Beercocks - Newland Avenue

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Terrible communication between staff and myself. One member of staff would ring me and give me feedback after a viewing, then several days later I'd get a text saying 'we are still awaiting feedback from your viewers'. So which is it? 

They charge way over market price but you think it'd be worth it as they are so established but it certainly isn't! Two colleagues at my work have also has bad experiences with beercocks so I know its not just me or a one off. I've told my friends who are selling to avoid and they've now gone elsewhere.

One of the viewers didn't even have the money to buy the property. Her family were going to lend her the money. Beercocks should never have sent them in to view without proof of funds and that they are proceedable? Were in the middle of a pandemic!! I thought estate agents were being really strict amd asking for proof before allowing people to view due to covid? 

After almost 6 months with beercocks and no offers and beercocks not being proactive, I decided I would take it into my own hands and sell my own property! I was proactive and asked all friends, colleagues and family. I sent emails to various property investors and posted letters.
Well within 1 week of me doing that I sold my own house!! 
Unfortunately that buyer fell through due to circumstances but 3 days later I managed to sell my house to a different buyer again!!

My point being, myself with 0 experience and contacts managed to sell my house TWICE within 2 weeks! Just by being proactive! So why couldn't they? 

After selling my own house I now realise that I wasted 6 months with beercocks. If I'd have gone with a different estate agent or done my research then I'd probably have been in a new house by now. 

The sign for beercocks took over  a month to go up outside my house to advertise it was up for sale, and now it is still in my front garden despite me no longer being in contract with them and having sold privately. It represents the miscommunication, disorganisation and shambles of this estate agents.

I had an extremely positive experience with Beercocks from the initial visit from Robert Beercock who took me through the best way to market my property, expert negotiation with buyers from Craig Lill and really responsive and caring sales support from Danielle Jennison -particularly when I experienced an unexpected setback in my sale. Thank you to everyone.

Excellent dealings with Beercocks. I would definitely recommend their services. Fast, responsive and professional.

Excellent customer service. Beercocks kept me informed throughout the sale, and were always responsive and helpful whenever I had any queries.

Brilliant! Professional, friendly, patient, true to there word and very helpful. They have been absolutely brilliant start to finish,  I can't say anything wrong about them, I would definitely use them again, I wouldn't even entertain looking into anyone else. ALL the staff have been amazing and we are truly grateful to them all. Thank you.

Dealt with Alannah and Tracy at Beercocks their service has been great. Good communication and always available. I would happily purchase a property with Beercocks again and feel confident in recommending them.

I marketed the house with a different Hull agent previously - three months and no bite and no confidence. Beercocks was utterly different - sold the flat for close to the asking price within the week, and while it then took a long time to bring the sale home, because of the purchaser's circumstances, they stayed in control, communicated well, and brought the sale home. Very happy to recommend.

I recently sold my house and would definitely recommend Beercococks. Very professional and the friendly staff kept us informed every step of the way. Thank you to everyone at Beercocks.... David Moore

Beercocks helped us with our recent purchase of our house. All the staff we dealt with were great - friendly and helpful service from start to finish. More than happy to recommend them.

Very kind, professional team. We felt valued thoughout the selling process and we were kept well informed. Would definitely recommend!

Such friendly staff! Have had a long arduous journey getting a mortgage but have had nothing but support and answers to all of my stupid questions from these guys. Definitely reduced my stress levels.

After a disappointing experience with another Estate Agent i moved the sale of my property over to Beercock's, which was a good decision as they dealt with the sale of my property in a very professional manner and contracts exchanged / completed in a matter of months.

Thanks you

Ellie at Beercocks provided a great service to us. Communication was really easy to maintain and i found Ellie and the team generally to be very helpful throughout the process of selling our house.

We have recently sold our property with Beercocks estate agents on Newland Avenue, The service we received from start to finish was outstanding. I would highly recommend, special thanks to Henry, Alannah & Tracey for making the whole process as easy as possible.

Excellent service, great people and very professional. Sold two of my houses (at the same time) within some challenging time frames but got the job done! Would certainly recommend and use their services in the future.

Im disgusted with your customer service. I was on the phone With you yesterday and the way one of your colleagues spoke to me was appalling! I asked him to repeat a question and he sighed at me. I am very upset with this. I will definitely not be recommending your service to anyone!!!

Started of great. Couldn't fault them. Sold our house within a week. Fantastic. Then couple weeks down the line it changed. Someone in the office changed our phone numbers so they was leaving messages on other people's voice mail. Then as it was getting nearer to completion they told me I was having problems with our morgage when I rang our morgage provider they said total opposite and told us that they wouldn't even discuss it with Beercock and we would have been informed. If it'd been the case. So they tell you a few porkies but it's mainly solicitors who let you know what's going on.

Managed 2 viewing in a month. Not good enough.

Excellent again, used them 3 times in six years and they saw it through and reduced the usual hassles that crop up. Would use again.

Well mannered and helpfull lady over the telephone conversation I am very satisfied

Laura is my prime contact not only is she ever so polite, concise and getting back to me she always goes the extra mile and always keeping a calm relaxed approach.

Many thanks

Nothing major but staff are rude on the phone, quite often unhelpful. I would advise some training in customer services, the staff clearly aren't trained, or are lacking in a manager to oversee their day to day dealings with customers.

Currently renting a property that should never have been let in its current state. Since we reported issues back in may nobody has once contacted us .we have had to make the first move every single time. Countless call back promises have been and gone .These guys won't even Reply to environmental health. I can tell you for a fact the property wasn't cleaned before we moved in as it was infested with fleas. We have had relentless issues with beercocks, the landlord and the absolute state of this property from day one. We are now starting legal proceedings against them and the landlord. We are still yet to have any work done to the place. All they have done so far is installed a new front door which DOESNT FIT! Icing on the cake. If you want to live in houses not fit for animals please go ahead and use them. Otherwise I'd avoid at all costs.

Happy with the overall service, and splendid advertising in achieving our first sale in our conversion development

Very happy from start to finish. The staff were always on the ball, backed each other up well, and kept me fully informed at all times. Particular thanks to Amy & Ellie

Thank you Amy of the Newland branch for answering all my queries (and you still are), a difficult position for you to be in I expect. Prompt and professional responses at all times, can't fault you. Keep up the good work!

Happy to recommend. A courteous service but most important, and impressive, was the alacrity and helpfulness of response to any question, or issue, raised as this is the mark of a quality and professional service.

Worst agency ever ... came to rent a house paid the fee's,  4 weeks later they still haven't finished the paper work . 
Told a friend to call to see if property was available just to check if they toke it the market because I paid  , they answered it is and they could arrange a view in for him .. 
Worst experience worst kind of people you could deal with (liers)

Got to give the guys here all a high five! Great service, well informative and I was well looked after. The whole process was smooth thanks to everyone at beercocks. 

I’m now a home owner!!!

Cheers Harriet!
:)

Great team. Harriet was very helpful and informative about the property. The whole buying process was easy, efficient and smooth. Would definitely use them again. Great customer service

Absolutely unacceptable! Girl Hayley arranged a viewing and haven't sent any details or confirmation, day of viewing I get call someone waiting I call back and lady leaving from the property.
I call to rearrang viewing and to ask how it happen and they say Hayley on holiday and no one checking her email! I apologies for nothing and ask if someone can show that property later on but they just say sorry we are fully booked! I have never seen worse service in my life! Knowing we are coming from London to see this property they even not trying to find any slot and GUYS: my personal advise, share you applicants information, ask who is calling, know the applicant when you talk and take resonsabilities for your colleagues mistakes!!!!!
Never would recommend and never will go back. And will never give any business to this agency in future! Thank you!
Sandra

I highly recommend everyone to avoid using them, particularly for rental.  Having worked within the rental market for some years, Beercocks was always a favorite to use. However, from recent experience with them, and numerous complaints from other colleagues I've recommended their service to, I'd now vote them as the worst estate agent to work with.  As a landlord, you somewhat put trust in your agent to carry out checks, and to run inventory checks correctly when tenants come and go. No property checks were carried out for over 2 years, and the inventory check was carried out on the exit of the last tenant they managed, but after checking it myself; items were missing, including big items you'd expect one to notice missing: a 4'6 double bed and a pair of 8'6 wide curtains: clearly written on the inventory!. Also, when escalated to management, no reply, which is just a clear indication of incredibly bad management.

The staff at Beercocks on Newland Ave are great.  they deal with my requests and are simply outstanding.  Special mention needs to go to Matt, Hayley and Laura who i deal with in the Lettings team.  I get such good service from these that as a landlord i would never go to a different estate agent for my lettings.   I would recommend them to any landlord out there.

5 star service from a particular member of staff Chloe Carroll in Newland Avenue branch.
She has been an excellent contact and gets issues resolved for both my rented properties. I have used Chloe as a contact the last few years now and found her to be most reliable and helpful.

Extremely happy with the service provided by Beercocks. This was my first ever house sale and it was made a breeze by the helpful and positive attitude of the staff. Everything was handled promptly and professionally, resulting in our house being sold in just 4 days. I definitely recommend as they really went the extra mile.

Excellent experience buying my dream home. I know from previous house moves that estate agents can make moving harder than it should be, but the team at Beercocks made it very easy, if there was any updates they would promptly call me with information and when I needed anything I knew someone would be at the end of a phone to help me. I wouldn't hesitate to recommend them and will definitely be using their services in future.

Fantastic estate agents. Really struggled to get find the right property and didn't have much luck with the other agents in the area. Once I contacted Beercock's they really helped me through the process and now I'm in my first home. Can't thank them enough. Would Highly recommend

Not one to ever leave complaints but Poor service.

After purchasing the house I went to pick up the keys and signed a receipt to say I had collected them, only to find that none of the keys let me into the house. When I contacted them they didn't know anything about a second pair of keys and insisted that they had got into the house with the keys they had given me. I got no apology and spoken too as if this was me not unlocking the door properly. After they had contacted the seller they then realised there was another set of keys in the office that they hadn't given me, still got no apology. 

There was also a security system in the house which I assumed was disconnected as they had given me no code with the keys and they had not mentioned it at any point whilst buying the property. When I isolated the electrics to do some work on the house the alarm system went off continuously for hours. I rang up the new land avenue estate agents and once again they knew nothing about a code. I was waiting hours whilst they got hold of the seller just for them to give me a code that doesn't work. In the end I had to isolate the electrics to the alarm system and climb on the roof and disconnect the battery from the alarm. Surely these checks should be done first when they are getting the information about the house. The one upside is that I actually got an apology this time, but all in all I am disappointed with the service and would never use this specific branch again.

Jess at Holderness Road was both highly professional and gave great personal service at the Holderness Road branch. Completely on the case from start to finish and could not have asked for more.

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Beercocks - Newland Avenue

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