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- Pure Estate Agency
Pure Estate Agency Estate Agents
3.5
91 reviews
- Branches 2
- Properties for sale 10
- Average time to sale 19 weeks
About Pure Estate Agency
Pure Estate Agency have 2 branches and they mainly list properties in NR2 and NR21. Over the last six months, they've listed 10 properties, with an average time to sale of 19 weeks.
Pure Estate Agency fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Pure Estate Agency operate, the average fee is 1.67%.
Get a quote for selling your property.Top performing Pure Estate Agency branches
Latest reviews for Pure Estate Agency
C C
1
NUMBER 53 HEMMING WAY!!! Well Ive never privately rented a property before but I was desperate to find a wheelchair accessible ground floor flat. I called Pure & explained to Nina that I had a buyer for my house so needed somewhere ASAP. Long story short. I viewed a flat that seemed fine although I queried the dirt tiny electric heaters. I was told the heaters were cheap to run & threw out a lot of heat. This has now been checked by a heating company & they’re just cheap plug in heaters that are not enough to heat the size of the flat. The windows are draughty and trying to get something done is impossible. I’m in a wheelchair & they knew this but I wasn’t told my post would be put in an outside box down some steps! It took a month for me to find out why I’d had no mail as another tenant told me & she now gets my mail. It was agreed with the landlord that wood flooring roils be fitted but when I collected the keys cheap vinyl had been put down with brown sealant up the skirting board. There’s mould round the windows & bath & the external door was broken. One of the tenants sent an email as the door was so bad we recently had a syringe left at the bottom of the stairs so someone had got in & taken drugs one night. We have 2 vulnerable people here plus a child but none of us feel safe so we have to make sure our own doors are always locked, I can’t believe any letting agency would treat its tenants so badly. The hallway has no heating at all & the front doors to each flat are not fitted properly. I wish I had used a good agency & not one that ignores my calls & emails.
I’ve just seen that my neighbours ground floor flat is up for rent on Hemming Way! She had (like me) numerous complaints about her flat. Both flats were mouldy and damp and freezing cold in the winter so they always go out to rent in the spring or summer. Does the mould on the walls and windows get treated? NO THE WALLS GRT PAPERED OVER SND PAINTED AND THE WINDOWS GET WIPED DOWN BUT IF YOU LOOK CAREFULLY YOU CAN SEE THE BLACK AROUND THE WINDOWS. All windows in both ground floor flats are draughty and my neighbour had several leaks that she had to pay to have fixed. They’re lovely looking flats but you get rushed in and out so you don’t see the problems. My neighbour and I gave up calling Pure as they would say they would get an engineer out but never did. When I left my flat I was rudely told I had to hand the keys back on the day I left. As I was moving to Hertfordshire we wanted to leave early so my partner went to put the keys in an envelope through their letterbox. There is no letterbox or anywhere to leave the keys so he had to wait until they opened. He’s a very polite man and told the lady why he was there and she didn’t even look up from her laptop to give him the courtesy of acknowledging him. Completely awful company!!!!
14th May 2024 (11 weeks ago)
J Mallett
1
I don’t actually like to leave bad reviews but in this instance I’m quite upset about the service here.
I enquired about a property to which I had an email about, I responded with our details so that we could either book in for a viewing or be told we can’t view the property in line with their initial assessment of people wanting to view. I heard neither. I emailed again, and called the office.
The attitude of whoever I spoke to in the office left me feeling like a burden. I called and politely said that I’d enquired but not heard anything back, “well I’ve not seen it” “what’s your name and I’ll check”. I provided the date of the email, my name and said who had initially responded to me. No apology for the first response I got and was informed the lady works out of office, they would forward an email saying I’d called and ask what was going on. Once again, nothing.
I’ve now sent three emails about a property that I want to view, plus called twice. Once it went to voicemail and once where I was met with the above.
I can see there’s positive reviews and I’m not saying don’t let a peppery with this company, but my personal experience was quite a let down and unnecessary? If someone isn’t right for the property, then there’s no reason to not say so you don’t leave them hanging.
10th Nov 2023 (8 mo. ago)
K Lam
5
Just relocated from London to Norwich and can't believe renting a flat with Pure Lettings can be that mind-blowing and seamless - viewing a flat, filling in the application and referencing stuff online, taking the keys in about a week or two and... DONE! Definitely saved us tonnes of hassles on endless calls, or to travel back and forth.
Special dedicated thanks to the lovely and excellent team with Lydia and Angie, who made our relocation and contracting a smooth and nice one. The maintenance team is also very friendly, efficient and professional to fix few glitches (almost instantly on the same day or next!) in our newly-refurbished aging flat. ????????????
It'd even save us the last bit of manual work if the online system can take care of all the utility accounts. But that would be too perfect. ????
Keep up the good work team!
19th Jun 2023 (1 year ago)
N Praise
5
Lydia and Angie were very professional and helpful in helping us get our current tenancy. I would definitely not just use pure lettings again but recommend ???? them to all.
6th Jun 2023 (1 year ago)
R mitchell
5
We were really struggling looking for a house in a Norwich. But Lydia at Pure letting was fab, within hours of enquiring about a house we had arranged a viewing and by the end of the week the contracts were all sorted. Since moving into the house there have been a few minor maintenance things to solve and the team at Pure letting have been really good and quick at responding to our emails.
2nd Jun 2023 (1 year ago)
C ngose
5
Very fantastic team with great team work. Have loved the experience and Lydia has been lovely and supportive during the whole process, she made it Soo flawless and respond to mail promptly. Thank you
30th May 2023 (1 year ago)
All 2 Pure Estate Agency branches
C C
1
NUMBER 53 HEMMING WAY!!! Well Ive never privately rented a property before but I was desperate to find a wheelchair accessible ground floor flat. I called Pure & explained to Nina that I had a buyer for my house so needed somewhere ASAP. Long story short. I viewed a flat that seemed fine although I queried the dirt tiny electric heaters. I was told the heaters were cheap to run & threw out a lot of heat. This has now been checked by a heating company & they’re just cheap plug in heaters that are not enough to heat the size of the flat. The windows are draughty and trying to get something done is impossible. I’m in a wheelchair & they knew this but I wasn’t told my post would be put in an outside box down some steps! It took a month for me to find out why I’d had no mail as another tenant told me & she now gets my mail. It was agreed with the landlord that wood flooring roils be fitted but when I collected the keys cheap vinyl had been put down with brown sealant up the skirting board. There’s mould round the windows & bath & the external door was broken. One of the tenants sent an email as the door was so bad we recently had a syringe left at the bottom of the stairs so someone had got in & taken drugs one night. We have 2 vulnerable people here plus a child but none of us feel safe so we have to make sure our own doors are always locked, I can’t believe any letting agency would treat its tenants so badly. The hallway has no heating at all & the front doors to each flat are not fitted properly. I wish I had used a good agency & not one that ignores my calls & emails.
I’ve just seen that my neighbours ground floor flat is up for rent on Hemming Way! She had (like me) numerous complaints about her flat. Both flats were mouldy and damp and freezing cold in the winter so they always go out to rent in the spring or summer. Does the mould on the walls and windows get treated? NO THE WALLS GRT PAPERED OVER SND PAINTED AND THE WINDOWS GET WIPED DOWN BUT IF YOU LOOK CAREFULLY YOU CAN SEE THE BLACK AROUND THE WINDOWS. All windows in both ground floor flats are draughty and my neighbour had several leaks that she had to pay to have fixed. They’re lovely looking flats but you get rushed in and out so you don’t see the problems. My neighbour and I gave up calling Pure as they would say they would get an engineer out but never did. When I left my flat I was rudely told I had to hand the keys back on the day I left. As I was moving to Hertfordshire we wanted to leave early so my partner went to put the keys in an envelope through their letterbox. There is no letterbox or anywhere to leave the keys so he had to wait until they opened. He’s a very polite man and told the lady why he was there and she didn’t even look up from her laptop to give him the courtesy of acknowledging him. Completely awful company!!!!
14th May 2024 (11 weeks ago)
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Pure Estate Agency
2 Oak Street, NR21 9DY
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- Average asking price achieved
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