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HouseWorth
© GetAgent Limited 2025
- City Realtor
City Realtor
Closes at 6:00pm
52 Cannon Street Road, London, E1 0BH
City Realtor started as a family run business with its founders having over 25 years of property experience in London. At its core City Realtor still keeps firm its family values of loyalty, trust and respect.
These values are strongly embedded in our dealings with all our customers and clients.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday Closed
- Sunday Closed
View all details
Accreditations
City Realtor Reviews (206)
Have you used this agent?
79%
3%
0%
1%
16%
All (206)
Seller (7)
Buyer (4)
Landlord (16)
Tenant (50)
General (129)
J Palmer
Spoke with Iman after seeing a Spare Room advert. He promptly set up a viewing and set me up with a new place within 48 hours. Swift, transparent and friendly - great experience overall!
Tenant
21st May 2025 (21 days ago)
M Milan
Iman was very quick and helped me to obtain my keys as fast as possible. He was patient and very respectful. The man showed up in the flyest suit i have ever seen a leasing agent in, in that moment i knew everything about the man the company and his work ethic!
13th May 2025 (29 days ago)
S Wilson
Rented us a property that was clearly unsafe and unfit for human habitation. They agreed to terminate our year-long contract after only 12 days, before re-listing the property online only hours later.
We had to stay in temporary accommodation for 3 weeks whilst CR ‘repaired’ 28 Leopold St. It ended up being very different to when we had viewed and what we were promised (no light bulbs, furnishings that we were told came with the property were missing, electric & gas top up key systems etc.). Within 2 days we had no gas, electricity or running water due to a dangerous leak in the fuse box. Before this was identified, one of the many electricians who came round advised me to flip the switch board whenever the electricity went out, putting me in danger.
We were asked to vacate the premises whilst the electricity was still a risk, which rendered us a household of homeless young women. We were offered £26.25 each a night for a hotel, which unsurprisingly doesn't scratch the surface of last-minute weekend bookings in London. CR insisted the leak had magically appeared after the one time we had used the shower.
They nailed some wooden boards over where the leak was coming from despite us begging them to carry out proper repairs for our safety. Unsurprisingly, the leak persisted, and CR reluctantly agreed to terminate our contract after only 12 days once we identified Mohammed Ali Hassan, the Director of CR, as being the landlord through the Land Registry.
Four hours later, the property was relisted for cheaper. They started ripping out the bathroom once we left, proving they had knowingly lied about the leak being fixed by pinning up some planks of wood.
Almost a month on, 3 out of the 4 of us are still facing housing insecurity, living either with friends/family or in temporary accommodation. This is because of CR’s greed, unprofessionalism, and dishonesty. They even implied that we stole the property's electricity meter key and asked us to consider that “it was an unfortunate situation for the landlord”, and that they did us a favour by “letting us stay for free” in a house that was uninhabitable. This is inaccurate and insulting on all counts.
TENANTS: You have been warned, steer clear, and good luck to those already contractually stuck.
LANDLORDS: Letting through CR could cause more stress than it is worth as their sloppy business dealings could negatively impact you too. This experience is reflective of how the Director himself handles his own properties. We had legal standing to be released from our contract due to CR’s poor choices, which could happen to you with your tenants and lose you money.
MOHAMMED ALI HASSAN & CR EMPLOYEES: The unprofessional manner in which you have conducted yourself is embarrassing and has had real impacts on three young women who now have no where to live. We are reasonable people who want minimal stress and we would have remained in our tenancy had you have fixed the leak properly on the first instance and given us suitable temporary accommodation. This behaviour will eventually come back to bite you. Perhaps you should spend less time on your podcasting endeavours and spend more time carrying out the bare minimum for your tenants.
The council, local MPs & Propertymark have been made aware of the events described above. I recommend other tenants pursue the same avenues if they are unfortunate enough to find themselves in a similar position.
Tenant
18th Oct 2024 (7 mo. ago)
M Narey
City Realtor, particularly the outstanding manager, Abul Muhsin, have looked after a rental apartment in Shadwell for me for three years. They did simply everything for me, dealing with every emergency small and large and at very reasonable cost. More recently, as I retire, they have sold the apartment for me and they have been excellent again. Compared to the odious young cold callers from some of the better known Agencies in London, City Realtor are utterly professional. I could not recommend them more warmly.
Sir Martin Narey
Seller
4th Oct 2024 (8 mo. ago)
A Harte
As with other reviews written here, it took us over a month to get our deposit back from CityRealtor, who ignored our comms, emails and calls for weeks at a time. Unsurprisingly, we only got a response when we told them we would be starting a dispute with TDS. It's a shame their communication was so utterly poor as we moved out - soured the entire experience with the company.
Alongside this, we would often be asked if we were staying in the property 4-5 months prior to our contract being renewed - which always felt like they were just trying to up the price for the next set of tenants.
Tenant
4th Oct 2024 (8 mo. ago)
R R
A woman called Yin laughed at me on the phone, I am autistic and struggle with social skills and she laughed at me because of it. So rude and it has really upset me. - you have just replied to me calling this a fake review, good try. This clearly happened to me otherwise why would I bother to write about it? I had to call my mum afterwards to cry to her because I had been made to feel so bad by this woman. That’s clearly her problem not mine.
1st Jul 2024 (11 mo. ago)
S Allen
Extremely unprofessional agent, constantly stringing me along and never giving a straight answer. Don't bother
28th Jun 2024 (11 mo. ago)
P Ali
Very bad service. They are liars. When you get in their property once you're are screwed as they don't respond to any of your calls afterwards. Two of their employees named abul & yen were very misbehaving. They don't know how to talk to their clients. So all in all, they are no good. Would never deal with them ever again.
30th Mar 2024 (1 year ago)
X Zhang
THEY ARE RENTAL FRAUD AGENCY.
My partner and I were searching for a house to rent in the city when we came across one that we really liked. We viewed the property the day it was made available and decided to place a holding deposit with the City Realtor. According to the terms and conditions, if we paid the holding deposit, the property was supposed to be removed from any public website.
The house was published on your website for £1700 per month, and we paid £392 (one week's rent) as a deposit. However, the property is still listed on both Rightmove and the agency's City Realtor Website. The day after we paid the deposit, the agent contacted us to inform us that they wanted to raise the rent to £2000 per month, an increase of £400. We argued that we had paid the holding deposit precisely as the agent had instructed, and the price could not be raised so drastically overnight. When we asked for the reason behind this rent increase, the agent said that there are three other similar properties in the same building listed at £1700. If they advertise it for a higher price, they will lose competitiveness and attract fewer interested people. This is the most unprofessional and ridiculous reason we've ever heard.
We rejected the price increase and insisted on following what we agreed to and signed prior to paying the holding deposit. However, when the agent realized that they could not extract any more money from us, they cancelled our application for the house. Despite this, the house is still being published on the Rightmove website and their agency's main page, which is a scam that could potentially attract more people. Please be careful when choosing a real estate agency while looking for a home in London.
Tenant
22nd Mar 2024 (1 year ago)
E lidia
Would recommend all students to use their service. Very understanding of our anxiety of being abroad and making the renting process simple ????????
31st Jan 2024 (1 year ago)
K Saga
They have been a reliable partner in my home-buying journey. Their team's genuine dedication to understanding my needs and preferences made the entire process smooth and stress-free. They went above and beyond to address my concerns, offering transparent guidance at every step. ????????????????????????
Buyer
31st Jan 2024 (1 year ago)
A Hussain
Rented a 1 bed with City Realtor. The experience was amazing from start to finish. My agent Jay was helpful and informative throughout.
Overall had a great experience.
Tenant
19th Jan 2024 (1 year ago)
D Wangmo
Great experience so far. It’s been 4 months
19th Jan 2024 (1 year ago)
N Syakila
Good services provided by the team when I was looking for a flat to stay near my college. They managed to find me a good place within the budget I was looking for. I was picky and had gone through a few homes so it took sometime till we got the right one. In terms of repairs, thankfully I manage to get prompt responses and got my heater fixed quick! I didn’t have much issues in terms of the home after that. I haven’t had any bad experiences when I rented and I do appreciate their good service. It was easy to deal with them. I also made sure to take pictures of the home before entering to ensure my own safekeeping and got my deposit back. Would recommend to all those finding a place to rent in London!
Tenant
19th Jan 2024 (1 year ago)
V b
Don't trust the legitimacy of 5 star reviews. If I could give 0, I would.
They rented a flat that was in shocking condition, made all tenants ill, with so much wrong with it. We asked again and again for things to be fixed ans it was ignored, or they'd get one of their dim witted contracters to come in, do half (if that) of the job yet still manage to leave mess and debris everywhere, or make the problem worse than to start with. Constant issues with little care when we reportes everything through the appropriate channels every single time, there were things reported monthly over the course of the year from move in that never got fixed and then they tried to claim damages on. Mould everywhere that we did our best to treat but needed proper intervention. Fixings falling off the walls, filthy, wires sticking out in numerous places. Anything you can think of was wrong, and spent the entire tenancy overpaying for a borderline unlivable property and begging them to fix things when they didn't care.
When it came to moving out they claimed they would set us up with cleaners so we wouldn't have to lose our deposit, never got in contact about it despite us asking multiple times then took an extortionate fee out of our deposit. Also tried to claim damages that were already there and we had to bombard them with emails and threaten legal action to get any kind of response.
DO NOT RENT FROM CITY REALTOR
Tenant
9th Jan 2024 (1 year ago)
O Rider
As all of the other reviews are stating stay away from this estate agents. Took us months to get our deposit back and only got it back when we told them we were formally disputing with TDS. Lots of things went unfixed throughout the year. The end of year inspection bordered on threatening. Make sure you take photos of everything because they will try to take every penny.
Tenant
4th Dec 2023 (1 year ago)
K Thornicroft
Jay @ City Realtors was great! He made the process easy and efficient.
30th Nov 2023 (1 year ago)
O Dunt
Incredibly disappointed with my experience with City Realtors. Rented my first flat in London through them and the service has been poor from the outset.
From them giving me the wrong keys on move in day, leaving me locked out of my own flat overnight during the work week, to being difficult when asking them to provide my future landlord with a reference, it's just been very far from ideal.
The one positive is whenever I have needed to get hold of them (within standard office hours) they have come back to me relatively quickly and attempted to solve the problems - hence the 2 star review, however it is worth noting that you have to be proactive in chasing them to solve any issues. I expect they are a company taking on too much responsibility without the right resources to manage them.
Edit: In addition to this, they tried to take money out of our deposits for wear and tear that was there when we moved in - for marks on the carpet and mattresses. We knew we didn’t make these marks, and appealed these, and it wasn’t until we sent them back the video viewing they initially sent to us before we moved in containing these marks, that they fully refunded us the deposits.
Tenant
17th Oct 2023 (1 year ago)
J Davies
I BEG YOU DO NOT GO WITH THIS AGENCY
Bed bugs Will take as much off your deposit as They Like Racist, Xenophobic and Homophobic "Realtors" Shadey Agency NEVER fix anything that is Reported Gross Typical London Con Artists!! DO NOT GO WITH THIS AGENCY : BE WARNED!!!!!!!!!! Rreviews with more than one star are FAKE and paid for by Agency City "Real"Cons
Tenant
14th Sep 2023 (1 year ago)
J Powell
Very shady – make sure to take many photos of the condition of your flat/room/shared space on arrival or they will pluck a magic expensive number out of the air and charge you off your deposit. Lots of outstanding problems in my flat I rented, never got fixed. Don't trust all these "Best voted in London" gold badges on their email. Their flat inspection was intimidating and somewhat threatening.
Tenant
14th Sep 2023 (1 year ago)
A R
Excellent service from start to finish. Always on hand for questions or queries no matter what time of day. Could not have completed my sale without them :) thank you Jay
Seller
10th Jul 2023 (1 year ago)
N Strong
Pretty please can you take down our sold sign. It’s been almost a year. Stand outside your office, look left and you’ll see it in all its glory. I have asked politely several times.
1st Jul 2023 (1 year ago)
A Miah
Rented via this agency for 2.5 years. Always completed repairs on time. Was flexible with move out date and always responded to queries quickly. Would highly recommend.
Tenant
16th Jun 2023 (1 year ago)
S O'Donnell
Awful experience.
Apartment was riddled with bed bugs upon move in. I had really bad skin reaction because of it. They charged us for replacing a lock that was working perfectly when we moved out. Also charged us cleaning fees when we left the flat in better condition than it was when we moved in.
Really really wouldn't reccomend using this agency. Very difficult to deal with and they will take as much of your deposit as they can.
Tenant
15th Apr 2023 (2 years ago)
loubelle
Google needs to filter through the fake 5 star reviews, this is honestly the most disgusting agency I have ever been through.
The property was in a state of disrepair when we moved in. All of the rooms had bedbugs from the day we moved in til the day we left, which they made even more difficult by sending dismissive emails, accusing us of lying due to their poor record keeping and lack of communication on their end. They tried saying that the issue didn’t start until 6 months into our tenancy, despite us having proof of reporting it a few weeks in. They then told us we had to contact the council ourselves after the private fumigator they hired failed to eradicate the problem. They have now rented out the property without solving the problem! We found this out through the new tenants, who contacted us about collecting our post; they neglected their duty to provide a safe and habitable flat (which is in the contract) when renting out the property. I am led to believe that they have even gotten the same fumigator to lie to the new tenants and say there were no signs of bedbugs, despite us reporting the issue a YEAR prior.
They’re now trying to charge for new beds and mattresses out of the deposit due to staining from the bedbugs! Which should be replaced either way as they are INFESTED, however we have now also found out that they lied and never replaced the beds anyways. They also tried to charge for cleaning, which never happened (we also have proof of this), providing what I believe to be is a falsified invoice. Even if this is the landlords fault, the agency also has a responsibility to make sure everything is fair, and, more importantly, LEGAL.
The maintenance team illegally entered the property twice to check ‘smoke alarms’ which never got changed, and the landlord also illegally entered the property multiple times, which he claimed was to collect letters. When we went to speak with them about this, the agency claimed he didn’t speak any English so he didn’t understand, which is a racist lie as I’d had numerous interactions with the landlord to this point and his English was flawless.
There have been many other issues, including the plumbing being blocked up when we moved in etc, but these are the worst. In short- avoid this agency!!
Tenant
3rd Apr 2023 (2 years ago)
H NolanHampson
Our agent Jay made moving into our home easy and exciting. Hard to find a better experience in London
Tenant
23rd Mar 2023 (2 years ago)
A Islam
Great service from Jay and the team. Really happy with how quick they rented my flat. Found me such good tenants. Jay was super responsive, professional and always polite
Landlord
23rd Mar 2023 (2 years ago)
A Uddin
City realtor did a excellent job when it came to selling flat, professional through and through:)
Ask for Jay, he’s always there to talk your call and will respond to your inquiries straight away. Thanks guys
Seller
16th Mar 2023 (2 years ago)
B B
Hello city realtors,
Thanks for your response on my review as if you complained on me for Google it doesn't matter because they my knowledge as per previous ones,and as of my knowledge you people are having some sense and i didn't talk anything much rude and abusive language with staff ,the guy that communicating with properties is wasting our time and providing half knowledge first you people has to take some clarity on the conversation,
First just think what happened in previous,as for 5 bed room minimum occupancy is required i think,if you don't know that's not my problem ,
And you said I didn't get any property from any agency right,now we are in a new property of 4 bed room in Ilford got in 4 days it self from another agency,
I am thankful to you what happens,just went through your all reviews ,if anything happens it's too difficult to face from your side,
Please don't do threatening like this ,if run like this your business will be ran in low mileage that's difficult to you people and those who are seriously looking for property itself
And finally if anything happens on my words that you are not ready to take please apologise me,
Thank you,
15th Mar 2023 (2 years ago)
M G
Avoid this agency at all costs
21st Feb 2023 (2 years ago)
C Pascual
I rented with City Realtor on June 2022. I paid a 1900£ deposit which supposed to be protected. At the end of the tenancy my landlord of Gouldman House E1 4HH refused to refund the deposit.
First she wanted to make some deductions, but she never reimbursed the difference which was 1200£. NEVER.
City Realtor did not help at all. They said that I should just speak with the thief landlord and they wash their hands even though this lady did it protect my deposit and with proof of it.
She emailed saying that she could reimburse 700£ which also did not transfer.
I asked her about a proof of the protection of the deposit and she said she would not give me a pound and refused to give me proof. It is when City Realtor asked her about it, she provided a false document that is not even signed for me and the rest of the tenants, and we never received it when we moved to the property. WE NEVER RECEIVED ANY EMAIL OR DOCUMENT ABOUT OUR DEPOSIT PROTECTION.
All of this is ILLEGAL. She had to provide us the proof of the deposit protected when it was protected by a scheme and she never did, and she also refused to answer me when I asked her if she protected the deposit. And the agency is OK with her stealing money from people. Steal 1900£ is a crime, and nobody took responsibility of it.
Also, I have been insulted from the landlord, calling me scum and so on and City Realtor did not take actions. I have been insulted several times when I asked her about the money and proofs.
It is clear that there are some internal interests in all of this. I do not recommend you to rent with this agency because if you have an experience with a thief landlord they will not help as they just care about the landlord that is paying them.
EDIT: after reading the answer of the owner I have to say that even the agent that rented me the flat is in the picture displayed on your web City Realtor (Jay). City Realtor managed that property and they are still renting it. FIRST LIE from this super profesional agency. Let’s stop lying!
You don’t know what steps I am taking to solve this issue. It is in legal hands, I just came here to show what type of agency you own, and prevent to frustrations from other people. Looks that every time you receive a bad review it bothers you a lot and you have to answer some ridiculous answers. Terrible!
Tenant
16th Dec 2022 (2 years ago)
B ahmed
Used City Realtor so sell my property, extremely happy with their service. Great team.
Seller
18th Nov 2022 (2 years ago)
R Malden
Great service, nothing too much trouble, I highly recommend City Realtor
18th Nov 2022 (2 years ago)
C Bsb
I have been a tenant on one of the houses for a few months now and if I had one thing to say about the agency is that they make the process of finding a place real quick. The agent I have been dealing with, Sufian, is great at his job.
Tenant
7th Oct 2022 (2 years ago)
K Sparshott
Unfortunately landlord had change of mind...on day of contract exchange
Team tried to help but ... no luck
Honest and hardworking
12th Sep 2022 (2 years ago)
M Reader
Very helpful indeed
3rd Mar 2022 (3 years ago)
S Thorat
Great work
18th Feb 2022 (3 years ago)
Scarry77
Shocking. We had a flat lined up, had paid the dpeosits, had references accepted and were ready to move in. Then, ONE DAY before we were meant to move in i had a call that the landlady has pulled out of the contract. Number 1 this is illegal and we have entered seperate proceedings with the landlady (avoid 106a commercial road), and no.2 the agency were beyond useless. They did not fight for us at all, would not even give us the contact details of the landlady. They told us they would stop workign with the landlady but i kept seeing the property newly advertised by them, illustrating how they blatantly lied. Please avoid this agency if you wish to keep your sanity and ensure a smooth move into London
Tenant
25th Jan 2022 (3 years ago)
M Solarz
I do not recommend the agency. It was very difficult to get maintenance help (they repaired the non-working boiler after 4 months without heating), had to call them every few days if needed anything. They entered the room when I was not at home and at the end of the contract they tried to steal part of the deposit by inventing fake reasons - almost two months - still waiting for my deposit to be returned. I do not recommend renting anything from them.
Tenant
7th Jan 2022 (3 years ago)
V Garcia
Jay seems a nice guy. He helped us to do all the paperwork.
After a couple of issues, the agency give us a “solution”. But Maintenance is slow, depending on what you need, sort of things they will sent someone to fix it, and other big things they take their time to do it. Like for example the windows, it’s coming cold from outside and the house it’s getting colder, they came and checked twice and I’m still waiting. This issues are a big problem specially when you have a newborn and small children.
I expected from them to be more fast and efficient, but seems like they don’t rush anything.
Tenant
29th Dec 2021 (3 years ago)
J Solowko
I want to suggest this agency. I had always valued simplicity and minimal bureaucracy, and it was perfect for me. The issues were resolved via the app with minimal weight and flexible solutions. If you love simplicity and convenience, you will enjoy dealing with them.
6th Dec 2021 (3 years ago)
H aydin
I requested to speak to a agent in regards of a commercial property, didnt hear for a week and then called today and they are saying if they havnt called you their is an offer for it, thats a joke i was ready to put a much better offer. Sad for the landlord missed out on a years rent as deposit.
Landlord
13th Oct 2021 (3 years ago)
A Khan
Great customer service! All the staff are very helpful and professional ???????? great service, couldn’t recommend them enough. Thank you ??
27th Aug 2021 (3 years ago)
S Ahmed
' An amazing team, outstanding professionalism and support'. Thank you, for all your support & guidance highly recommended.
26th Aug 2021 (3 years ago)
W Hoque
Wooow. Easy fast and extremely helpful. I called the yestoday and moved in the next day. Adam was super helpful. I would defo recommend them.
Tenant
26th Aug 2021 (3 years ago)
C Whitehead
By far the best estate agency I've ever encountered. From the moment we found the property we wanted to rent, all the way through to now - living there and needing the occasional service - we've just had great service. Problems fixed in no time, information sent promptly, quick responses to our every query. I'd specifically choose properties advertised through this company in future, because their level of service makes such a difference. Particular commendation to Adam and Jay, who have dealt with our account and have both been brilliant.
Tenant
26th Aug 2021 (3 years ago)
A Milad
Was looking for a rental property. Team were very fast and accommodating. Listened to my needs and helped me find my desired property. Thank.you to the team
Tenant
25th Aug 2021 (3 years ago)
N yahya
Adam provides an excellent customer service and Is very professional.
25th Aug 2021 (3 years ago)
A Miller
Worse agency ever
14th Aug 2021 (3 years ago)
S Khan
Worst landlord ever....even tried to slander and defame.me ....had bad experience
Landlord
10th Aug 2021 (3 years ago)
K Uddin
Excellent service! Adam and his team are always very professional, friendly and fair. Great job guys!
9th Aug 2021 (3 years ago)
D International
City realtor has provided an excellent service. The staff are Polite and provide excellent customer service. We have been a customer for numerous years and received excellent services continuously. Highly recommend the agency as they take care of all related matters. Special thanks to Adam & Moshin! best guys ever they helped us with everything that we needed and he is very friendly and professional, he answer to every question and everything that you need from the viewing to maintenance, licensing and everything is very smooth and high standard.
9th Aug 2021 (3 years ago)
R Muneem
Top man Adam Hussain. Dealt with my father's property so simply and efficiently. Professional and easy to work with . Big thumbs up. Gave us no headache
Seller
9th Aug 2021 (3 years ago)
M sarikaya
Very efficient, great customer service, fantastic all around agency. Abul is always available for a call, very friendly and professional
10th Jun 2021 (4 years ago)
A Hussain
I have referred a lot of landlords over the years. They are friendly, honest and transparent and look at the best interest of landlord and tenants alike. I highly recommend them for the fantastic service they provide. One the best estate agent in East London.
2nd Mar 2021 (4 years ago)
B B
Don't go. Not professional. An agency to avoid.
EDIT. I am a real person who have interacted with the obnoxious City Realtor. The issue was during an interaction with you, I won't complain to you about you.
I warn people to avoid wasting time and their money. You should be ashamed of yourself.
I don't wish to disclose my name online. Go find professionalism somewhere else. It is missing at this agency.
19th Jan 2021 (4 years ago)
J vega
They scheduled me a visit from December 30 to today January 4 and with hours to see the property they canceled the visit ... this is the agent's name is zais
4th Jan 2021 (4 years ago)
J Adley
Adam was great help again to purcahse our second property in London. Transition all the way through completion was super. Couldnt ask for more!
Buyer
5th Dec 2020 (4 years ago)
I Hassan
I have worked with Adam and his colleagues for over 10 years and they've always gone above and beyond to help with my property portfolio on both sales and lettings. Adam in particular is extremely professional, knowledgeable and great person to work with. Highly recommended and will continue to collaborate for many years ahead.
Landlord
4th Dec 2020 (4 years ago)
S Yasmin
Honestly the most efficient and reliable agency to liaise with. Always there to assist whether it be email or on the phone. Got everything I needed done within a very tight timeframe. Very understanding and would recommend without a shadow of doubt. Thank you once again for all your help.
Sultana
16th Nov 2020 (4 years ago)
M rahman
Good people
10th Nov 2020 (4 years ago)
J Ahmed
Amazing service from Jay and the team!!
22nd Jul 2020 (4 years ago)
R War
If you're ever in a vulnerable position, this realtor service will exploit you. Also do not trust these 5* reviews. Not long ago there was a string of low ratings that seem to have disappeared in the space of a month...?
8th May 2020 (5 years ago)
K Uddin
Professional and trusted
14th Feb 2020 (5 years ago)
L Chapman
Jay & Yin at CityRealtor guided us through the lettings process to secure our new house and were available & helpful throughout. Super easy to contact and always willing to help. Highly recommended.
Landlord
17th Jan 2020 (5 years ago)
C Liu
Had many issues with the flat when we first moved in: dryer broken, moulding bathroom, dirty, broken wardrobes, giving us keys that didn’t work etc. However, after emailing, it would be solved after much pestering and chasing up.
They were also very nice during the process of signing the contract, however once that has been signed, they do not tend to care about you. In fact, some of their handymen that they sent to us would only ever TEMPORARILY fixed our issues for about a week tops. Can’t forget when the handymen would use the toilet(not an issue) and pee on the seat without cleaning it up or flushing. Very professional....
Upon leaving our contract, they accused us of leaving many items and tried to charge us an extortionate fee such as:
- cleaning fee (however, the items were not ours. The items were left by the previous tenant, that we just continued to leave in the house)
- wall peeling fee (wall peelings were already there)
They would have known this if they checked the inventory, however they tried to charge without checking so. The inventory was also done without us, despite having asked why we were not there. In the end, when I asked for the inventory, they realised they had accused us of many things, and then decided to back track their words. Also, when I asked for the inventory, we found that one of our housemate signatures were forged on the contract even though they claim that it was a clerical error. But how convenient. A signature was put in place, the date was changed and an email was put in place...
In the end, after many emails back and forth, they deducted some of the charges that we were wrongly accused of. But it was a very long and tedious process to get our deposit back.
I would not recommend here at all. I have had better experiences elsewhere.
Tenant
20th Nov 2019 (5 years ago)
M Currás
I am so grateful to the team of City Realtor. I came to London some months ago and I started to live in a flat with another company - which treated me bad, rude and unpolite. I felt frustrated and scare in my own home and they didn't do anything to fix my problems. Apart from that, they didn't even answer my emails or calls. With City Realtor, everything changed. They were so attentive with me, helping me to find the right flat and making sure that everything was perfect at my arrival. Furthermore, they always pay attention to their phone, so you can always phone them or send a WhatsApp and you will get an answer as fast as possible.
Tenant
2nd Nov 2019 (5 years ago)
P Limehouse
City Realtor fantastic company based in East London excellent customer service they have good local knowledge a company I would highly recommend
23rd Oct 2019 (5 years ago)
W D
Poor service, unreliable, locks not up to standard, flat was disgusting when we moved in, bed was broken, holes in all the walls, tiles falling off the walls.
Tenant
23rd Oct 2019 (5 years ago)
B ali
Responsive. Happy to sit down all terms and conditions. A friendly service and change from most of the other agents.
17th Oct 2019 (5 years ago)
M sarkar
All staff really professional, helpful and friendly to talk to and will go up and beyond to help you. Many thanks
15th Oct 2019 (5 years ago)
S Osral
I am a guy from Germany and a couple of months back I started looking for a flat in London as I was going to move here. As everyone knows, it is quite hard to find something affordable and well located in London, but Jay really helped me out a lot. He already gave me a lot of support when I was back in Germany but also when I then came over here, he really didn't disappoint in terms of service.
Thank you so much Jay, you're a star!
Lars
Tenant
2nd Oct 2019 (5 years ago)
H Begum
Best Estate Agents I have ever dealt with!! Highly recommend. Thank you for all your help Abul.
27th Sep 2019 (5 years ago)
Y gav
Great people to deal with, very knowledgeable and extremely professional, honest, fair and very friendly. I will high would highly recommend them
25th Sep 2019 (5 years ago)
H Butt
Fantastic experience working with City Realtor to secure a tenant for my property. Jay did a brilliant job. Couldn't have asked for a better service. Highly recommended
Landlord
14th Sep 2019 (5 years ago)
V Torres
I have rent a flat during 4 months.
Jay helped me to settle, he was ready for every questions I had or problem.
Every thing happened well,
If you are serious and respectful, you can choose this agency.
Tenant
11th Aug 2019 (5 years ago)
Hotline
Friendly and knowledgeable and will go the extra mile. Highly recommend
24th Jul 2019 (5 years ago)
A Hussain
Great service and a very professional business.
26th Apr 2019 (6 years ago)
Shahjahan
Personalised services, always available to discuss any issues and resolve matters promptly. Definitely recommend
18th Apr 2019 (6 years ago)
S sufyan
Excellent customer service , helped me out alot when I was in desperate need, would highly recommend to everyone.
28th Mar 2019 (6 years ago)
R Squadron
Never had any problems whatsoever with these guys. Their response rate to any issues is very efficient and I've never had to worry about anything. They always manage to sort things out effectively.
28th Mar 2019 (6 years ago)
W King
I have dealt with City Realtor for a few years now and they have always provided me with an impeccable service :p
27th Mar 2019 (6 years ago)
F Ahmed
Abul from City Realtor made renting out my property in London virtually seamless. Right from the start he has been brilliant, providing a very hands on service. Everything happened really quickly and they have been great to work with. They responded instantly to all queries and have managed all tenant requests well which took the pressure off me. I will highly recommend their services as overall I have had a great experience.
Landlord
25th Mar 2019 (6 years ago)
M I
My dealings with City realtor have been excellent. The level of service I recieved has meant that I have rented out my properties through the company for 5-6 years as they consistently found me good reliable tenants.
I have also recommended four of my friends have been using them for the past 4 years with no problems definitely a good estate agent and reliable professional service given at all times
Landlord
22nd Mar 2019 (6 years ago)
M Ali
Having dealt with many estate agents over the years I would have to say City Realtor has impressed me the most, a very helpful, proactive and attentive team!! They have gone above and beyond to provide an excellent professional service. Thank you guys for making it a pleasant experience!
22nd Mar 2019 (6 years ago)
N huda
I found City Realtor to be super efficient and highly reliable. They have exceeded my expectations by finding tenants for my property within a week of instructing them. I would highly recommend them.
Landlord
22nd Mar 2019 (6 years ago)
S Nessa
City realtor is an outstanding estate agency where I’ve been receiving an ongoing great service. Freddie is an approachable young man, with great sense of knowledge, always available for advice of the service he provides.
22nd Mar 2019 (6 years ago)
A Hussain
I received great customer service from the City Realtor team. More importantly they provide great after sales care. Hence their longevity in this competitive market.
22nd Mar 2019 (6 years ago)
A Islam
I have always found the service very professional with City Realtor. Would definitely recommend them for your letting needs.
Landlord
21st Mar 2019 (6 years ago)
S Hussain
Dealt with them regarding one of my rentals. Found them to be really proactive and was happy with their overall service. Always managed to get in touch with them with any questions I had. Will recommend.
Landlord
21st Mar 2019 (6 years ago)
S A
Very friendly and helpful they always go out there way to help you. I have been with them for 5 years and not once have I had any issues or problems with them 10 out 10 for there services
21st Mar 2019 (6 years ago)
A Miah
Professional and efficient. Always available to support at any times. Several occasions the team have gone beyond their roles and responsibilities to help assist and resolve challenges we have faced.
21st Mar 2019 (6 years ago)
Z Miah
Great customer service! Always ready to go the extra mile. Customers always put first, no cutting corners, open and honest approach
21st Mar 2019 (6 years ago)
M Han
I rented from them for nearly 4 years - great service and quick responses for any flat issues. Would recommend.
Tenant
15th Mar 2019 (6 years ago)
G F
Me and my boyfriend have been looking for the perfect flat in the last month and we have experienced one of the worse customer service with this agency; we had our viewing booked with them for 3pm, first of all the agent arrived 15 minutes late. Afterwards we were ultimately ready to place a deposit on the flat, but then the estate agent decided to simply ghost us. We called the branch 3 times and were told every time that he was on the phone and would come back to us - even after leaving a message, he never returned our call and we saw a new instance of the same flat’s advert, put up the next day. Would absolutely not recommend, they will waste both your time and theirs.
Tenant
12th Dec 2018 (6 years ago)
A Abban
Was a pleasure working with city Realtor. The realtor that attended to me Jay, was very attentive, polite and provided great information about properties and areas of interest. Thank you for your service.
1st Nov 2018 (6 years ago)
S Hussain
Amazing service from this Realtor Company, very polite staff and really good advice given! One of the workers Rif was very helpful, polite and gave me many good tips for the future! Thank you!????
1st Nov 2018 (6 years ago)
S Micheals
Their services are absolutely brilliant. The staff are wonderful too, especially Rif, an experienced individual who guided me through the process of finding myself a home. With his knowledge of the local area and surroundings I couldn't have found anyone better.
1st Nov 2018 (6 years ago)
J Tomlinson
They were not only cheaper than most other realtors but, Jelani gave me great advice and help. I am overall a happy customer. Wonderful experience.
1st Nov 2018 (6 years ago)
F Suleiman
I was quite surprised by the level of customer service by city realtor. I’ve been to a number of estate agents in the last few months as I’m looking for a new property but I’m sure that I will be returning to City Realtor in the near future, Jay in particular was empathetic to my realtor needs and helped me assess my needs and decide what is best for me, 9/10 would recommend.
1st Nov 2018 (6 years ago)
J bogle
Good service from jelani gave me a lot of information and didn’t hide any information from me and was very easy to communicate with and friendly.
1st Nov 2018 (6 years ago)
D celestin
Impressed with the service provided by city realtor. In particular Jelani who was very patient in talkin me through everything and definitely knew what he was talkin about. Highly recommend.
1st Nov 2018 (6 years ago)
J Rahman
I was very pleased with the service provided, in particular with Jay who I was very impressed with as he gave me the full customer service experience. I came with no knowledge of what to do but he made sure by then time I left that I have had many options open to me. Amazing service, could not have asked for anything more.
1st Nov 2018 (6 years ago)
Afs
Excellent customer service from a worker called jay. Approached me as soon as I entered, was very helpful and polite..
1st Nov 2018 (6 years ago)
A Kader
What can I say?! Jay service was exceptional! He went out of his way to find what I was looking for. He was really friendly and he was dedicated to finding me the right thing! Would highly recommend anyone to visit these guys and speak to jay personally, as he could deffo find you what your after! Thanks once again!
1st Nov 2018 (6 years ago)
S S
I got exactly what I was looking for, quick responses, with easy to compare results which made choosing this agent an easy and very enjoyable experience! In particular, Jay was a very assertive and reassuring individual whilst maintaining his professionalism and mannerisms, receiving fantastic high quality service from himself and the team! Highly recommended!
1st Nov 2018 (6 years ago)
J Ahmed
Jay and Freddy massive thanks for making my rental search that little bit easier. Both went out of their way to match a property to my needs.
Tenant
1st Nov 2018 (6 years ago)
Q Ali
Top service from Jay. Very friendly and professional.
1st Nov 2018 (6 years ago)
K A
If your looking to buy/sell/rent a property, then look no further. With the help of Jay, you will be amazed of what he can bring you to the table.
The very second I walked into the office, he was well mannered and made me feel welcomed. He assisted me throughout the whole journey and made sure I received top-notch customer service.
Looking forward to meet this gentleman again. (Seen him somewhere before) Recommended place.
1st Nov 2018 (6 years ago)
S A
Excellent customer service! Jay was great to talk and deal with???????? Definitely will recommend city realtor to others
1st Nov 2018 (6 years ago)
S K
Amazing service provided from Jay and the team at Cityrealtor
1st Nov 2018 (6 years ago)
M Khan
Excellent service, Juned explored my needs and helped me look for an ideal home. He was very kind and helpful, will definitely recommend someone else. Great service
1st Nov 2018 (6 years ago)
C (David)
The people here are very helpful and friendly. The people was help us for rent a flat, especially Rif , he helped us a lot of to rent the flat.????
Tenant
29th Oct 2018 (6 years ago)
J Redmond
Great service from Jel, friendly and professional!!
29th Oct 2018 (6 years ago)
W Mays
Great service from Jel, friendly lad!
29th Oct 2018 (6 years ago)
J Gilbert
Too service from Jay and the Team, they sorted me out with cheap accommodation at the drop of a hat!
Would highly recommend!
5th Oct 2018 (6 years ago)
L Mather
A particularly friendly, professional and personable bunch! City Realtor have made my experience of renting in East London for the last 2 years a joy. They really go out of their way to resolve any issues and to make sure that everyone is happy, and they do so with a smile on their face. With their family-run vibe and good range of expertise they make a really strong team. Amina in particular, has consistently gone above and beyond to make my renting experience a really positive one. Thanks Amina!
Tenant
22nd Sep 2018 (6 years ago)
F Azad
Brilliant team, very professional. Top service ????
21st Sep 2018 (6 years ago)
L Mejia
Very good????????
8th Sep 2018 (6 years ago)
Emily
Had a very easy move in process. The office was accommodating with my move out date when I took over someone's lease (which was also very easy on their end). Very professional!
Tenant
6th Sep 2018 (6 years ago)
J Contreras
very good and serious.
5th Sep 2018 (6 years ago)
A Al-Ebrahim
Amina is a very talented and lovely estate agent who helped me find a great place to live through City Realtor. Would highly recommend using them for other people living in London.
Tenant
31st Aug 2018 (6 years ago)
K C
City Realtor have been fantastic over the past year or so and Fahima has professionally dealt with any queries that I have had in a timely fashion and I highly recommend their services.
30th Aug 2018 (6 years ago)
A princi
great service
easy to work with and very friendly
they even had my room professionally cleaned before i moved in
couldn't be happier
i found a place the day i started looking
definitely reccomend
Tenant
27th Aug 2018 (6 years ago)
K Chong
The agents were always helpful and friendly, the maintenance was responsive and quick - well done to Amina and the team, had a pleasant time staying at one of their rental properties.
Tenant
17th Aug 2018 (6 years ago)
A hasanath
Exceptional Customer Service, Highly Experienced, Great Knowledge of the Local Area and Family Run Business
City Realtor are a fantastically well run local estate agents based in East London with a great knowledge of the local area. I would like to commend Hassan and his team for their exceptional customer service. They have been extremely helpful in dealing with challenges and problems that I have encountered as a local landlord.
City Realtor are a boutique family run business and have over 25 years’ experience in meeting the needs of landlords and tenants alike. I have been with them for 3 years and plan to continue using their superb services in the future.
Landlord
15th Aug 2018 (6 years ago)
L B
The people here in City Realtor are very nice, helpful and know exactly what they do.
They also get along very well with each other and in my opinion they are an important foundation stone for a good team. :)
You're always welcome by them.
15th Aug 2018 (6 years ago)
T Chen
Fahima has excellent customer service!
14th Aug 2018 (6 years ago)
N Elkington
Pleasant company and very responsive! I have enjoyed communicating with the agents and am pleased with thier services
I would recommend them!
Nicole
13th Aug 2018 (6 years ago)
M Lesiak
Thank u Fahima. :)
10th Aug 2018 (6 years ago)
M Tyl
Fahima
10th Aug 2018 (6 years ago)
A Phelan
The nicest agents I have met, and I went through a few. Was shown around a lovely room by Sam, he was so friendly, and then signed all my documents with Rif, who was super helpful and understanding when I asked him the same question three times. So helpful, friendly and professional and so glad we are using them. And the prices are a lot cheaper than most other realtors! Highly recommend.
Tenant
10th Aug 2018 (6 years ago)
Y D
Top customer service, Amina explains well, gives advice, and helps with a smile. I had very poor knowledge of the area, and was guided with patience and comprehension. I would recommend cityrealtor with no hesitation.
5th Aug 2018 (6 years ago)
I Khan
Reliable, conscientious family run agency with excellent local knowledge.
2nd Aug 2018 (6 years ago)
M avraam
Great agency, lovely people always helpful. Really nice properties in East London. Highly recommend
1st Aug 2018 (6 years ago)
A Dial
I would definitely recommend City Realtor! Excellent service. Special thank you to Fahima for her very professional service.
1st Aug 2018 (6 years ago)
A Tom
Had a really good stay in London! Great room provided by City Realtor. Very prompt maintenance team. All official processes were smooth. Highly recommended!
Tenant
1st Aug 2018 (6 years ago)
K Slade
Very friendly, helpful staff! Would def use again!
1st Aug 2018 (6 years ago)
S Hameed
An overall fantastic service. Of particular note where staff members Adam and Rif, who where incredibly helpful and professional even at problematic times.
30th Jul 2018 (6 years ago)
C Intetest
I found this city Realtor was the most reliable and satisfied company. Seriously, in market you hardly find like that type of company and staff. I had really bad experiences with others. But they were really nice and very strong with commitments. Also they given very good services to me and fulfill the commitments. They are very good ???? And Excellent. I bought my first one bed room flat in Mile End area zone 2 from them. They were super active and given me extra favours even I was first time buying property. Very helpful. I like to give maximum star if anybody ask. I strongly recommend to all if anybody looking for property. Thanks
From Madia Bhatti now property owner
Buyer
26th Jul 2018 (6 years ago)
E Leong
I am a QM student and was very disappointed with City Realtor's service. I went to view a property in Broadhurst House yesterday and arranged a viewing at 3pm. The agent pushed the viewing to 3.30pm very last minute (by the time he messaged I was already on my way there). He was an extra 30 mins late and failed to tell me, so I had to ring a couple of times to get a hold of him. He said he had difficulties getting keys from maintenance (which is a terrible excuse as sorting out keys should be arranged well in advance).
The upstairs rooms in the house also had MOULD on the walls and a bathroom ceiling was damaged due to leaks. Just thought it was very unprofessional to be late to a viewing, and to not check/fix the property before it is advertised. The fact the agent saw the mould for the first time shows either they have poor communication with the tenants or they have done nothing at all to fix the property.
The agent also attempted to overcharge me by adding an extra fee, which was different to the one discussed on the phone.
I also wouldn't trust the high ratings they have on google reviews. If you search further, there have been far worse experiences than mine.
City Realtor, if you read this, I hope you take my criticism into consideration to improve your real estate agency.
19th Jul 2018 (6 years ago)
S Sabir
Highly recommended. Very helpful and efficient estate agent who maintain a good level of professionalism. Was a pleasure to be assisted by Muhsin who was always available and ready to respond to any queries and requests. Made the entire process very easy and quick. Thank you again. Extremely pleased with the experience and end result.
17th Jul 2018 (6 years ago)
H Travel
Abul Bhai was very helpful and his staff worked very hard to sell my property in good time. I would recommend city realtor to my friends
Seller
13th Jul 2018 (6 years ago)
A (Architect)
The service is at high standards, they are professionals in real estates, help with my enquiry, Rif is very responsible, I like to cooperate with him.
I Have a good experience, I recommend the company to anyone +5
Thank you
10th Jul 2018 (6 years ago)
S Ahmed
Excellent and very reliable service.
10th Jul 2018 (6 years ago)
E Troyo
It has been an excellent experience renting with City Realtor. Rif made the process of finding and moving into a new flat super easy and is always available for any queries you may have!
Tenant
9th Jul 2018 (6 years ago)
F Alim
The service at city realtor has been amazing.
A special thank you to Adam who has been incredible in all our dealings. Fast, efficient, reliable.
6th Jul 2018 (6 years ago)
S Kuznetsov
Fantastic agency! No hustle...always ready to help! Fahima Begum is a real sweatheart. Always there if you have any questions or problems.
6th Jul 2018 (6 years ago)
Z Szojka
Good service. I have lived in a flat managed by City Realtor for a year and have been satisfied. Would consider contacting them if I was looking for a new property to rent.
Tenant
6th Jul 2018 (6 years ago)
S Alom
Reliable, Trustworthy and Excellent Customer Service.
The agents here provided me as a landlord very competitive rent and for them it was not just about the money but took great care in finding tenants that were to a very good standard that will look after the property.
They are quick in letting the property, resolving any issues and kept me updated throughout the process. Have been with them for many years and plan to use their superb services for many more with future business.
Landlord
5th Jul 2018 (6 years ago)
B Family
I have experienced many estate agents but for me, City Realtor stands out with their knowledge, skills and excellent service.
In addition the staff are friendly and approachable and made me feel safe and in good hands.
5th Jul 2018 (6 years ago)
A Ahmed
Would definitely recommend City Realtor. They are very professional and reliable and customer service is second to none. I have personally dealt with Adam and it has been a pleasure each time. I feel I can rely on their service and trust them.
4th Jul 2018 (6 years ago)
P Augustus
Professional and friendly staff, Jelani was a delightful young man very helpful!
4th Jul 2018 (6 years ago)
I Dumitru
Very professional and acknowledged staff
Fast service and always solves the issues
Cheers guys
keep on.u do great a job
Ionut
4th Jul 2018 (6 years ago)
P Estates
Very reliable and helpful always a phone call away and compassionate and caring. Hard to find such agency's in this day and age. Thank you for all your help and support ( special shout out to the manager Adam)
3rd Jul 2018 (6 years ago)
M Hoque
Professional and reliable service. Glad I used them
3rd Jul 2018 (6 years ago)
I Crook
The service they provide is second to none! Abul was a pleasure to work with! Highly recommend!
3rd Jul 2018 (6 years ago)
M Farr
Property was taken on by City Realtor so cannot speak of the moving in process, the staff seem nice and helpful although not always the most organised, forgetting to send confirmation emails when switching bank accounts, repairs etc. But on the whole would be happy to use them again.
Tenant
3rd Jul 2018 (6 years ago)
N Marshall
Very good service, spoke to the director who was very helpful, very good communication if you need information
3rd Jul 2018 (6 years ago)
D PADOLY
Adam, Always the best !!! Good agency. Keep on working guys.
3rd Jul 2018 (6 years ago)
K G
Excellent service from Amina! Highly recommended
3rd Jul 2018 (6 years ago)
T Magenis
Excellent customer service from the staff! Being completely new to the area Jelani was very helpful and friendly. He showed me round the area and assisted me in carrying my bags to the property. A very polite and professional chap who made me feel comfortable moving to a new place. Would definitely reccomend! ????????
Tenant
3rd Jul 2018 (6 years ago)
M Rahman
Great service, great agency, dealt with a gentlemen called Adam, will recommend highly.
3rd Jul 2018 (6 years ago)
C McGinnis
Great experience all around! Very friendly and competent staff. Always available to help out in any way necessary. Very grateful for their assistance throughout the search for a home as well as into the lease itself.
Tenant
3rd Jul 2018 (6 years ago)
V Fitness
City realtor were great estate agents from start to finish. Professional, efficient, personable, well-organised and all done with a sense of humour. We achieved above our expected asking price in a short period of time. I would highly recommend them and would have no hesitation in using them again. Thanks Adam!
Seller
3rd Jul 2018 (6 years ago)
R Bath
Great service ...we highly recommended
3rd Jul 2018 (6 years ago)
S Yanch
Excellent company, it's always nice to work. Abul is a responsible person
3rd Jul 2018 (6 years ago)
R Ud-deen
As a buyer I found their staff highly efficient, professional and helpful throughout the process. They liaised with my solicitor and ensured a timely quick purchase well before my April 1st deadline. I dealt with Adam during the process and he impressed me with his customer service and local knowledge and response times. I am very impressed and the transaction was so much smoother than dealing with the national chains. They epitomise the best of a local independent estate agent - well done and having bought through you - you will be my first port of call when I come to sell, hopefully that says it all.
Buyer
3rd Jul 2018 (6 years ago)
O Harris
I would recommend to anybody!
3rd Jul 2018 (6 years ago)
R O'Carroll
Highly recommended!
3rd Jul 2018 (6 years ago)
N Hanslip
Excellent company, Abul is always a pleasure to work with. Would highly recommend City Realtor
3rd Jul 2018 (6 years ago)
N Adlard
Great service as usual from Abul! Would 100% recommend.
3rd Jul 2018 (6 years ago)
M Saint-Ouen
Very helpful and smiley people. Very easy to contact as well and had answers for all of my worries and enquiries. A very nice woman called Fahima was the one to help me. I recommend going there to find a property.
3rd Jul 2018 (6 years ago)
D O'Carroll
This is an awesome company to work with, very personal and quick service and would highly recommend to all of my friends & family!
3rd Jul 2018 (6 years ago)
A Bari
Great customer service. Very helpful at every step of the process.
3rd Jul 2018 (6 years ago)
M Begum
Efficient and reliable service, especially abul helped me find just the place I was hoping for.definanately recommend????
3rd Jul 2018 (6 years ago)
S Kataria
Dealing with Amina has been excellent. She is very friendly, polite and very professional. Amina takes a lot of the stress out of looking for the right place to live and I would recommend anyone to go and speak to her. City Realtor are very professional and all the staff are helpful.
3rd Jul 2018 (6 years ago)
J Khalid
Guys you should know by now, I don't leave a 5 star review for no one unless I feel as though they deserve five golden stars..
Ok where should we start - I gave my property to these guys to rent out in Tower Hamlets, they had it for near enough 2 years, never give me any problem and unlike other estate management companies they actually done a rent review after 12 months and slightly increased my rent.
I received my money on time "guaranteed rent" on an occasion they had put in furniture and carried out minor renovations to my property at a very reasonable cost.
Overall I was extremely satisfied with the service they had provided, they're response time is phenomenon.
I would not hesitate to use this estate management company again in the near future and I hope to do so very soon.
I would highly recommend this establishment as an absolute, find a full review on our website.
Thank you team City Realtor.
Landlord
3rd Jul 2018 (6 years ago)
S Khan
Great service from a great business. The staff go out of their way to meet all customer needs. I highly recommend this business!
3rd Jul 2018 (6 years ago)
M Uddin
AVOID THIS RUDE COMPANY - VERY UNPROFESSIONAL AND RUDE RECEPTIONIST
DO NOT TRUST THEM WITH YOUR MONEY. STAY CLEAR
FAKE REVIEWS
18th May 2018 (7 years ago)
J Turner
Extortionate agency fees, terrible conditions. My room was totally damp. This agency will take absolutely everything they can get. Very unprofessional.
Tenant
21st Mar 2018 (7 years ago)
H Patterson
Exemplary customer service on a number of fronts. Thoroughly impressed. City Realtor is a first class operation.
1st Mar 2018 (7 years ago)
F Spadafora
Be very careful with this cheap agency they try to charge my friend to get tenants reference. they text her telling that an agency asking for reference for her and without a fee payment they wouldn’t give any reference
Tenant
1st Mar 2018 (7 years ago)
H Monnan
Excellent service from city realtor, answered all my questions promptly.
30th Jan 2018 (7 years ago)
I Roberto
Good service, friendly staff, no hidden information, easy to communicate.
30th Jan 2018 (7 years ago)
S Islam
Excellent service from the City Realtor team who provided me with a professional and seamless service! I wouldn't hesitate to recommend City Realtor to anyone!
30th Jan 2018 (7 years ago)
R Brooks
Excellent agent, really good customer centred family business. Always responsive and deals with any concerns immediately.
Highly recommended!!!
29th Jan 2018 (7 years ago)
A Haack
great service, answered all my questions promptly and I felt very welcomed
19th Jan 2018 (7 years ago)
L Phan
I am really pleased with the service today. Upon visitation, I was really impressed by the overall aesthetic and ambience. The team here is really lovely - Sam was great too, but Riff was the person dealing with us. Smooth service. Thoroughly pleased!
11th Jan 2018 (7 years ago)
S Tipau
I really liked the interior upon walking in. The staff are extremely friendly and welcoming. Great service!
11th Jan 2018 (7 years ago)
C EDEL
Never got my money back, never replied to my messages, never had any proof of why they kept my money. Avoid.
6th Jan 2018 (7 years ago)
H Jenkins
City realtor are one of the best bunch of agents I've worked with. Especially Sam, he's a good guy. Wouldn't have any hesitation using them again.
30th Nov 2017 (7 years ago)
F Ali
The staff are amazing and really helpful. They placed me in a location right near my campus as requested. Very convenient for me to go to University. Thank you for a great service. :)
Tenant
22nd Nov 2017 (7 years ago)
A Hussain
Truly amazing service from these guys. A step above the rest and not just your standard agents. Ive been to many agents and i must say i will not need to go elsewhere. Would recommend them every time. A+ quality and beyond.
22nd Nov 2017 (7 years ago)
L Sinkevicius
Good service
22nd Nov 2017 (7 years ago)
M Parker
Better than 99% of agents out there tbh but for our first year one of the guys was a bit late with replying back to messages about our broken table lamp, at one point, almost an hour late so I'm taking off 1 star for that. All in all, they've been great and recently they've been a lot more responsive which is a bonus so thanks for all the help you guys ????
Tenant
21st Nov 2017 (7 years ago)
K Ahmed
Excellent service fast response been to many Lettings agents none have been able to deliver a service like city realtor.. Highly recommended!!!
Landlord
21st Nov 2017 (7 years ago)
A ahm
Very positive experience with City Realtor. Professional and friendly.
21st Nov 2017 (7 years ago)
M G
Avoid. Bad communication and rudeness all the way
7th Nov 2017 (7 years ago)
A Hassan
Thanks for your help!
28th Jun 2017 (7 years ago)
A Tipler
I would like to write a review for City Realtor as well as a response for the negative review left by Jack.
I have been renting a room through City Realtor since October 2016 and I decided to leave my contract early to move away for a few months. Because I wanted to leave my contract early I needed to find a replacement for my room. I showed my room and the flat to Jack advising that there were other people that have viewed the room before him and they had said they were interested. So, if he was interested he would need to contact the agency as soon as possible to see if the room is still available for rent or if anyone had placed a deposit to secure the room. Unfortunately for him, a previous viewer had already shown their interest so their application was processed first. The replacement, if suitable, is chosen on a first come first serve basis.
My experience with City Realtor has been a breeze and very pleasant. Sam initially showed me around the flat explaining everything I needed to know for a first time renter. He immediately put me at ease and talked me through the whole process. When I went to the office to sign the contact, the agent read through the contract with me and explained any questions I had. One thing I really liked about the agency is that they made sure everyone in the flat was suitable for each other. We were all around the same age, quite sociable and it made it a really nice environment.
Throughout my stay with the agency, all of the staff have been super helpful with any query that we have asked or emailed them and any problems that we had throughout the flat were fixed as soon as we notified them.
When I return to London I will definitely be using this agency again and I personally recommend using City Realtor when looking for a place to rent. A very trustworthy and helpful company that are down to earth and provide and excellent service.
Tenant
28th Jun 2017 (7 years ago)
A Bressan
Nice, helpful and trustworthy people!
26th Apr 2017 (8 years ago)
E Z
Personally think this is a dishonest agent. If you have to use them, may well consider record each conversation and ask all communication to be done on paper. Also be mindful what the agents told you when showing you the rooms---my suggestion is to ignore whatever good words they said. In short, if you really have to use them, please ask everything to be in paper form and don't be deceived by the superficial friendliness and smile. Of course, better not go there if you could....
27th Feb 2017 (8 years ago)
M lucia
Wonderful City Realtor, thanks so much!
13th Feb 2017 (8 years ago)
S Benigni
Amazing service, I rented a room with them in no time and they are making sure all is up and running at the property.
Had bad experiences with other agencies in London before, I totally recommend this one!
Tenant
13th Feb 2017 (8 years ago)
R Husayn
Excellent managed service. On my second flat with them.
Landlord
10th Feb 2017 (8 years ago)
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