Are City Realtor Right For You?

Jay & Yin at CityRealtor guided us through the lettings process to secure our new house and were available & helpful throughout. Super easy to contact and always willing to help. Highly recommended.

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Had many issues with the flat when we first moved in: dryer broken, moulding bathroom, dirty, broken wardrobes, giving us keys that didn’t work etc. However, after emailing, it would be solved after much pestering and chasing up.

They were also very nice during the process of signing the contract, however once that has been signed, they do not tend to care about you. In fact, some of their handymen that they sent to us would only ever TEMPORARILY fixed our issues for about a week tops. Can’t forget when the handymen would use the toilet(not an issue) and pee on the seat without cleaning it up or flushing. Very professional....

Upon leaving our contract, they accused us of leaving many items and tried to charge us an extortionate fee such as:
- cleaning fee (however, the items were not ours. The items were left by the previous tenant, that we just continued to leave in the house)
- wall peeling fee (wall peelings were already there)

They would have known this if they checked the inventory, however they tried to charge without checking so. The inventory was also done without us, despite having asked why we were not there. In the end, when I asked for the inventory, they realised they had accused us of many things, and then decided to back track their words. Also, when I asked for the inventory, we found that one of our housemate signatures were forged on the contract even though they claim that it was a clerical error. But how convenient. A signature was put in place, the date was changed and an email was put in place...

In the end, after many emails back and forth, they deducted some of the charges that we were wrongly accused of. But it was a very long and tedious process to get our deposit back.

I would not recommend here at all. I have had better experiences elsewhere.

Third Party Review - this review has not been verified by GetAgent.

I am so grateful to the team of City Realtor. I came to London some months ago and I started to live in a flat with another company - which treated me bad, rude and unpolite. I felt frustrated and scare in my own home and they didn't do anything to fix my problems. Apart from that, they didn't even answer my emails or calls. With City Realtor, everything changed. They were so attentive with me, helping me to find the right flat and making sure that everything was perfect at my arrival. Furthermore, they always pay attention to their phone, so you can always phone them or send a WhatsApp and you will get an answer as fast as possible.

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City Realtor fantastic company based in East London excellent customer service they have good local knowledge a company I would highly recommend

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All staff really professional, helpful and friendly to talk to and will go up and beyond to help you. Many thanks

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I am a guy from Germany and a couple of months back I started looking for a flat in London as I was going to move here. As everyone knows, it is quite hard to find something affordable and well located in London, but Jay really helped me out a lot. He already gave me a lot of support when I was back in Germany but also when I then came over here, he really didn't disappoint in terms of service.
Thank you so much Jay, you're a star!

Lars

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Fantastic experience working with City Realtor to secure a tenant for my property. Jay did a brilliant job. Couldn't have asked for a better service. Highly recommended

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I have rent a flat during 4 months.
Jay helped me to settle, he was ready for every questions I had or problem.
Every thing happened well,
If you are serious and respectful, you can choose this agency.

Third Party Review - this review has not been verified by GetAgent.