City Realtor started as a family run business with its founders having over 25 years of property experience in London. At its core City Realtor still keeps firm its family values of loyalty, trust and respect.

These values are strongly embedded in our dealings with all our customers and clients.

City Realtor

Wapping

Michelle Kym

Michelle Kym Estates - Whitechapel

Xpresslink Properties - Aldgate

Kenneth Lloyds Ltd

Johns & Co - London

Ludlow Thompson - Docklands

These guys have so little respect for their customers. Being a student, these people were only establishing communication when rent had to be paid. Other requests were swiftly ignored or denied. Catastrophic service, and poor communication.

Very efficient, great customer service, fantastic all around agency. Abul is always available for a call, very friendly and professional

Jay seems a nice guy. He helped us to do all the paperwork. He was great from the beginning.
After a couple of issues and miss understanding the agency give us a solution, and we’re quite happy with the problem solve. It is good to know that they care about the tenants and they willing to work things out.
At the moment everything it’s fine and we don’t have any complaints.
Thank you guys for everything.

Don't go. Not professional. An agency to avoid.
EDIT. I am a real person who have interacted with the obnoxious City Realtor. The issue was during an interaction with you, I won't complain to you about you.
I warn people to avoid wasting time and their money. You should be ashamed of yourself.
I don't wish to disclose my name online. Go find professionalism somewhere else. It is missing at this agency.

They scheduled me a visit from December 30 to today January 4 and with hours to see the property they canceled the visit ... this is the agent's name is zais

Adam was great help again to purcahse our second property in London. Transition all the way through completion was super. Couldnt ask for more!

I have worked with Adam and his colleagues for over 10 years and they've always gone above and beyond to help with my property portfolio on both sales and lettings. Adam in particular is extremely professional, knowledgeable and great person to work with. Highly recommended and will continue to collaborate for many years ahead.

Honestly the most efficient and reliable agency to liaise with. Always there to assist whether it be email or on the phone. Got everything I needed done within a very tight timeframe. Very understanding and would recommend without a shadow of doubt. Thank you once again for all your help.

Sultana

Don't go. Not professional. An agency to avoid.
EDIT. I am a real person who have interacted with the obnoxious City Realtor. The issue was duri'g an interaction with you, I won't complain to you about you. 
I warn people to avoid wasting time and their money.  
I don't wish to disclose my name online. Go find professionalism somewhere else. It is misisng at this agency.

Scammers all the way over, they rented us a flat that supposedly got professionally cleaned.

Mould everywhere, signs of pests, no fire safety system, mattresses with bodily fluids, rotten desks.

Once contacted they have actioned most of the stuff in the most cheap and cheeky way possible.

After being here 9 months I am still waiting for them to fix the hot water in the kitchen sink, cleaning dishes with cold water is not only not pleasant, it's not hygienic! As most of the grime will always be easy to get rid of with hot water.

I have never been living in such conditions.

Please do not trust 5 stars reviews as they kind of forced us to leave a good review by harassing us once we placed a bad one.

This people are just a mafia please do not trust them, there are hundreds of good agencies out there, I would not recommend City Realtor even to my worst enemy

If you're ever in a vulnerable position, this realtor service will exploit you. Also do not trust these 5* reviews. Not long ago there was a string of low ratings that seem to have disappeared in the space of a month...?

Jay & Yin at CityRealtor guided us through the lettings process to secure our new house and were available & helpful throughout. Super easy to contact and always willing to help. Highly recommended.

Had many issues with the flat when we first moved in:  dryer broken, moulding bathroom, dirty, broken wardrobes, giving us keys that didn’t work etc. However, after emailing, it would be solved after much pestering and chasing up. 

They were also very nice during the process of signing the contract, however once that has been signed, they do not tend to care about you. In fact, some of their handymen that they sent to us would only ever TEMPORARILY fixed our issues for about a week tops. Can’t forget when the handymen would use the toilet(not an issue) and pee on the seat without cleaning it up or flushing. Very professional....

Upon leaving our contract, they accused us of leaving many items and tried to charge us an extortionate fee  such as: 
- cleaning fee  (however, the items were not ours. The items were left by the previous tenant, that we just continued to leave in the house)
- wall peeling fee (wall peelings were already there) 

They would have known this if they checked the inventory, however they tried to charge without checking so. The inventory was also done without us, despite having asked why we were not there. In the end, when I asked for the inventory, they realised they had accused us of many things, and then decided to back track their words. Also, when I asked for the inventory, we found that one of our housemate signatures were forged on the contract even though they claim that it was a clerical error. But how convenient. A signature was put in place, the date was changed and an email was put in place... 

In the end, after many emails back and forth, they deducted some of the charges that we were wrongly accused of. But it was a very long and tedious process to get our deposit back.

I would not recommend here at all. I have had better experiences elsewhere.

I am so grateful to the team of City Realtor. I came to London some months ago and I started to live in a flat with another company - which treated me bad, rude and unpolite. I felt frustrated and scare in my own home and they didn't do anything to fix my problems. Apart from that, they didn't even answer my emails or calls. With City Realtor, everything changed. They were so attentive with me, helping me to find the right flat and making sure that everything was perfect at my arrival. Furthermore, they always pay attention to their phone, so you can always phone them or send a WhatsApp and you will get an answer as fast as possible.

City Realtor fantastic company based in East London excellent customer service they have good local knowledge a company I would highly recommend

All staff really professional, helpful and friendly to talk to and will go up and beyond to help you. Many thanks

I am a guy from Germany and a couple of months back I started looking for a flat in London as I was going to move here. As everyone knows, it is quite hard to find something affordable and well located in London, but Jay really helped me out a lot. He already gave me a lot of support when I was back in Germany but also when I then came over here, he really didn't disappoint in terms of service. 
Thank you so much Jay, you're a star!

Lars

Fantastic experience working with City Realtor to secure a tenant for my property. Jay did a brilliant job. Couldn't have asked for a better service. Highly recommended

I have rent a flat during 4 months.
Jay helped me to settle, he was ready for every questions I had or problem.
Every thing happened well,
If you are serious and respectful, you can choose this agency.

Friendly and knowledgeable and will go the extra mile. Highly recommend

Never had any problems whatsoever with these guys. Their response rate to any issues is very efficient and I've never had to worry about anything. They always manage to sort things out effectively.

My dealings with City realtor have been excellent. The level of service I recieved has meant that I have rented out my properties through the company for 5-6 years as they consistently found me good reliable tenants. 

I have also recommended four of my friends have been using them for the past 4 years with no problems  definitely a good estate agent and reliable professional service given at all times

Having dealt with many estate agents over the years I would have to say City Realtor has impressed me the most, a very helpful, proactive and attentive team!! They have gone above and beyond to provide an excellent professional service. Thank you guys for making it a pleasant experience!

I received great customer service from the City Realtor team. More importantly they provide great after sales care. Hence their longevity in this competitive market.

Dealt with them regarding one of my rentals. Found them to be really proactive and was happy with their overall service. Always managed to get in touch with them with any questions I had. Will recommend.

Their services are absolutely brilliant. The staff are wonderful too, especially Rif, an experienced individual who guided me through the process of finding myself a home. With his knowledge of the local area and surroundings I couldn't have found anyone better.

I was very pleased with the service provided, in particular with Jay who I was very impressed with as he gave me the full customer service experience. I came with no knowledge of what to do but he made sure by then time I left that I have had many options open to me. Amazing service, could not have asked for anything more.

Very impressed with the service provided by City Realtor. They were very quick to answering questions, being patient, and having very good knowledge! 
 A special thanks to Jay for his friendly service, and making me feel very valued! and most of all securing me a suitable home. It felt impossible for me to find a good home with poor past experiences at other agencies, but coming across City Realtor gave me everything i needed! 
Highly Recommended!

I got exactly what I was looking for, quick responses, with easy to compare results which made choosing this agent an easy and very enjoyable experience! In particular, Jay was a very assertive and reassuring individual whilst maintaining his professionalism and mannerisms, receiving fantastic high quality service from himself and the team! Highly recommended!

If your looking to buy/sell/rent a property, then look no further. With the help of Jay, you will be amazed of what he can bring you to the table.

The very second I walked into the office, he was well mannered and made me feel welcomed. He assisted me throughout the whole journey and made sure I received top-notch customer service.

Looking forward to meet this gentleman again. (Seen him somewhere before) Recommended place.

Highly recommended. Very helpful and efficient estate agent who maintain a good level of professionalism. Was a pleasure to be assisted by Muhsin who was always available and ready to respond to any queries and requests. Made the entire process very easy and quick. Thank you again. Extremely pleased with the experience and end result.

Reliable, Trustworthy and Excellent Customer Service. 

The agents here provided me as a landlord very competitive rent and for them it was not just about the money but took great care in finding tenants that were to a very good standard that will look after the property. 

They are quick in letting the property, resolving any issues and kept me updated throughout the process.  Have been with them for many years and plan to use their superb services for many more with future business.

Would definitely recommend City Realtor. They are very professional and reliable and customer service is second to none. I have personally dealt with Adam and it has been a pleasure each time. I feel I can rely on their service and trust them.

Abul from City Realtor made renting out my property in London virtually seamless. Right from the start he has been brilliant, providing a very hands on service. Everything happened really quickly and they have been great to work with. They responded instantly to all queries and have managed all tenant requests well which took the pressure off me. I will highly recommend their services as overall I have had a great experience.

As a buyer I found their staff highly efficient, professional and helpful throughout the process. They liaised with my solicitor and ensured a timely quick purchase well before my April 1st deadline. I dealt with Adam during the process and he impressed me with his customer service and local knowledge and response times. I am very impressed and the transaction was so much smoother than dealing with the national chains. They epitomise the best of a local independent estate agent - well done and having bought through you - you will be my first port of call when I come to sell, hopefully that says it all.

Extortionate agency fees, terrible conditions. My room was totally damp. This agency will take absolutely everything they can get. Very unprofessional.

Exemplary customer service on a number of fronts. Thoroughly impressed. City Realtor is a first class operation.

Be very careful with this cheap agency they try to charge my friend to get tenants reference. they text her telling that an agency asking for reference for her and without a fee payment they wouldn’t give any reference

Excellent service from the City Realtor team who provided me with a professional and seamless service! I wouldn't hesitate to recommend City Realtor to anyone!

Excellent agent, really good customer centred family business. Always responsive and deals with any concerns immediately.
Highly recommended!!!

I am really pleased with the service today. Upon visitation, I was really impressed by the overall aesthetic and ambience. The team here is really lovely - Sam was great too, but Riff was the person dealing with us. Smooth service. Thoroughly pleased!

I really liked the interior upon walking in. The staff are extremely friendly and welcoming. Great service!

City realtor are one of the best bunch of agents I've worked with. Especially Sam, he's a good guy. Wouldn't have any hesitation using them again.

The staff are amazing and really helpful. They placed me in a location right near my campus as requested. Very convenient for me to go to University. Thank you for a great service. :)

Truly amazing service from these guys. A step above the rest and not just your standard agents. Ive been to many agents and i must say i will not need to go elsewhere. Would recommend them every time. A+ quality and beyond.

Better than 99% of agents out there tbh but for our first year one of the guys was a bit late with replying back to messages about our broken table lamp, at one point, almost an hour late so I'm taking off 1 star for that. All in all, they've been great and recently they've been a lot more responsive which is a bonus so thanks for all the help you guys ????

Being brought up in Cambridge, city life had been a bit of a change but the dudes at City Realtor have been awesome guys to deal with. I've stayed with them for just under 2 years and so far they have been nothing but prompt and professional always. I've recommended them in the past to friends and would most certainly recommend again, for sure! London estate agents always get a bad rep but it's good to see an agency with high standards and integrity.

Avoid. Bad communication and rudeness all the way

Really poor services. If you have a problem in the accommodation they will take weeks to fix it even after being persuaded daily. 

They are NOT communicating between each other even though it is a family business. They have really ridiculous fees for the really poor services they offer. If you don't believe it try and search more reviews on google, most of the people are complaining.

Really helpful. Sam gave good service and took us round the area to help find us a house when we didn't ask. ended up leaving with one so really good service and best estate agent experience we've had so far.

I would like to write a review for City Realtor as well as a response for the negative review left by Jack.

I have been renting a room through City Realtor since October 2016 and I decided to leave my contract early to move away for a few months. Because I wanted to leave my contract early I needed to find a replacement for my room. I showed my room and the flat to Jack advising that there were other people that have viewed the room before him and they had said they were interested. So, if he was interested he would need to contact the agency as soon as possible to see if the room is still available for rent or if anyone had placed a deposit to secure the room. Unfortunately for him, a previous viewer had already shown their interest so their application was processed first. The replacement, if suitable, is chosen on a first come first serve basis.

My experience with City Realtor has been a breeze and very pleasant. Sam initially showed me around the flat explaining everything I needed to know for a first time renter. He immediately put me at ease and talked me through the whole process. When I went to the office to sign the contact, the agent read through the contract with me and explained any questions I had. One thing I really liked about the agency is that they made sure everyone in the flat was suitable for each other. We were all around the same age, quite sociable and it made it a really nice environment.

Throughout my stay with the agency, all of the staff have been super helpful with any query that we have asked or emailed them and any problems that we had throughout the flat were fixed as soon as we notified them.

When I return to London I will definitely be using this agency again and I personally recommend using City Realtor when looking for a place to rent. A very trustworthy and helpful company that are down to earth and provide and excellent service.

Disgustingly dishonest and unprofessional.
Gave a room away I had placed an offer on to someone else and offered no explanation. Could not communicate clearly. Didn't seem to be aware of their own proceedings.
Did not respond to multiple emails and phone calls. Was hung up on by multiple staff members. No 'promise' to call back was followed through.
Approach at your own risk of losing time and dealing with unprofessionals.

They will increase the rent price by 40% after you pay them the holding deposit and uploaded all of your information for credit check. This is such a fake and time wasting action which is bad for both sides. They do refund the deposit afterwards but this is definitely a dishonest housing agent.

Don't ever waste time on City Realtor. Their housing ad looks really good but sorry, the rent price is fake.

Sam has been an absolute star in my transition to my new house! He's been helpful and professional and ensured that the process was as stress-free as possible. To be honest, he has had to put up with a lot from my housemates and he has taken it all in his stride, he's gone above and beyond his normal 9-5 duties and has done so with professionalism and charm. Thank you very much, Sam!

Personally think this is a dishonest agent. If you have to use them, may well consider record each conversation and ask all communication to be done on paper. Also be mindful what the agents told you when showing you the rooms---my suggestion is to ignore whatever good words they said. In short, if you really have to use them, please ask everything to be in paper form and don't be deceived by the superficial friendliness and smile.  Of course, better not go there if you could....

They helped me too, they are professional and helpful! Thanks!

Amazing service, I rented a room with them in no time and they are making sure all is up and running at the property. 
Had bad experiences with other agencies in London before, I totally recommend this one!

Excellent managed service. On my second flat with them.

Exceptional Customer Service, Highly Experienced, Great Knowledge of the Local Area and Family Run Business

City Realtor are a fantastically well run local estate agents based in East London with a great knowledge of the local area. I would like to commend Hassan and his team for their exceptional customer service. They have been extremely helpful in dealing with challenges and problems that I have encountered as a local landlord. 

City Realtor are a boutique family run business and have over 25 years’ experience in meeting the needs of landlords and tenants alike. I have been with them for 3 years and plan to continue using their superb services in the future.

The people here in City Realtor are very nice, helpful and know exactly what they do. 
They also get along very well with each other and in my opinion they are an important foundation stone for a good team. :)
You're always welcome by them.

City Realtor

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City Realtor

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Have you used this agent?

The wrong agent can ruin your sale.

City Realtor Reviews 62