S L
Dean went above and beyond of what was ever expected and made it a very easy transaction. I would definitely recommend Dean and his team.
Thank you very much for all your hard work.... Read more
26th Nov 2024 (7 weeks ago)
G Heales
Really positive experience, very responsive communication throughout. Helped explain everything we needed. Made it all run smoothly.... Read more
11th Nov 2024 (9 weeks ago)
U life
I'm really impressed on the first impression of meeting the agent, her manner of approach, good communication skills, was top notch.... Read more
10th Nov 2024 (9 weeks ago)
R Mead
We have worked with Robert Michael Estate Agents for a number of years renting out a property. When we made the decision to sell the property, Dean ran through everything involved from start to finish, helped us with any tenant queries, listed & photographed the property, found a buyer and kept on top of communication both sides of the sale.... Read more
Seller
2nd Oct 2024 (15 weeks ago)
K Dewis
Very helpful always available... Read more
31st Jul 2024 (24 weeks ago)
A Qureshi
Dean, Elaine and team have been wonderful throughout this process: responsive with any queries from us, and in immediate contact with anything we needed to know about; fantastic at tracking and chasing progress and actions needed with all involved parties to make this all happen; above and beyond with sorting out issues we had with our probate property as myself and my brother live at a distance.
I couldn't recommend them more.... Read more
15th Jun 2024 (6 mo. ago)
J Sher
Have been dealing with this estate agents now for over 3 years. Elaine has always looked after me, got things fixed when needed on time as promised and has been very flexible and accommodating to me and my family.
Would definitely recommend to friends and family. ??????????... Read more
Landlord
4th Apr 2024 (9 mo. ago)
D Sandland
Dean and Elaine were amazing at supporting me in buying my first property. Always available to answer any query I had. Happy to clarify anything that I did not understand. Amasing service. Thankyou.... Read more
Buyer
1st Mar 2024 (10 mo. ago)
Andrew
We were recommended to engage Robert Michael Estate Agents to sell our property & are so pleased we did. Dean Ellis proved to be the most professional & competent Agent in securing a purchaser & completion. Whatever was needed in the way of surveys, Dean provided the services, he kept us up to date at every step of the process in a timely manner, was always available to answer our queries and to give guidance, & gave us confidence that we were in safe hands. Many thanks & highly recommended.... Read more
Seller
12th Feb 2024 (11 mo. ago)
A Govender
Highly recommended! Staff are super friendly and ease the stress of renting.... Read more
Tenant
6th Jan 2024 (1 year ago)
M Branch
I honestly cannot recommend Robert Michael Estate Agents enough. They always answer their phones, and respond to queries promptly. The team are very friendly and clearly very experienced, I would say they've exceeded my expectations of the service expected from an estate agency. I would certainly use them again.... Read more
31st Oct 2023 (1 year ago)
M Keen
Robertmichael what a great team 1st class honest company a refreshing change would use again and again... Read more
31st Oct 2023 (1 year ago)
Ahmed
Truly superb in every way. Professional and friendly service, which is incredibly hard to find elsewhere. They have made the whole process stress free and smooth for us, and we couldn't recommend them more. Thank you!... Read more
19th Oct 2023 (1 year ago)
K Hirchfield
Thank you for a stress free experience without receiving any confusing unhelpful emails on a Friday afternoon, . Like to say thank you to Elaine who initially took my referral, I respect her wide knowledge of the property market, also thanks to Steve, Carol and Dean for managing the sale of my flat in a friendly , approachable, professional way thank you... Read more
Seller
1st Oct 2023 (1 year ago)
B Davis
Honestly, couldn't fault the service we've recieved from Robert Michael in the slighest. Ridiculously quick to respond, extremely informative and very, very helpful. 10/10.... Read more
25th Jul 2023 (1 year ago)
V Cole
Dean and his team were fantastic all the way through the sale of my property, helping with any query that arose to ensure the sale went through as quickly as possible. Communication was over and above what I have experienced from other agents in the past. I would highly recommend them to anyone.... Read more
Seller
4th Jul 2023 (1 year ago)
D Mason
I am a Landlord and have used Robert Michaels for a number of years. The team is both professional and friendly and they have always provided the right tenants whenever the need arises.
With an established process, outstanding communication and attention to detail their service is always impeccable. Thank you for all your help...... Read more
Landlord
4th May 2023 (1 year ago)
E Feet
This company has been an absolute pleasure to deal with. so easy and quick to resolve any problems. They are So friendly and reliable,
They treat you fairly and never be little you, they always hear you out and help in any way possible. I would highly recommend this company to anybody... Read more
22nd Mar 2023 (1 year ago)
R Hodges
Great staff and many thanks to Dean Ellis... Read more
7th Sep 2022 (2 years ago)
J Armfield
Very pleased with the overall service provided by Robert Michael Estate Agents.... Read more
23rd Aug 2022 (2 years ago)
R Caten
Elaine was extremely helpful throughout this process, she’s was transparent about everything, went above and beyond for us to secure the property. She is an asset to the company and I would highly recommend Robert Michael’s services to anyone who’s looking to move. This is far the best experience I had whilst dealing with an estate agent and it’s all thanks to Elaine, she’s a super star in my opinion, thanks again Elaine for everything you have done for us!... Read more
28th Jun 2022 (2 years ago)
G Ward
A local knowledgeable estate agent who dealt with all my requirements in a professional and friendly manner.... Read more
31st Mar 2022 (2 years ago)
J Ellwood
Perfect agent to deal with. Always available. Professional.
Fantastic local knowledge. Would not hesitate to recommend.... Read more
24th Nov 2021 (3 years ago)
H Wright
Great service from start to finish, proactively chasing and ensuring things were on track. Friendly, helpful and we feel they went above and beyond.... Read more
17th Nov 2021 (3 years ago)
Tasha
Very quick sale ,very professional, Constantly updating me with what was happening with my sale, very friendly and helpful couldn’t do enough for us. Would highly recommend... Read more
Seller
20th Oct 2021 (3 years ago)
S Munroe
I have been with Robert Michael Estate Agents for years now and I can honestly say that I have never ever been disappointed in there service. I give them a full 5 stars, and no I am not a family member in any which way or form. I am just an ordinary tenant who has been very happy with them indeed. Never have I been let down by them in any way, they are very reliable, honest and very trustworthy in every respect. My landlord of 26yrs now is absolutely fantastic and I couldn't wish for a better one . I have every faith in this company and my landlord too. Oh and the 5 stars I am giving is from a person with an absolute genuine smile . they are also Easily to contact in an emergency too. All of there staff and the people who do all there maintenance work as well are all so very friendly. Like I say I have been a tenant for 26yrs and I will continue to be there tenant , I couldn't ask for a better Estate Agents .... Read more
Tenant
21st Jun 2021 (3 years ago)
P Cooper
We have been a tenant through Robert Michael's for many years now, after our landlord moved across to this Estate Agent. We have always found RM to be extremely helpful supportive and easy to deal with. We have actually been with our Landlord in the same property for 12 years, and have a great landlord/ tenant relationship. Any issues are quickly dealt with in a professional, speedy manner. You would have to go a long way to find better treatment from an agent / landlord. There is also continuity of staff and we still have the same Agent dealing with us as we did on day one of RM taking over the management of the property. Would highly recommend this Agent.
Please not My wife and I, are not related in any way to the Robert Michael's Estate Agent or its staff. This is our own independent review of the service and experience of what we have received!... Read more
Tenant
25th May 2021 (3 years ago)
R E
I have worked in housing compliance and have seen many so called agents. This bunch is a textbook example of shady, profit motivated characters who will say and do anything for profit but have no idea what they are doing and will not move a finger to help if you need anything.
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All those 5 star reviews must be from the family members, they have no substance and must be written by estate agents according to language used. Estate agents have even reinvented English language and given new opposite meaning to many words such as spacious, modern and sought after location and many more. Can they ever be trusted, you decide. In the same way I have never met a single honest and genuine estate agent, convincing yes, conniving, definitely, but those traits have nothing to do with honesty, anyone can promise, some more convincing than others but those are the ones to watch out for.
I have been dealing with this bunch a few years, not by choice. Not once they have kept their promise, not once they have been honest.
If you are a landlord with them you are exposing your self to litigation and not only your reputation will be at risk. You will be skilfully overcharged for extremely poor quality work done by family members of this so called family firm, more like a Soprano type family.
If you are a tenant then forget your privacy, your rights, they do not respect property law because they have no clue what it is, they operate on the simple principle - if they have never hear of the law, then it does not exist in their world. If you have any dispute it is pointless.
They are a family firm just like cosa nostra, they will support, cover and lie for each other, and make you doubt human kind, if you have a problem with one of them you have a problem with all of them. They will subcontract any repairs to incompetent family members and make sure they rip off the landlord in a very gracious way that he will almost feel grateful.
If you are a tenant they will own you and make sure you know about it, because they will make your life miserable if you dare to dispute anything of claim your rights, remember they decide their own rules and do not adhere to any laws.
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So yes all in all it is a great small family business they all can smile and sound very professional, as long as you do not ask for anything and agree with all they say, pay for your own repairs and be grateful they to be their tenant they will be good as gold.
Those who left 5 stars just one question, was smiling all you needed because anyone can smile, look :)
Mine is a genuine verifiable review after years of experience, I have seen and dealt with many landlords and agencies, I tend not to leave negative reviews unless it is absolutely necessary and in public interests like it is in this case, the choice is yours but you do not have to suffer there are plenty agencies who actually are compliant with consumer rights, do your own research before making a mistake, I never chose them it was a transfer of property so I inherited this nightmare.... Read more
3rd Feb 2021 (3 years ago)
A Freeston
Great staff and very helpful... Read more
6th Oct 2020 (4 years ago)
M Trifonova
Personable, kind and genuine Estate Agent workers! Would rent from them any time! ????... Read more
Tenant
26th Sep 2020 (4 years ago)
C Hall
Would highly recommend Robert Michael. Dean and his team were always helpful and went the extra mile to ensure a trouble free sale.... Read more
Seller
12th Feb 2020 (4 years ago)
A colloff
I would highly recommend Robert Michael from the moment I entered their offices they were professional and caring at all times nothing too much trouble.
Would use them again.... Read more
12th Feb 2020 (4 years ago)
G Tween
Can’t rate them highly enough, they took the stress out of having to sell a family property at a very emotional time for myself.... Read more
Seller
12th Feb 2020 (4 years ago)
D g
I ha ve used Robert Michael a couple of times over the last 10 years and have never had anything less than A1 service. I originally used them as my parents bought and sold through them some 30 plus years ago, they are a long standing and well regarded business in the local community. I’m not someone who is easily impressed, however I give credit where credit is due and I would not hesitate to recommend Dean and his team for both estate agency and rentals having had personal experience of both sides of the business. Keep up the good work!... Read more
11th Feb 2020 (4 years ago)
L Hyde
A reliable, trustworthy and honest family run estate agents. Just what you need when selling renting or buying. Nothing is too much trouble, yu can always get hold off them even out of hours. Would thoroughly recommend... Read more
11th Feb 2020 (4 years ago)
J Harrington
I would like to thank Robert Michael estate agents and the staff, for all there help they gave me when buying my house, it took the stress away from me, and if I had a query I could phone them anytime and they would be more than happy to help me, I would recommend them to anyone who is thinking of buying or selling a house.... Read more
Buyer
11th Feb 2020 (4 years ago)
M Humphreys
Amazing service very friendly and professional and will always go out of their way to help you the best they can. When I moved into my flat the previous tenants hadn’t had the carpets cleaned or the oven cleaned so they had this done ASAP the also had the hallway walls painted as there were a lot of scuffs from previous tenants. On leaving the flat they returned my full deposit even though there were a few scuffs to the walls and explained it was general wear and tear.
To the guy with the review terrible review about deposit back... it is stipulated in your contract that the carpets and oven has to be PROFESSIONALLY Cleaned as do contracts for all their tenants and if this isn’t done then the fee for hiring people to do this WILL be taken from your deposit... that is why they take a deposit.
This is not a reflection on them as estate agents and are in forcing the contract for the properties they are leasing on behalf of other people.
As said above they are professional, friendly and all around lovely people. Would and do recommend them to everyone!... Read more
Tenant
11th Feb 2020 (4 years ago)
D Brown
DO NOT DEAL WITH THIS ESTATE AGENT THEY ARE INCOMPETENT, AND ALSO WILL CLAIM ANYTHING THEY CAN FROM YOUR DEPOSIT, THEY COULD NOT GET ANYTHING AS ALL THE PAINTING AND JOBS THEY ASKED WAS DONE SO THEY PICKED UP A TINY BIT OF CLEANING, AND ARE NOW TRYING TO CLAIM IT OUT OF THE DEPOSIT.
I WOULD NOT RECOMMEND!!... Read more
Tenant
26th Nov 2019 (5 years ago)
smiffy
Best of the best. Very friendly and helpful staff. Would always recommend... Read more
31st Oct 2019 (5 years ago)
T Woody
Can’t fault Dean and his team. His valuation was spot on and sent numerous viewers. Even did a couple of the viewings when we were busy.
During the sale of our property they went above and beyond including chasing solicitors and the other estate agent, to minimise our stress.
Fantastic service for a comparatively small, fixed outlay, very friendly, professional and efficient throughout our dealings.
Don’t get ripped off with other agents charging up to nearly 2% (note they don’t include vat either). Dean was completely up front and at a price that even shocked our solicitor who said it was a long time since his bill was higher than the estate agents.
HIGHLY RECOMMENDED... Read more
Seller
9th Apr 2019 (5 years ago)