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HouseWorth
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  1. Home
  2. Pure Estate Agency
Pure Estate Agency Logo

Pure Estate Agency

64-66 Westwick Street, NR2 4SZ
Pure know that the placement and presentation of your property’s marketing is key to ensuring that your property is seen by the right people at the right time. This combined with the company’s highly skilled negotiators enables a stress free result every time. With over 50 years’ combined experience in the Norwich estate agent industry, the team at Pure pride themselves on giving a bespoke package to every client and an opportunity to use us time and time again. Choose Pure for whatever service you may require, as we always deliver the same level of customer service that we would expect to receive ourselves.

Opening hours

  • Monday 8:30am - 5:30pm
  • Tuesday 8:30am - 5:30pm
  • Wednesday 8:30am - 5:30pm
  • Thursday 8:30am - 7:00pm
  • Friday 8:30am - 5:30pm
  • Saturday 9:00am - 1:00pm
  • Sunday Closed
View all details

Pure Estate Agency Reviews (91)

Have you used this agent?
  1. 59% 5/5 Stars
    59%
  2. 3% 4/5 Stars
    3%
  3. 0% 3/5 Stars
    0%
  4. 3% 2/5 Stars
    3%
  5. 34% 1/5 Stars
    34%

J Mallett

1/5 Stars
I don’t actually like to leave bad reviews but in this instance I’m quite upset about the service here. I enquired about a property to which I had an email about, I responded with our details so that we could either book in for a viewing or be told we can’t view the property in line with their initial assessment of people wanting to view. I heard neither. I emailed again, and called the office. The attitude of whoever I spoke to in the office left me feeling like a burden. I called and politely said that I’d enquired but not heard anything back, “well I’ve not seen it” “what’s your name and I’ll check”. I provided the date of the email, my name and said who had initially responded to me. No apology for the first response I got and was informed the lady works out of office, they would forward an email saying I’d called and ask what was going on. Once again, nothing. I’ve now sent three emails about a property that I want to view, plus called twice. Once it went to voicemail and once where I was met with the above. I can see there’s positive reviews and I’m not saying don’t let a peppery with this company, but my personal experience was quite a let down and unnecessary? If someone isn’t right for the property, then there’s no reason to not say so you don’t leave them hanging.... Read more
10th Nov 2023 (16 weeks ago)

K Lam

5/5 Stars
Just relocated from London to Norwich and can't believe renting a flat with Pure Lettings can be that mind-blowing and seamless - viewing a flat, filling in the application and referencing stuff online, taking the keys in about a week or two and... DONE! Definitely saved us tonnes of hassles on endless calls, or to travel back and forth. Special dedicated thanks to the lovely and excellent team with Lydia and Angie, who made our relocation and contracting a smooth and nice one. The maintenance team is also very friendly, efficient and professional to fix few glitches (almost instantly on the same day or next!) in our newly-refurbished aging flat. ???????????? It'd even save us the last bit of manual work if the online system can take care of all the utility accounts. But that would be too perfect. ???? Keep up the good work team!... Read more
19th Jun 2023 (8 mo. ago)

N Praise

5/5 Stars
Lydia and Angie were very professional and helpful in helping us get our current tenancy. I would definitely not just use pure lettings again but recommend ???? them to all.... Read more
6th Jun 2023 (8 mo. ago)

R mitchell

5/5 Stars
We were really struggling looking for a house in a Norwich. But Lydia at Pure letting was fab, within hours of enquiring about a house we had arranged a viewing and by the end of the week the contracts were all sorted. Since moving into the house there have been a few minor maintenance things to solve and the team at Pure letting have been really good and quick at responding to our emails.... Read more
2nd Jun 2023 (9 mo. ago)

C ngose

5/5 Stars
Very fantastic team with great team work. Have loved the experience and Lydia has been lovely and supportive during the whole process, she made it Soo flawless and respond to mail promptly. Thank you... Read more
30th May 2023 (9 mo. ago)

R J

5/5 Stars
Pure Lettings did an excellent and transparent job in helping my family and I get into our newly rented apartment. Angie and Lydia are amazing staff. Thanks, Pure Lettings.... Read more
23rd May 2023 (9 mo. ago)

E Reilly

5/5 Stars
Have recently rented a flat through Pure Lettings and it has been a seamless and easy process! I dealt with Lydia for most of the process and she has been fantastic - quick to reply to queries and concerns and always helpful and friendly. The turnaround from viewing the flat to signing the contract was quick and easy which was just what I needed. Overall they have been extremely accomodating and helpful! No complaints :)... Read more
30th Mar 2023 (11 mo. ago)

D Harper

5/5 Stars
I've been with Pure Lettings as a landlord since 2010 and although the team has changed many times in that period there has always been a consistent thread of friendliness, helpful advice and doing what the team say they will do. It's a top-team in my experience and one that I'm happy to trust to look after my property.... Read more
8th Mar 2023 (11 mo. ago)

W chutsy

5/5 Stars
I became a tenant just under a year ago. I am medically retired and registered as disabled which means I have more needs than the average tenant. Natasha was extremely understanding and helpful when I first rented a property. Since then, Lydia and the other ladies have joined the team and my dealings with them have also been extremely helpful, efficient and pleasently dealt with. Any problems that have arisen in my time with them have been recognised early and remedied quickly by Lydia and the maintenance staff Joe and Jack. I have nothing but praise for their whole team. They have shown a humanitarian side to an industry not usually known for it and I'm thankful for their help!... Read more
7th Mar 2023 (11 mo. ago)

D goddard

5/5 Stars
Have never experienced a smoother process, the Pure Lettings team are both professional and personable, and no point did I feel unsure of where or what was happening. Oh, and Lydia was amazing, she kept me informed throughout and her proactivity was everything one could hope for. Excellent!... Read more
7th Mar 2023 (11 mo. ago)

B Burt

5/5 Stars
Having lived in rented accommodation for approx 10 years now and used multiple different letting agencies, PureLettings are the best ones we have ever come across. The whole team are so pleasant to deal with, especially Lydia and Joe, and any questions or issues have been dealt with efficiently and promptly. Could not recommend them enough.... Read more
6th Mar 2023 (11 mo. ago)

A Ordell

5/5 Stars
We recently moved into a flat that had been unoccupied for quite some time and there were a few key things that needed fixing. Lydia, Angie, and the maintenance team are lovely, and have been extremely efficient in any repairs and alterations we requested. It has made the move into a quirky old home seamless and enjoyable. We have been pleasantly surprised with such quick communication and action. Thanks Pure :)... Read more
3rd Mar 2023 (11 mo. ago)

B Bradshaw

5/5 Stars
I moved into a house share through pure lettings Norwich and all of the guys that helped me with the move and sorting everything out were top notch.... Read more
2nd Mar 2023 (1 year ago)

R Rust

5/5 Stars
The new team at Pure have provided us with an excellent property management service. Great communication and very prompt at dealing with any issues encountered by our tenants.... Read more
16th Feb 2023 (1 year ago)

M Melton

5/5 Stars
The staff at Pure are always very friendly and helpful. When I have had an issue at the property I rent from them, they have dealt with it quickly and efficiently, and leave you feeling cared for :)... Read more
28th Oct 2022 (1 year ago)

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