
Robinson Marsh initially proposed £748 of deposit deductions two months after we moved out after loads of chasing. We had to go through deposits protection scheme ‘MyDeposits’ who had 2 star reviews for always siding with agencies. Even with the biased protection scheme they lowered the deductions to £295 (saving us £453) despite not reviewing 90% of our evidence properly. They solely used the check-out inventory as evidence despite our entire argument being we submitted extra photos of stained carpets & other damages at check in which never got included.
The agency deliberately used a different check-out company to the one who did the check-in and so when they did their check-out report they had none of our additional photos & check-in evidence.)
Other problems included:
- Agency illegally trying to kick us out with one month notice despite the contract saying two months had to be given. They eventually backtracked on this.
- Agency not fixing any of the problems we asked them to fix in at check-in including blocked drains which they then went on to try and charge us for at check-out despite us putting up with one working sink all year.
- Zero communication once moving out. Ignoring hundreds of calls and emails asking about our deposit.
- Illegally the agency never actually put our deposit in the protection scheme and had to transfer them the money only post us moving out with lots of chasing.... Read more
Tenant
1st May 2023 (1 year ago)
M Begum
Absolutely poor service provided. Can't even book a basic house viewing. Can't even get through to the company in the first place. Plus when they say they will call you back that's not the case. I don't know who would want to sell or buy houses with this company. Can't do the basics.... Read more
13th Feb 2020 (4 years ago)
W Hughes
AVOID! Robinson Marsh have failed to protect my deposit for the last two years of my tenancy and I now fear, as has happened with my last three house mates, that I will have to formally threaten legal action before I get my deposit back. Highly unprofessional letting agent, no house inventory, with just a 2 page letting agreement. Avoid at all cost!
RESPONSE:
Wayne, I assure you there is no error. Please do better in the future and please keep an oversight of the practices of your employees.... Read more
Tenant
29th Aug 2019 (5 years ago)
AVOID! Robinson Marsh have failed to protect my deposit for the last two years of my tenancy and I now fear, as has happened with my last three house mates, that I will have to formally threaten legal action before I get my deposit back. Highly unprofessional letting agent, no house inventory, with just a 2 page letting agreement. Avoid at all cost!... Read more
Tenant
29th Aug 2019 (5 years ago)
UFC
All this 5 stars reviews are fake!!!
This estate agent is useless and very unprofessional!
i send email without answer, i send second email without answer,
i call them, they told me we will call you back, OK, No call back!
No wonder that they are weak, with such an approach, this estate agent is going to be bankruptcy!
I hate arrogance!!!!!!!
Thank you for nothing!... Read more
25th Apr 2019 (5 years ago)