N Spaven
We are so incredibly grateful to all the team at Reid & Roberts Mold, especially Holly and Aimee, for all their help and support throughout our house sale.
We had a rather difficult process, lasting 12 months, with several hiccups. Reid & Roberts were there at every step of the way to reassure and advise us.
We would recommend them to everyone and we are so grateful! We even got a new home gift full of useful goodies to move in with.
Thank you all again!
Naomi & Deri... Read more
Seller
8th Dec 2024 (7 weeks ago)
C Lett
Very polite and helpful staff... Read more
22nd Nov 2024 (9 weeks ago)
W Brown
Fantastic service from start to finish. Professional, helpful and friendly staff..Would definitely recommend.... Read more
2nd Nov 2024 (12 weeks ago)
M Merrifield
The company have been so helpful and communicative throughout this whole process.
They even give you a welcome pack full of starter packs you'll need in a new house.
Couldn't recommend them enough... Read more
25th Oct 2024 (13 weeks ago)
L Brown
The Reid and Roberts team are absolutely fantastic, they work extremely hard to provide the best possible experience in your journey when buying your home. They are extremely helpful on phone calls, they always provide updates via email and whenever I popped into the office there was a positive and friendly atmosphere from all staff members. If you want a stress free process when buying a house I would highly recommend going with Reid and Roberts.... Read more
Buyer
23rd Oct 2024 (13 weeks ago)
S Seddon
Would not have picked Reid and Roberts Mold Or Holywell. Had we known.how poor there service was lying.putting phone done on clients.not replying.being rudly speaken too.other agent in the more Cooperative and got back with emails and phones.(keystone ) we would have been better looked after by keystone. We got call on the day of moving from keystone and email Congratulating us on our new home.Did not get one phone call or email from reid and roberts.
We would not Recommend them.... Read more
20th Oct 2024 (14 weeks ago)
K wheeler
Would give 0 stars but not an option, the communication from reid roberts mold was and still is none existent, we got served notice to vacate our property as the landlords were selling up, Myself and my partner have been stressing trying to find a new home, being told by reid riberts that they would help in trying to find us a new home, did not happen, we eventually found a new house, I contacted reid roberts about us finding a new house and if we have to give notice with us already being under notice, to be told thay the landlords are no longer selling the property and we do not have to vacate the property. This could of been communicated a lot sooner than me having to email about giving notice and stressing about moving. Since receiving the email the communication is still very none existent.
Luckily we have a new letting agents who are amazing and have been so helpful in finding us a new home and updating us through the whole process of applying, moving and settling into our new home.
Would not recommend reid roberts mold at all!... Read more
Tenant
17th Oct 2024 (14 weeks ago)
Reid and Roberts have been brilliant from the start. My late father’s house was sold within a week. So pleased with the service.... Read more
Seller
4th Oct 2024 (16 weeks ago)
S Bailes
I would just like to thank the staff at Reid and Roberts for assisting me in selling my property in Mold. They quickly generated sufficient interest amongst prospective buyers and dealt with the viewings professional as I live outside of the area and kept me informed of any viewings... Read more
Seller
27th Aug 2024 (21 weeks ago)
J Angell
Well, what a team! We spent a long time trying to move house over the past 2 years and were let down on multiple occasions on our onward purchases, but Reid & Roberts were amazing despite all the hassle it caused for them too.
Holly, Aimee, Rachel and Lisa worked tirelessly to keep things going and always picked up the phone. I would highly recommend them to anyone!... Read more
19th Aug 2024 (22 weeks ago)
R angell
Holly and Aimee have been absolutely amazing at supporting us through the sale of our property. They were always prompt to communicate viewings, offers and keep us updated on any information we needed. They were honest and gave us good advice around the pricing of our property and the presentation of our property.
Buying and selling property can be very stressful and we experienced a sale breaking down after months but we felt supported and listened to throughout by holly and Aimee. We came back to Reid and Roberts to try and sell again as we had been so happy with their support. We have now exchanged contracts and are hopefully on the way to moving to our new property soon! We can’t thank Reid and Roberts enough for their help over the last 18 months. Would fully recommend to anyone.... Read more
Seller
17th Jul 2024 (6 mo. ago)
J Davies
Reid & Roberts marketed my late brother's house in Mold. From day one when I met Holly and saw how professional she was at the valuation I was certain they were the right agent to choose. Holly and the team have been so good throughout the process particularly the house photography and marketing. They found a buyer in 48 hours!! I heartily recommend them. Thanks... Read more
Seller
15th Mar 2024 (10 mo. ago)
E Williams
Amazing and really helpful team, highly recommended to all!... Read more
14th Mar 2024 (10 mo. ago)
W Bergin
Had lots of issues trying to buy the house with outside influences. But we have finally got our dream house! Thank you to all at Reids and Roberts for your continued help and support.... Read more
Buyer
11th Dec 2023 (1 year ago)
K hopwood
Myself and my partner had a fantastic experience with this estate agents. They were constantly in touch with updates for us. They went above and beyond when there was a problem with some paperwork to help get the situation resolved. We can't thank Reid & Roberts estate agents staff enough for helping to get us into our home so soon, Christmas was the target and within 6 or so weeks of agreeing to buy the property we were getting our keys and moved in. Thank you so much, highly recommend this estate agents.... Read more
Buyer
20th Nov 2023 (1 year ago)
K Ashley
Very satisfied with the overall level of service received during my House Purchase. I was kept informed throughout and regular contact was made with updates. Very smooth process. Thank you... Read more
Buyer
3rd Sep 2023 (1 year ago)
A Kehoe
First Class service from Rachel and the team at Reid & Roberts from start to finish. Rachel was responsive, knowledgeable, friendly and a pleasure to deal with. She took away the stress from a stressful event!! I would definitely recommend Reid & Roberts.... Read more
31st Aug 2023 (1 year ago)
C Curtis
Holly was fabulous, absolute credit to the company!... Read more
28th Aug 2023 (1 year ago)
E Williams
Incredible kind staff, they are so customer focused. They make sure you have the best and easiest experience with them. I couldn’t recommend any other estate agents more then Reid and Roberts... Read more
23rd Aug 2023 (1 year ago)
J Richardson
No complaints, very professional staff. All went well and the welcome pack was a lovely surprise.
Many thanks.... Read more
16th Aug 2023 (1 year ago)
C Gallop
I sold my first home through Reid and Roberts Mold. The team especially Holly have been great. They offer a really friendly personal service. Thank you so much.... Read more
Seller
31st Jul 2023 (1 year ago)
P Middleton
Great team. Very customer focused. Good clear and timely communicators. Highly recommended... Read more
14th Jun 2023 (1 year ago)
S J
We sold our family property through R&R Mold in 2022 and the team were great, can’t thank them enough. They understood what we wanted from the move, were patient with us and we weren’t we given the hard sell. Their rates were competitive, agents very knowledgable and professional and importantly they got us a fantastic sale. Thanks again ladies, you worked so hard for us and made our dream move happen.... Read more
Seller
3rd Jan 2023 (2 years ago)
J Grimes
Excellent... Read more
29th Sep 2022 (2 years ago)
B Lambert
Staff are all very pleasant and so helpful, expert advise and hopefully solution sorted... Read more
23rd Feb 2022 (2 years ago)
J Fernyhough
Moved all of my properties to a different letting agent after months of unresponsive phone calls & e-mails.
My tenants were upset & not informed that R&R had changed their bank details!
All of my tenants ended up in arrears, through no fault of their own.
One reported work they needed doing at the property to R&R several times, which l was never notified of.
I am absolutely sick of trying to communicate with this company & being ignored & so are my tenants.
Just glad to see the back of them.... Read more
Landlord
7th Jan 2022 (3 years ago)
G Black
Purchased my house through them. Just amazing!!!. The team here have been so proactive, professional and understanding throughout and I can't fault them. I just wish I had sold my house through them. Garuanteed I will when I come to sell. Thank you... Read more
Buyer
23rd Sep 2021 (3 years ago)
C White
I recently applied for a property to rent with Reids and Roberts and the service I received was impeccable. The girls were so lovely and helpful which made the application process such a breeze. I would highly recommend to anyone. Thank you team!... Read more
Tenant
7th Sep 2021 (3 years ago)
Excellent service from start to finish.... Read more
Seller
4th Aug 2021 (3 years ago)
J Venema
Bert helpfull... Read more
9th Jul 2021 (3 years ago)
R Tucker
Very helpful... Read more
11th Feb 2021 (3 years ago)
A Dodge
First contact was really good however I called up 4 times regarding a property every time I was told someone would get back to me and nobody did.... Read more
18th Jan 2021 (4 years ago)
D Balfour
Great estate agents , sold within 2 weeks.
Highly recomended.... Read more
Seller
18th Jan 2021 (4 years ago)
C roberts
Very helpful... Read more
29th Dec 2020 (4 years ago)
B Fryn
Very poor have sent 3 emails and not 1 reply... Read more
10th Dec 2020 (4 years ago)
L Mulhern
Our experience with RR started out fine until we came to vacate the property. We did this earlier than the date we needed to and had cleaned the whole house. We met the estate agent there at the agreed time although she was 20 minutes late and we had to ring the office to check she was still attending.
We walked around with her whilst she commented on the excellent condition of the property. All was put back to as it had been when we took it on. We mentioned that the bins would need to be put out - we would have done so but we were handing over on a Friday and the collection wasn't until Monday. She thanked us for making her aware.
All appliances in the kitchen were checked and we were told everything was great and we could leave then whilst the final meter readings were checked. We were advised before we left that the process of returning the deposit would begin that afternoon and we should have it within a couple of days.
At this point we thought it was a good experience.
The beginning of the following week however, after chasing, we received the email with the meter readings but were also told we needed to pay for the oven to be professionally cleaned and that the bins needed to be emptied! We reiterated about the previous conversation about them being put out and that it had been confirmed that the property was in good order and the full deposit was to be returned and have sent numerous emails since as well as many phone calls but no one is responding.
They still have our deposit if over £1000 and we are very concerned as they will not speak to us. They have moved new clients into the house so we know they are making money from it whilst keeping ours.
On reflection, I would say to a potential customer that their approach is disingenuous and untrustworthy based on this experience.... Read more
Tenant
2nd Dec 2020 (4 years ago)
S capewell
Very friendly and helpful. Especially Louise and Alex thank you.... Read more
27th Nov 2020 (4 years ago)
J Sheppard
Brilliant estate agents allways on the ball and lovely staff.... Read more
18th Jan 2020 (5 years ago)
A Telford
Worst estate agents ever. Didn't do repairs that environmental health said were necessary.... Read more
Tenant
29th Dec 2019 (5 years ago)
D Heron
Good shen you want to house shop... Read more
6th Aug 2019 (5 years ago)
L Hughes
We instructed Reid & Roberts Mold in difficult circumstances and under a deadline to find a buyer, having previously been messed around by two other buyers found through another agent.
The nature of our situation made me a demanding client but Lisa, Lauren, Hayley and Sharon were always patient and understanding.
We couldn’t have asked for any more from them when it came to promoting the property, and consequently the number of viewings increased significantly. They were helpful and always willing to provide updates.
Once we had accepted an offer they continued to provide support and assistance in pushing the sale through as quickly as possible.
We can’t thank them enough for all their hard work in selling our house and we would absolutely recommend them.... Read more
Seller
14th Feb 2019 (5 years ago)
A Farrell
We recently sold a property through Reid & Roberts (Mold branch). I honestly couldn't fault the service we received. Excellent communication, always happy to help. Hayley & the girls went out of their way to help make the whole experience stress free for us. The process was very smooth and I can't thank them enough x... Read more
Seller
9th Aug 2018 (6 years ago)
J Westlake
Found the Reid & Roberts service friendly and professional at all times. We had used another local agent without success prior to R&R but found the difference in service very marked. We immediately had lots of viewings and once our sale was agreed found that solicitors were chased frequently to progress sale. Would recommend them to others thinking of selling... Read more
Seller
5th Aug 2018 (6 years ago)
S Turner
Reid and Roberts are a very friendly, professional, local, family run estate agent. Nothing is too much trouble for the helpful staff who make you feel that you are important to them.... Read more
26th Jul 2018 (6 years ago)
Y PTA
We had a wonderful experience with Reid and Roberts Mold. Nothing was every too much to ask, the whole team are very well organised and nothing slips through the net. We will be returning to them if we every need to move again. Thanks for everything ladies, Owen... Read more
23rd Jul 2018 (6 years ago)