A Srivastava

We had an absolutely wonderful experience with property liaisons of London. Kier was very professional throughout the process and he kept us updated with every single details on each steps. We have dealt with many agencies in London but due to Kier’s professionalism and commitment to our interaction. We had a great experience and we will highly recommend to everyone.
Kier made sure that our request to have a viewing on Saturday was granted and he himself was available for the viewing. He kept us posted with every steps and made sure that there were no misunderstandings or confusion. He made the entire process so east despite many moving parts. He took the ownership of the tasks and made sure we did not do any mistakes. Thanks to him - we were able to secure the flat we loved and also he in the end didn’t hesitate to volunteer for a weekend so that we could sign the contract. Highly recommended and very professional throughout the process. Due to my experience with Kier, i will recommend property liaisons to everyone... Read more
Tenant
25th Jan 2025 (14 days ago)
C Gunning
The Property Liaisons Team were really proactive in helping us move into our flat, making the process smooth and actively liaising with the landlord. Specific thanks to Kieran for being responsive and sorting any requests in good time.... Read more
Tenant
29th Nov 2024 (10 weeks ago)
B Marion
After a ton of conversation clarifying our work situation with the agency we started the process of renting a flat. Since then the communication has become harassment with hundreds of calls everyday to pressurize us about our referencing even though we have sent all of the requested documents straight forward and the delay was caused by them. They finally decided to not rent us the flat, leaving us in a really difficult situation as we were about to move in, and they refused refunding us our holding deposit which is completely illegal practices. We are now pursuing them, but I wanted to warn future tenants that this agency is really not reliable... Read more
Tenant
8th Nov 2024 (13 weeks ago)
Emil
Very disappointing experience with Property Liaisons.
After placing a holding deposit in good faith and meeting all requested criteria, our application was delayed and eventually declined due to issues outside our control. Despite clear communication and transparency about our situation, they refused to refund our holding deposit. Throughout the process, we were pressured to make additional payments even before our referencing was completed. This lack of professionalism and disregard for tenants’ rights is unacceptable. Think twice before trusting them with your money – we are now pursuing further action to address these unfair practices... Read more
Tenant
8th Nov 2024 (13 weeks ago)
S Casey
We found Property Liaisons to be extremely efficient, very professional and we would highly recommend them.
They had detailed knowledge of the area and all the properties we viewed with them. We then purchased a property through this company. The support and advice we had was excellent throughout the whole process, and was a cut above other companies we have had experience of in the past.... Read more
Buyer
17th May 2024 (8 mo. ago)
S Warwick
We have used Property Liaisons on a number of occasions - two rental properties, our first purchase and subsequent sale over a ten year period. In all cases the level of service has been exceptional, professionalism throughout and preparedness to go the extra mile with our sale was excellent, and so appreciated. In our view, definitely the letting and estate agent of choice to use in the Wapping area. Justin and the team do an amazing job with their open and more importantly honest approach - highly recommend!... Read more
Seller
14th May 2024 (8 mo. ago)
J Downing
I had a positive experience with Property Liaisons over my two and a half years of living there. Kieran, in particular, was always very friendly, understanding, and attentive to anything needing to be resolved, and showed a genuine interest in making sure our living experience was as comfortable as possible. We leave with happy memories of our time in the flat we rented from them.... Read more
Tenant
10th Apr 2024 (9 mo. ago)
Behzadmt
Moved to London using Property Liaisons and have been renting with them for the last 2 years! Kieran has always been quick to sort out any issues and honestly just a pleasure to deal with. We're only moving out for a better property, and honestly felt bad it was with another estate agent!... Read more
Tenant
24th May 2023 (1 year ago)
T Steliou
Property Liaisons have been superb in managing the property. We have rented through them and have been consistent in having works or repairs completed in a timely and professional manner, would highly recommend!... Read more
Tenant
12th May 2023 (1 year ago)
M Amoah
I recently moved to London and was immediately overwhelmed by all the little steps I had to take to rent a flat in the city. However, my interaction with property liaison was very smooth and hassle free. Marco and Patricia plainly laid out all the steps I needed to take and were efficient in answering any questions I had. Kieran has also been responsive in making sure that anything that needs addressing in the flat is taken care of. All in all, a good experience so far!... Read more
Tenant
3rd Nov 2022 (2 years ago)
J Meirelles
Mr. Pearson was exceptional from the beginning, he recommended excellent third parties services like the solicitors we used, he stood by our side all the way through the complete sale, being I contact with the buyers, advising when problems, questions were raised, even after sales, helping me with CGT issues. He really went beyond my expectations.... Read more
Seller
1st Nov 2022 (2 years ago)
M Duchesne
Property Liaisons and especially Kieran have always been very reactive and available, trying to find the best solutions and being as arranging as possible. When issues were raised for maintenance of the house, Kieran made sure they were resolved in a timely and efficient manner. I would recommend them.... Read more
22nd Oct 2022 (2 years ago)
? ??????????
Great agency, special thanks to Marco and Patricia, you are amazing ????... Read more
20th Oct 2022 (2 years ago)
K Gallagher
Property Liaisons were the agents for a property we rented for one year in London and I can honestly say they were the best agents we ever dealt with. Super responsive to our queries and very quick in arranging for maintenance when we raised issues in the house (in two cases, the fixes were same day which is pretty much unheard of in London!!) Special shout-out to Marco and Kieran for always being available and helpful. Would highly recommend this agency!!!
Karen & Lee... Read more
Tenant
8th Oct 2022 (2 years ago)
A Bird
The best service ever and always with a smile. I have been a client for 20 years + and am 100% happy with the service received. The staff are great and go over and above to make my life easier. 10/10... Read more
6th Oct 2022 (2 years ago)
P Morgan
Property Liaisons have handled the rental of my property for over 10 years. I have never had cause to complain not even once. They have successfully let my apartment with little fuss and with negligible gaps between tenants. They respond quickly to any issue my tenants have had, resolving them quickly and efficiently. They have been professional at all times and I cannot recommend them more highly. Simply first rate and without a doubt the best in the Wapping area... Read more
Landlord
5th Oct 2022 (2 years ago)
C Harry

I rented a room in a Property Liaisons property from 05/21 to 05/22. PL is one of the most disorganised and inefficient lettings agencies I've ever rented with. During my tenancy, they lacked basic systems to properly take care of their tenants, such as a dedicated "report repairs" form, or a robust check-in / check-out process conducted by the letting agency itself and signed off by the tenant for transparency. Superior lettings agencies have these systems in place, which protect tenants.
In my case, I noticed black mould upon commencing my tenancy and reported it for repair several times. This issue was batted back and forth between various team members and forgotten about, until at the end of the tenancy Property Liaisons tried to deduct the black mould repair from my deposit despite my having given Property Liaisons a year to fix it. I won back my full deposit, but only because I had kept each email and text message evidencing that PL had not dealt with the problem. This could have been avoided had PL conducted a thorough check-in, check-out procedure, and had they had a dedicated "report repairs" form.
Finally, as I was moving out, Property Liaisons informed the tenants of a rent increase within short notice of the tenancy agreement being renewed. Best practice is to inform tenants of rent increases as soon as possible to allow them to consider their financial situation. When our 6 month rental contract expired and needed renewal in Oct 21, Property Liaisons didn't notice, leaving us out of contract while we continued to live in the flat until we reached out to extend the contract.
Positively, many of the team at Property Liaisons are friendly and hard working. There are clearly many accomplished lettings agents at the company, but they are hamstrung by systemic mismanagement and inefficiencies which are not found at other lettings agents. I would implore them to invest in better repairs monitoring and a check-in check-out system for tenants. As Property Liaisons stands, I can't recommend it to tenants or to scrupulous landlords who wish to rent their property with tenants' wellbeing in mind. I'm sure that unscrupulous landlords will be fine with it, though.... Read more
29th Jun 2022 (2 years ago)
T Mira
I've had the best experience with Property Liaisons, and I highly recommend the company and team, to anyone looking for an apartment in London. Marco in particular, was very attentive, clear on all communications, professional, and extremely helpful and responsive throughout. Patricia was also super helpful, always available to answer any and all questions, providing clear information and next steps. The process with Liaisons was transparent, simple and fast - the best experience I've had thus far, with any real estate agents in the UK.... Read more
30th May 2022 (2 years ago)
C Mal
Superb property management team who are always quick to respond to my requests and getting issues resolved swiftly, Kieran has been great with helping me on my move in and the issues that have arisen.... Read more
Tenant
26th May 2022 (2 years ago)
A Edwards
The Property Liaisons team have always been extremely helpful and friendly - I rent out my flat through them. Patricia has been great at negotiating rent and making helpful suggestions - thank you team! Highly recommended!... Read more
Landlord
25th May 2022 (2 years ago)
D Nathan
Unfortunately the lettings agent i dealt with wasn't the most transparent, which resulted in me missing out on a flat that I really wanted. Never really sure what the exact process was, but i was told i had to submit an offer. Next thing i know, someone was paying a deposit on the place. I would've gladly paid the deposit at any time had they actually requested it. Overall, bad experience, too vague in their processes and very unreliable.... Read more
Tenant
20th May 2022 (2 years ago)
J pinto
Personally haven’t had the best experience with this agency. I was completely misled and lied to by the letting manager Marco Law. Understand if there’s other offers at the property but didn’t even give the opportunity and lied through and through. Wouldn’t recommend... Read more
20th May 2022 (2 years ago)
S Crawford
I worked with Justin over the course of a year during a very difficult time to sell in London. He persisted with us and held my hand through a very very difficult conveyancing process. He was enthusiastic and energetic. Presented incredibly well and remained calm when things were really difficult. He was very committed and I would happily recommend him.... Read more
Seller
15th Feb 2022 (2 years ago)
N McDermott
Great team to work with if you’re letting a property.
Good maintenance backup.
Highly recommended... Read more
Landlord
29th Jan 2022 (3 years ago)
O Dragomir
I recently bought a property in Limehouse, the sale being facilitated by Justin. Obviously I got to know many agents out there whom I can’t trust with buying me a coffee from Nero. I’m sure Justin wants to get paid too, but he impressed me with his knowledge base and professionalism. Especially for a first time buyer like myself, he was of great help and also represented very well the seller from what I can figure. Each situation is different, for me it worked out great and I would wholeheartedly recommend Justin’s services!... Read more
Buyer
4th Oct 2021 (3 years ago)
S Lambo
Sold my flat via Property Liaisons in Wapping. Happy with the price, good communication throughout. A bit of a delay due to Covid but otherwise a smooth sale. Would use again.... Read more
Seller
4th Sep 2021 (3 years ago)
O Macdonald
We sold our house recently with Justin. It was a longer and more complex process than we had first expected, but Justin was professional, reassuring and responsive throughout. Earlier in the process, we found him courteous with viewings and helpful in framing our valuation expectations. Thanks Justin!... Read more
Seller
27th Aug 2021 (3 years ago)
Bash
Properties are badly kept and they sell you a lie. Won't go near them again! Keep away - save your time and MONEY.... Read more
22nd Jul 2021 (3 years ago)
G Baldini
We had a great experience renting with Property Liaisons. We found them very professional and always responsive. Special thanks to Kieran and Patricia, always very transparent and helpful in dealing with our enquiries. I would definitely recommend the agency.... Read more
Tenant
17th Dec 2020 (4 years ago)
E Rizaoglu
I have been living in one of their properties, which they manage, for the last 18 months. They are great till you move in then you have to chase them multiple times for everything. I would be cautious in moving into a property they manage, as they are not responsive and the customer service they provide is very poor. Expect many calls and emails to be unanswered and unreturned.... Read more
Tenant
3rd Nov 2020 (4 years ago)
J Cozon
I recommend this agency which is very serious and responsive. The agent Marco has been great.... Read more
5th Sep 2020 (4 years ago)
M Miltiadous

I needed a last minute rental property (within a weeks notice). I knew this would be unlikely to get. I emailed multiple letting agents and this one was the only one that got back to me straight away. Lisa, who I dealt with mainly, was extremely helpful and did everything she could to get me the flat for when I needed it. She answered all queries quickly and was also on hand if I needed anything. All the relevant checks were done efficiently and professionally and everything was explained clearly to me so I knew what was happening at all stages e.g. waiting for finance checks to go through. I could contact Lisa easily by phone or email and everything with moving in and moving out went smoothly. I would definitely recommend using this letting agent.
They have a high professional standard and I felt comfortable when needing to contact them. There was a appliance that did not work properly. This was sorted out quickly and a replacement was sent out straight away. Sometimes when you rent a property, it is hard to contact the letting agent once you are in but this was not the case with Property Liaisons. They were helpful and present throughout the process if I needed them.... Read more
Tenant
1st Aug 2020 (4 years ago)
J R
We have been very happy with the service, Justin has been very helpful and effective at getting things sorted out, would highly recommend the firm for buyers in Wapping.... Read more
Buyer
15th Feb 2020 (4 years ago)
D Sifrim
I have just bought a property in Wapping, London UK
The state agent Property Liaisons was extremely helpful and they help me all the way during the process. Not only concerning formalities and technical details but also they were extremely friendly and solicitous with my concerns and doubts... Read more
Buyer
10th Dec 2019 (5 years ago)
L Bdv
The estate agent I was dealing with was just great. Very helpful, polite and professional. I’m not really good at writing reviews but I’ll make it as real as I can. Mister Kieran Bruns deserves all my respect, doing this profession in London must be quite something as you all know how looking for a new home is like.
I’ve been here for 6 years and never had such a good experience with an estate agent.
All the best for you and the company. I just hope that everyone doesn’t go through all the efforts I’ve been through in the past with other professionals.
Keep it this way, most directly to this individual and to the company property liaisons.... Read more
30th Sep 2019 (5 years ago)
E Troop
Property Liasons were very good in organising my move. Patricia was amazing and very helpful and knowledgable. Would recommend... Read more
Tenant
6th Sep 2019 (5 years ago)
D A
Worst agency ever. No respect for people and their time. Wasted a whole journey travelling to London to be told they have to cancel the viewing as the Landlord accepted an offer despite having double confirmation on the morning of my journey that's it's ok to come and view, on arrival to London less than a mile from the property received an email to cancel the viewing. They didn't even bother to call and apologise relying on an email that could have not been seen !! The good side is that probably the type of Landlord who should be avoided!! Thanks !!... Read more
2nd Sep 2019 (5 years ago)
J Sarmah
The rental agent Mohona is clear and professional. She is attentive and gets back to you right away and if there is something she cannot do, she will sign post you to someone who can help. If all the other agents were as good as her I would give a five star.... Read more
Tenant
24th Aug 2019 (5 years ago)
S King
Excellent experience buying a property via Property Liasons. Justin was extremely professional and helped speed through the sale from offer to completion in around 2 months. He was always helpful with any queries and viewing the property at awkward times. A real pleasure to do business with and highly recommended.... Read more
Buyer
5th Aug 2019 (5 years ago)
D Newton
Can't fault the unflappable presence of the agent Justin Pearson.. I was helped by a reallistic valuation and the inevitablilty of a sale at that price/ That's what you want from an estate agent.... Read more
Seller
5th Aug 2019 (5 years ago)
C Drake
Justin provided an outstanding service and secured the sale of my property in Wapping at a good price in a difficult economic climate. He was communicative, proactive and professional throughout the sales process and mediated effectively and fairly between myself and the buyers at all times. Justin was recommended to me by a friend and I can't recommend him highly enough if you are considering selling a property in the area.... Read more
Seller
1st Jul 2019 (5 years ago)
Tiggerish
Sales side are not very responsive.... Read more
22nd Apr 2019 (5 years ago)
P Ioannou
Rented a property through Property Liaisons for 2 years and had an excellent service. They have been very responsive and helpful with all the inquiries. Personally there were situations were I really needed their help (bills management, signed statements, expedite payments etc.) and the property manager was on top of everything. I would highly recommend it!... Read more
Tenant
2nd Apr 2019 (5 years ago)
J Kim

This will be long but worth giving a read.
Firstly, they didn't protect my deposit. It was registered in DPS only after I got an email from DPS and emailed the agent, which means this agency didn't comply with regulations (Landlord or the agency should protect tenant deposit within 30 days of receiving it). I'm glad I made sure my deposit's been kept in DPS for the sake of what will be described below.
I moved out and was told that ?240 will be deducted from my deposit which was utterly unacceptable as I had my property professionally cleaned and according to the check-out report only several 'final wipe over's are needed. I asked the agent for the receipt of cleaning by her, so that I understand how much is used for which, and deposit repayment process. However she kept saying something else and never told me about the deposit repayment process as if she didn't want me to know how it'll be refunded.
But I was resilient and think she backed out and let me have another chance to clean the property. I found another cleaner as the ones I'd hired before wasn't willing to clean my property again. However, when she got the flat keys and went to my property (I'm not in the UK now so she had to visit the agency herself to get the keys), she found out that painting was taking place. When she asked Mohona, she was told that Mohona didn't know that. How could it be even possible? And the cleaner told me Mohona kept her waiting for 30mins.
A couple of days later, Mohona and the cleaner were supposed to meet at the property in the morning. The agent didn't show up, the cleaner rang her only to hear that she'd forgotten. Is she serious? I couldn't help but thinking she was either dumb or really sneaky and felt really bad for the cleaner who was as annoyed as me. So the cleaner was about to visit their agency in the afternoon but was told that the keys couldn't be given for the sake of viewings in the afternoon. I started to worry whether the cleaner could ever be given access.
But thankfully the cleaner was as resilient as I was, she got the keys on her 3rd attempt, did an excellent job and I got the full refund of my deposit. This is what happened once I moved out and I'm pretty sure this agency does this to everyone. Of course sales/lettings negotiators are nice so that you take their property. However, what really matters is what happens once you take the property.... Read more
Tenant
13th Mar 2019 (5 years ago)
R Pedro
Terrible terrible terrible agency. Run away! They charged £300 in house cleaning (the house was fine) plus £ 275 in curtains cleaning (curtains we never used and where dirty only due to the massive infiltrations in the apartment). Plus £ 96 in checkout fees and £ 30 for 2 lights that didn't even work when we started our tenancy. Really avoid like the plague. This is definitely a company that I will never ever use again and I hope you don't either.... Read more
Tenant
13th Feb 2019 (5 years ago)
C Maria
Great experience and many thanks to Kieran, our agent. The property looked just like the pictures, the description was accurate and they were very prompt in scheduling a viewing. I appreciated the honesty regarding the utility costs and their friendly manner on the phone. Would definitely recommend as an agency.... Read more
13th Feb 2019 (5 years ago)
S Collar-Brown
I have been working with Justin and team there since last year and always found them professional, friendly and knowledgable - not only in their own patch but in the overall property market which will stand them in good stead. Would highly recommend.... Read more
31st Jan 2019 (6 years ago)
S erden
We just rent a house last week.From beginning to end Kieran , Marco and other staffs are so helpful,nice and kind . They are also doing Management of our house. We faced boiler problem last weekend they just solved it. Thank you very much all for your help.????... Read more
Tenant
21st Nov 2018 (6 years ago)
Alan
3y with this agency, great service an a reactive team. Mohona is a great property manager !... Read more
Landlord
31st Oct 2018 (6 years ago)
S Balakrishnan
We have dealt with Mohona Yasmin. She has been extremely helpful, efficient and very prompt in her dealings with us. Very pleasant and approachable at all times.
Suren and Julie Balakrishnan... Read more
29th Oct 2018 (6 years ago)
B okafor
Justin on the sales team was wonderful. Really worked hard to ensure we got a great price for our house. Although there were problems with our upward chain Justin worked hard to make sure everything happened on time. Many thanks.... Read more
Seller
29th Oct 2018 (6 years ago)
R Tella
Marco Law provided me and my wife with an excellent service since day 1 of our tenancy! Always keen to listen and very helpful. Property Liaisons are lucky to have him!... Read more
Tenant
26th Oct 2018 (6 years ago)
J Pearson
The best estate agency I have ever worked with. Highly professional sales team that know the process inside out. No hesitation in recommending Property Liaisons.... Read more
26th Oct 2018 (6 years ago)
C Barreto
Property Liaisons found very good tenants for my apartment and looked after the letting so well that I harldy remember having to get involved.
Then the time to sell my property came, I was counting on them to make it happen as smoothly as possible, and sell my apartment as fast ans as well as possible.
I was not desappointed.
From the 1st viewings to the actual sale, Justin handled every stage in a very professional way, coordinating all parties including the legal sides, always keeping me informed and guiding me.
The first time I met representative from Property Liaison, I had a good feeling about their approach, their way of being both friendly and professional. Now that they looked after my property, I can only recommend them to anyone willing to let or sell.... Read more
Seller
23rd Oct 2018 (6 years ago)
M Biencinto
Marco Law is the best agent I have known, he was so focused in our target and although we faced the usual London problems, he managed everything and found us the place we wanted.
He helped us with all the documentation and gave us feedback about our enquiries daily.... Read more
22nd Oct 2018 (6 years ago)
B Benavent
Being assesd by this agency has been a great choice! We dealt with Marco and he was so professional and helpful which our situation. I am very happy in my new house and everything thanks to them.... Read more
14th Oct 2018 (6 years ago)
R J
If you are unemployed, undereducated, thoroughly incompetent, and loose on ethics, then this is the place that can give you a job.... Read more
10th Oct 2018 (6 years ago)
H Rawson
It is impossible to comprehend how useless these guys are. Awful customer service, never ending empty promises. I had to actually call them and tell them how to do the mathematics of our deposit return because they couldn’t add up and made us sign 4 incorrect forms. It would be absolutely hilarious if there wasn’t so much money on the line. Shocking. Would rather live in a £500 a week shed than deal with these guys.
P.S. I’m sure they aren’t all useless but the 2 or 3 we dealt with were.
As you were, LG... Read more
Tenant
6th Oct 2018 (6 years ago)
D marie
Estate agents get a bad press, but Justin restored my faith in them. Professional and conscientious, he made the best impression of the several agents who gave us a valuation. He gave us good advice and didn't give us a hard time when we didn't take it. When we eventually took that advice, our property sold quickly, and he got us a very good price despite difficult market conditions. He kept us updated, fought our corner, and most of all, was kind and courteous, qualities which are vastly underrated in estate agents. I'd definitely recommend him if you want sensible advice and a professional, courteous service.... Read more
Seller
13th Aug 2018 (6 years ago)
J Rutherfurd
Excellent service and professional market expertise. I selected Property Liaisons against 4 other agents to sell my Wapping flat, while I had worked with some of the others before and had no prior experience with Property Liaisons, my expectations were greatly exceeded. Careful advice on marketing strategy and negotiations and always going the extra mile to make sure the best deal was struck. Fast and efficient, accurate communications. Excellent recommendations on local tradespeople and professional services (e.g. Gardener, Painter, Solicitor) when required. Could not recommend Justin, Lisa and the Team more highly.
Many thanks guys!... Read more
Seller
4th Aug 2018 (6 years ago)
A vegas

We successfully had our offer accepted on a Free Trade Wharf unit listed by Property Liaisons, 5 months after our initial viewing. We were surprised to learn later that the unit had only one assigned large parking bay despite being marketed as having two, but we brushed this aside as an honest mistake. We shouldn't have.
A few weeks later, our lawyers uncovered that the lease on the flat was not the 999 years confirmed by the agent (Justin) in writing but rather, the lease had only 95 years remaining. The agent was quick to frame this as an error on the part of the seller. We didn't buy that argument for a second as anyone selling a property would know the duration of their lease! When the truth was uncovered, the agent refused to absorb the cost of lease extension as originally agreed in the terms of our offer. We were left with no choice but to back out from the transaction.
It's clear that real estate agents come in all shapes and sizes. Few risk repercussion from the Ombudsman like Property Liasons will. Avoid at all costs!... Read more
Buyer
21st Feb 2018 (6 years ago)
Y Kolarov

Terrible service and rude and unprofessional staff. My honest advise is STAY AWAY from this agency!!! We rented one of their properties for over 2 years. The house itself was very nice (came unfurnished). The agency was managing this fantastic property so poorly that at the end we decided to move out, despite the fact we called this place home and we were very used with the lovely Wapping neigbourhood as well. A few points below with examples of how the agency lost us as their customers:
* from the first week entering in the property the old manager (Mayra - who left already) came twice into the property - once wakin my housemates in their bedroom without any given notice. She was just inspecting the property without permission. After huge 2x complaints from our side they stopped entering.
* it took them 2 months to send out deposits to DPS service which we found out when we called dps for online receipt and there wasn’t even an account created. By law the landlords need to register the new tenants in less than a month. We decided (big mistake) not to report them back then because we didn’t want problems with them. After numerous requests on our sides and many ignored emails by then this was done.
* any time we had to ask the agency to fix maintenance issues we were left with empty promises and absolutely no follow up. LAUREN who took over the management of our property from Mayra was promising that contractors will come to the house and fix a broken shower mixer for 2 months. After which we started going to their office and chasing them up in person as Lauren would’t even reply to our emails. After a few more months the issue wasn’t sorted and the shower mixer got broken completely and almost flooded the house. A week prior to that LISA had replied to one of our numerous emails with a sarcastic “an engineer will come and see your emergency situation” because for us this issue was becoming such.
* after the above incident we were left without shower for a month and a half... in the meantime while chasing up the agency for deadlines the new shower will be refitted - Lauren replied to an email that a plumber is coming to sort out “our sink tap in the bathroom” She didn’t even know what the problem was about after our numerous emails, visits to the office and her colleagues trying to cover her mistakes up. She finally explained that this mixer is very important and the agency is waiing for the landlord’s approval of the quote for a new one.
* we ended up not paying one months rent until this issue gets resolved soon and also asked for compensation. After the agency didn’t receive their money the issue was sorted in less than a week’s time. A new (extremely cheap shower mixer was installed).
*next month we ended up not paying our rent again as the promised refund was never happening. The agency was finding excuses that the landlord is deciding on the tyle of compensation. (Even though for us the agency was the one that had to compensate us for their inactions, poor and softly said unprofessional service). At the end we finally got an answer that as a gesture of good will we will be refunded a single 50 GBP for the whole household - less than 15 GBP per person. Despite months of callin the agency, going in the kffice and leaving with empty promises and wasting our time after work. Until today they still haven’t received this transfer which we decided that won’t accept anyway as for us this was ansolute disrespect and disgrace.
* lastly the nightmare was complete when we decided we will leave the property and not stay with this agency anymore (which was a hard decision as again we really liked both the property and the neighbourhood which had become our home). After 2 and a half months we finally received the portion of our deposits which the agency seemed to be trying to keep as long as possible. We were charged 425 GBP for set of curtains which the agency reported needed to replace as the old ones were damaged in the washing machine. We were provided with receipt from the most expensive abailable curtains website.... Read more
Tenant
19th Feb 2018 (6 years ago)
N odonnell
Great landlord and tenant support . 21 years a customer !... Read more
18th Dec 2017 (7 years ago)
I Jones
Absolutely horrible service, repairs outstanding from 2014. Ignored emails and and no one care enough to provide service you are paying for. The last 4 years has been dreadful.... Read more
30th Jul 2017 (7 years ago)
M J
Great service! I dealt with Justin. He is very professional. I would like just get more often feedback from him..... Read more
17th May 2017 (7 years ago)
J Sharpe
Had terrible service in the first 6 months of my contract with them.... Read more
6th Apr 2017 (7 years ago)