any point whilst buying the property. When I isolated the electrics to do some work on the house the alarm system went off continuously for hours. I rang up the new land avenue estate agents and once again they knew nothing about a code. I was waiting hours whilst they got hold of the seller just for them to give me a code that doesn't work. In the end I had to isolate the electrics to the alarm system and climb on the roof and disconnect the battery from the alarm. Surely these checks should be done first when they are getting the information about the house. The one upside is that I actually got an apology this time, but all in all I am disappointed with the service and would never use this specific branch again.
We viewed a house and within a week we where in and sorted. Customer service was amazing can’t fault it in anyway!! Honestly won’t ever use another company always these from now on. Lorna fieldson and Nicola Wright have been amazing thank you so much for all you help and getting this sorted for us. Any problems I have had have being dealt with within hours. All the staff are great in the office so welcoming and just an amazing experience overall. X
I have just Let a property through Reeds Rains my contacts was Nicola Wright and Lorna Fieldson, the service was great they listened to my requirements and found me a great tenant in a short time they delivered a very professional service promptly Thanks
I sold a house using Beercocks recently, and must say I received such a efficient and friendly service though out the whole process. Big thanks to all for your help and support, and a special thank you to Maria who really went that extra mile for us. :)
Very poor customer service, leave potential buyers hanging and you can't hear yourself speak on the telephone with people shouting in the background from the office. Never deal with the same person always have to repeat yourself over and over. I would sell or buy a house through them there customer service is terrible.
Tim and his team at the Willerby office offer a first class service, good clear information, quick call backs if not immediately available and all carried out in a polite and courteous manner. Keep up the good work! Your clients appreciate it.
The staff have always been helpful and informative. They kept us up to date with the progress of our house sale, and I always felt in good hands. I would recommend them to anyone in the local area.
I was actually buying from the Willerby office so the office owed me nothing but every step of the way Jonathon kept me informed. Jonathon is a credit to the company and an absolute pleasure to talk to. No question was too difficult for the staff at the Willerby branch and every member mucked in and worked as a very friendly team. I presume this is why the office is a success. I truly know that if I am selling my house in the future I will certainly without a doubt be using Quick and Clarke Willerby. I have had first hand experience at how they keep both sides informed and totally impressed. Well done everyone at Willerby. You truly are an amazing team.
I have been most impressed with the hard and dedicated work shown to sell my house. All the staff worked tirelessly and always had a smile and friendly manner when we spoke. I would recommend them to sell my house again. Thank you so much