C Ikin
I recently had the pleasure of working with Reid & Roberts in Flint, and I can’t recommend them highly enough. Despite the challenging property market, their team went above and beyond to ensure a smooth and successful transaction.... Read more
21st Sep 2024 (18 weeks ago)
S Anand
Terrible service. Stay away it doesnt matter if you are a landlord or tenant. The team has no idea what they are upto. Louis, Julie, Alex are all the same. They wont respond to your query no matter what. Stay away if you dont want get robbed.
Watch out of fake 5 stars.... Read more
19th Sep 2024 (18 weeks ago)
L Pillai
Worst service, please stay away.. you will be surprised to see their incompetency… will promise stars but won’t deliver. I am a dissatisfied tenant who that tried to rob... Read more
Tenant
19th Sep 2024 (18 weeks ago)
ASM
Avoid at All Costs: Horrendous Service
I have had an absolutely terrible experience dealing with Reid and Roberts Flint office, specifically with Mr. Al, Ms. LO, and Ms. JU I’m 100% dissatisfied with the service I received.
I’ve been trying to get my security deposit back for over a month now after fulfilling all obligations on my end, yet the office has done nothing but play a ridiculous game of "pass the buck." LO told me to escalate the issue to JU, who works under her, making the situation completely nonsensical. None of them will answer phone calls, emails, or take any responsibility. They are clearly just stalling and wasting time.
Their promises about resolving the issue, setting dates to release my deposit, and even giving a face-to-face assurance have all turned out to be empty. I feel like they are trying to rob me at this point. Unprofessional doesn’t even begin to describe the behaviour I’ve encountered.
Despite our numerous communications and agreed timelines, I have yet to receive the deposit:
1. They initially agreed to release the deposit by 2nd September 2024
2. Subsequently, confirmed the release by 10th September 2024
3. During our call on 11th September, Ms. LO assured me that the issue would be resolved by the afternoon
4. In a face-to-face meeting on 12th September, Ms. LO again confirmed that the matter would be resolved within 24 hours. I have then requested to share by DPS reference number so that i can discuss this with DPS Directly but no luck.... :(
5. A month has passed and am still waiting!!!!!!!!! :)
DO NOT approach Reid and Roberts (Flint) if you value your time, money, and sanity. They’re not interested in helping, only in dragging things out with no resolution in sight.
******NOW they would provide an explanation that, as always, would perfectly make no-sense :) ******* DO NOT FIGHT FIRE, PREVENT WHEN POSSIBLE*******... Read more
Tenant
19th Sep 2024 (18 weeks ago)
J Isherwood
Julie & Rachel were amazing, from arranging the viewing to getting the keys I felt so at ease. Lovely to deal with nice, kind, genuine people! Couldn’t reccomend enough, our first house purchase went perfectly. Thanks again - Jenny... Read more
Buyer
3rd Sep 2024 (20 weeks ago)
H Davies
Brilliant estate agents with great service, Julie in particular was fantastic with us buying our first dream home and was always on the other end of the phone to help. After a bad experience with a different estate agency it was very refreshing to have such good service... Read more
Buyer
14th Aug 2024 (23 weeks ago)
L T.
Absolutely brilliant service from Rachel and Julie @ Reid and Roberts Flint and I really can't thank them enough for looking after me and more importantly going above and beyond to help me with my house purchase! Super friendly, professional and competent - I can truly say that I didn't feel alone in facing the sometimes unexpected difficulties that can occur when purchasing a property.
I can't recommend them enough and will definitely use their services again.
Thank you very much indeed!... Read more
Buyer
3rd Jul 2024 (6 mo. ago)
H Leddy
Reed and Roberts sold our home within 10 days and then went above and beyond to find us our dream family home. Thank you so much Julie and Morgan!... Read more
Seller
25th Apr 2024 (8 mo. ago)
C Emerson
Brilliant service from R & R … the sales team worked tirelessly liaising with my buyer & solicitors to expedite completion. Wouldn’t hesitate to recommend.
5 ???? .... Read more
Seller
4th Apr 2024 (9 mo. ago)
R Davies
Great team. Always very helpful.... Read more
20th Mar 2024 (10 mo. ago)
E Ookean
I can just confirm all the negative reviews above. Issues at my property have not been forwarded to me as a landlord for several month, so that my Tenants had contact me, as not done by Louise. If I would have known immediately I could have resolved the issues right away. Its an absolute disgrace. My phone calls are getting ignored. When you call up to talk to Louise Reid they will first tell you: Yes, one moment. And right after you been on hold they say: She is not in the office. Even though they are sitting right next to each other. No wonder the Letting side of this company has no google, as it would be full of negative reviews. AVOID AT ALL COSTS!!!... Read more
Landlord
8th Mar 2024 (10 mo. ago)
L Dalton
Absolutely fantastic estate agent made our purchase so easy and less stressful nothing to much for Louise and the team.... Read more
Buyer
21st Dec 2023 (1 year ago)
C Service
Found us a property, just right for our needs. Fantastic Service nothing was too much bother. Top draw.... Read more
21st Dec 2023 (1 year ago)
C Ikin
Great company helpful and friendly, extremely proactive and can't do enough for you. Highly recommended... Read more
21st Dec 2023 (1 year ago)
R Timulak
Still waiting after over 4/5 months to become a “priority” when my bath is leaking due to poor fitting/plumbing. Black mold on the wall from it. Manager came out herself to look at it and said “unless the roof is falling” it is not a priority…. Wish I was joking. Had few issues since I been renting emailed, phoned, went in the office personally just wasting my time. Best advice “manager” could give was open windows to air the place out….. moved in to house with leaking roof, bath and hose tap outside but cracking window open should fix it. Overlooking more properties than they can handle with 1 self employed handy man... Read more
Tenant
21st Dec 2023 (1 year ago)
T x
Never received deposit back after property was damaged. They weren’t interested in any communication. No proof of checks was made at my property. Tenant was smoking daily even though it’s a smoke free property. Very poor service. Made a big mistake choosing this company to look after my property.... Read more
Landlord
6th Dec 2023 (1 year ago)
M Marinoni
Stay away from this company!!!
They are a bloody nightmare to deal with! Never returning your calls,no reply to emails. Said they will improve their service 5 years ago and havent done anything!
They dont tell the Landlords whats going on at their properies! ABSOLUTE WASTE OF MONEY AND TIME!!!... Read more
Landlord
3rd Nov 2023 (1 year ago)
D Lewis
Many thanks to Julie&Morgan for the patience and perseverance shown in securing the recent sale of my commercial property.
Always difficult dealing with third parties not answering emails or phone calls but you got it sorted in the end.
Your knowledge of the local property market and communication skills were first class,I wouldn't hesitate to use your services again. Good luck in the future.... Read more
Seller
29th Mar 2023 (1 year ago)
E Birkett
Brilliant experience with them, finding/buying my first lovely home after I gave up with other agents! They're genuine, friendly, down to earth, no fuss and patient. I was having a really horrid time searching in Chester, until I arranged a viewing with Julie in Flint, she set everything rolling for me and Megan saw it all through with absolutely no stress, despite unavoidable delays from the Land registry and mortgage brokers. Very grateful to them for everything! Thank you so much!... Read more
Buyer
12th Dec 2022 (2 years ago)
F G
Difficult to get in touch with... Read more
3rd Oct 2022 (2 years ago)
R Moss
Amazing service all round during the sale of my house. From initial engagement to completion, both Julie and Morgan have been very helpful, notifying me of important events and offering their expert advice when needed.
Can't recommend enough. Thank you.... Read more
Seller
9th Sep 2022 (2 years ago)
GLAD WE CHOSE REID & ROBERTS JULIE AND MORGAN IN THE FLINT OFFICE WERE EXCELLENT OUTSTANDING SERVICE THROUGHOUT... Read more
Seller
31st Mar 2022 (2 years ago)
Z Hough
Where do I even start…
The easiest process ever, from start to finish!! Thanks to Louise for sorting us out super quick. Julie and Morgan we’re on it constantly to get it through safe and sound. Couldn’t recommend this company anymore whether it to be to a family member or someone online. Thanks guys can’t wait to use you again in the future.... Read more
8th Mar 2022 (2 years ago)
J Biggs
Can't fault the service from Reid and Roberts Flint. The staff were great with communication, gave regular updates and kept us in the loop at all times during the sale.... Read more
Seller
8th Mar 2022 (2 years ago)
sassktown1
Absolutely amazing service from Reid & Roberts when purchasing a property recently. Thanks to Julie & Morgan for their dedication and hard work to get my sale completed. Would highly recommend R & R, communication was superb.... Read more
Buyer
7th Mar 2022 (2 years ago)
J
Absolutely horrendous, ignorant company. If you are a tenant or a home owner looking to rent then STAY CLEAR. A shame because the landlord was lovely but Reid and Roberts refuse to give their details to us and let the house come to rack and ruin. This was multiple members of staff as well as the owner. Use at your own risk.... Read more
Tenant
9th Feb 2022 (2 years ago)
T Roberts
Great people to deal with good communication from the team.... Read more
20th Jan 2022 (3 years ago)
R Roberts
using for house sale. never used estate agent services but good friendly family service.... Read more
Seller
23rd Nov 2021 (3 years ago)
M Griffiths
We have let a property through Reid and Roberts, marketed during lockdown, excellent picture and stringent checks soon found reliable tenants. Alex is very friendly and helpful. We have also spoken to Louise who has always answered the the phone or returned our call to quires we have. Highly recommend.... Read more
Landlord
24th May 2021 (3 years ago)
E Martin
Excellent service during covid ,kept me informed and dealt with any issues straight away .thankyou so much Louise julie and Rachel. I would highly recommend them ????????... Read more
26th Mar 2021 (3 years ago)
D Lewis
Great service... Read more
22nd Mar 2021 (3 years ago)
N Young
Rachel was fantastic all the way through our buying process, very communicative and professional. Really helpful ! Thanks again !... Read more
Buyer
12th Mar 2021 (3 years ago)
M Whiley
We rent a property from them and the property is in need of repair, which is expected of an oldd house, however they are none responsive to anything I call them and their always busy and never call back email them and never respond back, ive been without a shower now since the 28th of june and apparently its not a priority as we have a bath even though water was coming through my kitchen light, I have no doubt that any of the issues have been reported to the landlord, Dave the maintenance guy is so good even came out to us on his day of as I was never given an emergency number, I would not recommend using them for sales or rented... Read more
Tenant
12th Jul 2020 (4 years ago)
C Clancy
They will rob you blind... Read more
19th Jun 2020 (4 years ago)
Easy to deal with professional and friendly. Provided everything up front with no hidden costs.... Read more
Seller
1st Feb 2020 (4 years ago)
Excellent ! As with anything new there were a few teething problems when we first came to live in the property , but since then I have nothing but praise for this company ! The staff are quick to act if there is a problem and pleasant to deal with ,I cannot praise each and every one of them enough ! Thankyou to all the staff at Reid Roberts rentals Flint !... Read more
Tenant
16th Aug 2019 (5 years ago)
M Pearson
Found a perfect place for my retired step dad and mum that are planning to move over from france but because of there policy of seeing the people before they can say yes we said we could Skype them and bring passports in but this wasn't good enough this is the only estate agents that were like this very poor... Read more
23rd Jul 2019 (5 years ago)
Management and staff are VERY rude. I rent a property through them and I never get any of the works done that need to be done. I was lied to when initially viewing the property, was told the property came with extra car parking in order to get me to sign a tenancy agreement...WHICH WAS A LIE. AVOID THESE AT ALL COSTS.... Read more
Tenant
22nd Apr 2019 (5 years ago)
D Burns
Poor service... Read more
22nd Apr 2019 (5 years ago)
C Collings
Only past this place... Read more
7th Dec 2018 (6 years ago)
Z Lochlin
Really poor service and communication from start to finish... Read more
21st Aug 2018 (6 years ago)
B Peters
Excellent customer service. Always ready to answer questions. Very professional.... Read more
22nd Nov 2017 (7 years ago)